Filing a complaint…read more Scheduled an appointment. Drove 1 hour to get to the further location (Issaquah) because it had the only available doctor. Arrived. Waited 45 minutes in the lobby. Waited another thirty in the room. Doctor came in - no physical, no exam, just told me to schedule a colonoscopy. Finished in five minutes. I hadn't had a natural bowel movement in a month. I asked what could be done until the colonoscopy and said I'd been using suppositories to produce any movement at all. He said that I shouldn't take them. Asked what to do instead, he just shrugged. Told me to ask my primary care, maybe they'd know (????). Colonoscopy was scheduled for three weeks later. Called in excruciating pain within days - still hadn't had a movement. A kind nurse told me it was strange they'd scheduled me so far out when there was an appointment open in days. Got me set. End of problem, right? Nope. After the colonoscopy, the doctor said he would send in a prescription. Forgot. Told me he'd get back to me with lab results. Forgot. Prescription went in after DAYS of calls. Needed prior authorization. Two weeks later, still can't pick it up. Pain after procedure has been extreme. Called again and again - told that maybe urgent care should help. Urgent care just says go back to my GI. Call and call and call, can never actually speak to a nurse. Can't get my lab results. Can't get my prescription - no one has time. But I've received several calls from scheduling asking me when I want to come back in and reminding me of the original colonoscopy date because three different people have failed to cancel it.

If I could give this place no stars I would. This is not about the office. Front…read moredesk and doctors are great it's the business WAGI. They call, text and bug you trying to get you to make an appt and want all your personal information over the phone even though they already have it all. Nope. And their security has been breached twice in 2 years. Just got a new letter about it today. Need a colonoscopy? Don't use them. Ask your primary provider. This place is a real pain in the ass.

A relative of mine has had digestive issues for years which the majority of people manage with a…read moresimple medication. Dr. Ysuchida refused to prescribe it. Now my family member is at the point they can barely eat.

Great Dr. Totally recommend. She is skilled, knowledgeable and seems to care. She is a "doctors…read moredoctor".

Everything goes well there. Appointment on time. Doctor and nurses always amazing. I have been…read moregonig there for quire a few years.

I had such a great visit. The staff are SO nice here and the MA put me at ease the second I got in…read morethe room. The doctor was very kind and validating and I feel like he listened to me (Dr. White) and took my pain seriously. The visit was efficient but not rushed. I'm so grateful! If you're a woman and nervous to see a male- FYI they have a female MA/nurse in the room (not watching of course) during the actual exam :)

This guy! Dr. Towbin is everything you want in a Dr. Confident but not a douche, smart but…read moreunderstandable, has quirks but not Dr. House and damn good at his job. His office has all the nice accoutrements you want: clean waiting room, short wait times with prompt appointments, friendly nurses etc but you really come here for the man. He practices out of Evergreen and he is like an urban legend there or something. Everybody knows him, respects him. If you gotta get cut open, he's the guy you want holding the scalpel for sure.

A few months ago, I noticed I had a right inguinal hernia. I went to my family doctor to get it…read morediagnosed. I needed to find a great surgeon to get this repaired. After extensive research, I selected Dr. Towbin. Even my gastroenterologist said that if he had a hernia that he too would go to Dr. Towbin -- that really reassured me. Dr. Towbin and the staff was great throughout the entire experience. The surgery was successful. I felt very little pain afterwards thanks to his skill . Within 3 days, I was walking around. Tomorrow I am going in for my one month post-op visit. I back to normal now. I recommend him to anyone living in the Kirkland area who needs this surgery done.

My family and I have used Swedish for years.We have always had quick good efficient care in ED,…read morediagnostics, and Dr Offices! Dr Pan , Cardiologist is outstanding very methodical and intelligent. There has been some difficulty in retaining nephrology physicians in my opinion. Sad. Overall I am satisfied.

