Kudos to Doris and the Manager at the Admiral Cleaners Plant on Taylor Avenue in Annapolis…read moreMaryland! I dropped of some clothes at the Bay Ridge location but in checking the pockets of my pants I missed a car key that was in the pocket. About 2 days after I dropped my clothes off I discovered I was missing the key. Panic Mode engaged! I back tracked and realized I never took the key out of my pocket when I arrived home on Friday. The most likely place the key would be is in the pocket of the pants I took to the cleaners! I called the Admiral Cleaners Plant and had the pleasure of speaking with Doris. I describe the key and told her the location where I dropped my clothes. She cheerfully informed me she had the key and told me the operating hours to facilitate my picking the key up! Awesome sauce! Upon my arrival the Manager greeted me politely. I told her I needed to speak with Doris and she promptly summonsed Doris to the Customer Service area. Doris was in the back, I suspect operating the cleaning equipment. Doris was pleasant and professional and provided me with my key and a ticket that had my name and the information detailing which store the clothes came from! Kudos to Doris for being conscientious and checking the pockets before placing the clothes into the machine! Kudos to Doris for being pleasant and professional. Kudos to Cierra who is the Associate I normally helps me at the Bay Ridge Admiral Cleaners for always being pleasant. I had one troubling issue in this experience. I called and left a message with someone whose initials are W.C. at the main Plant. I left a message that stated I wanted to commend Doris for a job well done. I left my phone number. I made this call on September 13, 2017. Today is September 20, 2017. I am still waiting for W.C. to return my call. I am not happy about this but this is about Doris who is on the Front Line, dealing with the customers in a polite and professional manner. Please recognize Doris for her stellar service! If they don't, at least I did! Thank you very much and please know I appreciate the job you do!

2 good experiences and 1 bad one ruined it. Like others have said, prices are cryptic and steep…read more I brought a shirt in which I can wash myself but I couldn't get a stain out and I thought they might be able. Nope. Shirt came back dirtier with the stain unchanged, still charged close to $7. Wow! Will try zips next time.

Did a good job and fast!! Asked to have my pants next day and it wasn't an issue. Located in a easy…read moreto access location

I called Wednesday to see if the seamstress was there and she was leaving at 2. I said ok, will she…read morebe there Friday? The lady in the phone said yes she is here until 5. I got there Friday at 3:45 and the seamstress had left for the day. I'm beyond furious because anytime you go she is never there or leaves early. how can you say you have a seamstress in staff when she is never there? I will NOT be going back. terrible service.

Great service at a fair price. Been coming here for years. Only once had an issue with an item…read moremissing, but I was quickly reimbursed without a hassle.

The one employee who said he was a manager Jael M., was talking and very distracted when I was…read morepicking up my clothes. Total disregard for customers' time. Also, he kept addressing me as "man" and not sir. As a veteran and senior, I find the behavior very offensive. I'm old enough to be this kid's grandfather, and he has the nerve to address a customer so casually? I'd fire him for that. Not to mention the other cashier wearing a "durag" on his head. The owner even defended his actions by saying what a good person he is. Rather than saying these are the greetings: "Sir, Mr., ma'am, or Miss". Who does this?

Place is empty and has my clothing! How can i get my items? Phone number not working.read more

I use this cleaner once a week for white and colored dress shirts. They are done quickly and at a…read moregood price.

A true neighborhood gem! Mr. and Mrs. Lee have been running The Drycleaners for years, and I've…read morebeen a loyal customer for 6+ years. My husband and I bring our suits, dresses, and special-occasion pieces here all the time, and the quality and care are always consistent. Most recently, Mrs. Lee did my wedding dress alterations, including the hemming and the bustle. She was FANTASTIC! Her skill and attention to detail were incredible, and the dress fit and moved exactly the way I'd hoped. I couldn't be happier. If you want people who treat your clothes (and you!) with real care, this is the place. Highly, highly recommend!

A long time customer and their alterations are always great. I had a suit arm cuff in need of…read morerepositioning and removal of factory stitching. Not an easy task and well worth the pricing. Not the fastest, nor did I want it to be; just done correctly with expert attention. Will continue to support and worth the drive.

I called the establishment to know if they do same day delivery. The staff was really helpful and…read moreexpalined the price and the services they offer. Let me know that if dropped off before 9:30, they gurantee same day delivery. Even though I was an hour later than that, they happily accomodated. The place is conveniently located on york road with plenty of parking. Smiling and friendly efficient staff made it all easy. They charge under 2 dollars per shirt, which is fair. It was pouring outside when i went to pick it up and the friendly staff helped and carried it all to my parked car, which i thought was an extremely kind gesture. I would happily go there and also recommend the place to friends and family in the area.

