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    Preston Management

    2.5 (4 reviews)

    Services - Preston Management

    Property management

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    1 year ago

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    S N L Associates - Tree cutters standing on my 40 year-old carport!

    S N L Associates

    (17 reviews)

    North Dallas

    I live in a property that uses SNL. Our entire community…read morehas issues with this organization. Here are the issues: 1. Unresponsiveness and Poor Communication: 2. It is difficult to reach SNL Associates for maintenance issues and general inquiries. 3. Complaints include unreturned calls and emails, leading to unresolved problems. 2. Failure to follow up on Maintenance and Upkeep Issues: Residents have expressed concerns over the company's handling of property maintainence. 3. Poor Customer Service: The company has a poor customer service approach, with staff being unhelpful and dismissive 4. Instances of unprofessional behavior and lack of accountability. 5. SNL Associates is not accredited by the BBB and holds a B- rating. The rating reflects, in part, the company's failure to respond to complaints filed against it. (Better Business Bureau). Review the responses from SNL to both YELP and Google reviews. The responses from management is angry and often threatening. These negative reviews are a result of frustration. Clients have no other recourse other than to post an honest review of sub standard service

    Thus company has left our entire complex without hot water for 4 months. The pool is vivid green,…read moreand has been closed for 3 years, the laundry room has been closed 4 months. SNL did address the crime in the complex by having a security guard walk through every night 10pm-10:15pm.(They liked to stand infront of my door and drink, smoke pot). This is not a company that I would ever hire. They don't return calls, they do not follow up, and the City Code Compliance knows their phone number.

    Dallas Luxury Realty

    Dallas Luxury Realty

    (91 reviews)

    This is the best property management company in Dallas. They are trustworthy in every aspect of…read moreproperty management and as a Realtor, I would recommend them to any client who leases sf homes, condos etc.

    Let me preface this with saying I am not one to leave a negative review for anything…read more Sam Woods , operator at the Dallas Luxury Realty Proprety Management Group is worth reviewing. Sam has a couple of hardworking , knowledgeable members of his team which I infer is the reason they currently have a high rating. However, Sam is far from this. During our stay at one of his groups property's , Sam attempted to bully, intimidated and belittle us. Never in my life have I worked with someone who showed the lack of respect that Mr. Woods displayed. Upon move in the home was infested with Bugs, broken appliances , poor carpet quality and old paint. After months of deliberation and weeks to fix the issue we finally were able to recoup some of the costs that were associated with their lack of property management. Upon move out Sam gave us a laundry list of charges that were not associated with our occupancy and attempted to bully us into paying them out of our security deposit. Sam is not someone I would recommend to anyone and I am hopeful that just one person is able to read this and make a decision to hire his company/ not stay at one of his proprieties. Updating review to respond to Sams comment: I agree that reviews are important , both good and bad. I hope you are able to take this review and improve your services. There are multiple inconsistencies in your response to my review. We indeed did begin our lease in mid August 2022 but did not move into the property until the end of August. Upon move in all carpeted areas were covered in fleas. I have attached a picture to make sure that we are both able to show proof to let the public decide. This was reported multiple times and was not taken care of for about a month. Regarding the appliances. Please check the dates, upon move in there was neither a functioning dishwasher nor refrigerator. The dishwasher was promptly fixed however the refrigerator was not replaced for approx 30 days. Please check dates again, Sam. Regarding the carpet, the carpet was in below average condition upon move in and was very similar upon move out. At no point did a pet enter the home as we do not have one and have an allergy to pets. I maintain that Sam was dismissive and threatening in the process of receiving our security deposit. Sometimes the truth hurts but public forums like yelp give renters the ability to share their experiences.

    Preston Management - propertymgmt - Updated May 2026

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