The one thing this place has going is the location! For the things we did, it was in a great spot! However, for the ammount of money you spend I would probably not come back! We were so excited to find out there was live music every day at the pool, only to be disappointed when most of the time it was not that good! They also allow locals/ non guests to come in which we heard several times while we were out from people and it was proven true! The bar/restaurant hours were so odd and it closed pretty early for being the only food in the place! Do not expect early check in or late check out- they do not accommodate this even though they text you to ask when you will be arriving! We only had someone clean our room once during the 6 days we were there! We ended up bringing our own trash out everyday, finding someone for toilet paper/towels, etc! This trip was for our honeymoon and it was just disappointing to spend so much money to get the bare minimum! read more

Got a deal on this spot. A bit pricey otherwise. Spent 5 nights here. Great location to all of the things-very walkable. Resort fee is a bit much given you don't really get anything for it. Rooms were clean, bed was a little too firm for me and the pillows were flat. Different activities throughout the week. Only downside is housekeeping slamming doors in the morning when cleaning rooms-if you were trying to sleep you wont be. read more

The MARKER has won me over ! From the outside of the property the place looks great and looks like many of the homes in Old Town but much newer and much bigger. And inside the building the decor is keys typical but done so well and the entrance up the stairs is great. I also love that they have a private garage beneath the resort. Once we got our keys, we passed through the pool areas (more than one pool) and it's lovely; so tropical with tons of palm trees and other plants and it's kept so nice. We arrived to our room and was so pleased, so clean and decor made us feel good. As nice as everything was I wanted to go out for the night and the location for this can't be beat. Right by the Bight Marina so we have a lot of restaurants/bars to choose from like Boat House, A&B Lobster, Half Shell Raw Bar and Schooner Wharf and in the morning you're right by Cuban Coffee Queen. Also the location is walkable to Duval Street so you have more restaurants more bars and lots of action. read more

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We Stayed here for 2 nights and really enjoyed it. The location is phenomenal... walk to everything. The hotel was very nice (smaller somewhat boutique) , cool vibe. Not really a resort as someone else also mentioned... although there is a mandatory $56 a night resort fee. The hotel was clean , the room was nice with a separate shower and bath tub, balcony, the bed and pillows were great. I'd def stay here again as long as I can still $wing it read more

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The Marker is surely a 5 star hotel, however it falls short by calling themselves a resort. The building and grounds are very nice. Where it falls short is the service and attention to detail that is expected when you are staying at a resort. The 2nd floor room attendants fall woefully short of resort service. Imagine after your room has been serviced then your wife jumps in the shower, but upon completion she realizes the attendants took the dirty towels but never replaced them! Then imagine my surprise when I tried to dial up the front desk (or anybody for that matter) but the hot buttons on the phone are just there for looks. She managed to sort of dry off with 1 face and 2 hand towels. This was just one of many issues we had with the staff. I must say the front desk staff were all nice, just not very effective at getting you any assistance because the rest of the staff just doesn't seem to care. I kind of felt like we were annoying them by staying here. Although it is in a great location I'm not sure I would stay here again. If you are going to call yourself a resort then your guests should expect resort type service which is certainly lacking here. read more

The Marker Waterfront Resort - Broken elevator our entire stay. - Resorts Near Me - Key West, Florida

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Not great. Slow check in, noisy room, tv unavailable, a bit dirty. Don't book a a suite!?".

