Updating on 9/17:…read more Mike reached out directly to resolve our issue with our fridge after this review posted. His communication was prompt and responsive, he worked to find a solution and then offered to guarantee his work for a year. While I was frustrated with the initial experience, I appreciate a company that will stand by their service and I feel that's what he's done here. I'm updating our review to reflect the effort given; Thank you, Mike. Original review: A nightmare! I decided to go with this company based off of reviews, and now I'm questioning how they got so many positive ones. We had their technician out (Iosif) for the initial diagnostics, trusted his opinion on what the issue was and decided to move forward with the repair. Made an appointment with him for the repair, which he no called/no showed for. I called their main line after the appointment time had passed, to be told that we were not even on the schedule. The technician reached out to say that the "part was delayed"... but apparently notifying us before the appointment was too much work. Said he would be out the next day. He came out, "fixed" the fridge (NOT fixed, no change to the fridge AT ALL) and scratched our wood floors! I asked why he didn't protect the floors when pulling the fridge out and he stated that he "has never needed to before" and tried to claim that the *very new* scratches must have been old. We literally incurred damage having this company into our home. I reached out regarding the floor and the fact that our fridge shows no change after spending hundreds with them... They have not responded to email regarding the floor and have completely blown us off regarding the fridge repair. A complete waste of money that actually left us with more to fix! Do not use this company!

Alex The technician was performing a deep inspection, promptly identifying the issue and give us a…read moregood set of recommendations for regular maintenance of the dryer. He showed up on time and communication was excellent. Strongly recommended

We called John at Alpine about a year ago when we received a recommendation from Service Magic…read more Over the phone, I told John my problem and he troubleshot while talking on the phone. He thought perhaps my Condenser Fan had stopped spinning (I had vacuumed under the fridge and apparently accidentally hit the fan offline) and sure enough, John was right. John saved me a service call and I was grateful! I told John if there was anything else wrong in the future, I would refer my business to him......so here I am. A few weeks ago, the automatic ice machine was over producing ice. I lifted the control bar to stop the ice flow and the freezer has never been the same since. A few days after doing so, the freezer was beginning to get warm while the food in the fridge began to freeze the milk and other liquid drinks. We adjusted the temp controls and thought the problem was fixed. Soon after the fridge began to give off a loud buzzing sound ever few hours. It sounded like it was coming from the back of the fridge. We then pulled the fridge out from the wall, took off the back plate and I vacuumed the condenser and all areas under. I thought that perhaps since we were having warmer weather in the 80's, the fridge was struggling to breathe. That solution seemed to work and the loud buzzing stopped. But then soonafter, the water supply to the door had stopped. We couldn't get any water out of the door. So, after a few times of trying to get a glass of water from the door, it seemed like the water loosened up or perhaps unfroze, and the water flowed fine. Now, 2 weeks later, the ice machine has stopped making ice altogether, but temps inside the freezer and fridge have seemed to even themselves out and the fridge is *working*. The control bar in the ice machine works fine, as does the ice maker itself and I hear the evaporator fan going in the freezer. We cannot get any water to flow into the ice maker to produce ice. Again, we pulled the fridge out from the wall, seemingly checked the water lines for hardness or possible ice blockage, but it's been 2 days now and still no water flow to the freezer to the ice maker to produce ice. About once an hour, I do hear inside the fridge that it seems like the water mechanism is trying to turn itself on to flow to the ice maker, but no water goes. At this point, the repair is well above my husband's and my skill level.....so, we called John at Alpine. John arrived at my home and was courteous and listened to all of my previous troubleshooting (listed above) and began to diagnose the problem. He was leaning toward a frozen water line to the ice maker. He removed the line from the back of the fridge and asked for a hair dryer......all while doing this, he was teaching me what to do if the problem arose again. The ice was a little more compacted than he originally thought, so he opened the freezer, removed the back wall panel and proceeded to use the hair dryer to the water chute to the ice maker. Woohoo! An ice clog shot out the water line the size of a small bullet. John put everything back together with care and the ice maker was fixed. Since my fridge is over 10 years old, I asked John to just do a "once over" in hopes I wouldn't need to be calling him again soon. He took of the front kick plate and looked under the fridge. He said it looked good, was clean (after I vacuumed the coils) and was in presumably good working order. I paid John his Service Fee! That's it! God bless him......even as he was exiting my house....he said "listen, if you have any more problems, feel free to give me a call, I can try to help you troubleshoot it over the phone". It's so refreshing to see an honest repairman like John. I recommend him to anyone and will not hesitate to call him again, if I ever need another appliance repair. Five stars for sure. Extremely knowledgeable, friendly customer service (Willing to indulge multiple questions) and a good guy overall. Thanks John and Alpine!

