This place has very bad reviews in other websites and doesn't deserve 1 star too in here ( I should searched properly before wasting my time and money in here). Avoid at any cost as It has the worst customer service (very unreliable and don't capable of doing one simple task), lack of integrity and honesty. I gave him a shirt for sewing and alterations, not only he ruined the shirt but also refused to refund me the £40, I paid for. It was such a simple shirt and any person who knows how to sew, could make it without any mistakes easily. He just made so many excuses not to refund me by saying it was such a complicated job and so on. Just ignore this place as they can't use sewing machine and not capable of doing what they promise to do. There is another place a bit further up towards Hanwell with much better service and more reliable, the other place just charged me £20 for all the mess the owner of this place has done on my shirt. Customer satisfaction is a must which lacks in this place. read more

I used this laundrette for alterations because my usual dry cleaner had popped out to lunch and I was in a hurry so took a chance on Soapy Suds. Although the staff are friendly and clearly a family run business, the quality of the service they provide is very disappointing. I took a skirt in to have a new zip fitted. The skirt was brand new with tags still attached but as it had a broken zip I had been able to secure it at a bargain price. When I collected the skirt I was surprised to see they had chosen to use a metal zip when the original had been nylon. The zip subsequently caught the lining in it and jammed and the staff told me that I would have to be very careful not to jam it in future. At home the zip broke completely as I was trying the skirt on and to make matters worse I discovered the metal zip is completely exposed whereas the original is completely concealed for a smart look. This should have been a simple task and I now have to pay another £7 to have the same procedure repeated or attempt it myself! The lining had several rips now as a result of this botched job. I am extremely dissatisfied with the result. I would not recommend this place for alterations or repairs although the launderette facilities may be better... read more

Horrible place...I brought in 2 bags of clothes and was told it would 12 for them to be washed together or 15 to be washed separately. One bag was with ski clothes, so I asked that to be separate and washed in cold water and tumble dried. As far as I can tell they washed it all together because the two bags were returned completely intermixed. Half the clothes were still wet after being there for an extra day waiting for me. All the clothes were simply thrown into the bag and not folded, when I questioned the manager, he started telling me it was folded even though it was clearly not. He also mentioned that the clothes were not dry because I asked for tumble dry - I think they literally don't know how to dry clothes...Separately I had 5 shirts and those weren't ironed very well. read more

Left with damp clothes because of rudeness of attendant to females! Had a frustrating time here last week. Brought a large suitcase of clothes here to launder and dry during a holiday. It cost me 25 quid to do the laundry myself, using my own soap and fabric softener. Two things happened there that upset me. First, they do not have a change machine, and they do not display on the dryers what kind of coins they take. Some take pounds or 20p coins, and some take 50p coins. The first attendant was very nice. He helped me get proper change and get the washers started. Unfortunately, he left before I needed to use the dryers. The other attendant got short with me because I needed to trade coins several times and told me he was too busy. That is their fault for not having a change machine. At the same time, he was more than willing to stop what he was doing and walk male customers though loading the dryers and making change several times for them. I had to leave with a 20kg suitcase full of damp clothes because of the attendant's rudeness. The male customers he was nice to only had one or two washers of clothes, and I had five. Secondly, when I returned to the hotel to unpack the suitcase and take the damp clothes out so they could finish drying, I found that the dryer that took 50p coins had left grease marks on several of my items. What a terrible place! read more