Very bad customer service at this place, I mean very badd customer service. Went there few times the food is okay but one of the owner is very rude. This guy has no customer service skills. This place takes hour to get your order ready. I asked after waiting for 40 mins, how long more and he tells me if you can't wait go else where. read more

Their shawarma is over seasoned and pretty salty. It's common knowledge in the Middle East that this is a desperate attempt to cover up the nasty taste of the crappy meat they feed their costumers. Unless, you like dry, rubbery meat and you want to be dehydrated for the following 24 hours, avoid eating here! read more

My friend put me on to this place and I thought it was gonna be whack but when I ordered the sandwich it was really good and it was a nice expierence, what gave me a good first impression was the girl in the register helping me out with my order because I was confused on what to get! Good service recomend to check out this place, the people who say the food is whack is dumb and has no taste of food ! read more

The food is good but the customer service is not. I usually order my food through phone but I was put on hold twice on different occasions and they never got back to me. I sat there for 5-10 minutes hoping they would get back on the phone but that never happened. I understand it can get busy sometimes but putting a customer on hold for over 10 minutes is too much. I am not coming back here again. read more

Update!!! Order received. Was contacted by Hasan after review and he offered his apologies and refund. As I told him I don't need the refund and appreciate him reaching out. I don't mind waiting for good food so long as I know what I'm in for, please take that into consideration when advising the public of your anticipated delivery times. Hasan, thank you for reaching out! I appreciate it. I love your restaurant and food- now I will eat! My tummy is super happy. read more

This place is small (two tables, no restroom) but the food is really good and well cooked. My husband and I loved it.

This is one of my favorite Mediterranean spots! I recently went back and had their chicken platter. They give a lot of food and it is well cooked. Their sauces are really delicious as well! read more

Amazing staff and amazing food! Just ask for Toka! I totally recommend it for anyone looking for a good meal that's affordable and delicious. read more

Best shawarma spot! Was introduced to this spot through a friend back in 2010. I then introduced this spot to my other friends, who then introduced it to their friends/family, and vice-versa. I thank my friend to this day for showing me this spot. Everything on the menu is just amazing. Chicken shawarma sandwich with fries and I'm good. Don't forget the Duzan sauce its a must! The platter is also good which comes with the choice of meat, rice, salad, and bread. The ambience is really nice and staff is friendly. Food may take some time as they have a bunch of delivery going out. They paly nice house music which is dope. Never a disappointment when I'm here. read more

Best chicken shawarma ever. One of the best fry sauces ever. Excellent house-made fries, on par with the best. Friendly and helpful service. Interior is nothing special, but that's not important to me. Reasonable prices. A+ read more

I was walking by yesterday and decided to just go in and get my lunch from here. Best choice I had made yesterday! I didn't know what to order so the guy at the counter suggested Chicken Shawarma, so I went for it. He asked if I wanted fries or rice with it and I said neither. So he said ok, I'll make it a salad and I said AWESOME! The boy that made it put everything on it from the salad bar including some white and some pink sauce. I took it to go and as soon as I got home I ripped the bag open because the smell was driving me insane with hunger. I also saw there was some type of bread wrapped in foil. I tasted the bread and MY GOD!!! It was amazing! Only to realize NOW after seeing pictures on yelp did I learn that that was a Pita Bread! I have NEVER EVER tasted pita bread that good!!! As for the chicken shawarma, it also tasted great! I just wish I wasn't on a diet so that I could enjoy it with rice or fries. However, this was definitely the best chicken salad I've had thus far and SUPER flavorful. read more

What a great place. It's so hard to find good falafel but we no longer need to search. The seasoning is perfect- it does have a little kick (spicy). My husband got the falafel sandwich which was stuffed with 6 falafels, salad, pickles and tahini. I ordered the chicken shawarma plate. I usually do not get chicken shawarma because it is never seasoned well, but they didn't have the beef or lamb when we were there. In any case, I'm glad I got it. It was delicious! I got it with salad and fries and it come with a warm pita on the side. It was so much food I could not finish it. Everything was only $16!! The place was very clean and the atmosphere was laid back. Duzan is definitely on our "go to" list. read more

The food is fantastic! They forgot the sauces that were on the side but made up for it by quickly delivering the missing items and tossing in some delicious falafel on the house! We will definitely continue to order! read more

Good food but they don't notify customers when pick up time is long. After I called in 15min I went there and waited an extra 25-30 min just for two sandwiches. They just keep telling you they're making it. read more

I get a falafel platter which comes with many extras. It has all kinds of deliciousness. They ask about preferred spiciness which they adhere to. I appreciate that I don't have to answer a million questions since I don't know the answers. They just put it all together and it's excellent. I recommend Duzan for take out - although there are several tables if you wish. They are very welcoming. Worth the travel time. read more

Pretty good shawarma in a congenial setting. It's counter service but they serve you with real plates and cutlery. Also there is a bathroom, unusual for counter service ethnic food. read more

Excellent chicken shawarma, the falafel balls were made fresh to order and tasty as well. I think I will be visiting this place often!

Where do I start!!!?? I can not say enough good things about Duzan! The food is fresh and healthy; made with good wholesome and natural ingredients. This is a true example of what Mediterranean food should taste like and the owner brings his own flare to the food of his land. I will go back weekly if possible!!! :-) read more

We are visiting NY and were in a mood for good mid eastern food. We looked for restaurants with 4 and 5 star ratings and found Duzan. We were a little sceptical with the online ratings but decided to try it anyway. That was a very good decision. The food from Duzan was outstanding. We ordered seven different meals including three sandwiches. Everything was exceptional. read more

The best chicken shawarma in ny. I've tried many other spots and none come close. Get their special sauce on top.

