Someone says this should be a detail shop, and I agree. No input during sale, vehicles have multiple issues, overpriced, offered 2 used tires for bald tires. Had to call and email multiple times for any response, and kept in hold for 40 minutes before picking up phone to hang up. Even if you want a car from here, pass. read more

DO NOT BELIEVE WHAT THEY SAY TO YOU BEFORE YOU PAY FOR THE CAR. Verify and ask them to show you everything including the number of keys they have for the car. They stuck me with a spare key to the Rolls Royce I bought from them and it cost me $1,700 to buy it. They knew about it but hid it from me until after I took possession of the car. They said they will fix the noise when opening and closing the trunk. They sent me to their repair shop telling me it will be fixed. After their shop checked it out, they said I should pay about $3,500. They are full of empty promises. I'm still very upset that I fell for their promises, which cost me extra $5K plus. IF YOU MUST BUY FROM THEM, make sure you check every part of the car and make them deliver before you take possession. Better yet, go elsewhere that are more transparent and do what they say!!!! read more

Purchased a Vehicle 4/24/2026, quick process worked with me on finance. Vehicle Acura 2022 MDX Type S is in excellent condition. the team was helpful and knowledgeable of the car. great service for me. read more

Hi, Bought a car recently and everything went very smooth. Hadn't had any problems or issues with the car and its riding great. read more

I have to one star it. Forget the sorry state of your restroom, I have never been in a place that sells Lamborghinis and doesnt have paper towels or a working hand dryer. The real problem is the extra $2700 in fees, at least $1995 which should have been provided to the online resellers you are using to advertise. Took my cash and went and bought another truck. read more

I had a good experience and love my S550. Worked with Zaniya she was very helpful and had a fun attitude. Would recommend.

I have to give one star otherwise I won't be able to hit "post review." This place is garbage. The cars look good but the loans are all predatory. The vehicles are good looking shells the mechanical work is a joke. They are auto thieves to the highest degree. DONT EVER GO. If you need a car get a bus pass until you find a better car dealer. read more

A great dealer with very good quality vehicles, sporty SUVs. Whatever you're looking for, they have it. I recommend it 100 percent with qualified personnel. Don't wait any longer. Go and ask for my friend Omar, who has a totally professional staff. read more

UPDATE: HA this review was made two weeks ago and it's been less than a month and my suspension unit needs to be repaired. I've been calling and it's been disgusting. The lady that answers the phone for service parks the call and doesn't transfer you anywhere. I've called and Julio picks up and thinks he scaring somebody off but little do he know the jokes on him CLOCK IT. THESE PEOPLE REFUSED TO DO ANYTHING ABOUT THAT ISSUE AND MY CAR WASN'T EVEN A AS IS VEHICLE. The warranty company said my coverage was canceled by me and that was a damn lie because 6k in damages and I canceled it for no reason??? Yeah ok. I've asked to speak to a manager numerous times but I guess it's like waiting on Biden to come and help me because the message never gets across but I'm sure this will. I would see if I had the car for a while and I did this but in reality the car was basically sold as is and not checked at all because when BMW did that inspection the suspension failed. read more

I visited the dealership intending to test drive a vehicle but had a disappointing experience with Julio. When I mentioned that I had $10,000 and was potentially looking to purchase with cash, he immediately told me I was looking at the wrong car--without first asking whether I intended to finance the remaining balance. Additionally, he criticized me for looking at vehicles outside of what he assumed was my budget, rather than offering guidance or exploring possible options. read more

Rob, and Omar have very poor customer service skills. You'll only see positive feedback on their website because it has to be authorized by eastcoast before being posted. Trust me ladies and gentlemen, if you can find the car you're looking for elsewhere... Run don't hesitate to do business elsewhere. FYI, our problems didn't start until after the paperwork was signed. Yours truly, Black porsche. P.S. on their website it say another satisfied customer. Well they posted a pic of my car with that caption without asking. read more

