From my first call, they were honest and helpful. Glad I found a place with reliable people and assistance.

Took my car here for two insurance claim repairs and very much regret it! My insurance paid for a rental car (a very expensive to fuel SUV) but this shop had my car for two months, so eventually ended up costing me a fortune, not to mention replying on my car for income. The part was backordered, and so they just kept my car for two months. (I had to call weekly for an update) I explained many times how tight I was on money, how I needed this not to cost me any extra. They knew my I needed my car for work. Once the part was in, I could no longer afford to do both claims because of the cost of being without a car for so long. They still charged me to put the car back together, despite still doing the other claim. In the end they still didn't put my car back together properly, the key part fell out in my hand, when I took that to be fixed, they still did something wrong and the lock mechanism still doesn't work. Overall I chose this place because they helped with deductibles but it cost me thousands in the end and only partially repaired. Don't go here unless time or money is not an issue. read more

Dynasty Collision - After getting my car back - Body Shops Near Me - Phoenix, Arizona

Highly recommended!! I have nothing but great things to say about this place! Peter, Jeff, and Troy have all been HUGE help to me. Customer service is outstanding! First of all, they came and towed my car within an hour of speaking with them. I didn't think I was gonna be able to get a rental at all, but they were able to get me in a rental within an hour of me, speaking with them about it. They took care of everything for me and also helped me understand the process and what to expect going forward, as I was pretty lost on what to do. They made everything SO EASY for me, I thought it was too good to be true. Haha It definitely WAS true! read more

Took my car here after being side swiped and they made my car look new again not to mention there is a lifetime guarantee and they are great about communicating and with helping you with your deductible. read more

WOW, Dynasty Collision went beyond my expectations in repairing my 2017 Chevy Sonic. They are an honest, reliable, professional company. I highly recommend them if you need any work on your vehicle. They even cleaned my car after the repair! read more

Here is a shout out to DYNASTY COLLISION. I highly recommend this business. This is a business that will treat you with professionalism, kindness and will listen to your needs and concerns about your vehicle. I am really pleased with the men who helped me, Ryan and Zach. This is not a huge collision chain, corporation that will cut corners, cut parts and details. Details are their first priority. I believe this to be true. My car was completed with perfection and even was detailed and clean tires. It looks like a new car and most importantly, I was treated with kindness, respect. If needed, I know, you should use Dynasty Collision.. In the sun light the paint job is perfect and completed so well done. I am really happy. Also, they kept me up to date on the progress to completion. A small business, quality care for people and your vehicle. Thank you for your professionalism, kindness and eye for details. read more

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My experience with dynasty collision was okay but where it took turn for the worst was I had a vehicle with Auto Glass damage that I brought to them. They informed me they did not do auto glass but they referred a company to me called Phoenix auto glass. Man by the name of Eddie came out and I paid him cash up front for the work. He informed me if I paid him cash it would be less. Long story short 3 weeks later the work was still not completed and I had to order the parts and material myself because Eddie said he couldn't find it. The very first phone call I made the Bell Road Honda I ordered it successfully with less than 2 minutes. Then when the part arrives he installs my window switch but he does not reinstall my door lock. My original problem was the window was off the track. Then after he worked on it he told me my window switch was bad. Then after you put the window switch in now I don't have a door lock on my door. It was like he was so close to getting it right every time but he just couldn't do his job right. That is my only complaint with dynasty collision is they do business with unprofessional people. read more

Dynasty Collision - I had working door locks before I used the window company referred by dynasty collision. - Body Shops Near Me - Phoenix, Arizona

outstanding customer service. Best of the best. Answering every question thoroughly. Every single person I've dealt with was so informative, kind polite, they go out of there way to guarantee the finest customer in Arizona! They will be rated best of the best. Don't go anywhere else, you won't regret it. I'll make sure to spread the word. Your truly the greatest. Thank you kindly. read more

Great work and nice people. They worked with my insurance to keep out-of-pocket costs down, and communicated timelines and progress throughout the process. Highly recommended. read more

