Once a month one of the retirees from work meets us for lunch here. The staff are always courteous. Only once did we have a server not come by as often as we would have liked, but the staff are always nice. I have to admit I order the same thing every time... Angus beef top sirloin steak. Med-rare. I prefer rice over the mashed potatoes and the servers are always easy about the substitution. The meal (and yes the steak, too!!) is always made perfectly. I once ordered the my steak with the prawns. They were OK. Not worth the extra cost, though. I never leave without eating the oh-so-yummy Sticky Toffee Pudding Cake with a scoop of vanilla gelato. For a chain restaurant, they do an awesome steak and if you ever go...ORDER the STICKY TOFFEE PUDDING CAKE! read more

Great service, great menu, and pretty good food. Areas that keep it from being 5 stars: -The pizza was good but if the crust would have been crisper, it would have been outstanding. -The mixed green salad was good but the bitterness was out of balance. More of the apple slices would have made it great. -The garlic bread was way too saturated with butter. (Though the olive oil/vinegar dip was good) -The pumpkin pie didn't actually taste much like pumpkin. Not bad, but not great. read more

Very bad choice to have decided to stop here for take-out. Nasty, microwaved tortilla soup. Awful!!! Gross!!! Oh, man! What was that? Long wait just to get back a cold, disgusting soup. Waiting for them to take my order took 10+ minutes for someone to get to me. Bad customer service. Fake smiling faces from the servers and hostess at the door. Ughh! Bad experience overall. If I could leave 0 stars that would be score but unfortunately I have to go with at least 1 to complete this review. But in reality my score to this location on 152 is ZERO. read more

My wife and I came here for the first time and we were very disappointed with the service. Let's see if I can explain this. We were seated and then a server came and asked for drinks. My wife ordered a hot water with lemon and honey and I was just water. 7 min passed and another server came and dropped the hot water and lemon (missing the honey). We asked her for the honey. At the same time the server took our order. 5 min later I got up and asked the server for honey. Then we got our meal. We both finished our meal and nobody came to check to see how everything was. Pretty poor I think. Then our server finally comes and takes my wife's plate away and asks us if we want dessert. I say no just the bill please. She said ok, I will be right back to pick up your plate and bill. We don't see her for a while and I talk to the manager Tim to explain the situation and that this was our first time. He apologized and brought the bill. I was expecting like 10% off for the horrible service but nope. Full price. Food was ok but a little over priced for what you got IMO. read more

Food was great. They make some great mohitos. Had the apple pecan salad with goat cheese. Service was so painstakingly slow because they were understaffed on a Saturday night. Asked for an avocado to add to my salad but it didn't come until I was almost finished so a bit of a disappointment. Glad we had a gift card so we didn't pay with our own money. Won't be coming back. read more

Always reliable, good service, friendly staff, this location is always hopping! We don't recommend the patio - stay in the bar area, but be prepared for boisterous conversations around you! read more

I have been a regular patron of Earls for years and have had a love hate relationship. Just visiting them last week with my brother. We were there for lunch i should note. I had the kung pao chicken and a beer. I am very versed on value for money and quality is not cheap. I am shocked to see some noodles and rice with a little spice and a few chunks of chicken for $33. Plus the obligatory 20% for the hot little thing in the tight dress. I must say they do hire smart funny and very cute wait staff. But wayyy overpriced food. If you are looking for value don't go here. read more

Bbq ribs and chicken: Ribs were pretty good. Chicken over seasoned. Potato salad was really good. Steak and mushrooms medium well: delicious and perfectly cooked read more

Had brunch here yesterday 3 tables in the restaurant, ordered eggs benny my medium poached cake our soft which is fine but they were ice cold! Really forgot to warm them up after cooking in the morning and putting them in an ice bath lol. Got new ones made which came out soft but at least warm! If you don't sit in the lounge service is usually slow! read more

Just a warning : a friend who works for a pesticide company has advised me to never go to this location. The kitchen, bathrooms and back room are apparently infested the worst he's ever seen in cockroaches.I just thought I'd share because obviously this is very concerning read more

By far the worst earls location. We've been here about 5 times just because it's so close to home in hopes of having a better experience but we've learned our lesson. Got food poisoning twice. Have had to wait so long for our food when there was nobody in the restaurant. Food has always been stale and cold when we received. Never coming here again! read more

