It was difficult to find the shuttle pickup, but Robert, the driver, not only informed us to have returned our car at least thirty to an hour early to ensure we wouldn't be late for our flight, he also gave us helpful directions when finding the shuttle! Overall it was a Good Enough service for the vehicle!!! read more

Had to wait at least 30 minutes for the airport pickup shuttle, driver shows up in a hat covered in pot leaves (not exactly professional). Luckily we were first off the shuttle and into the check-in counter, otherwise we would have been there for at least an hour waiting. Place was small and just seemed shady, but we got our car and drove off. The real mess came when returning the car. Dropped the keys off and went to the shuttle bus. Sat there in the heat with about 6 others including a couple with a new born baby. Sat there longer... Finally someone went into check on the situation and were told there was no driver as they hadn't showed up for work. Not sure how long they intended to leave us out there before communicating this themselves, but we all had to scramble to get Uber rides to the airport on our own. Rent from a company at the airport, not worth any potential discount if you can't reliably get to and from the airport. read more

Partially Priceline fault due to booking package deal with to close time windows causing us to be late to location and not getting our rental. Had to be in Houston at 6am so had to spend $200 on uber due to other rental car places being booked. We called Easirent when shuttle refused to take us to location due to timing. Easirent rep told us to get uber there to retrieve rental so we did. By time we got to Easirent was 10:02 and rep from Easirent was seen going out vs j door and telling us to get back in uber. I get it... it was after 10pm(closing time) but rep told us to get a uber there to get car. Again mainly Priceline fault but rep at location could have been more understanding. Instead costing us upward to $250 due to miscommunication and shuttle refusing to take us. read more

The entire situation with this company was the worst. Found on Priceline and boy they should be distancing themselves! First you have to take a shuttle that is near impossible to find without help. The security guy called Easirent for shuttle and they said it was there, it was not and there would be no more shuttles that day and we needed to Uber to the place. We did that and when we got there, they did not have any cars left! They were about to close so I assume they sold ours to someone else. We then had to go back to the airport and get a new rental car. read more

I had to book a car rental last minute and they were the only ones available who had vehicles so I decided to take a chance. I am local to Austin so when I received an email stating to go to the airport and ubered I was upset to find out that they were not located at the airport and had to wait for a shuttle. Had i known the actual location i would have ubered there instead and would have saved myself an additional 45 min wait. When I arrived things only got worse. The actual rental process was fine but I was confused when the attendee informed me that because I am picking up and dropping off in Austin its considered a local rental and would be limited to 500 miles. I informed him that I was renting the vehicle to go to Dallas for a family emergency and if there was any way to upgrade to unlimited miles he said it would be an additional $75 which was fine. Once it was all processed I was then double confused because the additional $75 had to be paid in cash. Now I have rented from several other companies and I have never heard of this. I asked if they had an ATM to which he replied "No". I asked how I was supposed to get cash out if I did not have a vehicle to withdraw from. He informed me that I could take the vehicle and comeback. I asked if I could simply pay the $75 when I returned the vehicle to which he replied, "No". Now at this point my alarm bells were going off but I obliged when he told me it would all be on the receipt that would be emailed to me. So i came back and gave him the cash and when I got home to check the $75 was not on the receipt. Immediately called their corporate office I was told they do not take cash. 4 months later they claim it is still under investigation and still have yet to receive my money back. read more

Worst car rental experience ever!!!!!! Pre-Paid for a rental, got to the center and was told that they did not have the car. They would rent me another car for an extra $15 a day! They could not cancel the reservation for the center. I had to call the 800 number to cancel. It would take 7-15 business days to get my money back. If I could give a zero, I would!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Jonel came and picked me up and was very nice and friendly. Andrew was very accommodating as well. He helped me out and up graded me. Would recommend read more

Cheap car rentals until you need help, then it becomes not worth it. They will hang up on you, call them 954-928-5000 and ask for a Supervisor and if you get a Supervisor ask for their name. They are great until you need help- expect to lose your money. One of the worst car experiences I have ever had. read more

DO NOT rent from this company- our experience was a complete fiasco! first of all in Austin Tx it is not at the airport as advertised. We had to walk quite a ways in the Texas heat to find the little shuttle stand at the parking garage. When we got to the office ( 10 miles away) they did not even have car available for us or the other 3 families who had been waiting for over 2 hours. The guy behind the desk definitely had the ( i dont care attitude). We asked for a ride back to the airport and was given the cold shoulder. We called a LYFT driver to take us back to the airport along with the other customers waiting and immediately called Enterprise Rental., who were the essence of customer service ! Never again Easirent! this place is a sham! read more

everything ; These guys don't know what is customer service ; when we booked car and get there for pick up they said sorry we are out of the car what we booked ; and they surcharge the money. and they are doing this to every one coming there. their shuttle back to airport driver has no curtesy to inform that i ll be back in few ; he just left us in the car went into office . just avoid this car rental to avoid all the issue u need to deal with them. read more

