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    Metro Auto Exchange

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    Route 22 Honda

    Route 22 Honda

    (323 reviews)

    We initially visited Metro Honda to check out a Certified Pre-Owned (CPO) CR-V, but were…read moreimmediately put off by a senior sales manager who was essentially selling snake oil. He claimed the car could be made "certifiable" for $5,000. It wasn't my first time buying a car, so I walked out right away. We stopped by Route 22 Honda without an appointment and were greeted by Juan David. We asked if they had any 2023 CPO CR-V EX-Ls available. He let us know they only had one on the lot and offered to show it to us. Unfortunately, we didn't like the color combination. He then checked their database and other lots for inventory that matched our preferences. Juan brought over a senior sales manager, Gio, who confirmed they didn't have the year and spec we were looking for anywhere in their system. He suggested considering a new CR-V instead. While we weren't planning to buy new, we appreciated the suggestion and were open to the conversation. What stood out was that neither Gio nor Juan pressured us or tried to push a sale. They were transparent about the out-the-door pricing and gave us a clear breakdown of the costs; no games or endless "let me check with my manager" delays. In the end, we purchased a brand-new 2026 CR-V from them. The price was fair, but more importantly, we were well taken care of. One thing I didn't like, though it's more about the dealership than Juan or Gio, is that they charge a fee for using a credit card. Covering credit card processing fees is part of running a business, and they shouldn't be passing that cost on to customers

    Primera vez comprado carro y q mejor q SANTIAGO aclaro todas mis dudas e hizo q toda mi transacción…read morefuera toda una buena experiencia sin duda les recomiendo q llamen y pregunten por SANTIAGO no se van a desepc

    Route 22 Toyota - The odometer when I picked up the car.

    Route 22 Toyota

    (136 reviews)

    So I need to edit my review a bit. Originally, I had given this dealership a one star review. I was…read morecontacted by the ASM to see what could be done about my experience and I mentioned the vehicle was making some noise and couldn't figure out why and that I noticed a scratch on the passenger side door and paint chip at the hood at the dealership before I drove it off the lot. So he to have them look at it. When I brought it in, the service was so much different. The service manager Giuseppe was great. He explained what was going on (loose license plate, but they couldn't find the vibration, and paint has to be fixed another day.) The ASM also mentioned that they have policies in place for the salespeople to double check the odometer readings to make sure they are accurate. So they do take feedback. Overall, taking the average of the two experiences. I'd give it 3 star. Here's the original... Let's start at the beginning. When I walked into the dealership to buy a car, I couldn't tell you who the person who sold my car to me was. I didn't get a card, and when asked later when I went to pick up the car that I wanted, they asked me how the salesperson was. I had no idea there was nothing to identify them to me. Additionally, the Carfax on the car indicated that there were 45,000 miles on the car that I wanted. I asked them via email to confirm that they did. So I was a bit surprised when there were 47,000 miles on the car when I went to test drive it, and no one knew. Chalking that up to a clerical error, I agreed to consider purchasing the car the same day of the test drive. That's when the salesperson told me that the price was $1000 higher than the advertised price because, according to the fine print, "I didn't buy a car within the last six months from that dealership." I was going to consider other cars at other places until he lowered the price. It's just something to watch out for. When the paperwork was being filled out by the finance people, the original odometer printout said 45,000 miles and change. If I hadn't caught that and had them re-print the paperwork, it would have looked like somebody took over a 1000-mile trip on the car after I signed the paperwork as I took delivery of the car on March 7. Again something to look out for. I wish I could say that it was just my experience, but since they didn't call to ask what time I was thinking to pick up the car like it had been done at other dealerships. It wasn't ready and needed to be detailed, so I waited for two hours. During that time, a woman called, and the desk answered it on speaker. Because I could hear the conversation, I heard that the caller was upset that she got a bill for a car that two weeks ago she had agreed to trade into the dealership with the dealership paying off the loan. She was very upset that she got a bill and didn't know what to do. While the call shouldnt have been ansewred on speaker it does seem to indicate that my experience may not be unique with the dealership. If you buy a car here make sure that everything is explained to you. When I finally got the car released to me, I noticed that there were a couple of scratches on it that I didn't notice during the test drive because they were on the passanger side and on the hood. When I asked about the scratches, the salesperson said, "Well, you had looked at them, and I had said no, I didn't because of where the car was parked." He said that they were old. The car is a certified preowned vehicle. It's surprising that a dealership would let old scratches, especially minor ones, remain on a vehicle because it's an easy fix, and that's never happened at the other two dealerships. Route 22 Toyota said they would fix it, but I'm not hopeful about that. And happy to post an update if they do. But at every turn, it seemed like I was being misled. At the other two dealerships, they gave me the car with a full tank of gas, which I didn't get here, but maybe the policy changed. Like I said, I bought the car because it's a CPO with the features that I wanted, but given how many details were missed, I wouldn't be surprised if everything went wrong as soon as the CPO warranty ran out.

    I usually don't write reviews here. But this place is so shady there is not a single person to…read moretrust. I will try to reach to Toyota Corporate about my issue. In a nutshell: I came to this Toyota after speaking to someone who said a copy of the Keys would be given via the parts department. I provided a VIN #, no appt needed. When I show up, Parts dept redirects me to Service. Some "Man" there tells me to go to Parts Dept for a spare copy even after I told him Parts Dept told me that the keys need to be scheduled with Service. After I told him this - he shoo'ed me away and told me to ask someone else. Wow. So I asked someone else, who told me that parts needs to order this. So i go back to parts and parts sends me to service, all while trying to convince me what the "key" is. This kind of thinking by a service advisor is bad and will create a false sense of trust in trying to get more money out of you. Beware of these dealerships that behave this way - they are typically out for your money. Ive been driving both commercial and personal.

    Metro Auto Exchange - car_dealers - Updated May 2026

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