Going back almost a decade ago, I recall this 2 acre plot of land stood empty and then with the blink of an eye there was a building constructed overlooking the Bight Marina but it wasn't The Marker.... a short time later that building was gone and a whole new complex was constructed... THE MARKER has arrived. I read that this was the first new hotel is over 20 years and you certainly could'nt have picked a better location. Obviously, Key West has a very large number of upscale hotels from high-end to chains to bed & breakfast; but not many can brag about overlooking the active Bight Marina (with exception of the Galleon), and still only 3 blocks from Duval Street. The hotel has the architectural style you'd expect from Key West (conch style with lots of charm). The entrance is excellent with colorful sculptures and front doors (and an oversized adirondack chair in a teal blue). Enter into the front doors and welcome to the gold rail staircase leading to the lobby. The staff in the lobby were friendly and the concierge was very helpful and not pushy. SO FAR, WE ARE IMPRESSED. Once we were assigned our room, we relocated our car to the lower level parking garage. We booked a regular room (didn't bother with the pool or water views)... and to be honest, I was plenty pleased. The was another building behind us from our balcony but there was plenty of landscape and it was relaxing. Despite what I had read in other Yelp reviews (and somewhat concerning), we experienced no deficiencies in our room... very clean, comfortable bed, nice decor and personal touches... and room looked excellent and the bathroom was phenomenal (clean and stylish). STILL IMPRESSED. Outside the buildings are the pool areas... the two main pools right by each other and with a light surrounding of landscaping and some extra amenities like a bar, sunblock station and a stage for entertainment (I assume). The "other" pool is reached by going through the buildings and I found this area to look nicer and the "other" pool is and "adults only" pool. The landscaping here is fuller and very tropical with a nice sitting area and a couple outdoor sculptures (but no drink service, but you can visit the bar and bring them here yourself). The hotels also happens to be "dog friendly"... and they provided a nice little spot for the fur babies to go to the bathroom; complete with artificial turf open area with nice landscaping and a doggie bag pole... But I love the extra touch, a bright red fire hydrant to pee on. I really loved waking up and being only a block away from CUBAN COFFEE QUEEN.... grabbed coffee upon waking up each morning and Pan Cubano and enjoyed it sitting on our room's balcony. My only gripe was requesting a late check-out (only requested one hour), was responded with what seemed like a prepared response they use with all requests, "WE'LL LET YOU KNOW IN THE MORNING THAT YOU LEAVE BECAUSE WE DON'T KNOW HOW MANY ROOM REQUIRE CLEANING". In some hotels I say I understand but our room was not serviced until late afternoon each day. So why would it matter if we left the room at noon instead of 11AM. They even showed up to service our room one day at 5:00PM when we were getting to go out (we had to request they return in 30 minutes. Overall, we loved the style and decor of the hotel, loved the pool and landscaping (so tropical and relaxing), loved the location and loved that mattress. read more

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I saw ROB BENTON play tonight, and it was amazing. He always delivers, and I'm awed by how he mixes it up and keeps it fresh every show. PLEASE BRING HIM BACK!!!!!!!!!' Once a year is not enough! We him. read more

Negatives: No to room 133 or a room in a stairwell or next to elevator. No curtains on windows except big slider. See my picture from the middle of the night. Next to elevator, and could hear every time it moved. Did not provide more than one roll of toilet paper as if anyone wanted to take the ultra thin toilet paper home. On the day before we left, they did not even give a spare (only the one left on the wall). Very very slow elevators. Positives: Great location Staff friendly Many amenities Three pools: 1 at outside weather temp, 2 at around 88°. Full service at the pool side. Someone singing by the pool. Even though all of them not good, but that is most singers in KW. Hard to come across a good singer. read more

The Marker Waterfront Resort - My room in the middle of the night. - Resorts Near Me - Key West, Florida

Walls are hallow and doors are heavy. So you can hear everything and every single door opening and worse, closing. We had hair in the tub and the lighted mirror in the bathroom didn't work. But we let it go. Trying to be chill. BUT If you want a 30 min late checkout, get ready to pay. Checkout is at 11 and at 11:04 there was a knock on the door and enters the person to get you out. They said if we stayed until 11:15 we'd get charged $50. We were there 4 nights..... Sadly our last minutes at the hotel was met with rudeness and no grace. Nothing like the Key West hospitality we've had outside of the hotel. Front desk staff and the pool bar staff are nice but can't say much for housekeeping. WILL NOT BE BACK. read more

The Marker allows locals to visit their pools (yes, plural), and my friend was privy to this spot during my recent visit to Key West. We stopped by one afternoon to enjoy the DJ set, some tasty drinks from their poolside bar, and of course, the pool itself. Most patrons were very friendly, and at first we weren't able to locate free chairs, until a couple got up and let us know they were leaving, which was really kind of them. We stayed for at least a couple of hours. I ordered a raspberry lemonade frozen drink that was so good and refreshing. We visited in mid-May and the pool temperature felt like bath water to me. Apparently, in the summer they do chill their pool though. I previously didn't know that was a thing being from the Northeast, but that makes sense considering the outside temps. I can't speak to the hotel experience itself, but the pool scene was quite nice. read more

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Great location but they REALLY need to invest in pillows. Each visit we are frustrated with the awful pillow options and our backs and necks hurt that entire trip. Rooms are clean and great location but the walls are paper thin and pillows are just a big problem. 3 nights in a row had to listen to the couple in the next room argue then have sex loudly until 2-3am every morning. Walls do not offer any sound control. We stay here for dog friendly and great location but will probably consider an airbnb for future trips. read more