Let me preface this review stating that its Tuesday night at 6pm, and the restaurant is at about 60% capacity. We waited about 15 minutes for a diet coke and a glass of wine, because "We ran out of wine glasses"... Really? Then we received our food 10 seconds after we were served our drinks. Unacceptable. The food was ok, except for the burger I ordered... it was burnt and every time I went to eat it there was a crunch or fell to pieces. I dont think I would go back for overpriced, poorly cooked food, and the inability to have clean glasses. But this was my first time at this restaurant. Probably my last. Take a pass. read more

If you're ordering the Chicken Penne pasta, be prepared to ask for a spoon because what you're actually getting is a pasta soup. It tastes okay, but it's not pasta in my book. read more

When we first arrived, the place was empty and a mess. We were told there was a wait for our table and we waited far too long for a place that was so empty. We finally got seated and no one came by for at least 15 mins ... we ordered 3 coffees and 10 mins later 2 coffees arrived cause they were "brewing another pot" ... 10 mins later the 3rd cup arrived. Then the food came ... Cajun chicken sandwich was RAW! RAW!! Gross! When we mentioned the raw chicken to the server she said "it's happened a few times today" WHAT!! A few times today" WHAT!!! Raw chicken a few times today!! They offered to make another one and my friend was so turned off she didn't want any more food. Here's the best part. The server brought back the SAME PLATE WITH THE RAW CHICKEN SANDWICH so we could have the side of yam fries!!! What. The. Hell!! When it came time for the bill the chicken sandwich was still on the bill! At that point we asked to speak to a manager. Someone VERY young and inexperienced came to the table and when we told him about our experience he offered us free dessert! WHAT. THE. HELL!!! This is EARLS! And we expected way more from this long standing restaurant read more

Totally unsatisfactory service my mother and my daughter and I stopped in for a quick bite to eat, the waitress just seemed like she didn't know what she was doing, not asking how things were not refilling our drinks just not paying attention to us after we finished our food the hostess was cleaning a table I could totally see up her skirt I was absolutely disgusted. I think when you have a bunch of young inexperienced people working in a place that's supposed to have a good rap, it's very disappointing, mind you they are now franchised out so maybe it's the owners fault, I love earls but I most certainly will not be going to this one again. read more

Not the cheapest, not the fanciest, and not the newest place to go - but consistently the best place to dine and hang out. Love this place. And if you love good food, great service, and the coldest beer in town - you'll love this place too. read more

Service good. Ambience lively. Food is poor. Asparagus very undercooked. Rice tasteless and under done. Clam chowder was anything but "famous". Wouldn't recommend read more

It seems like every location I eat at in Guilford has horrible food. I love Earl's in Vancouver. In Surrey and just about anywhere else but not in Guilford. I always get the Prawn Dynamite Rolls when I go to Earls. They're just known for them. This would have to be my second time having a bad experience with them at that particular location hence I'm leaving a review and warning any others who like that dish. The meat is never cooked well there, the rolls are always falling apart and there is always a bland taste to them at this location. Any other location I've gone to I've had great experiences but not at this one. read more

I came here for happy hour with one of my girlfriends earlier today and unfortunately we were assigned to a server who wasn't very good at his job (he must be new) despite he was very friendly. We had asked him a few simple questions about the happy hour and drink menus and he kept saying he wasn't sure and made multiple trips back and forth to ask other staff members for answers. After we had ordered and waited over 20 minutes, our server comes back to tell us "I'm so sorry but the kitchen forgot to enter your order but I've JUST entered it and they're on it!" My friend and I were a little annoyed after hearing this but we told the server it's fine because we didn't want to ruin his shift by calling for the manager. Usually when things like this happens the server will offer to take it off the tab but he did not... We were also not convinced that it's the kitchen's fault and not HIS fault. It's not right to blame the hard working cooks in the back when he made a obvious rookie mistake. Later on I asked for a spoon and he came back and placed it on the grimy table with no napkin underneathe. I asked for a specific dip for my fries and he came back with a dip I did not asked for. Lastly, I ordered a burger for takeout for my bf but somehow another female server brought it out on a dish to our table... I had to send her back to pack it in a take-out box. When it was time to pack our leftovers the original server gave us several containers without a bag to carry. I asked for a bag and he came back with one then started bagging for us, ok sure. He was holding the bag by one handle away from the table. As he was filling the bag, all of the containers were smashed into each other and not properly stacked... He then joked and said "I should probably do this on the table, hey?" My friend and I gave each other "a look". I tipped him decently, given he seemed very new and clearly nervous. I seriously wished I didn't felt the obligation to tip at all after everything that had happened. I don't think our server is ready to take on the role of working solo, he should shadow other experienced servers a little longer and study the menus entirely... Like another review mentioned, all the familiar staff are gone now which is a shame. read more

