Craig and his staff were a 10 out of 10! Spacious rooms and amazing location and pool. Once the…read morelobby and bar renovations are finished this will the best spot on the island!

Terrible hotel building with terrible customer service…read more Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don't know how to handle issues which you will have plenty. We didn't have AC 2 out of 3 nights and they didn't even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don't know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won't let you sleep. Jesus, it was 3 days of hell!

Beautiful but small resort in Key West. Got the double balcony ocean front room and it's totally…read moreworth the money to see the water view and the spectacular sunset. Great central location that we technically didn't need a car. The beach was tiny but the water was crystal clear. We booked the jet ski at the resort toi and that was super convenient. We'll definitely come back the next time we're in Key West. One of my most favorite beach front rooms for sure.

Agree with the overall ratings online for the Hyatt Centric, Key West. Nice hotel with nice rooms,…read moreoverall good accommodations. Staff were very friendly, helpful, provided prompt service. Nice pool area, with a bar next-door serving decent food. There are a few small pools where they keep rescued freshwater turtles, which are fun to feed! Location right next to the marina is very good, and allows easy access throughout Key West on foot. We enjoyed our stay there, and would go back!

We haven't stayed here although the place looks awesome. Rooms open to the pool…read more We just stop at the bar, which is really cool looking. Stylish! But then they showed us their rooftop bar (live music!) that overlooks Duvall St. so now that's our go to spot to drink and people watch. See you there!

Recently stayed at this beautiful boutique hotel. Feels more like a bed & breakfast then typical…read moreMarriott property. Property does not have one consistent vibe, but it is closest attributed to South Beach/modern. Rooftop bar has live music in the evening and good drinks while overlooking Duval street. Breakfast selection is good, but if you are used to complementary breakfast through the Marriott status, then you are only offered eggs, bacon, granola, and toast. Sadly the bacon was stale (we were one of the first, if not the very first to order breakfast, so it being completely cold and stale tells me it's not from today). We asked for coffee at breakfast and were pointed to the coffee station on the front end of the bar. Just drip coffee, nothing special. No milk, alternatives or honey, just cream, sugar and stevia. That part could be improved for it being about $400-$500/night. The room itself is decorated well and clean. Plantation shutters look great, but they do let in light in the morning since hotel doesn't have any curtains. Walls are thin as we heard the phone ring, but turns out it was our neighbor.

We stayed her two night from 4/3/26-4/4/26 and loved it. The staff is extremely friendly and…read morehelpful. I like that I received a text from them early on our check in day and asked when we'd be arriving. We were a little early but our room was ready when we arrived. The lady working the front desk was very nice and check in was quick and easy. The guys working valet are top notch. They were quick and friendly. Even when I forgot to get something from the car and needed it again. I walked to it, but they offered to get it. The cleaning staff was friendly when we saw them in the hallways also. We book a King Pool view room and it was clean and spacious. It has a small fridge, coffee maker with pods, a pull out couch and 2 chairs at the desk, and a tv. The bed was firm but comfortable and the pillows were nice. The only thing I could see is the at the hallways of floor 2 needed some patching and paint at a few areas. We will definitely come here again on our next trip, soon.

Zero communication among staff here. I had called to make sure we can book a day pass to go to…read moreSunset Keys beach. We've had had dinner at latitudes serval times and really enjoyed our evenings. We had confirmed we can book a day pass with Mariana at the gift shop. We enjoyed our morning then showed up at 2 so spend the rest of the evening to watch the sunset at the beach and the woman at the gift shop (wasn't Mariana) who was God-awfully rude said that that wasn't correct and all answers go through her even though I called and gave the name of whom I spoke with. Was just so unprofessional and insufferable. Thank God I stay with family when visiting because they shouldn't get a dime with staff like that.

Absolutely LOVED this place. Free beer or soda upon check in. FREE HAPPY HOUR like what?!?! How can…read moreyou beat that??? All the staff are friendly and nice. The property is filled with hammocks and tree swings, perfect places to drink your FREE coffee or tea from the lobby every morning. You know what I loved more than all the free beverages (lol)? The fact that we visited in the middle of summer and didn't get bit by a single mosquito! How is that even possible in Florida during summer??? They must spray & have mosquito repelling plants. Or super powers. Our room was cute and clean. We got the standard room (no upgrades) after the Hyatt screwed up our reservation and we were scrambling to find accommodations last minute. But ya know what?! This place was so much better! I can't rave enough about Eden House. We are definitely staying here when we come back!

***Buyer Beware*** This hotel is a scam. They advertise…read morerooms with queen size beds that are clearly full size at best. I actually measured the bed and it was far smaller. On top of that the room is almost closet sized with an exposed shower and sink which makes it feel very humid in the room. Theres barely enough space between the bed and wall to walking into the room. The shower also hadn't been cleaned with a piece of old soap stuck to the floor and bug crawling under the pillow when i moved it.. I brought it to the attention of the man working the front desk who first told me it was a queen. The GM came on later that evening and admitted that it wasn't a queen and offered us a slightly larger rom but same size bed. Again the sink was in the room and it was stuffy and humid which made it hard to sleep more than four hours. I canceled the room after one night and tried to get my money back, but they've refused. Do not stay at this hotel. The "queen room" is basically just a hostel at hotel prices. $260 a night in my case.

Decent hotel close to Duval street. Staff is SUPER nice and we felt extremely welcome. My ONLY…read moreissue was that the room never got serviced until the very last night. Oh and the elevator closest to our room was down. Prices were expensive too. (Ok so I had three issues) All in all I had a great time and my room was good. Great views of the sunset!