It took a while to walk to the off airport pickup area so I wasn't there at the time I estimated -- 5:30pm. I had no idea that the shuttle only runs 8am-6pm. A lady who was waiting with me looked at their website on her phone and suspected that is why no shuttle showed up to take us to the rental cars. I called three times and was hung up on! The lady gave up and went to rent another car saying she should have known because they (Easirent) had terrible reviews. I had to be somewhere that evening so waited a little longer and called again with no joy. I took a taxi in order to make my appointment. When I logged on to cancel the whole reservation since they didn't pick me up and I didn't have a car I found out there is no refund. I can't believe they are still in business if this is the way they operate. read more

DO NOT RENT FROM HERE. There is nothing "easy" about it. - It takes forever for their van to pick you up at the airport - they are about 15 minutes west of the airport, so if you just missed the van, it's at least a 30 minute wait - It takes forever to get your car when you get there. The check in process is lengthy and no one moves with any urgency. - Upon return, once you drop off the car, they do nothing to ensure you get on the shuttle back to the airport. I waited 30 minutes for the shuttle to arrive, watched the driver get out and disappear inside for another 10 minutes, then come back out and move the van so another car he was blocking could leave, and then the van never came back. When I asked customer service about that, they said "oh, yeah, he went to the airport" and "didn't you see him?" It is not the customer's responsibility to chase down the van driver. There were many of us in the waiting room, yet no one came in to say "the van is heading to the airport." Slow and extremely careless about the experience of their customers, I recommend you avoid this place at all costs. When I emailed them about my experience, did they reach out to make things right? No, they never responded. read more

Worst-stay away! Got into airport and was told my fully paid for rental was not available. My wife and I are seniors and this was a big inconvenience! read more

It was all just too much Kayos when I tried to call the office I couldn't get them on the phone !

Do not rent here. 20 min away from airport. Free shuttle is on its own schedule. Pay more to have your car from the airport instead of this. We've been waiting forever. I haven't even gotten my car and I already regret it. read more

Everything. This place is a scam. We were late picking up car due to. Being, stuck in LA with Plain malfunction. Call to let them now that was the start of this night mare. Im pretty sure I will not be able to go over everything that went wrong. But going to try. Return time not actually pick up time. Even though we called didnt matter they said we should have changed reservation. Did they tell us that NO. We got a Toll Pass what a joke the tolls started popping up on my friends statment for $9. & $11. Multiple times. We called trying to get return time changed. They said it would have to be changed. Would not work with us at all had to do extra day just for Four hours. Which mind you extra day $105.14. Please do explain. Also please explain the Extra driver. We did not have extr driverThen they said it was for use of different name on card for Dep. I was never told that. They said it would be $15.a day and said they did tell me. I said not true She says I told you that youbwere not paying atten I guess. Then music stats playing. I said wow she put you on hold and never said anything.. Now mide you ertra day ment added driver plus another day for insuance.. We return car at 4 am. We had Uber pick to take us back to hotel, He said can I ask how your service was with them? We said dont ask. He says they are a big a big scam.. He was charged $1000.. I have been home from trip since 5/9/25. Just received my CC statement. Saw a charge For $105.14. I called Lady tells me its a service fee for booking the resignation. I told her she needed to refund that as I did not authorize that. And that is frad. I said my name was not on the reservation. You can not charge that plus its 10 days after the fact I ask her again what was the exact reason for charge . She gets snippy with me and says can yuu hear me ok cause I dont want to repeat it. I said well this is the 3rd reason your company has given us for that charge. I told her she had no right be rude. Ai was trying to explain all the problems we had she cut me off and said Im hanging up. I called my CC company to disput the Charge. They are allowing that me that. And they will call them. This will end up on them as frad. I am turning them into BBB. DONT DO BUSINESS WITH THEM... read more