2/3/15 6:00pm The food and service here is pretty good and consistent with other Earl's locations I've been to. My problem is with the bartender. I ordered a double Bombay Saphire martini on the rocks, just a little dirty. Apparently this wasn't ok. Watching the bartender slosh and shake the drink repeatedly with the purpose of showing his displeasure with the order, pouring it arrogantly into the glass and slamming ice into it before jamming 3 olive in to remove some of the watered down drink, made me take notice. Then there was the shared laugh between server and pourer. I continued to quietly sit in my booth as I had done the hour before, but with disappointment. I ask for very little, keep to myself and am extremely patient as a former bartender. But I don't sit in a quiet booth to make and arrogant barkeep look cool. Comb your hair on your own time and just make the drinks your paying customers ask for. Thanks to you, the waitress received no tip on the beverages. But if she would have had the guts to give me my bill herself instead of sending somebody else it would have been explained and she would have been given her share. read more

On Thursday Nov. 26/15, myself, my daughter and a friend visiting from Alberta, went to the Guilford Earls for lunch.  We arrived at approx 1pm and sat ourselves in the lounge, it was not very busy maybe 6 tables in lounge area that were mostly paying and maybe 12 tables in main restaurant. We waited maybe 2 min for server to take our drink order. We ordered a raspberry margarita, bottle of bud and a Caesar it took 8 min and 37 seconds to receive drinks(too long). I'm going to give you some background on who we are, I owned a bar for 4 years and was the GM for 10 and a server for 5 years, my daughter has been a server for the past 4 years and my visiting friend is a chef.  So between the three of us we have a world of experience. Once receiving our drinks the server took our food order ceasar  salad, wings, chicken and wontons and shrimp gyoza.  I noticed the my friends margarita was on the rocks, which I thought strange as she did not order on the rocks. She then licked the SUGAR rim only to realize it was salt. When server stopped in to check on us I asked do you no longer blend margaritas,  she confirmed this had changed 6 months ago. I then pointed out the rim was salted,which she responded all margarita rims are salted.  I then told her that she was incorrect and maybe she could check with bar manager, which she snottely replied I will.  She never got  back to us on that point. After my friend had a couple of sips of her margarita she noticed the glass was filthy and had a chip out of the rim.  She immediately took to bartender showed  him the chip and filth of the glass he offered to make a new one, she said that would be fine, but can you please sugar the rim not salt, he appeared confused but agreed.  I than watched him take that chipped glass and place back into the glass washer to been cleaned and I'm guessing used again. We received our food 26 min 33 seconds after receiving our drinks.  At this point we had realized that the mason jar style glass that my daughters caesar was in had a very large chip in the side where she could have seriously cut herself.  I am now so very angry at the lack of care taken by Earls, that I ask our server to speak to a manager. The manager arrives I tell her about the chipped margarita glass, and now the chip Caesar glass, and also mention that 6 months ago I was in there establishment and witnessed a server lick a straw and put back into the drink she had taken it from and then proceeded to serve it to a customer.  I told manager that I was leary coming in after the licked straw incident but thought give you a chance. She starred at my like a deer caught in the head lights, I continued to point out the two broken glasses, that one had been placed  in the glass washer, and still she stared she did offer to replace the Caesar but at this point we had had enough, she did state that the margarita would be taken off bill.  I also told her that the server was terrible and for what we were paying they should be better, and that her crappy service and chipped glasses, and drinks salted would be reflected in her tip.  And still the manager stood and starred I was so angry at this point I instructed her to leave my table.  I also informed her that I would be contacting the head office.   The manager walked away and then proceeded to inform all staff that were near her about my complaint.  I have spent many years in the hospitality business and I understand her frustration but next time she should not disrespect the customer where they can see her and hear her.   We then tried to eat our overpriced lunch that was sub par, Caesar salad was wiilty and had a strong flavour of anchovies and no garlic, the chicken and wontons had a teaspoon of sauce and were dry, and the shrimp gyoza was baby food.  The server came over, only the third time we have seen her, to attempt to apologize by exampling herself.  I did not want to hear anymore excuses and asked for our bill.  Which in my opinion should not have existed at this point. In closing I am guessing you will not respond to this complaint, but understand that I will make sure that every social media outlet I can contact about this disgusting experience will hear about it.  Customer service should be priority, it saddens me to see places like yours continue to exist and treat people poorly. Understand the last time I had a bad experience  eating out was at this location 6 mos ago.  Maybe you should hire based on experience and personality.  Stupid and ignorant can't be trained away. read more

