The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

Edit: I am updating my negative review in the positive direction…read more TLDR: I was happy with the owner and should I need moving help, would happily give Two Brothers a call. After seeing my review I received a call from the owner (Christoper) and we had a cordial conversation. He went over my concerns and addressed them to my satisfaction. I will go over each concern in order. The original review is further below. 1) Yelp apparently does not give businesses the opportunity to put anything on the page to properly set expectations. While the page on Yelp says users will get a quote based on the questions it asks, it apparently doesn't gather sufficient information to allow the movers to do so. Therefore the setting an incorrect expectation of getting a quote after supplying the requested info is a problem on the Yelp side and not something Two Brothers can impact in any way. 2) Apparently Yelp forwards the information entered to multiple parties to give them an opportunity to compete without informing users they are doing so. In my case, the anonymous text I received seems to be from a competitor rather than from Two Brothers. 3) The part of not giving me a call back in an hour (called the next day instead) as promised was an error on their part and Christopher took responsibility for it. He said there was no way to know if they will be free in that amount of time because they won't hang up on someone or otherwise interrupt assisting another client to give someone a call back. The employee should have said he would attempt to call back in an hour but would call back no later than next day. In short, I found Christopher responsive, professional, quite cordial, and pleasant to speak with. As stated above, I would happily give them a call should I need moving services again in CT. ------------------------------------- Initial review follows: ------------------------------------- Based on my experience attempting to get a quote, I don't think I will be using this company. I filled out the Yelp form to get a quote. Instead of a quote, I received a text back about 10 minutes later from a person who didn't identify themselves or their company. It said to expect a call tomorrow to go over how they can help me. The unidentified person said I should contact them if I didn't hear back. The next morning I did get a call but it was at a time when I had a prior appointment and couldn't talk. I asked if they could call back a little later and the person agreed to call me back in an hour. I never received the call back. Essentially they fell short multiple times in setting expectations and keeping commitments (yelp quote not provided when the info was provided on their form, not identifying themselves when contacting me, not verifying a convenient time to call, not giving the promised call back. All of this may be considered minor but it is a pattern. I can only imagine what I would have to go through if a major problem came up and I had a similar experience in trying to get assistance. I'll be exploring other options to see if anyone else can display a higher level of reliability and professionalism on the first contact.

last min packing move accommodated very friendly and courteous staff fast efficient and good priceread more

Would not recommend - it's a good value (cheapest movers we found), but you get what you pay for…read more Very poor customer service. I spoke to Kareem on multiple occasions prior to the move. He kept asking me to change our pickup day and time. Each time I told him I couldn't change my plans. He could have simply told me it didn't work for them, but each time he'd say OK and I would confirm the day, time, and location of pickup at the end of the conversation. Then the next day he'd ask me to change it up again. When the day finally arrived, he texted me at 6:45 am and told me they were going to be almost 3 hours earlier than the scheduled time. Again, at no point did he disclose there was a pickup window. He had confirmed our appointment on multiple occasions. It almost ruined the whole process because we were picking up our item from friends, so I couldn't just randomly change the plan with no notice. Kareem was rude to me on the phone when I called him about this and said "things change". Then he billed me an invoice for our balance due before the job was done and texted me about payment. It left a bad taste in my mouth.

Moved me out of state so they picked up one day and delivered the next day. Booking was very easy -…read morecould do it all online and via email though when I did call I was able to speak to a human. They were on time. The price was very reasonable ESPECIALLY compared to the non local Companies that my job recommended that would have taken days to deliver my stuff. The guys worked hard and none of my stuff was broken or lost. They strapped my pictures and fragile Boxes in the truck and shrink wrapped my furniture.

I was excited about using this company but it was a very incomplete move. It seemed like they had a…read moreschedule to keep because they loaded things up quickly but they sealed up their truck as I noticed things not taken. It ended up that quite a few things were left that I had to end up moving myself the rest of that weekend. Very disappointed in this experience.

What a great moving company. They arrived on time and never stopped working. They were friendly,…read morehelpful and efficient. They were also very inexpensive. Total cost of my move was under $800. My hats off to Carlos, Nicklaus and the third person on the truck( I sorry I don't remember his name). I also can't believe how much stuff they were able to pack in that truck.

