My insurance roadside assistance chose the towing company, and I'm glad they went with Price Rite…read moreTowing. They arrived earlier than the estimated arrival time, and the driver was very polite, professional, and helpful throughout the entire process. They safely dropped my car off at my garage with no issues, and everything went smoothly. Great service from start to finish. If I ever need a tow again, I wouldn't hesitate to use them.

A very nice gentleman showed up in 10 minutes and was very courteous and handled my car with great…read morecare. I'm very attached to my car and was very anxious about it getting damaged but he was super careful. He went the extra mile to get the car into the right spot at the mechanic's - took a lot of effort to push it in neutral over a large hill of snow. Just all around a great guy and very helpful.

Five Star Towing provided extremely poor service. Technician J050 - Enrique V was dismissive,…read moreunhelpful, and openly stated he was "having a bad day." He refused to work with me on payment options, dropped off the car, and immediately drove off. Unprofessional experience from start to finish.

5 Star Auto Service lost my car key and refused to compensate…read more On February 18, 2025 [this was actually 2024], a tow truck driver from 5 Star Auto Service (a contractor for AAA) came to provide service for my car. He asked for my car keys, which I immediately gave him. He used my keys to start my car, and after getting out, asked me to show him my insurance, ownership documents, and registration, as well as my driver's license. I provided the title and license, but I couldn't show proof of insurance. After carefully examining my documents, he told me that he couldn't assist me without proof of insurance. So the service was canceled. He returned my driver's license and title, but failed to return my car keys. The next day, I tried to find another towing company to take my car to be sold. While preparing all the documents and items for selling my car, I realized that one of my keys was missing. I searched my entire house but couldn't find it. I suddenly realized that the driver hadn't returned my keys to me. I immediately called him, and he said he didn't remember returning the key to me. I asked him if he could look for it, but he said he was working out of the office and couldn't go back to check. I told him that if he didn't find it now, it would be pointless even if he found it later because I was about to sell the car. He said there was nothing he could do. So I immediately contacted AAA to report the issue. AAA said they would get back to me, but I never received a response. Later, I followed up with AAA again and informed them that the dealer quoted me $500 plus tax for a new key. However, I still received no response. In May, I contacted AAA again. After verifying what happened, AAA told me to contact 5 Star Auto Service directly for compensation. However, 5 Star Auto Service shamelessly claimed that they never provided any service to me and, since three months had already passed, they wouldn't provide any compensation because I couldn't provide proof. In fact, I contacted the driver the day after I lost my keys and also contacted AAA, but they kept delaying and trying to brush me off. I really did lose $533! I tried to contact the driver to request compensation. Three months ago, he admitted that he didn't remember returning my car keys to me. Now he won't even answer my calls. This company is really shameless.​​​​​​​​​​​​​​​​

Guys drive their tow trucks like they're race cars they also will throw stuff at your car they…read morelitter. Hey maybe the company does good work but they hire animals to work for them. I'll be leaving a review on every platform. Saw this in Totowa 5/4/26 around 245 pm took pic of the truck too with the plate

I hit streat of unlucky, first my car had to go back to dealer for the second time in a few weeks…read morefor some warranty work and today the loaner I got simply broke down after a stop at local postal office for no apperant good reason, simply wont start nor shift. Called Benz roadside assistance and they dispached Criger's service to tow the car back to the dealer. Jimmy was the one who showed up, he is professional and I like his sense of humor to make a pretty bad day less dreadful. Thanks Jimmy. Wish you all the best!

Had an issue where my steering wheel was locked and wouldn't turn. Have OnStar but they were…read moreuseless. Also have AAA and these guys responded. They talked me through a couple of things and it finally freed up the problem and we were on our way and didn't require a tow. oh... and we were on the road from Maine and they couldn't have been nicer! thanks again!

CUSTOMER BEWARE.... Okay any tow company can screw up but…read morewith evidence this company doesn't give two poops....they think because they are a huge towing company they can do whatever they please. The drivers are reckless on the road....and make sure you are there when loading your vehicle...mine got damaged and they didn't care!! Rally all you want for DJ but your service still sucks

I sent my grandson there with a problem for his car and they changed everything in the car to hike…read moreup the insurance payout, gave him an old BMW loaner with no back up camera, which at his age he definitely needed. Even though I sent my grandson there and I have all the information, he told my grandson what his plan was in rebuilding the car, instead of fixing it. He completely left me out of the conversation even though he said he would discuss with me. My grandsons first car and a teenager, and he discusses it with him. I was so angry but it was done quickly and behind my back. Shady way to do business in my opinion.

Best Professional Service In the North Jersey Area! As with anything in life you get what ya pay…read morefor. Those nice new shiny trucks and the skilled uniformed operators don't come cheap!