I started going to Cierra last year after finding her amazing work on Instagram. The vibe in her…read moresuite is always so peaceful, and her customer service is unmatched. Cierra goes above and beyond for her clients, and I am always willing to spend my money with her. I am so glad I found a nail tech that is reliable, respectful, and so kind hearted .

If you want consistent service, neat braids, and an honest braider, DO NOT come here. Cierra is…read moreuntruthful, untimely, and after telling her what you want, she'll tell you what service to get, only to inflate the price and blame you for doing what she said to do. The first time she did my child's braids, we had documented conversations she wanted "smedium" colored braids. She doesn't have "smedium" on her service list, so she stated exactly what service my daughter needed. She sent me a text message with the price for colored "smedium" braids, address, appointment time, and Zelle instructions to send pre-payment. This was the first time my daughter got braids and she was satisfied. The second time she went, it was also for colored "smedium" braids. Cierra started off doing good, but soon after they were varying sizes and sloppy. I misunderstood my child when she told me Cierra was rushing to do her hair because I assumed she was trying to go pick up her young child. What my child actually said was Cierra was rushing to do her hair because her child was crying, tired, hungry and wanted to go. She can't effectively perform a 5-hour, $200+ service and tend to her young child's needs. What child wants to be in a messy cramped one room suite for hours hungry and tired. Since she likes to inform she has cameras, she can rewind to 2/4 to see how her servicing and child were that day. My child had an appt for 9am today. At 8:12am Cierra text me to see if we could come at 10am. My child's appointment was originally booked from 9am to 2pm. When my child arrived, Cierra was doing a client's nails. Granted she got lost in the hallway making her a few minutes late; however, Cierra was still not ready to do her braids. When she finally started, my child called me at 10:29am to say Cierra was not doing "smedium" braids, they were bigger and not "smedium" like she wanted, or done before. She told my child I didn't book her for "smedium." Again, she doesn't have it on her service list, but per Cierra, to let her know before she starts, to do "smedium" braids. She had the unmitigated gall to say she never told me to book medium for "smedium" which is a BLATENT LIE. My child told her as she has twice before when starting, and she said ok. Now all of a sudden after my child complains and I come back up there, she doesn't have time to do "smedium" as it "takes more time"(she had her come an hour late, and had a client schedule at 2), it's gonna cost more money. $300 for "smedium", and more money for colored hair which apparently at that moment was extra, although I provided the hair and she NEVER stated or charged for 2 colors before...deceptive practices. My child wasn't happy with the 6 sloppy braids Cierra did do today. She came back to get braids for her party thinking they'd look like the first time she did them. She gave her a pass last time for her braids not being like they were the first. She felt sorry for her child complaining she was hungry, crying, and wanting to leave. But when she comes a third time expecting what she got the first and doesn't, her child is there again, and the price is significantly higher with added fees not informed of, that's where we drew the line. Cierra stated I had to pay her 1/2 for same day cancellation. I didn't cancel, she didn't provide the service and gave no prior notice she wouldn't. She said she didn't have time to do "smedium" braids. It made no sense to continue since my child was not getting the service Cierra confirmed before starting. She also agreed it made no sense to continue and waste her time. When showing Cierra different pictures of the first time she did my child's hair, she kept vacillating saying those are smaller than "smedium" or those are actually larger than what I'm doing now. Crazy thing, it was multiple pictures of the same time and braids. A LITTLE ADVICE, BEFORE TELLING A CLIENT THEY'RE LYING.. CHECK AAAALL YOUR COMMUNICATIONS. EVIDENCE DOESN'T LIE, PEOPLE DO! Fortunately, a friend referred an honest and awesome braider who saved the day and made my child uberly happy.

I went and got my nails done by the nail tech Shaun I am very satisfied with my Gel X set!!!!read more

The only reason this review is getting even one star is because the tech who did my pedicure was…read moreprofessional, nice and clearly great at what she does. This place will never get my business again because the owner, on the other hand, is an incompetent woman who has no business running a shop. I came in last Friday for a simple black pedicure with acrylic on the big toes. The tech was amazing. The application was good, the shape was good and she got me in and out quickly. I liked it so much that I made an appointment the following day to get my nails done. Next day comes and an hour before my appointment I get a call from the owner saying we'd have to reschedule because one of her techs was sick. Okay. They're closed Sunday and the next day I would be available was Wednesday since I go into office Mon-Tues, so we scheduled for Wednesday at 11 a.m. Well, imagine my surprise when I show up at my allotted appointment time to a closed shop. I call the owner asking if they're closed, she confirms that, yes, they are closed and won't open until 12. I ask if she remembers my 11 o'clock appointment for today to which she replies, "you were scheduled Tuesday at 11." This is wrong, because like I stated, I'm in office tuesdays so I wouldn't have scheduled an appointment during my work hours. We have a little back and forth with her insisting the appointment was for Tuesday and me insisting it was Wednesday. She eventually asked after some probing if I wanted to reschedule, but at that point I had enough. My time is way to valuable to be played with. She wasn't apologetic at all. I understand mistakes happen, but there's no reason this is my first impression of this shop and my appointment has to be rescheduled TWICE due to no fault of my own. Also, if it really was for Tuesday, why didn't she pick up the phone and call me when she noticed I didn't make it like she did Saturday? Terrible customer service. To the tech who did my pedicure, I forgot your name, but girl RUN! Your work is way too good and you're too genuine of a person to have your light dimmed by a dimwit, incompetent boss. 10/10 don't recommend this place to anyone