I hired John from Alpine Appliance Repair and paid a $193 service fee explicitly to inspect and…read morediagnose my malfunctioning refrigerator. Instead of doing a proper physical teardown or pulling any panels to check the actual internal components, he did the absolute bare minimum: he used a multimeter on two easily accessible wires, guessed the issue was the main control board, and walked away. His entire attitude shifted and became noticeably passive-aggressive before we even scheduled the workday, simply because I revealed I planned on preemptively purchasing my own replacement parts to save money. Things are incredibly tight for me right now, and I bought them in advance to be efficient and avoid multiple service fees. He actually texted me beforehand, snidely stating, "Since you're adamant about figuring out the problem yourself, if you can borrow an ohmmeter, we can determine the exact part you need, before ordering." I politely replied that I was just trying to save money by ordering directly, was happy to have an assortment of parts here at the time of his visit, and would return whatever went unused. Because I already had the parts sitting there, he took the absolute laziest shortcut possible. He didn't bother testing the actual mechanical parts; he just grabbed the new $175 control board from my stash, swapped it out, and called it a day. When he plugged it in, he ran a quick door-switch test, acknowledged right before leaving that the fan was completely silent and the board hadn't fixed a single thing, and essentially said, that sucks, keep me posted. So I did. When I politely followed up to let him know the fridge was still completely failing to cool and asked him to return to check the actual root cause (since I had already paid $193 in labor), he hit me with an incredibly rude, condescending response. He flat-out lied and tried to rewrite history, falsely claiming that I "refused to allow him to diagnose it." What the hell is he talking about? A proper diagnosis is the exact reason he was hired and paid. I didn't schedule a control board swap; he chose to install that out of my pile based on a lazy, two-wire guess. He took advantage of my trust, guessed wrong, and tried to gaslight me to cover up his own incompetence. I am out $193 in labor and stuck with a completely useless, unreturnable $175 control board because I trusted this man's guess. His business model is clearly to perform zero-effort troubleshooting, force expensive parts onto the customer, and bank on charging subsequent service fees for repeat visits. Do not trust Alpine Appliance Repair. I have attached the screenshots of our conversation to show the stark contrast between what I thought was my kind approach and his defensive, dismissive, and dishonest response.

The chest freezer in the garage was building up a massive amount of thick frost on the walls. The…read moreguy came out, found a tear in the lid gasket letting outside air in, and replaced the whole seal. It's sealing perfectly now.

From the owner: Sunset Hill Appliance Repair has been Seattle's trusted appliance repair specialist since 2006,…read moreproviding expert service to homeowners and businesses throughout the greater metropolitan area. For over 17 years, our dedicated team of certified technicians has completed more than 15,000 successful repairs on all major appliance brands, including refrigerators, washers, dryers, ovens, dishwashers, and garbage disposals. Under the skilled leadership of manager Ann Herring, we maintain a 98% customer satisfaction rating and pride ourselves on same-day service availability for emergency repairs. Our comprehensive appliance repair services extend across all Seattle neighborhoods, from Ballard to Capitol Hill, ensuring prompt, professional solutions when your essential home appliances malfunction. Our commitment to the Seattle community extends beyond exceptional appliance repair work. We actively support local initiatives, partnering with neighborhood food banks by offering discounted repairs on their commercial refrigeration units and donating our time to repair appliances for low-income families through community outreach programs. This dedication to giving back has earned us recognition as a trusted local business deeply invested in our neighbors' wellbeing.

Thank you James! What a responsive, honest and prompt service! I was searching around for a person…read morewho could come help fix (or if not, replace) vanity light fixture that had gone busted after 10 years of use at my rental property...and frankly, many places I reached out to were either not responsive or not clear in communications. James (proprietor of JR's Handyman Service) however, was super responsive and prompt with his reply and answer on when he could be there. I really appreciated that he responded to inquiries even on weekends and was able to get me in the next day for service. On the day of, he was able to show up on time and get the job done! What a wonderful experience! In the future, I would reach out to James @ JR's Handyman Service again. Nothing trumps James' responsive communications, great/timely service and upfront/honest communications on estimates! This was a smooth, wonderful and painless experience...especially for someone like me who's managing property from afar! Thank you!

Great experience, timely response and high quality work. James installed an exhaust fan in our…read morelaundry room and was done same day. Thank you!

Our washing machine took a dump Sunday night after a fun weekend. Needed to laundry up for the long…read moreweek ahead and boom! No washing machine Looked around and called a couple repair companies that all wanted me to wait 2 weeks and pay $250 for a service call Until I called this company And I quote "I'll be there in 3 hours " wow I'm happy and then he called back 10 minutes later and askes if he can be here in 15 minutes OK I'm impressed!!! Shows up with a mask , introduces himself and his helper , askes the pertinent questions about my concerns and goes to work Unfortunately she's not worth the cost of repair BUT the fact that he's telling me this and assisting us by answering questions and we'll just being friendly and professional tells me he's Honest and one hell of a owner

Our washer is only 3 years old and seemingly went kaput. I contacted Same-Day Appliance through…read moreYelp and, before I could even get Sears to confirm an appointment, SDA was on their way to our house. After his first attempt at fixing the washer (he was trying to save us $$) it gave out again-- at which time SDA came back to our house. He informed us we needed a new part, but that the fix could be made. The *moment* the part arrived, he called us to ask whether we had time for him to fix the washer immediately. --We did... and he did! It's fixed. I appreciate his multiple trips, frequent communication, and prompt service. Our washer was fixed well before Sears even had an opening to come out make a ($139) diagnosis! THANKS!

They came and diagnosed the problem and gave me an estimate.. I am waiting for them to get the…read moreparts to complete the job:) They were prompt and good communication:)

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

Dominic took the time to answer all of my questions and ran diagnostics to make sure everything was…read moreoperating properly. He also gave me helpful tips on maintaining the water system and air filter. He was friendly, knowledgeable, and professional throughout the visit. Overall, I was very pleased with the team at Professional Appliance. They kept me informed about the technician's arrival, and the entire experience was smooth and efficient.

We needed our Wolf down draft vent worked on. The technician was personable, obviously…read moreknowledgeable, and efficient. It was great receiving this level of appliance service/repair.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!

When I called Appliance Repair I let them know a technician from another company could not diagnose…read moreour issue with our microwave and oven wall unit because they could not pull it out. We were informed it takes special tools. The other company did not charge us for the visit as a result. Appliance ER said it was okay because their techs work on wall units all the time. I scheduled with them thinking they could diagnose our problem. The tech came out and told us the same thing as the other company and could not diagnose the issue. He charged us for the call anyway. I feel ripped off and will be reporting them for theft of services if they don't make this right.