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Please read the slanderous remark by the owner of the company below. If my review doesn't make you think twice about his company his response should Mr Parker took our money for 12 years and I used him regularly up to and including a repair last month. i am now being told that my line has a break in it as that is news to me. It was not included in the invoice I was presented and I was never told. That is one of the many false statements Mr. Parker has made. If posting an honest complaint about their service leads to this kind of attack on me personally that says far more about his character and the character of his company than my bad review could ever do. I have had personal dealings with his family and I never mentioned any of that . My review is of the business and instead of acting or responding professionally he personally attacks using a fraudulent site from a jealous competitor . I beg Mr Parker to actually prove anything in that comment and ask him to stop deflecting from the fact his employee did not live up to my expectations. They tried to use his service to the country as a defense. I am sure there are many other plumbers that served our country as well that would perform better. . As far as the color of the dog no it was they type of dog and his African American Owner visiting my home ( perhaps we should ask this company how many of any Minorities it has on it's staff ). Yes I was going to call his mother as she had been a client of mine and a very demanding one at that. Odd that he personally chose me to cook for his mother well after that link was created . When a business owner attacks a long time client for posting the truth it speaks volumes. So perhaps Mr Parker you may not want to attack paying clients on the Internet. So if you think your attacks are going to shut me up you are wrong and we can air this in public if you want as long as you can keep it professional that is For years I have used E.R. plumbing and have recommended them to everyone who has been in need of a Plumber that could be trusted. After my experience the other day I take that all back . On Wednesday I had a water back up due to roots in the pipe out front. I called ER and a new plumber came out. From the moment he arrived he was up selling, products, services etc. I had experienced this was other companies but never E.R Emergency Response Plumbing . Over the past 12 years I have had multiple jobs done by them totaling more than 60,000 ( yes 60K ) I always felt that I could call them and never feel like I was being taken advantage of. The plumber did a jet procedure to clear out the roots, but continued the up sell actually telling me when he finished he doesn't think what he charged me 500.00 for was going to work. He singled out one dog on my property to dislike because it was a Bull Terrier she had to be removed each time he came in. And to be truthful the dogs owner was at my house and she was black and the tech was immediately hostel to her and the dog. The German Shepherd and corgi mix could stay . They were all docile but she didn't like him and she seemed to be the best judge of character out of us all. When he gave me the bill I told him I had to go to my bedroom to get my purse and he followed me up. Totally creepy, he later claims it was because of the dog but he could have gone back out on the porch. He left his rake, pliers and threw his dirty glove into our Hydrangeas and left. I went to pick up his tools and inadvertently stepped on his rake and got hit in the head. I called the office and I guess they thought it was funny. It wasn't . I think the lousy treatment and service bothers me so much because I had come to expect them to be different from Roto Router etc . They no longer are and it makes me sad and disappointed to see such a wonderful company go down like the rest of them. They sent someone to pick up his tools yesterday but never did I get a call back from them. I read the emailed bill they sent after I paid it where the plumber states that they will not guarantee the 500.00 repair and that he told me this. He never did and I honestly didn't read it when he showed it to me because I wanted him out of my bedroom. The solution now is I call another company to perform a service that hopefully they will guarantee. I called the office today and they made excuses for the plumber they sent here and told me they were all talking about the problem. Great thanks for including me or actually being concerned about a customer of 12 years. Today they asked me if I wanted a refund that should make me go away. No I don't want a refund I want an honest company that I can trust and that went down the drain so to speak on Wednesday read more

The sewer line for our whole house was clogged. We called E.R. for what started out as an after-hours call. Our 60-year-old house did not have a cleanout, so Nick uninstalled one of the toilets and tenaciously went about snaking and camera-viewing the sewer line from there. After two hours with the limited equipment on the night van, he apologetically said he'd have to come back the next day. Next day, with an assist from Hunter, he was back at it with a bigger snake. When that didn't work either, we gave the go-ahead to install a cleanout. Nick went to pick up a Bobcat and came back to dig a hole to install the cleanout in the yard (starting 2:00 on a Friday afternoon!) while Hunter remounted the toilet and left that bathroom in tidy condition. Nick's Bobcat work was fast and very good, digging about as small a hole as I can imagine would allow building the cleanout. When the blockage was diagnosed as sludge buildup that required a jetter more than a snake, Nick called in two more colleagues to bring THAT. Blockage cleared, camera sent in to ensure all was wide open, hole refilled, grass seeded and straw cover laid, all by 6pm. The team and especially Nick's tenacity at getting this solved were excellent, under less than enjoyable conditions (multiple crawl-space visits; hole dug for cleanout filled with sewage when the pipe was cut to install the cleanout; outdoor work was done under threat of thunderstorm). Price seemed quite reasonable for the duration and complexity of work and the manpower and equipment deployed, although in full disclosure I did not go get competing bids due to the urgent nature of the problem. read more

