UPDATE: I reached out to Cleibster, and Dynamic Home Renovations and he sent someone out to assess the problem and make the repair.
ALL DONE SAME DAY -- assessing the issue, removing the faulty tile, cutting and installing a replacement, and regrouting.
Dynamic Home Renovations has its own employees, rather than relying solely on subcontractors, so when an issue comes up, they can actually send someone out without a major hassle -- even long after the project is finished. That kind of follow-through and customer service is HUGE. This wasn't something I considered asking contractors about before hiring them, but I definitely will going forward.
Dynamic was the Subcontractor hired by my GC, I never had a contract with him, but he still honored his guarantee. I also reached out to the original GC. He scheduled a day to come over and although he said he was going to fix it that day, all he did was "assess the problem" -- I'm still waiting to hear back from the GC.
THANK YOU CLEIBSTER, and thank you Luis!
I will add the updated photos once my grout dries, but wanted to update my review ASAP since I was pretty UPSET about having a tile I needed to figure out how to replace.
GENERAL ADVICE: If you have tile installed, always save at least a partial box of the leftover tile! Our tile was discontinued by Floor & Decor. So happy I had enough for the fix. read more