Horrible experience.. STAY AWAY!!!... we waited way longer than the 20-30 minutes for the shuttle.. pre-check in is sh%t, you get off the shuttle and have to sign in on a sheet of paper.. 4 people renting cars, the first customer the needed a full size sedan... the employee "I have to call my boss, we don't have any available" calls his boss take and upgrade them.. well wouldn't you know it, they just so happen to run out of cars.. which is fine.. went back to the airport and was put in a nice 2025 SUV from Dollar.. STAY AWAY FROM THIS PLACE.. rent from airport read more

I had the absolutely most horrendous experience with this company. I booked my car through Priceline selecting a midsize SUV like a Toyota RAV4/Ford Escape and selected navigation as a wanted feature. Our arrival/pick up date was 6/18. My children and I waited nearly an hour - in sunny 95° Texas heat - for the shuttle to pick us up from the airport and take us to the off-airport facility. I was told each of the two times I called while we were waiting that it would be 15 to 20 minutes for the shuttle to get there. When something was said to the driver about having to wait so long for the shuttle he responded by saying "oh you must've just missed me" . The lie really got me. There was no way we just missed him because if the shuttle was making continuous roundtrips we should have seen him at least once if not twice within that hour. The woman checking us in was not very professional, but the icing on the cake was finding out I was being charged $145 extra for navigation even though Apple play/navigation was a standard feature on all of their vehicles. I had selected the option when booking the car through Priceline because I did not want to assume that navigation came with all cars. The vehicle I rented last year for vacation from a different provider did not have navigation. This woman absolutely insisted and then confirmed with her supervisor that I absolutely could not be credited the $145 even though navigation was standard on the car simply because I had checked the box when making the reservation. Next - the actual vehicle they offered me had a crack in the windshield. Really? A crack in the windshield and Texas heat? That was a disaster waiting to happen so I declined that . Two of the three other available vehicles were larger in size and I was not comfortable driving them so I had to go with the Ford Escape that had damage to the driver's side headlight area. It took us over two hours to get that car between waiting for the shuttle and the check-in process and trying to find an acceptable vehicle. Absurd! We returned our vehicle on June 27. We arrived at 1:10PM and were told it would be 15-20 minutes for the shuttle. A shuttle did not arrive until 145/150. I think it would've taken longer if I had not requested that the customer service rep reach out to the shuttle driver and find out how much longer he/she was going to be. Our flight was at 3 PM and boarding was scheduled to start at 2:30 PM. At this point we were worried about making our flight. Due to these delays, we checked our luggage at the outside valet service at 2 PM. One of the four bags we checked ended up flying to St. Louis instead of our intended destination, and I had to go back to the airport and pick that up at 12:15AM! I don't blame EasiRent necessarily for that, but had we been able to get to the airport on time I don't think that we would've been dealing with any lost luggage. We didn't make it to our gate until 2:20 PM because of the late arrival to the airport and how busy security was. Every single aspect of this car rental from beginning to end was incredibly stressful. The customer service staff and the shuttle driver just seem to have a very laissez-faire attitude with zero concern about making sure that customers needs were being met. I fully intend to appeal the $145 charge and hope that the customer service experience there is much more customer friendly.! As a sidenote, there was a couple who flew in from San Francisco on the 18th and waited with us for the shuttle. They were flying out of Austin at 7 AM that Friday the 21st. They found out upon check-in that there would be no shuttle to take them to the airport for their 7 AM flight because EasiRent doesn't have a shuttle available until after 8 AM. This information was not given to them when making the reservation, so they had to incur the cost of an Uber/taxi to make it from the EasiRent facility to the airport. Just horrible customer service!! I would rate them zero out of five stars if that was an option !! read more

Took 45 mins for me to get my vehicle. The vehicle was dirty and had an empty gas tank. They told me they would fill it up. I followed them to a gas station and then told "sorry. We have to go to 7/11." This business is trash. Don't waste your time, money, or energy. Dear Easirent, you are awful. However, the employees are nice. So I guess either the main manager or owner are to blame. read more

You get what you pay for. Shuttle left me waiting for an hour at the airport. I called multiple times for an ETA and ended up paying $50 for a cab. When I arrived at Easirent, I was the only customer but the sign-in process took half an hour. The AC in my rental randomly cut on and off. It only had half a tank of gas upon pickup. I informed the manager of my experience and asked if they would give any type of discount or reimbursement since I had such a terrible experience. Of course, the answer was no. After returning the car I waited half an hour for the shuttle and it didn't show up. There goes another $20 the get a ride to the airport. I booked a rental through Expedia, so I was unaware of which rental company I'd be matched with. Wish I had known. read more