This firm and its personnel understand that when you need a plumber, you need one ASAP. They may not have an opening on the book until the next day or so, but they (more specifically, Deborah) will do their darned best to work you in sooner. And when they tell you to expect someone you can bet that technician will arrive on time and do a meticulous job taking extra care not soil or damage your property. Now I am typically a D-I-Y type of guy but I stopped trying to remedy our plumbing problems after the first time I called E R. They make plumbing emergencies a pleasure and that's not something you hear very often. This was my third experience and it was just like the two before, Reggie made it an excellent one. E R Plumbing's pricing is more than competitive when you consider they actually answer their phones and dispatch techs to attend your job. Like others have commented, it can be difficult to even reach a lot of local plumbing firms because their calls are directed to voice mail or a technician in the field--they promise to call you back when they can, but they never do. When the E R tech arrives, they assess the problem and clearly explain it as well as the cost of repair. No unexpected add-on fees or last minute billing surprises. They take time to answer questions and offer free advise how to avoid repeats of the issue and point out solutions for any impending problems that catch their eye in the process. read more

Main sewer from house blocked. Called our plumber of 15 years and job was to big. Called another company who could not fix it but told us the problem was out by the street. Should have called E.R. Plumbing first. E.R. scheduled the job and showed up early morning and had us back up and running before lunch. Terry and Leonard were the guys that did the work. They had all the proper tools including a small back hoe. It took digging a major hole and discovering that AT&T had breached the sewer pipe when they installed their fiber optic cable. Terry and Leonard are two professionals that anyone would want working for them. They are happy people with a great attitude and really know what they are doing. After the work was done, the yard looks like original. They even re-seeded the grass. From now on its good bye to our old plumber and hello to ER Plumbing. I will recommend them to every one I know. read more

Awoke Christmas day with a water leak inside our kitchen upper cabinet. Previous experience with ER Plumbing was positive; so we called asking for help. Brennan Berry arrived at 11:55. Professional appearance and attire. He put on shoe protection before he entered our home. He helped put us at ease and said what ever the problem was he could fix it. Very knowledgeable, he had to cut a hole in our ceiling inside the cabinet to find where the leak was. It was a pipe union; where 3 pipes were joined and it was just a very slow leak - probably leaking for a long time. Brennan replaced the union and cleanned up the mess. Turned water back on and made sure everything was right. Thank God for Brennan Berry. He was our Christmas present. What a blessing he was - a good man! Please give him the recognition he deserves - You have our business! Sincerely, Sonnie & Patty read more

I have used E.R. Plumbing before, so I knew that I would get good service. I had a cracked dishwasher hose, and Jason wrestled my dishwasher out of the EXTREMELY tight space to get to the connection. He had to flip the dishwasher over and manhandle the darn thing into submission! The clips to our granite counter top were not installed properly (the first time), but Jason worked on them until the dishwasher was back in and stable. He even nailed the shoe molding back down in front of the dishwasher when he was done. I offered him a tip on his way out (fairly forcefully), but he would NOT take it. It was obvious that he is a man who takes pride in his work and just wants to make his customers happy. I sure hope I don't need a plumber any time soon, but if I do, I will call E.R. Plumbing. read more

We discovered a leak from the ceiling in our garage with master bath over top. We couldn't find the leak and called ER Plumbing in Matthews this morning. They told us they could be out between 1-3pm but would try to dispatch someone earlier. The plumber arrived around 9:30am, diagnosed the problem fairly quickly, found the source for the leak and had everything repaired by 10:30am. He also walked us through another bathroom adjacent to this one and pointed out some grout crack issues in a shower that may lead to problems down the road. The cost was very reasonable and he even pointed out to us that coupons were in the yellow pages that we could use. Very professional, excellent service, repair work, and making sure we were satisfied with the work. Overall, an excellent experience. read more

Today E.R. Plumbing came and installed a new hot water heater for us. First of all, I messaged them on FB and the owner answered me back on a Sunday at 7:00 a.m. !! Who does that, well let me tell you, Dave, the owner does. He gave me all the information I needed. I called Monday and they had Nick install it that same day. Impressed by their integrity, dedication, honestly and hard work. Everyone from Dave to Katelyn who answered at their office to Nick installing the water heater. He went above and beyond to make sure it was done properly. I will always use them from here on out. If I could give 1000 stars I would. Thank each and everyone of you for helping us get this job done, quickly, correctly and most of all honestly. God Bless and thank you again !! read more

Terry and ER Plumbing are the best. They have worked on many plumbing upgrades and fixes at my house and always do it in a very professional manner. Dave has come out and consulted and provided estimates and Terry has done the majority of the work. He is extremely knowledgeable and confident in all the work he does and if anything out of the normal needs to be done he always has a way to get the job completely successfully. He is always on time and never leaves a mess and is very conscientious he is working in someones living space. For my current project Trinity came to assist Terry. It was my first time meeting him and he did an excellent job and also was very professional and confident in his work. I would highly recommend ER Plumbing. read more