This review is for you. Yes, you. You're scrolling through the reviews right now, deciding whether or not you should buy the car you have your eyes set on. I was in that same spot about 9 months ago. The only difference is that I wasn't fortunate enough to read a review that would have stopped me from making one of the biggest mistakes of my life. So, let me give you some advice that will save you thousands of dollars and tell you to please go somewhere else. Now, I'm going to write a long review, so if you don't want to read it all, that's okay. All I ask from you is to listen to the entire video that I'm attaching to this review. This is how they treat their customers after being caught in a lie. I'm telling you now that the "nice car" you see will more than likely have issues that will empty your pockets. Also I would like to add that since Google only limits me to 30 seconds, I had to trim the video but you can find more of the video on Youtube titled "East Coast Auto Group - Linden, NJ (Yelling and threatening me) Now, let's begin the full review. This story starts on a rainy fall day back in October of 2023. I saw a Corvette I really liked and wanted to just do some window shopping at first. That's when I went to East Coast Auto Group and was approached by Julio. Julio will seem like this nice, God-loving, friendly salesman at first, but after he makes the sale, he turns into Judas. I mean, seriously, this guy definitely knows that the cars are in all types of messed-up conditions but won't tell you because he wants to make a sale. At the end of the day, it's his life and his morals, but I'm just warning you not to trust this guy. Anyway, before I purchased this car, I wanted to make sure that it was all good, so I requested to have a pre-purchase inspection done at a Chevy dealer, which they obliged. I'll give them that. The only problem is, Open Road Chevy does terrible pre-purchase inspections (Don't worry MJ, I know you love mentioning them so I'll write a bad review for them as well, just for you). My advice to you is when you're buying a car, take it to a mechanic that you know is good and will check actual things (not just things like if brake pads need replacing and if you have enough windshield wiper fluid). So, after Judas breathed a sigh of relief when he found out Open Road Chevy was just as incompetent as them, he told me to go back to sign the paperwork. Before I finished signing, I was told that if anything occurred with the vehicle within 30 days or 1,000 miles, I should bring it back to the dealership. Within the week, I was back at the dealership because it was making all kinds of noises: in the front, in the back, literally everywhere. Since I work long hours throughout the week, my sister was the one bringing the car in for service and speaking with Mabel (the woman who is yelling at me in the video). Mabel and the service department either said that there was nothing wrong with the car (for example, they said a Corvette is supposed to whine like that for the serpentine belt) or they just straight up said they would not cover it. The only thing they took accountability for is the rear control arm, because Mabel stated that they had replaced the front ones when they first received the car, but the rear ones were on backorder so they couldn't fix that. So now I ask myself, why was this not mentioned before I bought the car? Clearly, East Coast Auto Group knew that at least something was wrong with the car, but they never seemed to mention it. Anyway, Mabel wrote on paper that once the part comes in, she'll give me a call and they'll replace it at no charge. I would call throughout the months to check if it's in, and I would always get the same answer: "Still on backorder, GM is on strike," even after the strike had ended. So in June of 2024, I decided to start an email chain with them because I knew that the part was available. I just wanted to catch them in their lie and have written proof of it. So I wrote to Mabel asking if it was available, and she lied to me, saying that it was still on backorder. I contacted 3 different Chevys around my area, and they all said they would have availability to get the part. After I exposed them for their lie, the email chain went silent. I received a call about a week later after the last email was sent. I was driving back home, listening to some Black Keys, enjoying life, when I get a call from Mabel, literally yelling at me saying, "We got your part, we got your part, when are you coming to put it on?" So I ask, "Oh really? So what happened to the 'national backorder'?" Mabel responds, "Don't worry about it, I just spent $600 on your part, are you going to come get it?" So I respond, "Did you get the part from Richard Lucas Chevy, or is it an aftermarket part? Because I don't want an aftermarket part." Mabel then proceeds to respond by yelling, "Listen!!! Don't worry about it, just come get your part or book an appointment to put it on." read more

worst place ever to purchase a car bought a car what I thought was a good car less than 3 mos later back at service dept with oil leak front and back of engine clearly sold like that and they said I had coverage now wanna charge me $2000 to fix it what does coverage cover parts like brakes but not brake pads or rotors dumbest shit I ever heard. complete rip off leave you on hold for hours and don't return calls gotta pop up at the location to get more lies. I wish I could rate 0 .... horrible experience and their customer service skills don't exist read more

