It is hard to get good customer service and quality work these days but not with E-Drains. Found them on Yelp and between the companies who responded to my request for main drain issues, they were more communicative and up front with pricing which was fair. One they arrived, Eddie & Joel were very professional and communicated well during the entire process. Hopefully won't have any issues again but if i do, will def reach out to them. Thank you! read more

SCAM!! This is not BAIRDS - they say they're in La Mesa and they charged us $485 when Bairds, who we've used for years charges less than $100. I'm going to find out how to report these people. read more

Very unscrupulous business - BUYER BEWARE! Eddie, the tech, charged me $550 for a simple drain snaking and video of my main line. He quoted almost $12K to replace my main line and claimed that he would work with the City because they had to dig up the alley. He then called me several times that day to pressure me into making up my mind. I contacted 2 other reputable licensed businesses, both of whom did the camera work for free and their quotes were under $6K. Further, both companies and my licensed general contractor said the work did not require digging in the alley and that E-Drains was trying to take advantage of me. I'm out almost $600 and disgusted by Eddie and E-Drains attempt to con an older female. I'm filing a complaint with the BBB and CA State Contractors Board and strongly encourage others to NOT use this company. read more

Bait and switch! I called them with very clear concise instructions on the service I needed - snaking a main line from exactly here to here. They quoted me a decent price, $129, but then when the technician shows up in an e-drains truck he says he will only hydrojet it for three times as much! Furious, I call back to the company and then the manager for the company speaks with the technician and magically they can now snake it for the original price but the technician is very dismissive and says that he's not even sure if it will work or not. Do not use this company - I am totally regretting that I didn't check yelp before calling them! read more

They did a great job on my house. I had a leaking pipe and they suggested opening the outer part of my home. I was initially anxious but was quickly put at ease. The finished product was as if nothing had happened. Hilario and Rey did an amazing job!! They were also able to patch up the dry wall from a plumber that came before them but couldn't locate the leak. I hope that I never have a leaking pipe again. But if I do, E-Drains will be my first and only company to fix the problem! read more

Great service for small businesses and great priced. I had a urinal clog at my business and it was fixed within a few hours and was extremely professional and communicative. read more

PART 1: Because I've seen other reviews on here, I know that by leaving a negative review I am going to get a response back from them on here that turns this whole situation into E-drains being the victim somehow... BUT I feel like I need to share my experience of how this company tried to scam me to warn any future potential customers and maybe save someone from giving them their business. I don't like to leave bad reviews but sometimes they are necessary to make sure companies get held accountable. On Nov 10th 2022, I sent out a request through Yelp for estimates for plumbing services and got a response from E-drains. They quoted me $485 for hydrojetting services with a camera inspection and was able to send Edy out to me within the next hour. I was very happy with the price, speed of their response and availability so booked this appointment slot. They also seemed to have good reviews when I glanced at their Yelp page. (Now that I have dug a little deeper I have seen the bad ones and suggest you all read those ones too!) Edy was at my house for a total of 26 minutes. In those short 26 minutes, he ran his camera down my drain and said he discovered a collapsed pipe. I'll be the first to admit, I know nothing about plumbing, so I took his word for it as he is a hired plumber working for a licensed plumbing company. He showed me on his monitor and he explained what he was showing me. He then marked two spots in my driveway with flags and said it was a 15 foot collapsed pipe that needed to be replaced so he would have to tear up my driveway to get to the damaged pipe, replace the pipe then fix the driveway. He quoted me $3200 for the job. Since he was unable to complete the hydro jetting job, he said my total for the day would be 10% of the quoted $3200 total. I explained I wasn't the homeowner and couldn't get ahold of her at the moment and he said it was fine and to just pay that $320 now and I could just call him later. At this point, I should have just asked to pay for the camera services he provided... but I was so overwhelmed by how quickly everything was being thrown at me considering I thought I just had a clogged drain. And my plumbing issue that was going to cost $485 instantly increased to $3200. I gave him a check for the $320 and took my quote to give to the homeowner and he was on his way. Part 2 and 3 are in my pictures... word limit is up! read more

E-DRAINS - Part 3 of my experience - Plumbing Near Me - La Mesa, California

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Kitchen drain clog repair. Excellent service. prompt, within 2 hrs. Great communications. Thank you so much! read more

Alejandro has been taking care of our home's drain systems since we recently bought it. Alejandro never delays and stays on the task site until it is completed. If you need to remodel your bathroom or have plumbing issues, I highly suggest E Drains. read more