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Total rip off! I do not recommend this hotel. Staff unfriendly and not at a professional level for the price point. A front desk employee sold us a better view at a higher cost but didn't tell us that the view included a bar playing music blasting in our room until 1am, carpet ripped, rooms are dated for the price, security gate to the public left open, add on charges outrageous. read more

The property was nice but the service and pure apathy by employees was shocking. The hotel messed up our reservation but refused to correct the issue until the next day. It was a Sat check in and the manager was not available. The front desk was totally unhelpful. The solution was for us to vacate the room assigned to us early on Sunday morning so they could get the room cleaned for others. But our new room would not be available till after 3 pm. Really messed up our scheduled plans. The manager never followed up to our complaints. I would not recommend this to anyone. Too many business want to provide service to accept the pure apathy of this manager and staff. read more

Great hotel great pool area with a huge bar. Always go when ROSE is working . A great bartender read more

I would give 0 stars if possible. The staff are clueless. Very few staff speak English and is frustrating when trying to get information. They love to tell you everything you can't do. Was not welcoming at all and didn't like paying for a terrible environment. The pools are very small. We are easy going people and just wanted to relax and forget about the daily grind but staying here was definitely not the place to do it. Think twice before staying there. Islamorada was much nicer for views and a more chill environment with happy people around. read more

This place is a mess! Don't stay here ! It's a rip off. They give you a price, then when you check in, they add a $50 resort fee nobody told us about, and $42 for parking. Our room wasn't ready until 4:00pm. Then, when we finally got in the room, our TV was out. It took engineering 2 hours to fix it. So we asked a late check out the next day. Nope, no can do. They wanted us out by 11:00am. Also the room had 3 towels. No free coffee. Not in the room, nor lobby. So NOT worth the money. STAY AWAY from The marker Resort! read more

Terrible from check in to check out. Insects in bathroom, reported twice. Room needs a full renovation. Dirty carpets, horrible mattress and housekeeping was nonexistent. For the $50 "resort fee " you get use of the pools and pool towels. No welcome drink as advertised. No service for drinks or sun products poolside. Bar area overpriced even for the Keys. No real restaurant. Key bracelets stop working. No bell service for assistance with bags, parking $40 a night. Keep your money, book elsewhere. read more

The Marker Waterfront Resort - Insects in the bathroom. Maintenance said we lied, so we took pictures. - Resorts Near Me - Key West, Florida

The location is great. I took photos of the items that did not get fixed in our room and a mildewy life ring at the Adult pool. The hospitalty was poor and the "cleaning" was new towels and a remade bed....no vaccuuming. We could have addressed these issues if we had a working phone and not requiring text exchanges. Even the daily complimentary water became an issue. The final straw was not extending check out an hour or two to accomodate our late flight. This is a first for us. The bright spot was Karolina and her Central European charm. At dropping nearly $1k per day here, not a chance of returning. read more

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The hotel itself was ok. The staff by the pool and restaurant was amazing however the manger for housekeeping (Katya) was very rude. After we asked for a late check out, since during our 4 night stay, they cleaned our room after 4/5 pm should t be an issue. Checked out literally 10 minutes late because we were waiting in the lobby as another client was having different issues as some of his stuff was missing. I got charged a $50 late fee and additional fees, total of $56.25 Also there were never enough towels by the pool. Unacceptable!!!! Will not be returning. read more

This is very squarely a 3 star hotel, not 4. We stayed here around Christmas and it was our first time in Key West. We wanted to have a nicer hotel in a prime location, and while the proximity to everything was perfect, that's about where it ended. Our room was the 'garden view' which just overlooked the pool, which was fine, but the room itself was tired and not well kept up with. The carpet was very badly stained/dirty, the bathroom had cracked tiles, water stains (I guess from leaks) on the ceiling, and clearly some fixtures, like the sink, had been swapped out, leaving stains from where the old fixture was. The room appeared to have endured many seasons of Spring Break... not the vibe we were hoping for in a 4-star hotel with a price tag north of $600/night before resort fees, $40 parking, etc. The cleaning of the rooms was abysmal as others have noted. We would leave the room around 8:30/9am, come back at 5pm to find nobody had come to clean. I ended up finding the cleaning staff in the halls and asking for fresh towels. The front desk staff didn't seem to want to be there, and generally there was no hospitality to be had. I don't need much, but a simple recognition that I exist once in a while would be nice, for my own sanity. To reinforce the lack of soundproofing as noted in other reviews, this is very real. Our neighbors slept with the TV on, which we heard through the walls, and at one point, I heard the neighbor upstairs yacking his guts out. Will be staying at another hotel next time. read more