Zero customer service, very unfriendly staff. they trying to act like they're busy, but really they're just on their phones. instead of it better clean up your dealership. There are expensive cars there, but the showroom is very dirty, the ceiling is dirty, the glass and doors are greasy. I highly recommend visiting this place if you want to spoil your mood and waste your time! read more

East Coast Auto Group - Car Dealers Near Me - Linden, New Jersey

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Purchased a car and not even five minutes later my check engine light popped on and the tire was flat... seriously five minutes... brought it back and the guy said it was because the gas cap was not screwed on... then had us bring it to their shop and wait to see if they can fix it... I do not recommend if you want a reliable car! read more

East Coast Auto Group - Proof... because VSC does not mean gas cap! - Car Dealers Near Me - Linden, New Jersey

worse dealership ever they don't check their vehicles they really sell as is..they are liars said they fixed my car and actually didn't also put miles on my car 70mi to be correct and scratch saying they had to test drive foh..from nj to ny ain't 70miles where the hell u go..they beat me out of $27k.. also never paid for my warranty watch these guys they are scum...if u like these guys obviously u have bad credit and can't buy anywhere else lol.. I won't stop till they are closed down.. they treat u with high end vehicles long behold they are trash period read more

Buyer Beware! I do not like to leave bad reviews for car dealers as I work in the industry myself. However, now I am beyond aggravated with this dealership, East Coast Auto Group in Linden, NJ! I bought my 2002 Toyota MR-2 Spyder in April. We are now in middle of August! I still have not received my plates and registration and title. They had no problems taking my cash. I was ok for 90 days with the pandemic going on. But here is where I get angry! I bought another car from another dealer (Ray Catena) 2 weeks ago and today my registration is in and ready to go. So now I know that the pandemic is no longer an excuse for the problem. East Coast Auto Group has been negligent. This issue better get resolved within 5 business days or my next call is to the attorney general! We all know that will not look pretty. This was the message I left for the dealer. read more

The WORST experience ever! They sold me a defective car which motor broke 3 months after. They did absolutely nothing to help us resolved the matter. The manager it's absolutely useless along with their entire team. No kindness or even a "sorry for the inconvenience ". Very dissatisfied and disappointed about this place. I DO NOT RECOMMEND THIS PLACE AT ALL! read more

Unfortunately we traveled over 3 hrs to this auto dealer to be ripped off. this falls under the shame on me category, but we really anted this car. We looked at a Range Rover, and when we took it for a test drive, a piece of trim was flapping in the wind, and a suspension fault light came on. We "trusted" that they would take care of both. The trim was installed, and I am not sure what the did about the suspension fault though, because it kept coming on. On top of that, the "price" on line was not honored by the dealer, they charged us for their advertising. Then there have been mechanical issues with the vehicle. Ugh. Steer clear, don' do it. Oh, did I mention that they never called us back when we were trying to get a status on picking up the vehicle? read more

I asked about the availability of a certain car over the weekend and was contacted by one of their (Emad) sales associates via phone and text. I planned a time to come check it out on Tuesday morning and even texted to confirm again that the car was available. I show up and turns out the salesman is a liar. Car was already sold the week before and he didn't even work at that location. Never heard an apology from him even when I confronted him. Complete waste of my time. Avoid this dealership. read more

Please stay away guys! East Coast Auto Group only sells cars ranging from 80k to 100k + miles on average. The car that I was interested in had 88k miles. We agreed on 16k, but after a substantial down payment request and interest over the course of the loan, I would have paid close to 40k upon completion of the loan term. The car is barley worth that price new and over twice the amount we originally agreed on. I was flabbergasted that they really tried to convince me that is was a good idea to pay 40k for a vehicle that was nearing 100k miles. It should be a crime that these types of dealerships exist. They prey on ignorance, people that don't have the best credit, and mostly minorities desperate to get in a vehicle. I wish I could give this place zero stars, they deserve less. Be smarter people and do what I did, walk away! read more

Absolutely horrendous place of business... they will literally just take your money and stop conacting you. If you actually choose to entertain this option, save the listing on whatever site your using... they make up new numbers and details on the spot to cost you more. They will push you to make deposits that have no illustration of being non-refundable so you'll never get the money back. Horrible people that shouldn't have a license to operate. read more