I NEVER do reviews unless, I absolutely had the best customer experience. Peter and Ryan were my contact persons on dealing with my vehicle getting repaired. This was my 1st accident that I've been on and it wasn't even my fault I got hit by someone that had no breaks and damage my Escalade. I obviously didn't know were to go or who to trust with my vehicle. I did my research and found Dynasty Collision on 27 Ave and Maryland. They were dead on explaining what was going to happen and the process of getting it fixed. They were a tremendous help and truly work for you the customer and not the insurance they even fixed my windshield that had a couple of cracks. And the body work they did on my bumper looks like a brand new vehicle I'm very pleased with my experience and I would definitely recommend them 100%. Thanks Dynasty Collision. read more

Dynasty Collision - Body Shops Near Me - Phoenix, Arizona

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Being a female i am always worried about being taken advantage of when i have issues with my car. Peter and Troy never made me feel that way. There was something dragging on the bottom of my car (and i mean dragging as in i thought my car was faing apart all the way there) i had no idea what could have been messed up. They immediately looked at my car and told me it wasnt anything major and it looked like someone forgot to put a bolt back on and they fixed it for me within 10 minutes at no cost to me. I was absolutely shocked when they told me this and so very thankful that i wasnt taken advantage of . i must say while at their location i noticed plenty of other happy customers interacting with their friendly staff , i would definitely recommend them to my friends and family in the future. **HONESTY & INTEGRITY are obviously high on Dynasty's priority list. Thanks again guys!! read more

Dynasty Collision - Thanks again Peter!! - Body Shops Near Me - Phoenix, Arizona

This place is the wroste place to bring your car .. My bumper was damaged and all the cover shields . So this people uses after market parts with acknowledge me that they will use after market paets .. they installed after market cover shields and of course there not the right fit and screws are falling and my car is making noises because all the parts are loose Ive went back and ask why is the parts loose and they told me because my insurance allows after market parts to be used .. I am taking this place to court because this is a ripoff.. Now I have a 2017 nissan maxima that sounds like an old cars .. Please don't make the same mistake I did bringing my car to the wrong hands .. they dont even deserve 1 star but I had to put it in order to post my review. I just saw the owner reply to my review and he is totally lying.. my insurance doesn't say it only covers after market parts who will have an insurance like that doesn't even make sense .. I didnt even hit my car after they fixed it is a totally lies .. I had to buy the orginal part out of my pocket money because I didn't want to waste any money to takes this people to court and waste more money .. And I am writing this review because I want to prevent other consumers make the same mistake I did and get a very bad job and basically get ripped off .. read more

These guys are awesome. Its like my suv came out of the factory brand new again. Am like a kid on Christmas. They do excellent work. Very nice people to work with. Project done timely and are very efficient people. read more

Dynasty Collision - Awesome job - Body Shops Near Me - Phoenix, Arizona

I was recommended this body shop by a friend of mine and I will never be going to this shop again. When dealing with my insurance, they did not even realize they had the claim estimate from Geico until I followed up with the shop. The shop asked me call my insurance in which my insurance stated they had already sent the claim earlier that morning. Next, although the part they ordered came to them damaged, I was not informed of this & not given an updated date for when my car would be finished. When I followed up to see if it would be finished soon, this is when I was given the update. Now, I'm 7 weeks out & have been asking for an ETA of when my car would be finished. Now I'm getting that they are short staffed and behind on their work. It will be almost two weeks with the new non-damaged part and still no ETA of when my car will be finished. My insurance has covered almost a month of a rental car. ONLY saving grace is that the shop are now offering a loaner once my rental gives out. Understanding many factors are out of their control, however the lack of communication has been frustrating read more

I came in for a quote to fix my car after an accident. All of the staff were very friendly and knowledgeable. I was in and out within 15 minutes. read more

Do not come here at all unless you are okay with being without your vehicle for 1 month for minor bumper and fender repairs and not because they were waiting on parts. Speed is not their concern they take their sweet time doing everything getting you your vehicle back as soon as possible so you can drive to work is not a thing they care about I assure you. Only come here if you have a lot of time to waste. read more