Very nice hotel in Key West. The 3 pools are great; the first two are very close together and have live music and an upbeat vibe. They're also close to the bar, where you can order food and drinks. There's no poolside ordering, so you do need to go to the bar to place orders. The bartender is great and makes solid drinks; I also enjoyed the fish dip. The adults only pool is much more serene if you want a quiet place to relax. The room itself was pretty spacious and decorated nicely, and I enjoyed sitting on our balcony in the morning. read more

Just returned from a four day stay at The Marker. Absolutely beautiful hotel in the best location. Short walk Duval, great coffee shop next door and surrounded by a beautiful marina with lots of dining options. The bartender, Rose' was amazing providing lots of great recommendations. The only reason I didn't give 5 stars is that we never got maid service the entire stay, we had to ask for towels and toilet paper. Would highly recommend despite. read more

The Marker Waterfront Resort - Resorts Near Me - Key West, Florida

The pool day pass is the way to go to enjoy the amenities in Key West. The mahi bites were phenomenal! He fries and the Caesar salad were great as well. I highway recommend for the day. read more

The Marker Waterfront Resort - Resorts Near Me - Key West, Florida

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By far terrible experience at this place, bathroom toilet was soiled, small flys in the room, front desk was a bit rash, carpeting is from the 80s, beds feel like spring sale, and she would not let us check out 1hr after checking in, did not even bring water to the room as it's supposed to be complimentary, $30 parking fee, $50 resort fee, $550+ a night you would expect more from a hotel, steer clear unless your ok with mediocre ambiance and service, will have to dispute with credit card company Another guess also came down complaining of no AC in the room and they have no one to repair it and instead gave the customer option for a fan smh read more

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SPRING BREAKERS' HOTEL IN KEY WEST Don't let anyone fool you....the college spring breakers are welcomed and catered to at this expensive hotel. We had a nice upgraded room, and the hotel had a great location near Duval and the Marina area. However, the essence of the property is a courtyard of two pools and a bar. There were dozens of college kids, who played loud music and drank from 10 am to 10 pm. To get to the bar, you had to dodge the cornhole bean bags; there was no interrupting their games. The kids were fine, but the rest of us had to fight for the 10 chairs around the one small pool that was not occupied by the students. And to boot, the "grown up" pool's chairs (8 of 20) were reserved early each morning by a local resident who claims to have purchased a "non-hotel guest's day pass." When we complained about the situation, the management told us the hotel was "family friendly" and maybe we would be more suited for an "adult only" hotel. We were told to use the serenity pool (tucked away on the other side of the hotel.) With the crowded students' rooms and mess, they did not "clean" our room until after 5 pm; we asked for towels several times. The rates at this hotel are among the highest in KW (and be prepared for the resort fee at the end). In general, Key West is somewhat exclusive, not beachy, and not a particular mecca for spring breakers. But The Marker seems to court this crowd, so buyer beware. read more

When we checked in we all got a rum punch as a starter/welcome drink. There is valet parking only at it is $35/night. There is a elevator conveniently located right in front entrance . The rooms are beautifully decorated. Each room has a balcony. How cool is that ? There is a tray with snacks and few items like wine opener, t shirts, chocolate, Tito's, Patrón, etc. There is Keurig coffee maker, a small fridge with plenty of refreshments, and a nice 55" TV. We lounged at the amazing and refreshing pool, surrounded by a beautiful landscape. This hotel is centrally located. We walked everywhere. Will be staying here again when in Key West. read more

The Marker Waterfront Resort - Our beautiful room - Resorts Near Me - Key West, Florida

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We stayed for 4 nights. PROS: pool & gym are nice. The pool food at the restaurant was decent. You can not beat the location. CONS: the bathroom and general cleanliness of the resort needs work. See attached photos of our bathroom, which looks like it has not been cleaned in months. Housekeeping is basically just throwing the sheets back over the bed and replacing towels. The general feel of the hotel and staff gives holiday inn vibes, did not feel appreciated as a guest while spending 500+ a night on a room. read more

The Marker Waterfront Resort - Bathroom floor - Resorts Near Me - Key West, Florida

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Nice little rooms with balcony's and nice bathrooms. There are elevators to get to the garage and lobby or there are stairs leading up to the lobby from the front. Great space in key west! read more

The Marker Waterfront Resort - At the marker resort pool, bar and restaurant with some live music in the back! - Resorts Near Me - Key West, Florida

