Mark from top heating and cooling was very helpful. I had another company install a Bosch heat pump…read more5+ years ago that developed a leak and turned off from low pressure. I didnt get good vibes from the original company when I asked them about repairs and warranties, especially when I asked them why it failed and why I should expect it to not fail again. Mark was super helpful. There were actually somehow multiple spots where the line set was kinked and leaking due to the original installers error. Mark was able to find and fix these leaks very quickly and he seemed very trustworthy and honest. If I have any issues I will definitely call them again

Mark was honest, clear with communication, and delivered quality work. Would definitely reach out…read moreagain when in need.

Our second AC unit for the third floor of the house failed in the summer heat, Nick came out and…read morehad the parts on the truck, so he was able to fix it immediately. Price was reasonable and service was quick. Will always use these guys.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Our A/C didn't fire up as expected after the winter. We tried a couple self-help items and knew we…read morewere in over our heads. NHH &A had been recommended by a neighbor so we booked online. At first we were worried we were dealing with an AI scheduling bot, but nope, just an efficient scheduling person. We scheduled on a Sunday and they were here on time Tuesday as planned. They quickly assessed and resolved the issue and gave us information about how to clean a hose (or some such technical thing). In and out in about an hour, and the cost was VERY reasonable. With a discount for paying by check. We will call them again without hesitation!

one of the best service i received. Amir was awesome. very thorough, very friendly, took his time…read moreto explain what and why. Will definitely be utilizing northern horizon heating and air again. My only experience was with Amir and would highly recommend him. I'm sure the other techs are awesome too! Highly recommend

My fiancé and I needed some help figuring out what was wrong with our wall heater and we were sent…read morea technician within 4 hours of requesting service. Dylan was SUPER helpful and was able to give us a few key points as to what could be wrong. We didn't have anything repaired, but we were able to narrow down what some issues were so that we could figure out our next steps. I also really appreciate not being upsold on anything and how transparent this business is with their prices. Definitely will be coming back for any future service.

Great company! Great prices!! Very professional, and highly recommended!…read more The technicians were very friendly and easy to accommodate. They will be my HVAC company from now on.

I'll make this short and sweet. If you need AC or Heating, you'll get great quality and very…read morecompetitive pricing from Innovative! Thank you!

Paul's team did an excellent job repairing my 6 unit split unit heat pump. The original installer…read moredid a poor job installing and the leaks caused the eventual failure of the system in only a couple of years of usage. For this issue we had some interactions with other HVAC companies, our original installer ignored us, some company said my warranty doesn't work any more because they haven't serviced it annually, one company gave the wrong diagnosis, etc etc. Really appreciate Paul's honesty and his team's expertise. It was a breath of fresh air to deal with. I will recommend them to any one who needs quality Hvac work!

All the great reviews are spot on correct. I needed to replace my ~16 year old dead heat pump and…read morefurnace. Had already received 3 confusing estimates from Bel-Red (no longer using, they got too big) ranging from $21K to $40K. Premium priced for average service. Rob took the time to review my current HVAC system and needs. He walked me through various equipment choices narrowing each one down to what made sense for my house and needs. His bid was very reasonable and logical. Best all, extremely competitively priced. Setup a two days back to back for removal/installation. Did hit a hiccup, in that the new sensor was bad and caused multiple error messages. Had to wait for the part to become available, but they keep me abreast of timing. Final sensor arrived, now installed. Works great so far. Will continue to use Overlake going forward for maintenance. I'd give them 10 stars if Yelp would allow.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

Our 20+ yr old gas furnace started malfunctioning and was blowing cold air into the house. We…read morecontacted 4+ HVAC companies to determine whether the furnace could be repaired or needed to be replaced. Each company insisted we replace it, with estimates ranging from $8,000 to more than $16,000 (heat pump). They also claimed that repairing the old furnace would be costly and not worth the investment. Before making such a significant financial commitment, we decided to seek a final opinion. Late one night, we contacted Furnace Aid Service and Maintenance. A technician arrived shortly after our call and promptly began troubleshooting the system. He quickly identified the problem and made the necessary repair (more of a cleaning than a repair). Thanks to his efficient service, we resolved the issue and saved ourselves thousands of dollars.