I left my car, for a small rear fender bender. Progressive sent me to Service Kings and they couldn't take my car.They we're overbooked, I found Dynasty Collision. Super friendly and very nice phone manners. I dropped off my Nissan Rogue on August 4th, 2023. As of today September 13, 2023 , I have been told the Adjuster hasn't been by, then the parts haven't gotten here yet and then it's being painted for 2 weeks so far. I don't feel angry, this is my fault for driving somewhere I should have not been. I call to see what the status is, Ryan tells me every week , maybe next week. Today I called and he said maybe by the end of week, end of week? Is it to hopeful to think maybe its going to be done on Friday. At this point I cannot trust the process, I am afraid they aren't going to have it ready when i most need my vehicle. To be continued.... read more

Took my car in for front end repair a month or so ago, front clip was replaced and painted. Looking at the results the color match was not up to par, the inability of being able to color match 4 month old paint (car was completely painted at the end of April 2021) is inexcusable on top of that was not aware or informed prior to completing the repair was I informed of the short coming read more

Despite shipping issues and issuance dragging their feet, Denise kept in constant contact with me about my car and repairs. IMO she worked hard to get the insurance company to cooperate and get my car back to me as soon as possible. read more

Do not come here unless you want to wait 4 months, get cussed out and insulted, and lied to. I took my truck here and it took them almost 4 months to repair a rear end collision, I never got any updates, and was made to feel annoying for wanting to know the status of my brand new truck. They told me it could be an additional 30 days to 4 months. So I requested to take it to another shop and be given my check from insurance back. They did not honor the "No deductible" they advertise, and ended up charging me $2,600 to remove, install, and paint my read bumper. They also left paint marks on my steering wheel, completely messed up the paint on my front bumper and refused to fix it, ruined my license plate and left tape residue to dry and get stuck on It, did not install trim correctly, one trim was missing and they refused to order me a new one, and when I said it was their fault because I brought the truck in with it, and they lost it, the owner called me a stupid ass under his breath, and when I asked him to repeat himself he continued cussing me out, insulting me, and even tried to tell me to go outside so I could fight with him. I finally had them return my truck and the man who pulled it up rudely slammed my door just to me a jerk. After looking over my truck after they returned it after the owner argued with me and called me multiple slurs and names, I noticed they keyed my fender, and hit my door on something. They clearly are not experienced enough to be doing this type of work, because they called me and mistaked my muffler, for a catalytic converter, and said it had been stolen, they also said the trim piece I was missing was one time use, when I work in a auto shop and know you can reuse the trim, you just need to replace the clips that attach it. I would not recommend this place to anybody. read more

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Worked with me even though there was a mistake with insurance, the owner was nice and understood the situation that was happening, and worked with me on the price that it cost to fix my hood of my car... read more

Do not go to this shop. He told me over 10 days ago that he would have my insurance company at his shop within three days after me dropping off my car. My insurance company says they have never even received a call. He has been holding my car for one week with absolutely no repairs and no contact with my insurance company. Then when I told him we were uncomfortable with his lack of progress and we were coming to get the car he threatened that he would charge me a fee. He has provided zero service. We are in touch with the police and are on our way to get the car now I will update this depending on what happens next in the situation. In addition we have called multiple times and everything goes right to his voicemail he has never returned any of our calls but today when we told him we were coming to pick up the car not only did he take our call but then he started texting us as well so we has no problem getting in touch with his customers once they call him out on his work, and demand the car back. Specifically told him when I drop the car off I do not want to drop the car off unless I know when it's going to start getting worked on and when it's going to be finished and there is no reason to drop the car off it's not going to be started right away he's been sitting on my car for 10 days!!! And has done nothing to my car for 10 days and nothing in sight from my insurance company we are done and we are dealing with our insurance company direct Even though my insurance company has never heard from him and even though he did not get them to approve any of his additional changes that he wanted changed on the bill he is trying to charge us $500 and refusing to release the car we have now called the police buyer beware I will update this as the police come Now we know why they have been ignoring our calls he give me one piece of paper to sign with two signatures one of them was obscured by the second sheet and one of them was a garage clean that I did not have a chance to see Read and just sign because it was attached to the other paper. I am reporting this as a felony crime and the police are here now. They are charging me $500 for taking apart my car and nothing else. They are charging $100 per day storage even though they refused and admitted that they have not been returning my calls. Will be taking them to civil court, and filing complaint with the BBB. They charged us $500 to remove the front and back bumpers this place is a scam please beware. read more