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We were 2 couples for 4 nights. Very disappointed. The Front desk and cleaning staff were not pleasant. The linens (towels, sheets, pillows) were awful - had better at a cheap hotel. The worse was the pool - visited at night and it was disgusting. Full of oil, hair, etc. this is not a resort worthy of 500$ a night. Our friends room was not serviced 3 times. Go somewhere else! Oh an the resort fee??? For what??? The pool bar was good but it closes at 5pm. Nothing there after 5.... read more

I really hope this reaches management. I've been coming here for the last year to hang out by the pool, and I always have the same 2 pools bartenders (Sunday crew) they are absolutely amazing and I love how local friendly they are here! Live music is always amazing too. Your Sunday bar crew is absolutely top tier! read more

Then WORST breakfast, it was like the free continental breakfast at a 2 star hotel. Extremely dissatisfied. Restaurant staff extremely unfriendly and appeared very unhappy at their jobs. read more

The Marker Waterfront Resort - Breakfast at Starboard - Resorts Near Me - Key West, Florida

Don't stay there! don't do it ! one night more than 1000 dollars During our stay, there were always ants on the washbasin in the bathroom, and there was no room service. did not clean the room during our stay.the hotel The services and facilities of the hotel are just like holiday inn....I can't understand how they dare to charge so much! We booked because their website took pictures of the hotel very beautifully, but in fact they were all deceptive read more

TLDR: pretty sure the hotel staff stole my dress. I accidentally left my dress in the closet of my room after we checked out. When I realized my mistake I called to ask them to mail it back. They kept saying they'd call me back and never did so after two days of trying to get ahold of them, I finally got them to send pictures of dresses from their lost and found. They claimed one was even from my room. None of them were my dress. I have reason to believe it was stolen and not reported by staff. It made no sense for them to take as long as they did to check lost and found. It was all very shady. Stay elsewhere if you can. read more

Dirty carpets in hallway. Room had huge damp area in front of TV. End tables dirty. No good security in and out of building. Gate into property from street to pool area had no security. Door into building near pool was without security, never needed to use room key. Same as entering a hallway from stairwell, no locked doors. No room service the whole 4 days of our stay. Very loud music and party every Sat and Sun nights. Did I mention loud? Forget a nap during the day too up until 5pm. Never mentioned on website. So, I called about my wife leaving a $125.00 pair of shoes in our room. I was told they will check with room service the next morining. No call so I guess the shoes were stolen. For the price of the rooms there should have a least had a Continental Breakfast. read more

On two occasions at The Marker someone gave me a price that ended up not being accurate. The front desk told me my parking was complimentary but then I was charged at the end of my stay. And when I booked this reservation four months in advance, I specifically asked if the price I was quoted was the full amount per night. She withheld the ridiculous resort fee. Overall, my group ended up paying almost $700 more than we were told we'd pay for this two-night stay. The most frustrating thing was that when I called to dispute these charges, I was on hold and bounced around to different offices for almost an hour before I finally ended up at somebody's voicemail! Everyone kept giving me the "you need to talk to x person" line. Overall, fine hotel, but I ended up leaving with an empty wallet and bad taste in my mouth. Beware. read more

Horrible customer service! I did a lot of research for my first trip to Key West and thought this would be the perfect place to stay. I booked a Harbor View room, prepaid and non-refundable. When I checked in, I was told I was downgraded to a partial Harbor View. No explanation why and anytime I tried to speak, the rude front desk lady kept cutting me off. I was told I'd be refunded the difference in rooms and the resort fee would be waived. 1. The room was not partial Harbor View. It was a view of palm trees. 2. The initial bill I saw showed me receiving a refund just over $113. My actual refund was just over $74. 3. The room and service were definitely not worth the price. I'd never go back nor recommend this place to anyone. read more

The Marker Waterfront Resort - Partial Harbor View room - Resorts Near Me - Key West, Florida

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This is our go too hotel in key west. We have been staying here for the past 3-4 years. Great location and very clean. Pool area is great with the bar right there and love on the weekends with live music. Only bad thing is they charge you alot to park but still not worth of losing a star over! read more

The hotel is very clean, service is great and the bartender Karoline was amazing! Very close to everything within a short walk! The only negative thing was our patio view was not the greatest. read more

Walked in this place and the first thing I get in the front desk was bad vibes. no smile just a straight face. (Idk i you work with customers service if you can't give it.) anyway so we had a problem with the reservation and asked for help from here. There was no internet from here to even try and help. She turned us away and y'all us we can call customer service. Your call if to come here or not. (I don't like to leave bad reviews the owner can contact me if he is intending to resolve this issue) read more

The Marker Waterfront Resort - This is the amazing front desk. - Resorts Near Me - Key West, Florida