They claim they pick you up every 20-30 mins. I was there for 50 minutes in the 92 degree heat, outdoors, and gave up and called an Uber to go get my car. They also don't answer their phone. Their instructions also aren't accurate or clear. What a disaster of a company. read more

By far the worst rental experience of my life. Instead of picking up at the airport, you have to walk outside, down the sidewalk and wait on a curb to call for a shuttle. After 15 minutes on hold I was disconnected.The curb was full of other customers as well. Another 20 minutes later the shuttle arrived. Although the shuttle driver was courteous he spent the entire 15 minute drive to the rental facility on his phone in traffic. The facility itself leaves a lot to be desired and not very comfortable for the almost hour plus wait we had. The staff is very unorganized, joking with each other instead of helping customers. In the end the only car they had was a damaged Malibu. The rest of the clients already waiting were told they would have to wait for cars to be returned or would have to pay for an SUV upgrade. We were told to wait outside and stood for another 10-15 minutes before we ended up walking around back to get the car ourselves. This entire transaction was a complete joke and will NEVER rent here again. Booking was made through Priceline, so BEWARE WHWRE THEY ARE SENDING YOU FOR A CAR!!! Highly disappointed in the over 2 hour process of getting a car. read more

Easirent - Car Rental Near Me - Austin, Texas

If I could leave zero stars i would. Save your time and money and go to somewhere else because this place is the worst customer service, no cars available even when you make a reservation ahead, they make you wait for 3 hours for NO REASON. THIS RENTAL PLACE HAS LOW STARS FOR A REASON. additionally, this company is the only company that doesn't exist at the airport. so it's a whole mission to get there. again save your time and money this place should go out of business because the owner is a carrot. read more

This rental company is the worst I've ever seen!! Long wait times when we got to the rental location and just as long when dropping the car off. Shuttle van / driver reeked of cannabis on the trip from the Airport to the offsite rental facility, and it was the same on the trip back to the Austin Airport. The car we rented smelled terrible and it wasn't clean on the outside. I would love to hear what the owners would have to say about this, but it's pretty evident no one really cares much about anything at this company. STAY AWAY!! Unfortunately I can't leave a review no stars or i would. read more

Easirent - Car Rental Near Me - Austin, Texas

If you rent from here be prepared to wait, wait & wait. Wait for shuttle pickup at airport for a long time, wait a long time to be checked in, car pulled around, car to be returned, and shuttle back to airport. You need 4-5 hours read more

When we arrived Wednesday September 18th our car was supposed to be ready at 12:30. QWe did not get into our vehicle le until 2:00. The car was not ready. How is it our problem the car was not ready? The attendant s were extremely rude and said " it will be ready when it's ready" I told them I was unhappy with their demeanor and service and I will be leaving a bad review. The man with dreadlocks said "you won't be the first" We felt extremely disrespected by the attitude and service. We applied for a Fiat 500. Apparently there is no such thing, so that was an act of deception. We were then told we would be getting a Nissan Sentra. At 2:00 they brought out a Kia Rio that was still dirty and had no Washer Fluid! Worst service ever!! read more

ZERO STARS IF POSSIBLE - Waited for 1.5 hours to pick up a rental car that was scheduled well ahead of time. If you company doesn't want to hire more than one person to do a job, then you shouldn't be in any sort of business at all unless you're making artwork on Etsy. I would avoid this company like the plague, unless you want to see a clown show in Austin. read more

Horrible rental company. Do not rent. Set a reservation time for 9am. My plane landed around 3pm. Got to Easirent about 4pm. Paul said there were no cars available and to wait 3 hours. Paul said he would comp me for the toll roads for waiting 3 hours. When I finally got a car, employee had written low tire so Paul pulled car around back to fill it up. After driving 2 days I had to fill up tire with air two different times. I called Easirent and spoke to branch manager and he said he would comp me for fixing tire. The 3rd day the low tire light came on again so I took it to Discount tire to get fixed. I called Easirent and Bobby answered. He placed me on hold for 25 minutes and then call all of a sudden ended. When I went to return car a day early Paul was at front desk again. He went into break room to call branch manager so I couldn't hear conversation. They wouldn't reimburse me for putting a new tire on vehicle. Paul lied about comping me for toll roads. Branch manager and Paul need to be fired. read more

Absolutely the worst car rental company I've had the displeasure of using. At the Austin airport location, they don't have a counter at the airport with the other rental companies. You have to take your luggage to an obscure area behind a parking garage and search for signage which reads "Offsite Operator Pickup & Drop-off". Still no signage which details Easirent. When you get to the pickup location, you must call the Easirent location to get them to send a shuttle to pick you up. In my case, no one picks up the phone and eventually the call disconnects. After 30 minutes of waiting. I finally called an rideshare to take me to their actual location. Only one person works at the counter inside and expect to wait about 40 mins to actually be helped. NEVER AGAIN! read more