The food is awesome and comes at a good price. Delivery is always quick (within 40 minutes).

just go yo! chicken platter all the way! unlimited sauce action at the tables! open late! so delicious worth a drive and a half! love it. eat at duzan. eat eat eat. read more

Love your food! Best in Astoria! PLEASE start delivering again. You've lost our business since we can't easily get to you when we want Duzan, we'd love to give you our money again in exchange for your delicious delicious food. read more

This place is the BEST falafel place ever! There is so much flavor in the food, there falafel is amazing and there chicken shawarma is amazingly moist. I've had my share of good and bad kebab in my day (from many different countries) and this place is truly awesome! The sandwiches come with a salad bar of goodies to load up on and the lentil soup is really good! read more

While not absolutely astounding, the food was good. The service was very quick. The only concerning thing here is that the people behind the counter are extremely difficult to understand. As for credit card usage, expect to be asked 2 or 3 times if you have cash. read more

Ive had a lot of Falafel and Duzan is definitely one of the best places to get it from. The pita sandwich is stuffed, the pita is warm and the sauce is great! The only negative about this place is delivery can take a while sometimes and it also takes them a while to answer the phone. Otherwise this place is my go to place for falafel!!! read more

Duzan is incredible. In a neighborhood teeming with delectable variations on the middle eastern culinary tradition of shawarma/gyro/pita sandwiches and other such deliciousness, Duzan stands above the rest. The chicken shawarma sandwich strikes the perfect balance between the delightfully seasoned chicken and the mix of veggies and sauce, distributed evenly throughout the warm pita for well proportioned bites. The fresh hummus with favs beans is stellar. The hand cut fries are excellent and the extra sauces are killer. Absolutely outstanding food here. Do it. read more

Fantastic falafel and the falafel sandwich is only $5! My only complaint is that the dining area could be cleaner, but this is mainly a take-out place so it's not a big deal. read more

Absolutely wonderful, the spot that made me fall in love with Astoria. Regrettably, this was my first shawarma/falafel stop once I moved to NYC, making every other place in the city seem utterly pedestrian by comparison. In addition to everything else that countless reviewers have rightfully praised, I feel that their pita alone warrants a five star review, as this is a simple and crucial element to any Middle Eastern/Mediterranean spot that is frequently overlooked. Furthermore, I have had nothing but excellent interactions with everyone behind the counter. I recommend you get one of everything on the menu, and I recommend that you do this as frequently as possible. read more

Absolutely amazing. Besides having extremely friendly & accomodating staff, the food is unbelievable. The shwarma and falafel are the best in ASTORIA!!! You cannot go wrong at this eatery. Lastly, the deal for lunch is the best around. Plenty of food stuffed into the sandwich, unlimited salad bar, and a drink!!! Also, the lafa is amazing! We'll be back again and again!!! read more

I eat here pretty much every week and i get the chicken kebab sandwich. Awesome food! and the own even gave my son a toy!

Place is great. Worth every dollar. Place is very clean and good service. And they deliver!

The Falafel pita sandwich is fantastic. The shawarma is good, but the Falafel is so good I get it every time I go.

Ordered the shawarma and it was the best I had so far. The food was great and the place is very neat and clean.

Horrible first experience. Went there with a restaurant.com certificate with my family and the guy at the front said they accept them - no problem (no surprises there). Just to make sure again when I saw a second guy and was about to place our order, I asked again if they accept the certificate and this guy says "no we don't accept them anymore" which they clearly should since people out there are PAYING for those certificates in advance and that should constitute a binding contract in the U.S. since they are participating in this agreement with restaurant.com and it would be impossible for restaurant.com to sell these certificates WITHOUT Duzan's consent. This guy continued to say "we don't accept those anymore". I come home that same night within couple of hours and check restaurant.com and guess what....their certificates are STILL being sold online!! This basically means Duzan is participating in unfairly robbing people of their hard earned money. Very disappointing experience. No wonder on a beautiful Saturday night while there were hundreds of people out on Steinway....this restaurant had nobody sitting there during prime dinner time. Regardless, read more

Round 2: first thing to mention is the excellent customer service. Hasan, the owner, is very passionate about delivering the perfect food experience to his customers. He saw my review and offered to send another round on the house. He sent a variety of their dishes and oh I'm glad he did, because I got to try their amazing falafel. So flavorful, crispy, not greasy at all, and has a bit of a kick to it. Dip it into the white sauce or the special sauce and you'll be happy you did! Hummus was a lot better this time, quite creamy. Still not my favorite but everyone has different palettes. The pita was out of this world amazing (per usual). Fries were tasty and crispy (also yummy when dipped into the special sauce). I wasn't too crazy about the beef/lamb shawarma platter with rice. I do love the pickles, though. Not sure why but the platters don't hit the spot. However, I will DEFINITELY be back for the falafel. Perhaps a falafel sandwich so I can get my hands on that pita and falafel again. read more

I had wrote a review two weeks ago giving one star because the food I got was very dry, In few hours the owner messaged me. I was very surprise and happy for the quick response by the management, I explained to him what happened in detail. The owner was very nice and helpful. He told me the restaurant is very busy and they cut the meat and keep it in the pans so the customers don't wait long, Since I came around closing time, by mistake they used the pan which they were about to throw away. Everybody make mistakes, the real thing is to realize it and fix it. He told me to come back and get what I ordered on the house. This really shows that the owner care about the customers and want to severe the best quality food. I got food from here once before and it was really good that's why I was surprise at what happened. I am glad that owner explained and made it rite. I am giving this place 5 stars because the food is really good specially there lamb/beef with rice and salad. Its really juicy cut in small pieces. Plus the owner is really nice and do treat the customers nicely !!!! read more

they have absoluetely delicious shwarma meat....its likr meat melts in your mouth. its that good.