I had a "violent break" and dislocation in one ankle plus severe sprain of my other ankle a few…read moremonths ago. From the first moment entering the ER to discharge, then back again for severe tendinitis a week later... 16 days total in hospital care... absolutely AMAZING NURSES. Out of the few dozen I had I can only think of ONE that was more challenging to work with but all the rest were spectacular. I knew I didn't have to worry about anything except my healing. The hospital doctor Dr. Katherine Min was STELLAR!!! Dr. Magnusson who did my surgery was STELLAR!!! So many amazing NACs and nurses who took such amazing care of me while I was so vulnerable. Thank you!!!

Great 1st visit. Wonderful bedside manner. Appears very competent. Excellent office staff very…read moreprofessional!

My primary care sent me here for enlarged spleen and liver. I was told by Dr. Philo the pain in my…read moreside was "nothing" he actually made me repeat to him, that it was nothing twice. He immediately dismissed me. As soon as he sat down. It turns out It was not nothing. My spleen was enlarged because I have Mantle Cell lymphoma. I waited, unnecessarily believing him, thinking I was overreacting. I reached out to the clinic to complain and no one responded to me except for billing for my correct insurance information. This place does not care about patients. You are a dollar sign. Period. Be an advocate for yourself. Don't always trust the word of doctors. Just because they got through college doesn't mean they're intelligent, good people or care about human life.

sometimes, I wish the star ratings could be divided up. the phone system still deserves one star,…read morethe staff could easily be 4 star. here it is around 2 years later and I skipped one whole year of the colonoscopy nightmare... so here comes colonoscopy number 2 (instead of number 3). I have a new PCP and she referred me to GH for the procedure and my mind went straight to a colorful 4 letter word and thought with serious anger. sigh. I had GH contact me to set the appointment up and the person that called I'd say was "dumb as a box of hair" in every sense. I tried to get her to understand I have questions that need answered (like how do you deal with high anxiety patients). while I didn't expect her to have the answer, I did expect her to put me in touch with someone that could answer my questions. I again tried to get through to this person's manager and, of course, that went bad. I don't recall the time frames but, by the time she (assistant manager for GH) did get back to me I was back to looking elsewhere to take care of me even if that meant going down to Centralia or up into the Tacoma area. the assistant manager was pretty amazing to deal with when I finally got her on the phone. to help shorten this, I ended up with an office visit with a PA (like a month later!?!) and thankfully, that visit also went well. questions answered, better details on the procedure and an ironclad guarantee that I would NOT wake during them doing their work and I wouldn't be pushed out the door before I was coherent and able to stand on my own. the really good part is I got in just 3 days later for the next nightmare. my anxiety was completely unchecked and only got worse as time went. I wish I knew the nurse's name as she did so well with me. she didn't pander, stayed on task and was able to (slowly) coax me into what was needed. a nurse from the adjoining curtain even stuck her head in to offer assistance if it were needed. the staff here really does care! the anesthesiologist came through pretty quick after that and said very little. looking back on it as I type this out, he might've been uncomfortable dealing with someone panicking. the doctor came in a little while later to get the form signed for consent. again, here I am mid-meltdown and he states, "if you're not up for this we can do it some other time." while I wasn't able to speak, my response let him know we needed to proceed. he got the forms signed and then stated (my words, not his)... "that's about enough of that, let's get you calmed down." I needed that so much at that moment. thank you Doc! the rest of it was a blur. I do remember standing on my own but, I'm unsure if I dressed myself or not. LMAO. the only thing I can really say bad about the visit (not counting the panic I was going through) is my wife wasn't really informed of anything other than, "we're having a little trouble getting him to wake up. it'll probably be about 20 minutes before we bring him out." along with instructions where she would be collecting me. in short, if you can make it past the horrific phone system, they do have some caring staff. they just need to fire the people that call people and answer the phone. and seriously! get a better phone tree set up.

Awful. Disorganized. Frustrating…read more I've been a patient at this clinic for five years, through three different doctors, two management teams, and four medical assistants. Despite all the turnover, nothing has improved. Phone calls go unanswered, questions are ignored, and communication is nearly nonexistent. If you're lucky enough to get an appointment, expect minimal effort, rushed care, and providers who don't listen. The most concerning experience I had was being pressured into an unnecessary procedure. During that discussion, I was told there was imaging of the area they wanted to operate on. There wasn't. That area had never been imaged. When I questioned it and reviewed my records, no such imaging existed. That completely destroyed my trust in this clinic. After five years of being dismissed, ignored, and receiving consistently poor care, I cannot recommend this practice to anyone. A healthcare provider should work to help patients recover and answer their concerns. Not leave them feeling like they're wasting the clinic's time. If you're looking for compassionate, organized, patient-centered care, I strongly encourage you to seek treatment elsewhere.

