Installer Micah Lance was not any less impressive than the company he works for. His installation…read morewas neat, and he answered questions and showed me how to operate garage opener before he left. NDI and Micah gets thumbs up from this owner. Wally

They were responsive to my yelp request to fix my door. It turns out they had fixed it in 2012,…read moresomething I had forgotten. So I went with them. They fixed the door, serviced the other two. Now all three doors are quieter and smoother than when they were installed.

I took bids from 4 vendors, including Costco, and they were the cheapest. Not only were they the…read morecheapest, they were also the most thorough. The bid and design process for the doors was very detailed, the rep went through the plus and minuses of each door, insulation levels and overall costs. They were also easy to get in hold of, notified me when the doors were arriving and then on time when they said they were going to be here. The only thing missed was found when I was programming the unit to the phone. They missed connecting the power back-up to one of two garage door openers. Overall, a great experience and I would recommend them to anyone who needs basic or custom garage doors.

One of our garage door spring broke so my husband called Precision. We should've checked reviews…read moreon Yelp first, instead of trusting google reviews. They charged $134 for a quote & he told me no one offers free quotes. Although I got 2 free quotes from Evergreen Garage & Instant Garage door repair over the phone & paid exactly what they said on the phone. We paid total of $400 to Evergreen Garage to replace 2 springs with 6yr warranty on springs/90 day warranty on labor. Now my garage door opens smoothly & quietly! This is why I always get 2-3 quotes! Sometimes more...

We discovered that one of the springs on our garage door had snapped. Nothing like the feeling you…read moreget when you press the garage remote and your door opens a couple inches and then immediately goes back down. Yikes!!!! So, we gave Precision Garage Door a call and they were able to send someone out that day. As a matter-of-fact within 30 minutes! The technician, Justin, arrived and after discussing his process with us went about expecting the damaged spring and our garage door set up. After about 15 minutes, he provided us with different options to repair the damage and keep our door operating in tip top shape. We opted to replace both springs with a heavy duty, high-cycle spring. Thank you Justin for being very knowledgeable, efficient, and offering great customer service. We made the repair call prepared to replace only the damaged spring but we are glad that we reconsidered and replace both!

This review is directed primarily to the makers of LiftMaster, the commercial garage-door opener…read morebrand and manufacturer, although I encourage anyone considering a LiftMaster product or installer to read it. I have owned the original LiftMaster garage-door opener in my home since 1998. For nearly 30 years, that opener was an outstanding product--reliable, durable, and virtually flawless. It reminded me of the old AT&T telephones: built like a tank, simple, dependable, and seemingly impossible to destroy. You could drop one repeatedly and it would keep working. That kind of reliability is exactly why, when it finally came time to replace it, I wanted another LiftMaster. Unfortunately, my experience with the company that installs LiftMaster products in my area has been extremely disappointing. The pricing is excessive, and the business model appears to be heavily focused on maximizing profit rather than providing customers with fair value. Before hiring any installer, I strongly recommend doing your homework, reading the reviews, and--most importantly--getting multiple quotes. I made the mistake of assuming that staying with the same manufacturer would also mean receiving the same level of quality and integrity in the installation process. That assumption cost me. The service experience was mechanical, impersonal, and, in my opinion, far too focused on what could be charged rather than what was actually reasonable for the customer. There are undoubtedly local companies capable of providing the same service for far less money, so do not make the mistake I made of assuming that the first company representing the brand is necessarily your best option. To be fair, this review is not directed at the technicians who come to the home. My criticism is directed at the company itself, its pricing practices, its business model, and the way it chooses to treat its customers. LiftMaster built a reputation over decades by producing dependable products. My original opener is proof of that. What concerns me is that a company representing that brand can deliver such a disappointing customer experience and potentially damage the reputation that LiftMaster worked so hard to establish. LiftMaster: you have a great product. Be much more careful about who represents your brand. And to anyone considering an installation: get several quotes, read the reviews, and do not assume that the company associated with the LiftMaster name is automatically the best or most reasonably priced choice. I would give the installation company zero stars if that were an option. Unfortunately, review systems often require you to give at least one star--even when the experience does not deserve it.