I'm in here once a week. When I enter the store they warmly greet me by name and retrieve my…read moreclothing. Everyone is always so, so nice and engaging. The dry-cleaning prices are still affordable and reliable - I ask for stain removal or light starch - they're making note. And where else can you grab a donut and mail a letter in the same strip mall? :)

Amazing service and quick turnaround! Great prices too! They meet all the services requested!read more

This is our go to place for my boyfriends work suits and shirts. They are always ready on time,…read moreusually earlier actually and their service is amazing. Everyone is so friendly and accommodating. We wouldn't trust our dry cleaning with anyone else. Thx CC.

My family and I have been coming to young's for our cleaning and alteration needs for years and she…read morenever disappoints. I most recently had to get my wedding dress cleaned, steamed and altered and it came out beautifully. Her prices are reasonable, her customer service is always top-notch and she always goes the extra mile. Thanks Young!

They destroyed two of my daughter's pageant dresses! AVIOD! they tried to put it on me that I broke…read moreclasp & that sometimes when dresses are cleaned beads and diamonds fall off. Also that the clasp was not broken when I dropped it off, but she showed me her pics she took of it being broken day I dropped off. So then if that was the case why did no one ever call me to let me know beads fell off & clasp broken so they could bring to my attention. Would you return your customer a dress with missing beads and no clasp? That makes 0 sense! I refused to leave my dresses for them to fix as both were destroyed by them & they knew what they did to my dresses and never tried to fix in first place. All I asked for was a 1/3 refund on each dress ruined. They refuse bc they have 0 care. Highly recommend you avoid and don't trust them. I paid $257 & trusted them. Now i have ruined dresses.

This was my first time using Yates Dry Cleaning, and I have to say I was extremely impressed with…read morethe experience. From the moment I walked in, I was greeted with professionalism, friendliness, and excellent customer service. My garments were returned looking fresh, clean, and perfectly cared for. The attention to detail and quality of the work exceeded my expectations. It's clear that the team takes pride in what they do and truly values their customers. Thank you to everyone at Yates Dry Cleaning for making my first visit such a great experience. I appreciate your hard work, dedication, and commitment to providing top-quality service. I will definitely be returning and recommending your business to others. -- Jamar DeJan

I was a loyal customer of this dry cleaner for several years and trusted them with numerous…read moregarments, including dry cleaning and tailoring. Unfortunately, my experience has been deeply disappointing and has permanently changed my view of this establishment. In June 2026, I received a dress back damaged. I had worn the dress only once before bringing it in for cleaning. The dress cost $470. After I reported the damage, I was asked to provide the retailer's website so they could verify the cost and arrange reimbursement. I was later told the business was waiting to restock the dress, with no estimated delivery date. I explained that I preferred reimbursement rather than having the business purchase a replacement on my behalf. What made this experience particularly troubling was a subsequent phone conversation with a member of management. While I was calmly and respectfully discussing the damaged garment and seeking a resolution, the manager stated that she would not be treated "like a slave." As a Black woman whose family has a personal history of sharecropping and whose father grew up during the Jim Crow era, I found that remark deeply offensive and completely inappropriate in the context of a customer service conversation. Regardless of intent, that language was unnecessary and caused genuine distress. When I asked for the owner's contact information so I could address my concerns directly, the call was ended. I called back and spoke with another employee, who apologized for the interaction and indicated that someone would follow up. I appreciated her attempt to help. However, I subsequently sent a formal letter to the owner detailing the damaged garment, the interaction with management, and my concerns. I never received a response to my letter. I eventually received a $400 check and a $100 store credit. Although I received some compensation, the check did not cover the full cost of the dress, and the store credit is of no value to me because I will never return to this establishment. After years of loyalty and patronage, I expected accountability for the damage to my clothing, respectful treatment, and the courtesy of a response from ownership. Instead, I was left disappointed by both the customer service experience and the lack of communication from the owner. For me, this is about more than a damaged dress. It is about how a business treats a longtime customer when something goes wrong, the language used during a customer service interaction, and whether management is willing to take responsibility and address legitimate concerns. Unfortunately, this experience has permanently broken my trust in this business. I will not be returning. I hope management takes these concerns seriously and recognizes the importance of treating every customer with professionalism, respect, and accountability.

I bought a pair of dress pants used with a hole in them. I couldn't believe how well they were…read morerepaired. You can't even tell there was ever a hole. I'm very impressed with the quality of their mending and will definitely be back. They also are really nice and don't oversell or anything. Very impressed and I see why they have such great reviews.

Great service, excellent quality, super friendly and kind staff. I travel from NB to Annapolis for…read morethis service.