Jorden has been doing a great job of keeping our furnace running for many years…read more Would strongly recommend Furnace Aid, especially if you live in Issaquah or on the Sammamish plateau.

I just had my air vents cleaned & furnace serviced by David at Better Air NW. He was on time, very…read moreprofessional, respectful of our home and very kind. This is the second time I have used Better Air NW and will continue to use them. There prices were so reasonable compared to many other companies & their work is 100 % satisfactory.

Top marks all around. We needed to place our aged furnace…read moreand A/C units and called Better Air NW to come out for an estimate. Colin took the time to learn our wants and needs, understand our current system, and most importantly, what we did not want. It was a frank discussion to match the install with what we wanted; no upselling, no pushing for a heat pump once we said we didn't want one, no pushing extra services. Straightforward and honest. The estimate was right in the middle of the range (for this area), and we were able to schedule the work for early the next week. It was going to be a single day, but our "mission glitch" was some less-than-up-to-code electrical on the old system that needed to be brought up to code. That added a few hours and ran us over into the next day, but it was done at no extra charge. From start to finish, communication was timely and clear, by text and phone with email as a backup. Scheduling was a breeze and teams arrived exactly when they promised. The quality of work is excellent, and it all comes with a ten year warranty. Pleasant, professional, efficient.

Super disappointed. Contacted them on Sept 29 - made appt for Dec 29 (they were booked til then) to…read moreget an estimate for A/C installation in our home. Because of our unexpected snowfall on Dec 26, we had a feeling they might not be able to make it, so we called them several times in the 2 days before our appointment, and left them 2 separate voicemails asking if they were coming - no one called us back. The evening before our appointment, we received an auto text message appointment reminder, asking us to respond with "C" to confirm out appt, which we did. Since road conditions had improved we were happy and impressed that they were coming, BUT the morning of our appointment we got a call from the estimator saying he would not be coming due to weather conditions. Seriously? No one was monitoring their voicemails? No one was controlling the auto text confirmation? We waited 3 months for this appointment! We feel disregarded and blown off. This was very poor customer service, and there's no way we'd use them for ANY services, let alone a complete A/C install.

Contacted them June 2020. Their plan was vague. Had them come out again to double check. Oh yes…read moreyour electrical panel is fine, we can move water heater. First day your electrical panel is not ok. Then we can't move your water heater. Now ONE YEAR LATER hole in floor not fixed, hole in wall fixed.. 2nd vent can't be installed. Electric upgrade stalled. Doorbell transformer removed. Time for attorney!

I had a wonderful experience working with Rob and the team at Thunderbird HVAC…read more I was looking to get a mini-split installed in a somewhat tricky situation with our townhouse. Power is on the second floor, but the only space for the unit was on the 3rd floor deck. Rob had no problem devising a plan to get power to where we needed it. Rob was professional the whole process: I got an estimate on the spot, and they promptly followed up with a written quote. I was able to get scheduled the next week, which was awesome. Overall Rob did a very thorough job. So happy with the end result and all the work he did. Thank you so much for helping us stay cool this summer! Will absolutely recommend you to any of my friends in the future.

If I could give these guys 6 stars I would! After many bad experiences I feel blessed to have found…read moreThunderbird HVAC. Thunderbird HVAC is "Second to None"when it comes to professionalism, attention to detail, & most importantly honest and fair pricing(No surprises or hidden costs). Their employees are true professionals. They were prompt,polite, efficient and left my home clean and free of trash and cigarette butts . Which is what I dealt with in past experiences with other companies. They installed a hvac unit last may and I was having troubles (my fault for messing with the thermostat) and he came over a few hours after I called at no charge!!!! He looked over everything. He took the time to explain everything and genuinely cares about doing a good job. Im not used to seeing so much integrity and work ethic .