From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

I've been going here for many years and they've always been fantastic! They are all a friendly,…read morehelpful group and they're always caring and considerate. Currently, I see Dr. Matsko and she's phenomenal. I appreciate her honest, transparent approach. She's given me some great advice and suggestions for my vision and eye care. Parking isn't a problem and they are usually pretty quick about picking you up from the waiting room. They also provide some glasses maintenance like tightening your frames.

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

Dr. Lucas is wonderful. I left a large group practice where appointments had to be scheduled months…read morein advance and contact fittings meant scheduling through a separate department. Dr. Lucas's small practice offers individual attention where you don't feel rushed. She takes time to listen and get it right. She's on top of the latest research and products and brings this knowledge to her patients. Thanks to her, I've discovered a better brand of contact lens that is far easier to handle and wear--and this happened all in one visit. Highly recommended!

Been going to Dr Lucas for several years. She & her staff are very friendly. Dr Lucas is detail…read moreoriented and offers very valuable information during your visit & her staff is very good with follow up when needed.

Love my local optometrist. Family been coming here for years. They are quick efficient yet…read morethorough examinations.

We came because of Dr Kish. He has been our eye doctor for years and when he left Eye Institute, we…read morefollowed. We come from Fredericksburg.

Hanover location- Melissa at the front desk was absolutely…read morewonderful! From the moment we walked in, she greeted us with a warm smile and made our entire family feel welcome. She was incredibly friendly, kind, and patient with my children, going above and beyond to make their visit a positive experience. Melissa even took the time to give the kids small gifts, which completely made their day. More importantly, she genuinely engaged with them and helped them feel comfortable and excited about being there. It's not often that children leave a doctor's appointment asking when they can come back, but thanks to Melissa, that's exactly what happened! Her kindness, professionalism, and attention to making families feel welcome truly set this office apart. We are so grateful for the exceptional customer service she provided and look forward to future visits. Thank you, Melissa, for making such a lasting impression on our family!

it has been over 2 yrs since my cataract surgery. My vision is horrific. I cannot see well and…read morealways feel like something is in my eyes. My eyes get blurry, I lose my balance because of my sight being awful and it has destroyed my quality of life as an artist. I feel lost, hopeless and wish i never allowed them to bully me into this surgery. I could see well enough before this. WISH I NEVER WENT TO THIS PLACE. COLD AWFUL HEARTLESS COULD CARE LESS ATTITUDE AND GENERIC RESPONSES AS THOUGH WHAT HAS HAPPENED IS AN "OH WELL...WHOOPS" Nothing they can do to help so they say, it is just a total lost cause. I despise what has been done to me and I just wanna sleep so the day is over and i do not have to deal with it. I hate my life now. If I only knew they would destroy my life and my vision.

We bought my 4yr old son glasses a few days ago. I was impressed with the staff, but unimpressed…read morewith the selection and prices. Staff: We had an older woman helping us, and she was great with my son. She explained the fitting process, and even let him touch the on/off button. She is really great at adjusting glasses btw. That's hard to come by! Store: There was only one frame in the entire store small enough for him, and it was so stiff that he snapped them in half the next morning! Thank god for the optional coverage. If you're an adult, the selection is great. If you're a parent of a small one, I'd suggest going elsewhere (zennioptical.com)

Pathetic, incompetent optometrist and extremely rude staff. This is a recommended company by…read moreAnthem and they really got that one wrong. A total waste of time and insurance benefits with an exam that I don't feel comfortable with the results. They refused to give me a price for the prescription that they provided unless I gave them personal information which is none of their business. I asked for a quote for the lenses that they prescribed, 5 times, and the pathetic, little, entitled, worm of an employee refused unless I would give him my phone number. I will never walk into a Lens Crafters again and would suggest that everyone else would make better choices than I did.

Dr. Billmayer was an awesome find today! I was experiencing my first floater (wasn't sure at the…read moretime) and wanted to make sure it wasn't something serious. When I called, I was told she was not in yet, but would be in later in the day. Since what I was experiencing needed to be diagnosed to rule out possible urgent eye issues, her office called her to see if she could come in earlier to see me. I was relieved (and impressed) that the answer was yes. Both Dr Billmayer and her staff provided the best service I have ever experienced at at an Optometrist's office. Wonderful, caring team! Dr. Billmayer was very informative about other aspects of my eye health (and encouraged focusing on overall better health, diet and exercise to improve my eye health). She is a real treasure! I highly recommend (actually, I recommended to a coworker when I got back to the office!)

I had the opportunity to patronize this establishment a few years back, and the service was…read morenext-level!! Very pleasant, knowledgeable and detail-oriented staff. I never knew it could be like this!!!

Hadn't upgraded my glasses in 6 years, back then I had gone to For Eyes and it was a good…read moreexperience. Went this time and Angela greeted and helped me. I was trying to stick to a budget and needed progressive no-line bifocals. Angela was not pushy in the least. She did not try to upsell me on add-ons I had no interest in and understood my desire to keep to a budget. I took advantage of the 2 / 199 deal so I could get glasses and sunglasses. Angela was Very friendly and easy-going. We talked about our dogs and cats more than glasses. I have every reason to believe that I will be satisfied with the finished product and if they need tweaking, For Eyes will make it right. MD Winegart was also very expedient and efficient. Even had my records from 6 years ago at hand.

I had one of the most frustrating experiences ever with this store…read more Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting--and multiple calls where the staff gave me confusing or evasive answers--they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I'd have to pay extra. This made no sense--my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I'd have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn't "lose" the refund check too. The excuse was that it wasn't the store's fault but "the lab's" fault--as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn't make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store's mistakes. If you want fast, reliable service, and accountability when things go wrong--this is not the place.

Can't say enough great things about this place and the staff. Very kind and professional.read more

I followed the instructions to not wear contacts for 24 hours. I took time off of work, wasted gas…read moreand time, only to be left in the lobby and ignored. I arrived early because I anticipated that there would be paperwork to fill out and didn't want to waste anyone else's time (see how that works)? I was completely ignored for almost 20 minutes. When they finally realized I was there, I was given an "intro-to" video to watch (finished it in 5 minutes), and then was promptly ignored for another half hour. I could barely hear the video because the employee who gave it to me was very loudly flirting with another client -- I could hear everything they were saying with the door closed. Hey hon! I don't blame you. He was adorable. But don't ignore your other clients for 45 minutes. It didn't seem like their flirtation would wrap up anytime soon, and my time is valuable too and had other places to be, so I left. I received ZERO follow-up emails or phone calls. No apologies for wasting my time. Do better, Lasik Vision Institute. I'll find more professional Lasik providers.