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    3 months ago

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    Specialized Property Management

    Specialized Property Management

    (99 reviews)

    North Dallas

    We rented a house by SPM, and the carpets smelled bad, so we put in the lease agreement that they…read moreclean or replace the carpets. They cleaned the carpets, which made the smell worse. It smelled clearly like dog piss now. The cleaning must have gotten the pee to come out of the carpet pad and resoak the carpets. I shined a black light over the carpets, and all 3 carpets have numerous urine stains. The previous tenant must have locked their dogs in the 3 bedrooms and let their dogs pee all over the carpet and baseboards. The smell is strongest by the door, so that's why I think the dogs were locked in there. The smell was unbearable. We asked spm to replace the carpets or just do something about the smell and they ignored us for multiple weeks. Spm was supposed to talk to the homeowner for us, but they never contacted us about anything. Did the homeowner not want to pay for new carpets? No idea. Did spm just not talk to the homeowner about it? No idea. Whatever the case, the renter loses. If a fix is very expensive (I checked and carpet replacement for 3 rooms is around $1k), SPM will just ignore the problem. It's not like they have to live in a house that smells like dog pee, so why would they care? Why spend 1k to make a house livable and not smell like pee, when you can just hope the renters don't notice the smell. We then asked for early lease termination since they clearly did not want to replace the carpets (only $1k when I looked at carpet replacement services btw). They wouldn't give it to us and we had to contact the homeowner. To be fair, they will take care of smaller less expensive service requests. But for anything really expensive, they need the homeowners permission and the homeowner doesn't want to spend more money than they have to. I'm guessing either the homeowner didn't want to replace the carpets, or spm wouldn't contact the homeowner. You can't see these people in person either, so it's just a lot of emailing and being ignored.

    They have gone completely AI. No longer have any human contacts. I have been requesting my air…read morefilters (they promised to furnish once every 3 month) for the last 4 months and have yet to receive them. They get very poor ratings on their website. Many are not happy with their service.

    Real Property Management Legend - The invoice from my deposit

    Real Property Management Legend

    (3 reviews)

    North Dallas

    Warning: Hidden fees, bait-and-switch pricing, ESA violations, and false charges…read more Real Property Management engages in deceptive and exploitative practices that cost tenants hundreds of dollars. The property was originally listed at $2,500/month. My realtor and I toured it at that price, and I submitted my application that night. A week later--after I followed up--they informed me the rent was "corrected" to $2,550, claiming the original price was an error. I still have documentation showing it was listed for $2,500. This is a classic bait-and-switch tactic. On top of that, they charged an extra $37 per month for their so-called Resident Benefits Plan, which included: * Delivery of HVAC filters roughly every three months (valued at $30-$40 per filter), * Access to their Piñata program, advertised to build credit and provide rewards, * The ability to submit maintenance requests and pay rent through their website. These are basic services that should already be included--not billed as "benefits." Upon move-out, I was billed for nonexistent or pre-existing items: * $50 for a toilet paper holder that was never installed, * $75 for vertical blinds damaged by long-term sun and UV exposure, which they absurdly claimed I caused (as if I emit UV light), * $75 for a window screen damaged by prior tenants, * $150 to seal nail holes that were documented before move-in. They also charged me monthly for the Piñata credit program, but Piñata confirmed I was never enrolled. Additionally, they withheld over $335 in "pet fees" despite my ESA animal being fully approved through their own pet-screening application. ESA animals are not subject to pet rent or fees under federal and Texas law, yet they kept these funds for the entire lease term. Maintenance was unreliable, major repairs were delayed for months, and even a simple rent overpayment refund took 30 days. This company relies on false charges, bait-and-switch pricing, hidden monthly fees, and violations of ESA protections. They do not follow Texas landlord-tenant law. Avoid this company at all costs

    My experience as a prospective renter with Real Property Management Legend owner Kent Lindloff…read more I found a Zillow listing for a property managed by Kent. The number on the listing was answered by a non-English speaking voicemail message only with no English options. The telephone number listed on Real Property Management Legend website was answered by a fax line sound. Once I tracked down a working email for Kent I schedule a tour of the property for a specific date and time. After my arrival while waiting on Kent to arrive three additional unrelated groups of people arrived to also tour the property. Kent never gave any indication this would be a group tour or open tour with other potential renters. Considering Kent was already late to the meeting I made the decision to leave before his arrival. The lack of professional communication and courtesy is the main reason I chose to not meet with Kent.

    Dallas Luxury Realty

    Dallas Luxury Realty

    (90 reviews)

    This is the best property management company in Dallas. They are trustworthy in every aspect of…read moreproperty management and as a Realtor, I would recommend them to any client who leases sf homes, condos etc.

    Let me preface this with saying I am not one to leave a negative review for anything…read more Sam Woods , operator at the Dallas Luxury Realty Proprety Management Group is worth reviewing. Sam has a couple of hardworking , knowledgeable members of his team which I infer is the reason they currently have a high rating. However, Sam is far from this. During our stay at one of his groups property's , Sam attempted to bully, intimidated and belittle us. Never in my life have I worked with someone who showed the lack of respect that Mr. Woods displayed. Upon move in the home was infested with Bugs, broken appliances , poor carpet quality and old paint. After months of deliberation and weeks to fix the issue we finally were able to recoup some of the costs that were associated with their lack of property management. Upon move out Sam gave us a laundry list of charges that were not associated with our occupancy and attempted to bully us into paying them out of our security deposit. Sam is not someone I would recommend to anyone and I am hopeful that just one person is able to read this and make a decision to hire his company/ not stay at one of his proprieties. Updating review to respond to Sams comment: I agree that reviews are important , both good and bad. I hope you are able to take this review and improve your services. There are multiple inconsistencies in your response to my review. We indeed did begin our lease in mid August 2022 but did not move into the property until the end of August. Upon move in all carpeted areas were covered in fleas. I have attached a picture to make sure that we are both able to show proof to let the public decide. This was reported multiple times and was not taken care of for about a month. Regarding the appliances. Please check the dates, upon move in there was neither a functioning dishwasher nor refrigerator. The dishwasher was promptly fixed however the refrigerator was not replaced for approx 30 days. Please check dates again, Sam. Regarding the carpet, the carpet was in below average condition upon move in and was very similar upon move out. At no point did a pet enter the home as we do not have one and have an allergy to pets. I maintain that Sam was dismissive and threatening in the process of receiving our security deposit. Sometimes the truth hurts but public forums like yelp give renters the ability to share their experiences.

    DVC Realty - propertymgmt - Updated October 2026

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