I will start by saying I was very excited to find a black owned establishment for my manicure…read moreneeds. However they make you fill out a contract and leave a credit card on file. This is so they are able to charge if you are late or a no show. I was told by them that they expect clients to be accountable as they are, so I went along with it because I understood. They will charge me if I am late but give 15% off if they are late as well. First appt was ok but they were late. I had to wait about 15 or 20 min. The appt for hard gel I had took 3 hours! Yet I was ok. I was trusting them and the process. I made my next 2 appts at that time. The second visit took just as long if not longer. I had plans but was not able to keep them as they were because the appt took so long. I never got the chance to go to the third appt which I made two months prior and had planned right before a vacation. They sent a text the day before asking if it was ok to move my appt to a new tine. I declined because again I had plans for that day. They then sent multiple confusing texts asking me to change my appt time which I didn't understand when they originally asked and I declined. They finally called and confirmed my original appt. They then sent a text on the day of my appt two hours before to say the tech had the flu and they would have to reschedule me and gave me 5 or so random appt choices during the morning hours as if I don't work. So very unprofessional. If you value your time do not waste it on this establishment. I overlooked the contract, the high prices and the long timeframe for the service but I will not compromise on how I am treated. I will never go back and I encourage you to not waste your time or money with this establishment either. Value yourself, your time and your money!

I have been a faithful client of Trice since March of this year, and I am so glad I found her. She…read moreis a fantastic nail tech that gives THE best pedicures! Not only is Trice just a genuinely amazing person, but she is extremely talented as well. She's thorough, and puts your nail health first at all times. I'm typically a little boring with my nail color selection, but Trice has done a great job of gently pushing me outside of my box. She keeps my nails and toes looking great, and I always get compliments when I'm out and about. If you're looking for a black owned nail salon that provides amazing service with great vibes, definitely check her out! You won't regret it.

I asked the owner to create a spa experience for me and my out of town guests and she more than…read moredelivered. We had massages, nails and spent time in the sauna and steam room. She worked with vendors to serve customized lunches. The mimosas flowed and the vibe was wonderful! The professionalism is top notch and working with her to create this event was seamless. I can't wait to plan my next event

This review to be updated to include the experience of two appointments. I will be returning…read more Nail tech: Shavaughn Pros : Very accommodating. -let me know if the water gets too cold for you -would you like a mimosa ? Water ? -let me know if I do anything that's uncomfortable -Do you want me to scoot you back some (when it was time to get the foot massage. -Black Owned - beautiful salon with different services -good music , relaxing environment -solid, safe location inside Lux hotel -quiet -In Arlington not too far from home -professional, friendly staff -she scrubbed the SOLE off my foot -Attention to detail -Explained each step (ex. I'm going to go get your hot towels) -doesn't use the "cheese grater" and explains why. -5 pedicure chairs -chair gives a booty / thigh massage LOL. Areas of Growth: ---Time. The service is listed as 60 min on the website. My appointment started at 2:30 and I wasn't done until 5. 2 hours and 30 min. I wish this service time was updated on their website. She was running 5 min behind. She communicated this to me, which I am grateful for, but I still wasn't in the chair and started until 2:52 because she had to come in and get set up. This area of growth is a big one for me, and could've alone made up for a longer star rating, but other qualities made up for it. Hopefully this is just a one time thing. I'm really, really big on time. ---I believe my nail tech's nail length kept her from holding the tools correctly. It felt awkward, kind of novice, but I know she's experienced and good at what she does. It HAD to be the length of the nails. --$60 is costly for a deluxe pedicure. But you pay for quality- I'm learning this as I get older. There are other places that may charge $70-80 for this Service Pros outweigh the cons, but I do hope that future appointments start on time and don't take this long. If they are consistent, and fix the time issue, this may be my new home.

Sometimes, I do not know what I want, but I am always happy w/my nails when I walk out. I love this…read moreplace!

I'm very disappointed this place they charge to much and they don't do the right pedicure they just…read moreclean your nails and they paint them that's all And they charge you much I won't come back Bad service .....

I booked my appointment through Melissa Cardona's glossy page. My Gel X nails started lifting after…read moreless than a week, with one completely falling off. I should have known these were poorly done because during the appointment one of the nails had cracked and she didn't change it. It was my first time so I wasn't entirely sure what to expect but some of the nails were too wide for my nail bed. I booked an appointment for a repair and when I noticed another one was coming off I tried to book a full set but the site wouldn't allow me to do it so I reached out to Melissa. I didn't ask her to do it for free but she tried to gaslight me that it was something wrong with my natural nail and insisted that I needed to pay full price for the full set when I wasn't even expecting a discount. She canceled my appointment for the repair an hour before the scheduled time, so now I have horrible looking hands ahead of a holiday weekend. Editing to add: I was able to find an appointment with another tech who told me the nails lifted because there were too many air pockets due to improper technique.

I've been going to Mel for years, I love my nails every time and never have any issues. I highly…read morerecommend booking with her.