Very unprofessional experience. The staff was trying to leave the office early, and when I stopped…read morethem in the parking lot, they had a rude attitude and were condescending. They were not friendly, lacked basic customer service skills, and made me feel like I was an inconvenience. Because of this person's behavior, I cancelled our unit and went elsewhere. Definitely not a place I'd recommend.

If you have things stored here for more than a few months, be prepared for large rent increases…read moreevery 6 months. They will charge you way more than the advertised rent for a new unit. This is unnecessary and excessive.

My daughter and I moved to the area in June and needed a storage unit for some of our extra things…read moreand this place is great! It's clean, well maintained, and the staff is absolutely awesome! I highly recommend.

From the owner: Bearcat Storage operates a Florence, KY location, just outside of Cincinnati, OH. We have all the…read moremodern amenities and storage solutions you require. If you are looking for standard storage units, or require climate control with dehumidifying features, we offer all that and more. From our standard to deluxe storage spaces, you will benefit from being in our fully secured and fenced-in facility, with round the clock video surveillance. We take pride in knowing your belongings will always be safe with us. Our online amenities include automatic bill payment and online reservation to speed up the check-in process. Rent a moving truck or pick up all the supplies you need to pack and store your items right here to save you time and money.

I called to order a POD and let the rep know that my driveway was on a decline. He looked at the…read moreproperty on Google Maps, indicating that the slant was not an issue and the driver would make sure the POD was level for use. I could not get anything in the POD, as everything would roll/fall out. I thought maybe when the movers came, they had a skill that I didn't. They were also unable to load items into the POD for the same reason, making it unusable. When I called the company, they would not give a refund or make any other arrangements to rectify the situation. I was told that when the POD was picked up, they would verify it had not been used and then discuss a refund. When I contacted them again, I was told that there would be no refund and that I could have scheduled for a reposition. I was not offered this option when I called, nor did I have time to wait since the movers were already there with their truck. I ended up having to get 2 moving trucks and now the company refuses to discuss a refund, nor did they want to offer any type of apology. The customer service is totally lacking. I will NEVER use this company again. My move was definitely made much harder due to this.

I have to say I didn't knew about this company and I am so glad they where referred to me by a…read morefriend of mine. Talk about making your life easier. We started prepping our house to move to a new place for the first time so we didn't had any experience. We had boxes everywhere and had to rent a storage space just so that we could walk around the house. That was before we learned that this people bring the storage pod to pretty much your front door, leave it there for the time you need it, then they pick it up the date to schedule them to come by. If you are moving to a new place right then and there they pick it up and deliver it to the new place. IF you are in my situation where we have to leave the house and rent until our new house is built then they pick it up and take it to their facilities and hold it for you until you request them to deliver it. For us it will be for around 7 months so I will be updating this review in the future. hopefully saying how well everything came back to us. BTW. We had to reschedule the pick up time and they where really flexible with it as well. Great customer service.

Amazing facility, brand new, clean, efficient! The list goes on!! The staff was very friendly and…read moreso helpful! Renting my unit took less than 10 mins, love the 24 hour access and security cameras! Too many great aspects to list them but I RECOMMEND THEM!

From the owner: Large and Small self storage units. 24 hr access. Gated. Lighted. Security Cameras. Uhaul rentals…read moreavailable. Veteran Discounts.

The whole experience was great from start to finish. I needed a refrigerator moved from one house…read moreto another, and then for them to rearrange a basement refrigerator and move it upstairs into my kitchen. The two movers were masked at all times (at my request), were meticulously careful to not damage any wall in either house, and were incredibly easy to work with. They successfully disassembled the refrigerator so that it could make it through the doors of my 100 year old home and ensured that everything was reattached properly on each refrigerator. I really appreciate great service that ensures things move smoothly. I would absolutely use them again for any move, big or small.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

First time I had been back since setting up my storage and forgot how exit gate worked. Was trying…read moreto figure it out when manager came out of closed office cursing us and calling us stupid. Said he was calling the cops on us if we didn't leave. I have never felt so disrespected in my life! I will be removing my things immediately

From the owner: Conveniently located in Campbell County on the AA Highway for Home or Business Storage Needsread more