Awesome job! I requested a quote at 10pm, got a response at 6am, traded a few messages and by 7:45am had someone scheduled to come out and replace my water heater. As a bonus, the job was complete by Noon the same day! Terry our technician was awesome, explained everything that he was doing and gave me tips on extending the life of the heater. Dave with home I initially traded messages with provided a quote after I sent him a picture of our old water heater and it was exactly as quoted down to the penny....not to mention about $700 cheaper than what one of LARGE HVAC/Plumbing companies quoted (you know, the ones with expensive commercials). Plus, they waived the service call of $69!! Couldn't ask for a better experience! Thank you!!! read more

I had a gas line for my dryer installed by them when we first moved into our new home house. The inspector was extremely impressed by the job they had done for me. This made my wife very pleased as well! Terry had performed this for me at the time. Terry had advised me that the hot water heater was over 15 years old (home inspector missed that). So I was getting prepared to replace that but just wanted to get settled first. As luck would have it, the heater started leaking after 2 weeks of being in our home. Terry again came out, the same day I called and installed a new water heater for us. I can not say how impressed I am with the quality of the work he has done. I am a big DIY guy, but glad I called ER Plumbing for both occasions. read more

ER PLUMBING ROCKS!!! A friendly and knowledgeable receptionist at ER Plumbing sent an AWESOME service man, Brennan, out to help our severely clogged drain and leaking issues. Our son, who has autism, flushed some of his treasures down the drain for the sake of seeing what happens. After about 5 hours of work, Brennan is now our super hero! We can flush and drain again! Brennan was very kind and understanding with our issue working hard to get our amenities in service again. Can't begin to express our appreciation for ER plumbing and Brennan. Brennan had put in a long day of work and stayed until 10:00pm on a Sunday night with a great attitude. ER Plumbing has us totally sold and we will be a client for life! read more

Terry showed up on time and he began the effort to fix a problem with our plumbing that had been an issue since the unit was built over 10-yeras ago. He was faced with an major obstacle and he worked through it giving me updates as he went along. At first, we thought he was going to have to cut into an adjacent wall to access the shower tree but he saw a way to circumvent the problem and was able to make repairs without any invasive procedures. Terry's knowledge and experience shown through and he was my hero for the day. We are moving from a 3-story Townhome to a ranch style house and we will be calling on Terry and ER Plumbing Services again. Thanks terry for being our hero today - Monday - feb. 13, 2017. read more

my name is Troy huneycutt and i would like to say that ER Plumbing is a great company and ER Plumbing has some great people that works there,they are very professional and they get the job done the first time and like Mr. Parker say( service once clients for life) this is so true because when ER plumbing coming out to your house you will experience a very professional service and you will want them in your speed dial because there are so prompt on getting the customer taking care of and you will not be disappointed in there service. TROY A. HUNEYCUTT read more

I opened my kitchen cabinet doors today and found water in the bottom of the cabinet. I realized the disposal was leaking and called a local plumber who was unable to get here until Jan. 2nd. The second plumbing company I called was ER Plumbing. They were very nice and said they would work us into their schedule today. About 1 1/2 hours later, Will, the technician with ER Plumbing arrived. Within 30 minutes we had a new disposal installed! Will was awesome to work with and we are very pleased with their response. We highly recommend ER Plumbing and will definitely call them when our next plumbing issue arises! read more

Needed new hot water heater and fixtures for our 23 year old house. Called Michelle and she was able to get someone out the next day. Austin arrived on time and listened to our needs and answered any questions we had. Got our estimate through email within an hour. After accepting estimate, work was scheduled for the following day. TJ and Austin arrived an hours early and were the picture of professionalism. They kept us informed of their progress and answered all of our questions. Finished work in a timely manor and cleaned up after themselves. I will definitely be a repeat customer if the needs arises. read more

Jeff Malone from ER Plumbing Services is a technician I can trust. He has fixed leaky toilets, replaced toilets with more water conservative ones, replaced shower heads, and his latest was that he replaced the turn on and off valve for the shower in the master bathroom. He's replaced kitchen spigots for me. Whatever plumbing need I have, ER Plumbing takes care of it. My favorite technician is Jeff Malone because he is honest, efficient, and dependable/ He cares about each one of his customers. ER Plumbing and Jeff Malone put my mind at ease when I have a plumbing problem. read more

Hi , I am REVIEW agency I am providing every single review organically! I will use different residential IPs and devices for every single review. The reviews that I am provide would stick. The method works 100% correctly. I will post the reviews from authentic local accounts. My SERVICES 1. Verified Trustpilot reviews 2. Google Reviews 3. Facebook Reviews 4. Google Local Service reviews 5. Google Guarantee reviews 6. Tripadvisor reviews7. BBB Reviews 8. ⁠Many More If you need further assistance, feel free to contact me via WhatsApp/Telegram at: +8801722070394 read more