I'm not one to leave a bad rating when no work has been performed for me, but that is the reason for the review. This is 2020, which happens to be the busiest time in the history of building pools. Shotcrete is a hot commodity and getting a date on the calendar is a big deal. I was able to get a date with another reputable company (North County Gunite - they are busy because they are good!) 3 months out from my excavation date. Not wanting to wait that long, I reached out to Dynamic Shotcrete to see if they could schedule me sooner. I wanted a quote and a timeframe for when they could do the work. Two weeks of asking for a quote went by and I basically had to tell Jonathan, do you want the job or not?! He finally told me they could do the work in 1 month, but I would be paying $2-3k more than the other company I had scheduled. I kept my date with the NC Gunite just in case, because I read a couple reviews about how bad Dynamic is about communicating. I figured that something could go wrong and I should have a backup plan. I look like a genius now.
The date that Dynamic was supposed to shoot the pool was raining, so understandably that didn't happen. Typically, this means that everything else on the calendar gets pushed out one day, so I should have got the next day available. Instead, I got pushed out a week. Fine, I can deal with that, but as the rescheduled date came closer I kept reaching out to Jonathan to confirm that we are still on and that concrete would be available. No response all week until 3pm the day before. Jonathan had a bunch of excuses that made no sense and cancelled my job. I had no choice but to fire them. He said, "Fine, I'm 100% certain you were going to be a bad customer anyway." Real class act. We were hoping to have our pool done for Christmas, as this was our gift for the family this year. That is not going to happen now. The trades that I had lined up to do grading, coping, tile, stone, etc. are now cancelled as well, I'm hoping I can schedule them before the end of the year. This is no way to run a business. I know that the pool industry is booming right now, but when things dry up karma can be a b****. I'll stick with North County Gunite and not look back. They will be worth the wait. read more