Dynasty Collision - Body Shops Near Me - Phoenix, Arizona

Dynasty Collision has been wonderful to work with regarding my Lexus IS 250. Peter has gone above and beyond to assist me at every step not only with the Insurance company but with all of the million questions I have and the outside of Lexus work that needs to be done. Unfortunately my vehicle was considered a total loss by my insurance but he still continues to assist me with my future needs as well with my new car and will be gaining all my business. Anytime i need anything he is very quick to respond and take care of all my needs. i recommend this shop to anyone including my close friends and family. read more

A family member referred me to Dynasty Collision and I highly recommend them as well. They where super professional and great communication. They made the process super easy and smooth. They where also willing to work with me in regards to payment. Which as a single mother that didn't expect to be dealing with this finder bender during the holidays definitely gave me some room to be able to breath. I definitely plan on bringing all my future auto work to Dynasty Collision. And you should too, they do not disappoint. read more

Took car into shop on Jan 30 and didn't get back till March 6. In between a myriad of excuses. Tried to use knock off after market parts they even admitted they wouldn't fit. They took a week to even submit an updated estimate to my insurance company that was more then double what Calibre collision came up with. Finally after tons of excuses I filed a complaint with the AZ Atty Gen office. What they are doing is essentially insurance fraud trumping up repair costs to hide deductibles in order to waive them supposedly. This shop is shady as hell to say the least. They ended up dumping the issue on some Jr member of their shop while the rest wouldn't even look at me and it was rather obvious they wanted me to just go away as a customer. Still hoping legal authorities will deal with them appropriately. read more

Dynasty collision is the place to go! They are always so friendly and willing to help the customer to ensure the best satisfaction. I've had multiple claims and they always handle them professionally and quick to ensure I have my car back quickly. Even on very complicated claims they always do their best to ensure that the customer is satisfied. Zack, Stacy, and everyone there do an amazing job! read more

If I could rate a zero I would! they didn't put my door on right I had to take my door apart and put it back together..they had my car for about a month and then I had a golden elephant with diamonds On it hanging from my rear view mirror and they stole that from my car They were supposed to repair my driver window as well they didn't even do that I hate this place definitely would not recommend to anyone at all for any reason basically waisted my money and time read more

DO NOT take your vehicle to Dynasty Collision. Took our truck here after it had been in an accident, and we were paying out of pocket for the repairs. They did not do the proper work to make the truck mechanically sound or safe. They left damaged parts on the truck that would have led to more costly repairs and were safety concerns. They did not do all the work that was agreed upon in original quote. After taking the truck back to get those repairs fixed, they failed yet again to do the correct work. The owner also tried to have me pay extra for parts that should have been fixed the first time I took it there, and I ended up finding the parts directly from the dealership at a much cheaper price. Then did the work MYSELF to make sure the job was done correctly. Most of all - the owner (Peter) gives you false promises and wants to rip you off any way possible for his financial benefit. Safety is always number one, but money is more important to him. Peter is one of the owner types that will add on an extra $200 worth of imaginary labor to your bill and then tell you, "Hey, I even took $200 off your total so I'm doing you a favor"... when in reality, you're not saving any money, he's just trying to make himself look good while he secretly upcharges you for personal profit. Also, whoever quotes their prices for parts needs to be fired. Or that is just Peter's way of doing business and marking up USED parts 40% above the wholesale prices they buy it for... The entire shop at Dynasty Collision is a scam to get your money with unhonest work that'll end up costing you more money in the long run. All of the mechanics there look like crack heads off the street and I would not trust any of them to work on your vehicle, let alone the owner. He has zero integrity for honest workmanship. read more

Denise and the collision repair staff are awesome! Denise had such a great disposition and made sure she stayed in communication with me all along the way regarding the status of my repair, which took longer than usual because of COVID delays with receiving the necessary parts. Truly appreciated her consistent communication so I didn't feel like I was in the dark. Once the repairs were done the car looked EXCELLENT like nothing ever happened. Great skilled work and great customer service. Plus they really do waive your deductible!! All around great organization and plan to come to them every time for any body work in the future. read more

I hit the side of my Acadia and my went to a couple different places for an estimate. Troy at Dynasty collision was the best at communicating what my options were and what he recommended. NOT a pushy salesman like the others and helped make an awful situation not so painful. Feel free to shop around, but I trust you'll get the best and most honest deal from these guys! read more