About 14 months ago, I bought a 2011 Infiniti G37 from East Coast Auto Group in Linden, NJ. Have driven just over 8,000 miles and now need new brake pads and rotors. Their attitude stunk during the sale. Their alleged "used car inspection process" was just that. They inspected it and did nothing. Stay away... read more

I wish it was possible to give - stars. My advice is don't get involved with this dealership. Not worth the aggravation there are other businesses that sell luxury vehicles. Your purchase of a dream car will be a nightmare. All is wonderful at first. Do your research FIND SOMEWHERE ELSE!! I have been reading the reviews some similarities and the exact same experience repeatedly how are they still in business. A bogus warranty no clarity of what is covered and what company is covering it, no customer service or lack communication, lies, no credibility of management, staff you dealt with going through the purchasing process all of sudden not available. Reggie is never available. As a manager it has to be a joke. Tried communicating via email and FB messenger nothing but bs, cons and lies. As a luxury car seller its all "smoke and mirrors". They play games with the consumer. Next steps are BBB, Dept of Consumer Affairs, Motor Vehicle Commission. Maybe the media would like to hear about this business. Stay tuned THANK YOU EAST COAST AUTO. What I really want to express would not be professional or classy this is not the forum for that unfortunately read more

My Recommendation is to AVOID this dealership for KBB Instant Cash Offers at all cost. Went through KBB's cash offer service they placed me in contact with East Coast Auto Group. Scheduled an appointment for them to check out my vehicle and for them to accept the cash offer or submit a counter offer. After management reviewing the vehicle they submitted their offer to KBB which was $3,000.00 below the instant offer, I instantly received their submission to KBB via email. At this point they have not yet told me what they were going to offer me and I do not think they knew that I received their submission to KBB. Around 20 minutes later they told me their offer which was 5k less then the instant cash value in which they came to this amount due to minor scratches on the vehicle paint. The manager then told me that my vehicle was involved in 2 accidents which is how they came to their offer. I requested to see the Carfax to verify the vin and the information to ensure accuracy. I was able to verify the vin but not the accidents because he kept shaking the phone around. I then requested for the manager to email me a copy of the report. He sent an email but there was nothing in it. He mentioned that he has been selling cars for a long time and urgently told me that my vehicle is depreciating in value. I acknowledged and mentioned that the vehicle was in one accident prior to myself purchasing it, which shows on the vehicle CARFAX. I have copies of the CARFAX reports which shows a minor accident that was fixed 3 months later. I purchased a newer updated record on the vehicle which confirms the vehicle was only involved in 1 minor accident on the front drivers side fender/bumper. The manager intentionally attempted to mislead me in order to negotiate an extremely low offer. I normally give businesses the benefit of the doubt but this dealership was egregiously dishonest. I really hope any consumer that goes through East Coast Auto educates and researches any and all information pertaining to the sale/trade-in or purchase of a vehicle from this company. As an end note, I will no longer use KBB's instant cash offer service nor recommend it to anyone. read more

Shopping for a used car is never fun, right ? WRONG !! East Coast made it such an enjoyable experience on many levels. I was looking to buy my 16 year old son his first car. Lets start with the car. We purchased a 2013 BMW 328i, CLEANEST car we had seen since shopping around. Black rims, carbon fiber, only 60,000 miles. Omar was our Salesman. Omar was genuine and kind and gave my son a test drive that I thought was never going to end. After the test drive Omar told me that he made the drive longer than most because my son is young and he really wanted him to get a feel for the car and be comfortable. WOW. Omar treated my son like he was the customer, even though I was paying..lol. I saw the car on an outside site and the price was lower, Dean, the owner of East Coast honored that price without hassle. Dean, what can I say but what a gentleman ! He knows his stuff inside and out, so knowledgeable and honest. Angelo the manager was funny and engaged us in conversation. While paperwork was being done we hung out by the managers desk talking wirh Dean, Omar and Angelo. By the time we left with our beautiful car we really were made to feel like family. The establishment was clean, I received my title quickly, within one week, and before they released the car to us they cleaned it like a new baby and even made us a second key. My son and myself are so happy with his BMW with all the bells and whistles and with the treatment, respect and love thst we were shown by everyone who worked at East Coast. We have all had bad experiences shopping and buying a used car. THIS is not one of them and my experience is what has led me to write this review. To often you only hear of the bad and so I had to take this time and give this positive review. If you are shopping for a car and want a flawless luxury vehicle sold to you by a group of honest and professional people then East Coast is where you should start ! read more

