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    Services - E.R. Services

    Bathtub installation

    Bathtub repair

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    Drain repair

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    Faucet repair

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    Garbage disposal repair

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    Gas line repair

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    Hot water recirculation pump repair

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    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    Thanks Karthik, I’m glad to have helped and appreciate your review!!

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    10 years ago

    Trinity was very professional and informative! He fixed our problem and we will definitely use him again if needed!

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    Page 1 of 2

    Ask the Community - E.R. Services

    Do you replace sump pumps?

    Hi, We sure do. If you would like to get on our schedule for us to take a look give us a call at 704-846-5371. Thanks!

    Do you service york county?

    Hi Landon, thanks for reaching out! Some cities in York County may be outside of our service range. If you'd like to give our office a call at 704-846-5371 or send us a message, we'd be happy to check if your address is within our service area.… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - E.R. Services

    Dave was detailed in his email and even listed services and what I could expect in cost .

    Mentioned in 5 reviews

    Read more highlights

    Air Care Heating and Cooling

    Air Care Heating and Cooling

    (6 reviews)

    I chose Air Care Heating and Cooling because I grew up in the family owned HVAC business with my…read morefamily in the Midwest. I wanted to work exclusively with a local, family owned company who takes the time to get to know their customers and cares about a long-term business relationship. When I called their office Michelle was absolutely amazing! She even let me get my dad on the phone (yes, I'm grown - lol) since he's been in the HVAC business for many years and doesn't live in this area so he can't take care of it for me. Michelle allowed me to ask every single question I had and she answered it with patience and sincerity. I felt 100% comfortable knowing this was the right company for us to deal with and handle the HVAC needs for our home. I highly recommend this company for all of your HVAC needs. We've signed up for the maintenance program which is fair and shows how they value their customers. If you're looking for n amazing HVAC company you've found them here! Matthew Ross did our maintenance today and I couldn't be happier!

    I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

    Arce Heating and AC

    Arce Heating and AC

    (21 reviews)

    As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

    I highly recommend, very trust worthy & reliable. Raul does a phenomenal job! Responds fast & easy…read moreto work with, he answered all of our questions & made sure replacing our HVAC was an easy process! Thank you Raul !! Couldn't be more satisfied!

    Rudy Cools Heating & Air

    Rudy Cools Heating & Air

    (45 reviews)

    I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

    TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

    Dulin Mechanical Services

    Dulin Mechanical Services

    (10 reviews)

    Called regarding what I believed to be a warranty issue. Technician came out to inspect. He pulled…read morea panel off and said that I had ants getting in the contact. To my surprise, I received a $128 bill (includes taxes) two days later. I spoke to the service manager about the charge. He said they always charge $120 diagnostic fee when they roll a truck. I told him that when I called, the service rep did not say anything about a diagnostic fee and all the technician did was back out six screws and say "ants". I think this is a shady way of doing business and the charge does not reflect the work completed.

    I have used Dulin Mechanical regularly for the past 8 years. We have always found Dulin to be…read moreprofessional, reasonably priced and fair. Their last visit was to replace a leaking evaporator coil that they installed two years previThe leak was a "pinhole", likely a manufacturing defect. Dulin replaced the coil with no charge for trip, labor or materials (the coil was still under manufacturer's warranty). They could have tried to pry more money from us, but that was never a worry. Dulin is one of the best in Charlotte. July 2020 Update: I have to temper my previous 5 star rating down to 3 stars. In the past three months, it took 3 separate trips from Dulin to resolve my AC issues. The total cost was likely about the same as it would have been in one visit, but it took 3 different techs to find all the issues that started presenting last October. On pricing, I am also less sanguine than in the past. To replace an AC coil (which was supposed to be still under warranty) cost 3x what the labor cost was in 2015. The coil had to be replaced after only 5 years of service. The materials cost to replace a capacitor is 5x what the same capacity capacitor costs online. I do not think Dulin is dishonest, but I do question tech competency and pr in a way I did not a few years ago.

    E.R. Services - plumbing - Updated May 2026

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