We were very satisfied with E-Drains service. Our main line was recently snaked by a different plumber. After viewing the drain later during a pipe inspection, we realized we would need further work done or it would most likely clog again. We therefore scheduled a free hydrojetting quote from E-Drains We are so glad we did! When the technician Edy was starting to open the trap to insert the camera it started leaking. Turns out the main line already clogged again after a little over a month! We can't tell you how relieved we were that Edy was here to help us fix the problem immediately. His calm, friendly demeanor made a stressful situation so much better. He was very accommodating, rearranging his schedule to make sure he addressed our issue right away. He even took an extra step to disinfect the areas where some sewage leaked a bit into our yard and under our house. Overall, they provided really good service at a reasonable price. read more

Called edrains Saturday they were here Monday. Edy was great. Very informative and he was able to clear drains same day. Great thing given all the rain that fell. Would recommend. read more

Terrible! SCAM!! Had a clogged drain in the kitchen. The plumbers ran the water for 20 seconds and quoted me $690 to hydro jet. They would not even consider unclogging with a snake. What a rip off! Went with George Baird and the job was done for less than $100. DO NOT USE BAIRD DRAIN SERVICE! read more

Prompt service. Customer service response was more casual than expected. Worker was nice.

Nobody else wanted to do the work on a Sunday evening, which was understandable. Monika answered me very quickly, and had Ahmad here within a half hour. Ahmad was awesome! He figured out the problem quickly and went right to work. Within an hour, my stress level went from over the roof to nil. He was extremely kind, professional and very knowledgeable. I learned a lot from him. Thank you E-drains!! Thank you Ahmad! read more

I just had a totally clogged kitchen drain. Monika C. responded quickly and we set up an appointment between 10 and 12. The guys called at 11 , showed up a few minutes later and got to work. Edy and Joe were personable and professional. They got the job done quickly and efficiently. I would definitely use this company again. read more

They were quick and did a good job cleaning up. They fit me in same day and were very professional both with service and friendly. Edy and Kevin are a great team and I would recommend them to anyone. read more

First I want to address the poor reviews. None of them had anything to do with work quality. By the way it reads, I think one of them is from a competitor. And The other is about Insurance issues AND we all know how dealing with insurance just plain SUCKS. My plumbing issues began like this. I had dirty water rising in both the tub and shower. And our toilets started to clog. I contacted 3 other plumbers before E-Drains. It was late in the day and no one was able to come until the following morning. When I contacted E-Drains they said 15 min and WHAM, in 15 min they arrived. I was greeted by a very pleasant young man named Edy. He quickly diagnosed the problem and started fixing it right away. I recorded a video of his camera traveling from house to street. This house was built in the 70's and it has very old, corroded pipes. and he recommended that we replace the line that leads to the street. While working, I had a very revealing conversation with Edy. While I found out that this 24 year old man OWNED this company. He told me how he and his wife mortgaged everything and opened this business just before COVID began. During the past 3 years they have worked very hard to provide excellent service, and create a reputable name and following in this industry. I applaud their efforts and I Recommend E-Drains whole-heartedly. I wish I could give them 100 stars. He gave me a 1 year guarantee on the old drain pipe cleanout. And also a quote on replacing that pipe, which he will be doing for us very soon. WELL DONE!!! read more

E-DRAINS - Muddy water - Plumbing Near Me - La Mesa, California

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Edy was great! Easy to communicate with. Fixed everything and more in a timely manner.

A few days ago we found a leak in our sink pipe and our building's maintenance was nowhere to be found. We found E-Drains and Eddy came so quickly and assessed our situation. He was able to fix our clogged pipes and gave us great advice! So thankful he was able to come quick and 5 stars for the service!! read more

Do not use this company! They over charge and pretend they are George Baird drain service and that's who you should use. If you want to over pay they are efficient and Edy is great. read more

If I can leave a zero star, I would. Not only was he but 3 hours late, I tried to explain to the guy he had to go in the trap door between the apartment, he ignored me. Since it wasn't a quick fix, got up and left. The guy that came had an attitude. It is worse than it was before he started. could not only were they 3 hours late, but the guy who came had an attitude. It is worser it was before he started. It is worse than it was before he started. read more