We relied on Ric's for our garage door needs for over two decades, including a more recent…read moreinstallation of a new motor and opener with a service warranty. However, since its acquisition by a national garage service consolidator over a year ago, the company's local reputation is not more and has been replaced with a headless big company approach 1. Lack of Consistency: Calling in for appointments is frustrating as we were met with different representatives each time, often representing different companies altogether. This led to even more confusion and misinformation regarding our warranty coverage 2. Loss of Service History: Despite claiming to access our service history, the company seemed unable to retrieve records predating the acquisition, making it challenging to address warranty issues 3. Inconvenient Appointment Slots: Appointments are scheduled in inconvenient four-hour blocks, with cancellations and rescheduling common occurrences, causing further inconvenience 4. Difficulty in Escalation: Escalating warranty issues is met with roadblocks, with technicians lacking authority to make decisions independently and a call center manager acting as a decision maker 5. Decline in Local Service: With the loss of local ownership, the company's service experience has deteriorated, resulting in a frustrating customer experience A transparent approach from the company, acknowledging the change in ownership and warranty policies upfront, would have saved us considerable time and frustration. Instead, we were left feeling like new customers with little regard for our longstanding relationship with Ric's. I was told repeatedly by the call manager, we only purchased the phone numbers from the business; not the contracts, liabilities, and warrantees associated with the customers. In the M&A business, this is a kiss of death for anything the previous company built, as they are now just operating the old phone lines and are not the same company in any way.

We had a tensioner/spring issue causing our door to get stuck open position and scheduled this…read moremorning to have them come out. The dispatcher reaffirmed they would be out from 11am to 2pm and I confirmed I would be waiting all day. About 15 minutes before 2 pm I get a call from a random 1-800 number and upon returning their call they tell me they've cancelled my appointment for not calling back "fast enough" after waiting all day for a no-show. Then tell me I'll have to leave my garage door unsecured overnight as they won't be able to come until the next day. The excuse used by them was that they've had multiple people quit lately. I sure hope they don't treat their employees the way they left us hanging. I can't attest for their value, only my wasted time. Update: after leaving negative reviews I get a call from them saying they've suddenly have time for me today and I just don't feel comfortable getting a quote from them now. I appreciate the attempt, but you shouldn't have to leave negative feedback for them to care about customers.

WHY PGD HAS A REMARKABLE REPUTATION We wanted a Clopay door…read morebut had a specific design need that did not exist on the Clopay website. Fernando got us close. We signed a contract without complaint, but were not entirely enthusiastic about the solution. Two days later Fernando called back: he sensed we weren't 100% excited, kept searching, and worked with Clopay to get exactly what we'd hoped for, at $800 less. AFTER we'd signed a contract for the pretty good solution. WHO DOES THAT ANYMORE??? Then he found us an excellent carpenter for the prework -- BERTHA CONSTRUCTION--and installed the door beautifully. We just cannot say enough about PGD (and Bertha) and the quality of their work.

Fernando responded to my request for an estimate within 30 minutes and gave me a fair and resonable…read moreestimate for a broken spring. He came out the next day and fixed it quickly. Very professional and personable. I would work with him again without hesitation and recommend him to anyone who has garage door needs.

Wanted to thank Jason, from Heston Door Service for coming out so promptly, quickly diagnosing the…read moreproblems with our 20 yr. old garage door, making the necessary parts replacements and installing the appropriate springs, for a smooth and almost effortless opening and closing - and at a very fair price! A very pleasant experience for us - we highly recommend! Don G.

Replaced a couple of springs - highly competitive price and super quick service. Will use them…read moreagain the next time a door needs service.

I had previously use Garage Door Pros in 2023 for a garage door spring and had a 4 star rating for…read morethem. However, my most recent experience with last week was not great. I called for a garage door motor issue. The good: They were able to send someone pretty quickly. The person seemed knowledgeable and the new motor was installed and works well so far. He quoted a unit price and labor charge upfront, which I agreed to pay and paid. The bad: After the service was over, the receipt I got was from Tako Garage Doors. The person mentioned that they subcontract after hours. This was not what I wanted or had signed up for. More importantly I later did research on the unit that was installed and there seems to have been over a 100% markup. I called Garage Door Pros with this concern. However, they just had the guy from Tako call me and he said thats what the company needed him to charge. He did send me an itemized receipt. And I saw a clear over 100% markup on the unit, the keypads and the remotes.

My garage door came off the tracks due to an obstacle near the track. Several rollers fell out and…read moreone of the spring cables came off the track. I called and the technician arrived within 3 hours. The repair took under 30 minutes from arrival to departure. It was Friday, so I believe it was considered "Emergency" garage repair, and the price was $495 plus sales tax. The technician was the owner, and he was polite and professional. He also pointed out how a prior installer did a sub-standard job of installing my door opener. At request he provided a quote for fixing that, another $400. If you need quick, efficient, & professional garage door service, Garage Door Pros checks those boxes, though it may come at a premium cost.

Great performance from super personnel. Thank you…read moreDoorhouse !! On time, on estimated costs. Couldn't ask for more.

Straight up class act. Upfront pricing, professional and punctual. My go to for garage door repairs.read more