While I absolutely LOVE my new vehicle, this dealership is SERIOUSLY lacking in customer service and after-sale follow through. I have had to now call repeatedly to find out where my plates are for over two weeks. They tried to hit me for an additional $15 Fedex charge to ship me my plates after they told me when I purchased that they would be mailed to me free of charge and also after they charged me a $500 Dealer Doc Fee, which is what is used to pay for a myriad of things such as:...shipping your customer their plates after the sale. read more

RED Flag stop do not purchase do not purchase from this company . full report will follow plus court documents. don't let them fool you , they will do anything to sell you a car, and then leave you with the troubles after. do not purchase please look for updated report. read more

Horrible service and completely unprofessional! I purchased a convertible Infiniti on May 26 I paid full sticker price flew from Atlanta to see the car paid to have it shipped to my home and I have yet to receive any paperwork to purchase a tag so I cannot even drive the vehicle. I was never even provided with a dealer tag!! I have called, emailed left voicemails still no one has called. I have made two car payments on a vehicle that I cannot even drive! Do not do business with this company! My next call will be to the Better Business Bureau! read more

East Coast Auto Group - Purchased may 26 still cannot drive!! - Car Dealers Near Me - Linden, New Jersey

Bought a 2011 G37xS from them. The car had a temporary exhaust patch that lasted 1 week before the sound became obnoxious. Took it to my mechanic for a break job. He wondered how the car even stopped. Nothing left to the brakes pads just 800 miles after the purchase from these crooks. I dealt directly with the manger. He would sell his Mother a car with no brake pedal if he could make a profit. The price for my car on Car Gurus was $900 lower and he would not budge. Advice; AVOID AT ALL COSTS. read more

Purchased a vehicle for my son's 17th birthday over a month ago and STILL have not received my plates n registration from East Coast. Talk about getting the run around they have no clue or answers for me. Thanks for being patient with us 35 times n counting so far. To be continued . read more

Don't even waste your time with purchasing a car there . East Coast sold me a BMW twice the amount of money its worth, I also bought a $2000 warranty they knew that the car was known for getting water damage on that model and they sold me a car without making the proper repairs prior not even two years later. I have major computer damage in my car and they sold me a $2000 warranty and I can't even get any work done on my car. My warranty expires this month. I will not buy a car from there again and i advise you all not to. Do your research first, get your carfax before hand. read more

PLEASE AVOID THIS PLACE! THEY WILL TAKE YOUR MONEY! My husband purchased a car from this dealership and As soon as we drove off the lot all the lights came on. They told us to bring the car back. Fast forward 4 months later. They never fixed the car. Told us we don't have a warranty when we clearly do. My husband is making payments on a car we can't use, they won't pick up our phone calls at all. They have a million bad reviews online I have no idea how they are still on business. Steer clear they will leave you stuck with a car that you won't be able to drive. read more

this the worst experience ever, East Coast Auto Group is a scam; they lie about their pre-shipment inspections, when they find errors they do not resolve, they mis-represent the odometer certificate, and then they never follow up - I am pursuing legal actions with the state of NJ under the Lemon law, Consumer Protection, NSW Civil & Administrative Tribunal, also have informed the finance institution who has recommended that a Flat Cancelation Letter which would require the dealer to refund... this is criminal...!!! read more

East Coast Auto Group - the dealer was aware that the screen was covered which concealed a warning which could amount to serious damage and jeopardize my safety - Car Dealers Near Me - Linden, New Jersey

If Yelp allowed, this place would get no stars!! You get one because of the manager Reggie. He has good customer service skills. As for the owner....he doesn't deserve to own anything. The fact that a second location has opened up annoys me. I promise to tell anyone I see not to buy a car from here. Already warned two women on the lot! Stay away if you can. read more

