1. Elite Roof and Solar

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Davidson, NC

Elite Roof and Solar

5.0 (18 reviews)
Open • Open 24 hours

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3 months ago

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1 month ago

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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2 years ago

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4 years ago

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6 years ago

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5 years ago

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4 years ago

Hands down the best customer service and local experience. Wouldn't trust anyone else. 5 stars isn't enough.

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3 years ago

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5 years ago

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8 years ago

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6 years ago

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10 years ago

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Review Highlights - Elite Roof and Solar

“We worked with Jake who showed up to our consultation on time, in less than 20 minutes I understood GAF products, what color we wanted and how the process would work.”

Mentioned in 3 reviews

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(27 reviews)

Thanks for the response, Heather. The review was actually in 2022. It took a year after the…read moreinstallation, a lot of emails with attachments and explanations and some very frustrating conversations, but the issue was finally resolved. One of several things that could be vastly improved, if not already, is the sales pitch. There were things that were explained wrong and things that just were not true. There's all the hype about you can go solar for no cost. That's not true. It does cost. There's a finance payment. I was told I would get a huge state rebate as well as a federal tax credit and I could use that to pay off part of the loan. The sales guy even joked "or you can use that for going on a vacation". No one mentioned the balloon payment and the re-amortization. I didn't see that till I sat down and read through the two separate contracts I was sent via email. The second contract was supposedly an improved system that showed a higher offset. The state rebate, I didn't get that. North Carolina lets Duke control that and they run it as a "lottery system" so not everyone gets it. The federal tax credit is on your tax return. You don't get that credit all at once, it's spread over several years. So, there was no way to come up with the large balloon payment. So, that increased my finance payment. Each month I was paying practically the same electric bill amount I would have been paying without solar even installed as well as the finance payment. Like most people, I don't have the disposable income to be paying extra bills when it's supposed to be saving me money. I spent an entire year researching online; calling Duke Energy, Solis and even other solar installers to try to figure out what was wrong. I found a lot of useful information. Equations to figure out what my solar should have been configured for. The system installed and what the contracts showed for energy output was insufficient and the offset was therefore incorrect. The system installed wouldn't even provide half the energy I historically used and I had asked to configure it a little higher than the historical use. There was no way that it would provide the amount of offset on the contract. I tried pointing that out several times, but it felt like no one was really reading the emails or checking things out to verify. I was told to contact the salesman, but he wasn't answering phone calls and told me via email that I needed to be contacting Brady. Since no one was effectively communicating I did the only thing I could think of and reached out on your company's Facebook page, not a personal page for help. That wasn't met well with Brady and again, instead of trying to work out the problem the interaction wasn't optimal. I learned from my research what I should have been told in the sales pitch. There were no brochures, no written explanations, not even documentation about the solar panels or inverter. There was nothing on your website. If that stuff did exist, then for whatever reason I wasn't given that. I even had to install and configure the datalogger because the people that came to install it at least twice couldn't make it work. I figured how to install it and set up the net-monitoring myself by searching online and finding instructions from Solis and YouTube. It was only then that net-monitoring was possible. There are quite a few other people that were experiencing the same thing (some who probably also wrote reviews) and we started talking to each other trying to figure out what we could do. It took the help of a State agency to do anything. I will say, I was very happy to have received an email from Brady afterwards apologizing and letting me know that the information that you all had for my house was in fact incorrect, the system installed was not configured correctly and he offered to fix the issue. I only wish that had happened sooner and not a year after. I cannot adequately express how stressful that year was. That leads me to one of the other things that could be improved. Communication. My mistake was not knowing anything about solar and relying on other people's expertise and for them to follow through with their promises. I've been fairly lucky in the past years. There was a historic hail storm in our area. It beat my roof all to hell, but it didn't hurt the panels. I had to have my roof replaced. Your guys came out to do a LPI. Another improvement, the solar panels were stacked all over the each other. The corners of some dug into the solar panels below them and shattered them. It literally started as they were leaving. You could hear loud popping and creaking. Stack fewer on top of each other. I took pictures and let you guys know and they were replaced. So, I have updated my review. I moved it from 1 star to 3 because the situation was finally corrected. But my entire experience would not justify going higher than that.

Do not do business with this company!! Our panels stopped working after a year and they still…read morehaven't had anyone come out and fix it! They also lied about the offset to our electric bill. My neighbor had the same issue with them as well!

Elite Roof and Solar - roofing - Updated October 2026

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