Do not rent from here. Worst car rental ever they had us waiting past 6:30 we left at 7:15 and they person we rented from said we can come back at the same time, we called before we got to the rental and when we go there they didn't want to accept a rental or take us in the shuttle. Do not rent from here. read more

This place is offsite not at the airport. We waited over three hours for a vehicle and the car we were given had front end damage. Please spend that extra money and go with someone else. read more

Forget about the shuttle and plan to Uber over to their location, 8 miles away, for about $25. It's definitely a low cost no frills operation, but prices are low, car I got was newer and clean. Just get to their location on your own. read more

Spent 45 minutes waiting by the airport trash-dumpster/"offsite rental" pick-up area before finally taking an Uber to the rental shack ($35 extra). Then sat around for another two hours with other irritated customers waiting for a crappy car. I've probably rented cars close to fifty times and this was the worst experience by far. The price was cheaper, but at what cost? We were all treated like cattle-almost half a day wasted.... Isn't my time on earth worth more than this? read more

Terrible everything 0 A 0 for everythi Myself with 2 others and a group of 4 met while waiting All of us called 10 to 20 times no one would answer the phone Then resorted to get somebody to hopefully pick up, would call to make a new reservation. The line would click open, but no one would answer. After finally somebody someone was coming total wait time more than an hour The car reservation was booked seven months in advance And one arrived nothing was said in the booking north when I called and verified, the reservation had been canceled Then they wouldn't rent a car so we were stranded read more

Worst car rental place ever!! We waited over an hour at the airport for them to come pick us up. We called along with 15 other people and no one answered the phone. Finally when we got to the place which is not near the airport they told me i could not get a car because we did not pick it up within 4 hours. It does not state anywhere on the website you need to pick up and they left us stranded without helping us. Terrible terrible business NEVER GO HERE. read more

From out of town, long time to wait for shuttle pick us up, then long line wait for car to pick up. Next we know, bad damage flat tire. I knew there was something wrong. Plus the environment not really good place. read more

Arrived at airport and called them to send their shuttle to pick me up to go to their offsite facility. An agent answered and immediately put me on hold. After fifteen minutes, not wanting to hang up, my wife called them on her cell phone. She got an automated answering service that said that she was 14th in line. She had to wait another 20 minutes before she reached a live person. At that time, I hung up my phone, which had never been answered since being put on hold. So more than a half hour to reach someone. She said that there were shuttles circling around the airport every 20-30 minutes. We had already been there several minutes longer than that without seeing a shuttle. She said she would send a message to send the shuttle and estimated it would take another 10-15 minutes. Twenty minutes later, still no shuttle. So, waited over an hour without getting the shuttle. The rental agency was closing in 30 minutes so rather than risk them being closed, I took a taxi to the rental agency. Cost me $50. When I arrived, even though I had a prior confirmed reservation, they had run out of cars and were awaiting for other customers to return theirs. They could not estimate how long that would take and there was someone ahead of me on the waiting list. After I arrived, several other customers arrived and were all told that there were no cars available. I agreed to take a car that had severe damage to the back door just because I needed to get out of there. The process of waiting for the shuttle to finally leaving with the damage vehicle took well over two hours. read more

Terrible experience. Do not rent a car from this company. The company is located offsite and the shuttle took about 45 minutes to show up when we got to the office there were no cars available and there were about 20 other people waiting for cars. We ended up taking an Uber back to the airport and used a different car rental company . read more

DO NOT USE THIS COMPANY they aren't clear. They don't answer their phones. We couldn't get a shuttle from the Austin airport to their waaaay offsite location because no one answered the phone then their office closed. We went back the next morning to use the rest of the days left on our reservation and they basically said "too bad, so sad" DO NOT USE THIS COMPANY. very unethical business practices. read more

BEWARE!!!! This place is a scam. Priceline markets this joke of a company as having unlimited miles. It is a complete scam to get you to pay $25 extra dollars a day when it is advertised as unlimited miles. This place is dirty and unorganized. The employees are completely incompetent and unprofessional. The girl at the counter literally has the worst attitude and told us "I don't know. I'm new. Go ask my manager." DO NOT RENT FROM THIS PLACE!!!! YOU HAVE BEEN WARNED!!! read more