My issue with this company is their level of service which is totally lacking and possibly non-existent. While I waited for my permanent plates to arrive by mail, I was informed they would arrive within 30 days. After 5 weeks I still had not received them however, I was then informed by ECA I could pick up the plates at their Linden location, which I did. Mind you, I'm from out of state. For the most part of the first 3 weeks, no one returns your call and worse, they don't even answer your email. I recall receiving an email from Emad ( rep from ECAG) about purchasing a vehicle. Soon as mentioned to him my dilemma, he never either contacted me by phone or responded to my email. I emailed him twice. To make matters worse, the vehicle was missing the fuel hatch door which sits on the quarter panel. I was told, "oh, that's no problem, we can order you a new one," which of course, never arrived because ECAG never ordered it. With this level of service I am going to assume ECAG does not depend on repeat sales or on customers to disseminate positive information about them. If they did, I doubt they would stoop to this level of customer satisfaction. The few times I had the privilege of someone answering the phone, I was put on hold an excess of 10 - 12 minutes without anyone ever returning to at least provide some type of feedback about what's going on, almost daring you to terminate the call, which I did. Totally unsat level of service. read more

Recently purchased a vehicle with East Coast Auto for the very first time in my life. Cannot believe that the process was so easy. Thank you to everyone for making everything so clear! Will most certainty tell my family and friends to come to East Coast Auto Group and purchase the car of their dreams! Thank you! read more

If you want to purchase a car and wait three months to drive it... this is your place! Thanks to Reggie, the manager and Dean, the owner, for introducing me to the claims department of Motor Vehicle Commission and the Department of Consumer Affairs. I recently purchased a car in full and a week later received a call from Reggie telling me that the money he brought to the bank didn't match what I paid. I was then told that I wouldn't be able to get my plates or registration until this "imaginary balance" was paid off. Three months later, I was able to retrieve them with the help of an investigator at the motor vehicle commission. DO NOT go here! They caused me a lot of trouble so if could give them 0 stars I would. Lies after lies after lies. God only knows how many other people they have done this to. read more

1/13/2019 Well first of all don't believe the reviews on there web site. I gave them a one star review and they can delete anything negative. My review somehow disappeared. That's why all you see is 5 star reviews. For every 5 star you see on THERE site, there are probably 5 one star reviews they remove! I bought a Jaguar XK which I bought as is. It needed a few things mechanically. According to Angelo one brake light was out, and it had a TPMS light on the dash. Ok no problem bought the car. Picked it up next day and left around 4:00 in rush hour traffic in NJ,NY, and CT to where I live. Come to find out I had no brake lights at all! After almost getting rear ended and was told by that motorist I had no brake lights. So I was able to make it home by turning the switch on the dash to engage the very bright rear fog lights every time I braked to emulate a brake light and get home alive. I did make it home in one piece and it was a very scary ride! Well I took a week to cool down and gave them a call. Well Angelo stated in the call said he told me it had NO brake lights which is total BS. Who in there right mind would drive a car off the lot like that? He could have gotten someone killed. Well I know they were trying to fix the brake lights in there service dept. because all of the rear access panels for the rear lights were opened up. Low and behold it cost me 7.00 to repair the problem and an hours labor! What does that say about there service department? Not much. There was a rotted socket and connection problem. Now they work perfectly. Finally I post a similar review on there site and it never shows up, and I get a call an hour later from Dean with the big apology and mixup. Dean asked what he could do to remedy the situation and offered to pay 57.00 towards the repair. I guess that's what a life is worth these days. I said if they refunded there 500.00 paperwork, temporary registration, and processing fees I would drop it. Well that never happened! Never heard from them again, it's been over a week! On top of it, it took them 57 days to get the title sent to me and had the nerve to charge me 15.00 to send it overnight and it took 8 days to get it because the secretary forgot...Well thanks to Yelp they cant erase this review!!! I am going to be reporting this incident to the NJ motor vehicle department next. Well Angelo would you drive a car knowing it had no brake lights in Jersey City and Manhattan in rush hour traffic? No, and neither would I...Stay away from East Coast Autogroup read more

Brought a car from them and on the 31st day Of owning the car the water pump went then 3 months later the o2 sensors go and they are $250 each I had to replace 2 of the 6 now my transmission fails do not buy from this dealership I repeat do not buy from them the cars my look good outside but under the the hood they are no good, Wish I could give zero stars read more