This was a great company to deal with! Zach kept me updated on my repairs, when parts were coming in and how the process worked overall. They handled my rental, the insurance claim process, etc. My 2014 VW Jetta looked GREAT upon pickup and I couldn't be more pleased!! Thank you guys!! read more

Look no further they made everything go smoothly taking care of me my truck and even giving me a free week rental thanks a lot Peter and Denise I hope I spelled it rite but she took care of me everything came out like new I'm so happy and glad this is the place to go to thanks a lot dynasty collision read more

My girlfriend and I had our engine replaced by Troy and his team several weeks ago, during the test drive after replacing a new engine2!q, Troy heard the brakes weren't quite right. My girlfriend and I are both deaf, so slight sounds that do not sound right coukd lead to major distasters. He told us that we should get our brakes taken care of within a couple weeks otherwise it could lead to a major problem with the brakes. Engine is still running great. Troy did not charge an arm or leg to get the brakes taken care of. My girlfriend and I are customers for life because he is an honest and trustworthy gentleman. We will be taking our cars to him for tune ups, oil changes and making sure our cars are in good working order and making sure that slight sounds that we can't hear and prevent it to lead to major problems. read more

I do not ever recommend Dynasty Collision!!!!Dynasty Collision is by far the worst company I have ever worked with! After a minor accident they replaced my radiator. A week after the replacement my transmission light came on so I took it to AMCO where I was asked if my radiator had recently been replaced. I replied yes and asked why. They told me who ever replaced it (Dynasty Collision) had forgot to put a bolt in which compromised the seal and we would need a whole new radiator. So we got our van towed back to Dynasty because they gave us a warranty when they fixed it the first time. They inspected our van this morning and then called to tell me they are voiding our warranty because they didn't make a mistake our vehicle had clearly been in another accident. We told them it had not and we had pictures and other mechanics whom can confirm that. They told us they didn't care and Thomas the manager said "good luck trying to prove it wasn't in another accident." So pretty much they took the money from our insurance to fix our car and then didn't and now they are just keeping that money and telling us too bad so sad. I don't even know where to start or what to do. Insurance says unfortunately they already paid to have it fixed so there is nothing they can do read more

First off let me say that I was searching for a shop to do the work on my wife's car. We walked in there and got a quote they promised us good work and reliability. We decided to go with this shop, now they want to back down on the deal. I have a printed quote from them stating they were going to cover 100% of my deductible. I got my insurance to approve of the shop and now they don't want to do what they promised. Unreliable Zack and very unprofessional. Do what you promised!! read more

I really appreciate Dynasty Collision and the work they did, Zach was so great in keeping me in the loop, he took time explaining the process and was so helpful! read more

I had a great experience at Dynasty. I needed some repairs done on my vehicle and Dennise and Troy were very informative and helpful throughout the process. read more

Awesome job, great customer service! Thank you Zach A. for keeping me updated and being so helpful. Owner Peter even came in just so I could drop my car off on a Saturday. read more

Absolutely the best service!!! Under new management and staff and it definitely shows. The staff and management went ABOVE AND BEYOND in working with us and we are extremely grateful for them. Thank you again!!! If we ever need mechanical or body work again, we will definitely come back. read more

Finding a good body paint shop in Phoenix that doesn't want your first born is a daunting task to say the least. Forget about the franchise paint shops as they have owners that have never been in the industry; mostly because anyone that is in the industry knows just how horrible the quality restrictions are in a franchise. I don't refer my customers to just anyone for the obvious reason that I care about them and my reputation. Recently one of my customers brought a car in to my shop that had just been painted by Peter and his crew at Dynasty collision and I have to say they did a perfect paint job. They matched the paint color perfectly, not one flaw and zero overspray. I'm nit picky when it comes to paint work on my vehicles and I clearly so is dynasty. And then they follow up with you months after the work is complete to make sure you are completely satisfied which is unheard of in this industry. I Recently met with Peter and got to see the interworking of his shop and I am impressed. I will be sending my customers over to them from now on. Do yourself a favor and give them a shot. You won't be disappointed. read more