This hotel is a mess. It's pretty and has a beach but that is about it. It is extremely overpriced…read moreand the staff is very rude and not on top of things. The rooms are not what you would expect for a $700 a night + hotel and the service DEFINITELY is giving holiday inn. They called me after I left saying I didn't pay for the room even though this was supposed to have been prepaid before my trip. Now they are even accusing me of doing fraud over something that is clearly a mistake on their staffs part. I only went here cause I have the Amex and they give you incentives but the entire Hilton Chain has mostly crappy resorts. Will definitely not ever stay at a Hilton again.

What a fantastic place! We were looking for a "non hotel" experience for this trip and just loved…read morethe luxury boutique feel of the Marquesa! It was a relaxing Oasis just two blocks from the hustle and bustle of Duvall, allowing you to partake in all the day and night activities, but then escape back to your quiet, peaceful place to unwind! The room was much larger than we expected with a large living room area with desk and mini fridge full of different drinks, with more drinks of all types on top, with a variety of snacks! The bedroom was also large, with a large closet and a VERY comfortable bed in a room that darkened to allow us to sleep in one day. Both rooms had TV's if you wanted to unwind with different show types. The bathroom was gorgeous with separated dual vanities so no spousal battles getting ready, a separate water closet (also helps avoid battles :) ) , and a huge shower with a great dual shower head fixture including rain shower. Given the propensity for high temperatures in FL, the AC in this place was great and ceiling fans kept the room as cold as you wanted. The pool areas were little botanical wonders full of great foliage, comfortable lounge chairs and just gorgeous serene surroundings. There were usually only a few adults there so it was a quite paradise to go read a book in the shade, lay out in the sun, swim or just relax. I'm not much of a pool guy, but even I enjoyed our time at this one. The lobby area is really cool with a refreshed vintage house and vintage furniture and decor. We ate at the cafe one day for breakfast and got great service and a pretty good meal. The staff was mostly friendly with a few more mellow younger folks, but some really nice housekeeping staff who joked with us! The only issue I could see is potentially the parking. We got lucky and found some on street spots but if not, I couldn't tell if they had enough parking and it's a little pricey at $30/night. This kind of quality doesn't come cheap, but we will absolutely splurge and stay here again if we return to Key West and have already told others about it!

Marquesa Hotel is a small boutique hotel in Key West. Our brief stay was lovely, and I'd want to…read morestay here again if returning! What I enjoyed: *Great location *Delightful, helpful employees *Neighboring restaurant Cafe Marquesa is fantastic dining! *Complimentary sangria at afternoon check in and coffee in the morning. *Beautiful pools, water fall garden and tropical landscaping *In room dining available. *See attached Hotel information photos.

The MARKER has won me over !…read more From the outside of the property the place looks great and looks like many of the homes in Old Town but much newer and much bigger. And inside the building the decor is keys typical but done so well and the entrance up the stairs is great. I also love that they have a private garage beneath the resort. Once we got our keys, we passed through the pool areas (more than one pool) and it's lovely; so tropical with tons of palm trees and other plants and it's kept so nice. We arrived to our room and was so pleased, so clean and decor made us feel good. As nice as everything was I wanted to go out for the night and the location for this can't be beat. Right by the Bight Marina so we have a lot of restaurants/bars to choose from like Boat House, A&B Lobster, Half Shell Raw Bar and Schooner Wharf and in the morning you're right by Cuban Coffee Queen. Also the location is walkable to Duval Street so you have more restaurants more bars and lots of action.

We Stayed here for 2 nights and really enjoyed it. The location is phenomenal... walk to…read moreeverything. The hotel was very nice (smaller somewhat boutique) , cool vibe. Not really a resort as someone else also mentioned... although there is a mandatory $56 a night resort fee. The hotel was clean , the room was nice with a separate shower and bath tub, balcony, the bed and pillows were great. I'd def stay here again as long as I can still $wing it

From the moment we arrived, I knew this trip would be special. The hotel grounds were absolutely…read moregorgeous, peaceful, and beautifully maintained. Even though it's just off Duval, it felt totally secluded and relaxing, like our own little oasis in Key West. The staff made the experience unforgettable. Trudy, Cindy, Alex, Randy, and Rose went above and beyond to make us feel welcome. And of course, the little bar quickly became our favorite daily tradition...our first stop every day at 5pm. Everything about this trip exceeded my expectations. I've traveled quite a bit, but this was truly one of my favorite vacations. We can't wait to come back!

Overall, what a great experience. From the first minute we walked in we were greeted and hit it off…read morewith a very friendly and welcoming staff. Trudy, Rose, Alex, Randy and Cindy when above and beyond to make our stay memorable. Can't wait to go back and see everyone again. Thank you!

My husband booked Sunset Key Cottages for my birthday weekend, at first I didn't know how I felt…read moreabout having to take a water shuttle back and forth to the main KW island, but it was great! The shuttle was very comfortable, always on time and the captains were professional. As long as you plan for it, it was never an issue. The property is beautiful, lush and beautifully decorated, with orchids and flowers. We had a 2 bedroom/3 bathroom cottage, it was huge and very comfortable. We also loved Latitudes restaurant, we enjoyed a few breakfasts and dinners there, fantastic food and service. We can't wait to go back!

3/16/24-Well, all I can say is, thank goodness for Sunset Cottages. It was gray and rainy in DC…read more(that's the norm this time of year) so Key West was a wonderful way to avoid the DC winter! I can't say enough about the staff. I've never met so many people with smiles on their faces. Food was fabulous. Pool satisfied my grandchild. Two br cottage perfect. Glitch in AC, which was fixed in a nanosecond. I can't say enough wonderful things about this resort! Thank you Sunset Keys!