E-DRAINS - This is after - Plumbing Near Me - La Mesa, California

Edy and his team were great. Got the work done quickly and great quality . Highly recommended

if I could give them a zero I would!! Worst customer service in the world!! Old lady that takes calls is the rudest lady in the world!! Our sink backed up in kitchen- Called on Monday to get them to come out, we will call you back between 9 -10 to schedule. No call back. Call later that day to schedule for Tuesday morning, we will call you when you can schedule you. No call again!! I call on Tuesday evening to schedule, I explain that my wife and I work ,no one will be home after - o'clock till - o'clock because we have to work. " Well we see if we can fit you in next week! Who wants to live with a broken sink for a week!! Called SCHENEMAN PLUMBING they came out with in a hour!! So if you want to deal with somebody that is rude and have to wait a week or so go ahead and use George Baird. Not worth the Hassle!! read more

E-DRAINS - Sink is backed up, and they want me to wait a week to fix it!! - Plumbing Near Me - La Mesa, California

Edy and E-drains provided excellent and expedited service for our major plumbing project. We hope never to have to go through such plumbing issues again, but we will certainly not hesitate to call E-drains. We have already recommended their service to our neighbors. read more

Edy and William did a great job! Fast and friendly service! They did a fantastic job. I would recommend them to anyone in need! Tha k you! read more

Hired them for garbage disposal replacement. They had the best competitive quote for the job on yelp and we were impressed by their service. Would definitely hire them again for any plumbing needs! read more

Just had Edy come out to our property to fix a clog. Very professional, courteous, and honest. Arrived promptly at the appointment time. Brought to our attention another problem and gave a honest quote. I definitely recommend E-Drains and Edy. read more

I reached out to E-Drains to inquire about hydro jetting service and installation of a clean out line and I received a prompt response and a reasonable quote. I scheduled service and their team was fast and reliable. 100% will be using them again for all my plumbing needs!! Great work!! read more

Edy showed up, fixed the problem and left. Quick, efficient, courteous and professional. Good price, too, especially for coming out on short notice. Thank you very much! read more

This company is ripping off the good name of George Baird Drain Service. Absolutely despicable.

Eddie diagnosed our plumbing issue within seconds. He and his team used hydro jets to break up a huge block in our pipes and hydro jetted all the other pipes in our house as well. Price was mid to low end of the going rate for hydro jetting. The blockage was tougher to remove than expected, but Eddie did it all with patience and a smile on his face. Highly recommend E-Drains! read more

We had a toilet that got blocked every few weeks and finally had a few people come take a look. Ahmad from E-Drains was one of the few available on a Saturday at no extra cost which was a plus but his knowledge of what was going on put E-Drains above the other companies that came out. After fixing the initial problem, he noticed a couple other things that could cause future problems and we ended up fixing those as well. I honestly feel he has helped us avoid a ton of issues down the line. Highly recommended!!! read more

did what he said for the price he said, perfect communication, on time, clean and efficient crew. Edy showed me some potential trouble areas with the drain camera, and I will definitely use them to do the repairs. Highly recommended. read more

Fast reply, scheduled quickly and soon, and efficient service at the price quoted. Good communication during the project until completion. Courteous service. read more

Unreliable plumbing service. Plumber refused to provide service. Showed up and did not complete anything whatsoever! read more

Friendly service! Quick and efficient. Had my drained cleared in no time flat! Thank you eddy.

They came out and we're here 3 1/2 hours, they made a toxic flood of my house and left it. Raw sewage overflowing in my bathroom into my hallway and my laundry room. They have not returned my phone call regarding the complaint and unfinished business. This is the worst company I have ever worked with in my 38 years of owning a home. I was quoted $278 at the most. I was charged $520 to be paid on the spot and they did absolutely nothing but waste my time, leave a toxic mess and I incurred extra expenses for the clean up. I called George Baird Drains they were here within an hour and cleared the clog without repairing anything, for $90. They are not George Baird Drains who has been licensed for the past 40 years. read more

Our toilet was clogged and I tried a few different methods to no avail. E-Drains was responsive, upfront with their price, and offered no charge if they couldn't fix it. They arrived quickly and Edy fixed it instantly with a smile on his face. Would recommend! read more

Toilet was backing up into the tub when flushing. Ahmad scheduled us in and came on time. He is professional in appearance and comportment. He gave me various options and we were able to find one that fit our budget this month. He quickly got to work snaking our main line. Our Sunday emergency was corrected and we got back to relaxing. Thank You Ahmad! read more

We discovered a broken pipe which was leaking. We had to turn off the entire water coming to our house. I needed to find a good plumber that could come on short notice. I messaged E-drains and they called me shortly after. Monika took our Information and told me she would try to get us someone soon. Then, the plumber (Ahmad) called me and said he would be over. He came quickly, within the time frame promised. Ahmad checked out our pipes, gave us an estimate and took care of the problem, replacing the broken pipe. Quick and great service. We will definitely keep E-drains number for any future needs! read more