Dr. Schneier Is indeed a very personable person who really explains things clearly. I recently had…read moremy second colonoscopy and Dr. Schneier took the time to fully explain things about my procedure. All went well and at the follow-up meeting I was told I would no longer need to have another future colonoscopy. My wife and I have been patients at Gastro Health for a number of years and we are delighted to have Gastro Health as our care team.

A doctor I can talk to. Gastro Health is short on doctors but it's such a great practice all…read morearound! Great experience all around from receptionist to clinical staff Kind of strange to say about a medical office but it was great all around. Was my second visit there.

I have a history of polyps in my colon so I have had several colonoscopies in the last 15 years. I…read morehad one here at Gastro Health- Kirkland in 2025 and again in 2026. Both times, my experience was excellent. In both cases, I was able to get an appointment when I wanted it, and had no trouble contacting the office with questions. On the days of the procedures, the care and attention I received could not have been better. Unfortunately, they keep finding more polyps each visit so I will need another colonoscopy in 9-12 months. I will definitely contact them when that time comes.

If I could give them zero or negative stars I would…read more Although, the doctor I have seen several times in the past has been good, this clinic and their front-of-house reception is worse than awful. I have been trying for more than a week to get someone to call me back after my "pre-screening" fast track email questionnaire. Crickets. I am seeing several other reviewers with the same problem. No response to messages, no call backs, nothing. If you are able to avoid this clinic, do! They are a colossal waste of time.

The. Absolute. Worst…read more For procedures like a colonoscopy or endoscopy, the doctors and nurses are skilled and very friendly. But every other aspect of the experience is beyond awful. I should note that this is a marked change from my experience with them 11 years ago. I went in to see them for two problems, one of which had recently resulted in a trip to the ER. Just getting in to see someone was a challenge. The phone queues are long. They transfer you to the wrong place because they don't spend the 5 seconds it would take to listen before transferring. They never call you back when they say they will, causing unnecessary delays and follow-ups. In my case, they sent me to the "triage" for colonoscopy. I never heard back from that. I found out later that they want you to see a doctor or PA in the practice before they will schedule a colonoscopy. Well, great then why not schedule that when the person calls rather than adding their name to some list that apparently is never followed up on? After a couple of months (seriously) I managed to get in to see a physician's assistant, discussed my problem, and from there they scheduled a colonoscopy and endoscopy. The experience with the PA was great, and I was pleased that they were able to schedule the procedures fairly quickly (just a few weeks out). The post-op report said that my colonoscopy showed no problems. Unfortunately, it appears that because of this the doctor has just decided to ignore the symptoms that prompted my initial visit. I guess I must be imagining 8 months of abdominal pain... My endoscopy did show an issue, and this correlates with the other reason I went to see them for (difficulty swallowing). Prior to the procedure, the doctor mentioned that if the results of that were what she expected, she would refer me to a dietician to see if there was some food allergy causing the issue. However, there has been no follow-up from anyone regarding the referral to a dietician, no prescription or recommendation for medication. Nothing. This is surprising because in the initial visit the PA mentioned it was important to address this issue because if untreated over time it can lead to more serious issues. I've been waiting for a couple of weeks now. The thought of waiting several more months to get back into to see someone to have them do the follow-up they should have already done is too much. I've decided to take my business elsewhere.

I think I've only seen my GI here twice, but he's been amazing. The first time, I asked a ton of…read morequestions, and he took the time to answer them in an unhurried and thoughtful fashion. Plus, as a newbie to the area, he also told me about his transition to living here and learning to love it. Meanwhile, I've emailed a few times, and he is always concise but attentive in his responses. Bottom line: I guess I should be reviewing the doc himself (Jason Harper), but if he represents the facility as a whole (unlikely, but hey), A+.