They make title and tags just like MVA but we are fast no waiting 4 hours. Great people, great…read morebusiness.

Absolute best experience buying a car. Chris made it so easy, and even gave me a great deal on my…read moreclunkers I had been trying to sell on my own. My payments are low and I couldn't beat the interest rate if I tried. If you want a good deal on a GREAT car, go here. You won't regret it.

A local dealership that cares about you and your business! It is locally owned and operated…read more This dealership has another location with used vehicles and the main dealership has new and used vehicles. The staff is super friendly and always willing to go the extra mile to help out and make sure your vehicle is very clean and ready at delivery. They have a nice service area for all of your vehicle needs. You can look at their current inventory online, or if you are looking for something specific just give them a call. They will do their best to find what you want in your price range. I highly recommend coming here for all your car needs.

Just wanted to give Curtis and the rest of the service team at Douglas Motors a huge thank-you…read more Our T&C had a water pump bearing freeze up causing the belt to slip off and break while we were returning from vacation. Stranded on the side of the highway, the service team connected us to a tow company ("Roland's Garage," who was also prompt, professional and friendly), got our van in, fixed the problem and got us on the road home quickly. They even loaned us a car and recommended local "Weaver's" restaurant in Hancock for lunch - excellent crab cakes and raisin cookies! Thank you for your hospitality and for making a potentially bad day a minor bump in the road.

Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!

We couldn't have asked for a better buying experience! Joel was our sales rep and from the…read morebeginning of my first conversation with him over the phone, three states away, until we drove off the lot with our new Suburban, he was absolutely wonderful. Joel ensured the vehicle we were interested in was available and to our liking before we set off on the road trip from Virginia to Pennsylvania. Once we arrived, Joel welcomed us and showed the vehicle. It was perfect! Joel made sure the rest of the process went smoothly, which it did. He took the time to explain all the features of the vehicle and even helped setup the OnStar system. The entire team was an absolute pleasure to work with. Will definitely be coming back for our next vehicle. The team at H&H Chevrolet really treat you like family. Thank you Joel for a wonderful buying experience!

Original 3 Star Review: overcharged the hell out of me. i thought i was getting free estimates for…read moreall of my car's issues, and was just going to have them fix the issues i specified, and they did that, but they also charged me for all the estimates. very kind customer service agents. so much so that i remember his name (Alex). 5 Star Update: 6 hours after posting this, the owner of the dealership called me from his personal phone number and said his guys had accidentally rung a passenger side mirror part for $206 more than what it should have been and is in the works with my mother who paid for the work. He is refunding that $206. Mickey is a kind man, who takes great pride in treating his customers fairly. i think when my mom gets off the phone with him, he will have his lesson handed to him justly for this costly mistake. he was so profusely sorry though, the work done was of high quality, and the service agent was great that even due to this mistake i would take my car here again. Bonus Points: awarded to the kind man that helped me get into my car literally 10 minutes after i picked it up when i locked myself out with the engine running, and Alex for playing along when i called my car by her name (Tonya) during the drop off and pickup paperwork session. some people's cars are their babies and they understand that and take great care of them as if they were their own cars.

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

I purchased a Ford Taurus from FWUC and I received outstanding customer service. I live in Maryland…read moreand took my car home and had a mechanic check it and was told it is a very good solid car. I would recommend FWUC to anyone needing a used vehicle. Dennis and April were so accomodating to me needs. Rob, my salesman, went over and above to make sure I was able to drive my car home on the date I requested-- just outstanding service. I ENCOURAGE YOU TO STOP BY TODAY AND EXPERIENCE THIS LOCALLY FAMILY OWNED BUSINESS.

Just got my car detailed by these guys yesterday and it looks AWESOME, better even than when I…read morebought the car used from the dealer. I brought in my suv full of dirt and dog hair and it seriously looks brand new now, inside and out. Very professional and thorough team, responsive, and extremely affordable for the level of quality and detail. I'll be going back often!

Quite expensive and we won't even consider having it done again by them. We didn't like the detail…read morejob at the dealership but they provided everything and they furnished the dealership waiting lounge, bathrooms, food and drinks.