We hired 2 Bros to load a storage trailer getting hauled to California…read more The good: - easy to communicate with over Yelp - brought straps (that we could buy off them) to secure the contents in the trailer - saved us $$ by packing the trailer tightly (2 feet less space than expected) The not great: - they wrapped only one piece of our couch in saran wrap, which protected the piece, but our other couch sections and bed were dirty from the inside of the trailer - CA side, many of our boxes marked as "fragile" were slightly caved in because there were many levels of boxes loaded on top of them. I'm thankful that nothing is broken, but it was tense seeing so many boxes with bent sides on the other end of the move

Less than a week before my cross-country move, I switched to U-Pack (see my scathing review of PODS…read more- don't use them!). Ultimately our experience with U-Pack was ok, with some great features and others that were not as good. I ended up going with the set-up where you fill a portion of a storage trailer. (There were no cubes available by the time I called them.) When I first made the call, I received great customer service during this very stressful moment. Sure, they want my business, but the agent did a great job being thorough and addressing my concerns. Also, the automated texts throughout the experience were helpful. I appreciate the flexible pricing - based on the amount of trailer you fill - and they could deliver a full week earlier than PODs. Amazing! At the same time, other parts of the experience were not great: - I wish there had been information upfront about the size of locks that were needed to secure the door and the panel inside. I ended up having to buy 4 separate locks as I was attempting to get the size correct. - When we received our items on the CA side, two of our boxes had water damage. One box was so wet, that it was falling apart. The second box, which had less water damage, was an electrical device. Luckily, the electrical device was not damaged, and the seriously wet box only had exercise weights inside. The liquid smelled like water, so I wonder if it was something else that was loaded behind our stuff that made these pieces wet. It could have been a lot worse, but it was certainly upsetting. - The driver who ultimately took the trailer away after the trailer was empty damaged a tree. The city took care of removing the branch, but the incident should have been reported.

I really can't say enough good things about my experience. It was incredibly simple. Everyone I…read moredealt with at both the origin and destination -- phone agents and drivers -- were ridiculously polite, cheerful, and helpful. Would absolutely use them again!

Be prepared to be charged a lot more than planned, or look elsewhere. First, my movers were great…read more Friendly, efficient, and helpful. My estimate was extended even after seeing how few items I was moving, but I was told that once an actual end time was established, I could call for a refund of unused time. 9 days and 5 calls later, they refunded most of what I was owed. The movers gave me an official end time, and their office charged me for more. I am sick of fighting and calling, they can keep the additional money I was owed and I just learned a lesson to not use or recommend them to anyone.

After a pleasant initial intake call, I decided not to use thaea movers. It was a price change…read moreafter I left a credit card deposit. All seemed fine when Chris said he understood. Today I get an email confirming my move and the $100 deposit. I was very clear about not moving forward so don't understand why this occurred. When I called back Santos said he would refund the deposit and cancel the booking. But I wouldnt truat this company now.

Our move was a disastrous experience. The movers dropped our piano. 90% of our furniture was either…read moreruined or permanently damaged. Boxes were crushed, glass panes broken, such a stressful interaction. Our belongings remain a loss.

I had used Up and Down movers before and was extremely satisfied with the work, however, apparently…read moreUp and Down has merged and they are HORRIBLE. I booked 2 men and a truck for a 4 room condo with a basement. The day before they called and TOLD me I needed 3 men which raised the hourly rate from $125 to $160. They arrived an hour late. No professionalism at all. They plugged their phones in while packing truck and listened to "music". They couldn't get my sofa out of condo without removing an overhead light and the legs. And the pic shows how it was left in new house. NOTHING WAS PLACED WHERE MARKED. My new place is like a tossed salad. We have days of work ahead of us now. AND THEY TOOK 6 HOURS!! Terrible!! Will not use again!!!

They showed up on time, were quick, respectful and friendly. They emptied two 16 ft pods for us in…read moretwo and a half hours (we did still have to pay for four hours). We did have to reschedule by one day and they easily accommodated. I will say they left multiple boxes clearly labeled for the bedrooms on the first floor, making me at 39 weeks pregnant carry them up myself.

These were amongst the best movers in my experience and I have a lot of it! we had a pretty…read morechallenging move coming from Texas to CT with 2 full trucks of household goods. They arrived on time and ready for the challenge! They were well organized, respectful of both my family and my property, and got everything where we needed it to be. Can't ask for more than that! I would recommend them to family and friends.

Above and beyond, took tone to set things up in my new place. Communicated every step of the…read moreprocess.

I was able to communicate with the movers thru the yelp app. They were very responsive and helpful…read more I appreciate the service I got. It was last minute and they got everything done in less than a hour to empty this room. They quoted me a price and still took some extra things at no extra charge. If I had to get more junk removed I would not hesitate to call them again.

Very responsive, fair prices, got the job done quickly. They moved my furniture locally and it…read moresaved me so much time and energy. Would definitely hire again!

Moving out of state for work and the Zip to Zip team made sure the entire process was seamless and…read morestress-free. The scheduling and quoting process was easy and I was surprised at how reasonable the cost was. Once moving day arrived, the guys were very friendly, worked fast, and took care to protect every item that was going in the truck. At the new apartment, the unloading process was equally as efficient. I would recommend the Zip to Zip team to anyone that is planning a move.