Haven't been to Earls in awhile but it continues to disappoint for value for the money. Food was below average. The French Fries were fake and tasteless. My chilli chicken rice bowl was so laden with sauce and what chicken there was was in bits. My companion's burger was "ok" but Mickeys D's could do better for less. The only redeeming feature was the service which was good. With drinks $70 was way too much. read more

Love earls , they really have steeped it up and always get new menu items that never seem to disappoint .

really good food (Albacore Tuna Poke Nachos & Cajun Chicken Cheddar Sandwich) and drinks (I loved the raspberry mojito-not too sweet, real raspberry bits). nice decor. good service. read more

Earls always delivers for me, wherever it is. Ribs and Cajun chicken yes.

Best experience at earls guildford! Not only was i greeted by the most friendly hostess Amy but was also served directly after being sat. We ordered our favourite dish, spinach dip and the delicious sangria. The quality of the food and drink was out of this world. But most of all, our server Kayla was by far outstanding. It is obvious she cares about her job and customers. We will be back asking for her whenever we are in the area! read more

At Earls as I type! I'm note sure what's happened to this place. The line-up outside was indicative of a busy and bumpin' type of atmosphere. We were told the wait was 10-15 minutes. So I we decided to wait and have a drink at the bar. The inside of the restaurant was COMPLETELY dead! So we asked, what the heck? Why the wait? The high schooler manager stated there was a "process" and "reservations" they had to co-ordinate. Fast forward, no reservations have shown. There's 15 empty booths/tables in the lounge alone. But I suppose we should be grateful that we were seated! Our drinks took 15 minutes to arrive. The waitress, although sweet enough and much more clear than the manager is apologetic. At this point, I've ordered my dinner and hope to have it before another hour goes by. This place has substantially gone downhill. The service. The atmosphere. The servers. The managers. It's VERY sad. I just want to eat. read more

Can't ever go wrong with earls. The prawn dynamite roll is delicious. Blackend chicken sandwich is to die for. Always great service and great quality food. read more

Although the service was great, the food was just okay and very pricey. My appetizer was $13. It was 4 ordinary sized tortilla chips with a paper thin slice of tuna. Very disappointing. read more

brought my girl here for her birthday - the service was great, but the food was overpriced and it was super busy, even on a sunday afternoon. the waitress surprised us and comp'd the dessert so that was nice. read more

I thought Earl's was supposed to be somewhat of an upscale / hip place. The prices are upscale but the food, service and decor was mediocre. First, the chairs were coming apart at the seams, the drywall was chipped and paint scrapes everywhere. It felt like I was in a dungeons hollow closet. The service, I had to get up off my chair and go into the serving area to ask to have our order taken. Afterwards we sat for way to many minutes waiting for our dirty plates to be taken away. I even had to ask for utensils after my food even arrived. It was my mom's birthday not only did they not offer a complimentary dessert, the waiter didn't even ask us if we wanted any at all. Oh and when it was apparent that my shirt was similar to the waiters, he made a comment that he wore his only because he had to for work. Not a good start to make a negative inference towards the customers taste in clothing. The place was likely under staffed since other guests were walking up to pay their bill and gather left overs; something that should have been attended to at their table. Moreover, other tables were empty with dirty dishes even after we left. Anyway, the food quality was way over priced and my noodle dish was swamped with soy sauce and salt. I had to remove the food from the bowl to avoid eating it like soup. The ribs were nothing special too. We were not even offered wet naps or a bowl of lemon water for finger cleaning. All in all save your money and go to a local family owned restaurant to avoid feeling like you spent your hard earned money on an awful all around dining experience. Oh one more thing, they obviously have sexist hiring practices because every waitress met the same model . . . read more