Giving a solid 4 stars. Honestly its much easier to list what could be improved. And considering…read morethis environment, I can only think of a couple. 1. Hot Tin Roof Restaurant. The breakfasts for the price taste dismal and lower quantity. 2 eggs bacon, toast, and chopped potatoes a bit over $20 as most other dishes plus smaller sizes if you just want a donut or similar. The vibe I get is for breakfast this place is for guests who have a hotel package that includes free breakfasts. They also charge a 18% mandatory "service charge" and of course another line for the tip. We didn't do dinner here. I hope its better than the breakfast. 2. We booked under The Edge Chase Sapphire Reserve so its $100 property credit and free breakfasts for 2. When you consider "service charges" tips, taxes, and determine what the credit can be used for, it becomes a bit confusing. I know for a fact that laundry is not included, neither is the $50/day valet parking. Sort of an resort advantage to keep the guest guessing. Drinks food, spa i know are included with the $100. The valet guy was cool and informative. Considering the small island size and the cost of everything, this was a great stay. The room and balcony overlooking Malery Square plus the ocean and Sunset Island were fantastic. I have stayed at many locations over the years and this was by far the best. Pegasus on Duval is a dump. Both Hyatts are nice but on east side of the island so transportation becomes an issue. Do you really want to drive close to Duvall....if you can find a space, then pay for parking? This place is 2 blocks from Sloppy Joe's, Hogsbreath, next to Malerly Square and sunset pier. Walking distance to the hot spots at night.

Terrible hotel building with terrible customer service…read more Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don't know how to handle issues which you will have plenty. We didn't have AC 2 out of 3 nights and they didn't even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don't know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won't let you sleep. Jesus, it was 3 days of hell!

The one thing this place has going is the location! For the things we did, it was in a great spot!…read moreHowever, for the ammount of money you spend I would probably not come back! We were so excited to find out there was live music every day at the pool, only to be disappointed when most of the time it was not that good! They also allow locals/ non guests to come in which we heard several times while we were out from people and it was proven true! The bar/restaurant hours were so odd and it closed pretty early for being the only food in the place! Do not expect early check in or late check out- they do not accommodate this even though they text you to ask when you will be arriving! We only had someone clean our room once during the 6 days we were there! We ended up bringing our own trash out everyday, finding someone for toilet paper/towels, etc! This trip was for our honeymoon and it was just disappointing to spend so much money to get the bare minimum!

The MARKER has won me over !…read more From the outside of the property the place looks great and looks like many of the homes in Old Town but much newer and much bigger. And inside the building the decor is keys typical but done so well and the entrance up the stairs is great. I also love that they have a private garage beneath the resort. Once we got our keys, we passed through the pool areas (more than one pool) and it's lovely; so tropical with tons of palm trees and other plants and it's kept so nice. We arrived to our room and was so pleased, so clean and decor made us feel good. As nice as everything was I wanted to go out for the night and the location for this can't be beat. Right by the Bight Marina so we have a lot of restaurants/bars to choose from like Boat House, A&B Lobster, Half Shell Raw Bar and Schooner Wharf and in the morning you're right by Cuban Coffee Queen. Also the location is walkable to Duval Street so you have more restaurants more bars and lots of action.

Island House used to be the vacation destination for us. This was our first stay since the remodel…read moreso it's been a few years. OK, where do I start? I'll start with the positives and then get to the negatives and rank them in order. Positives: 1. The palm trees and lush vegetation. 2. The decorations for pride and their 50th anniversary. 3. The food is still reasonably good, although the prime rib came out cold. 4. The rooms have been generally remodeled to be more modern. Negatives: 1. The room is cool in the morning, warms up by late afternoon, is hot by 9 PM, and doesn't start to cool back off until 2:30 AM. 2. The bar staff plays Spanish music only all day until you ask the front desk to have it switched to English to which the bar staff takes offense. 3. The bar staff is more interested in watching the FIFA soccer tournament than actually waiting on any guests. 4. The further you went back into the room away from the front door the weaker the Wi-Fi signal got until there was no signal. 5. The soap dispenser leaked onto the towels hanging on the towel bar below it. Instead of having it fixed, the towels were put on the floor. 6. The gang shower between the gym, indoor Jacuzzi, and steam room area smells like sewage. 7. The sitting area above the stairway and at the end of the hall next to room 210 is covered in and reeks of pigeon feces. See attached pic. Although the front desk and management are responsive, it used to be that these things were taken care of without guests needing to point them out or request they be fixed. Not sure if it's due to staff turnover and/or management turnover but hopefully this review will be taken seriously and help future guests as we will not be coming back anytime soon. My overall rating is a 1 because the negatives far outweigh the positives in importance for the price you pay. And when prices are raised, you would expect the service level would raise as well or at least stay the same, which, in this case has not. Please remember that you're in the HOSPITALITY SERVICE industry. This is basically lipstick on a pig.

The best fish taco I've ever had. Not breaded pan fried. See below. Fleshy meat large piecesread more

Really enjoyed my stay at Havana Cabana! The pool was amazing, and the bartenders and pool staff…read morewere friendly, fun, and truly made the whole experience feel like a vacation. The shuttle downtown was also super convenient. Our room had a few issues: some of the flooring was coming up, the shower never got hot enough (yes, I knew how to work it), and the fridge didn't get cold which is a bummer when you're trying to keep drinks or leftovers. Other than that I'd absolutely go back. The pool, the atmosphere, and the amazing staff more than made up for it.

Natalie was exceptionally friendly again at the front desk…read more We have stayed 6-8 times over the years with our family. After stopping during their brief "adult only" period; we are happy to be back vacationing from Naples, FL again with our crew!

We stayed at Casa Marina Key West in August, which is considered the slower season. The hotel is in…read morea great location--about a 20-minute walk to Duval Street--and they offer bike and golf-cart rentals as well. Check-in was easy, and the lobby was very clean and inviting. The property has a bar, café, concierge, and a small restaurant serving breakfast. Our room was spacious, the bed was very comfortable, and the shower had excellent water pressure. We also enjoyed having pool access. The pool was definitely the highlight. It is saltwater and has separate adults-only and children's sections, which was a huge plus. The pool attendants were wonderful, and the pool manager did an exceptional job. Their service is the main reason I would give this hotel three stars instead of fewer. Unfortunately, housekeeping was very slow. Our room was not serviced until around 4 p.m. most days and was not serviced at all on Sunday. This was especially odd because housekeeping staff could be heard speaking loudly in the hallway very early in the morning. We also had one very uncomfortable experience at the hotel bar. A heavily intoxicated gentleman was yelling racial slurs while another woman played country music loudly from her phone. The bartender was alone, and there did not appear to be any security support nearby. We left immediately. Ironically, we had planned to attempt a little ghost-conjuring of our own one evening, given Key West's spooky reputation, but our plans were quickly interrupted by the very drunk man in the lobby yelling racial slurs. It was certainly not the supernatural encounter we had in mind. The hotel does have beach access, although we avoided the beach because of the significant seaweed issue, which was not the hotel's fault. Overall, Casa Marina has a beautiful pool, comfortable rooms, and a convenient location, but the housekeeping delays and bar incident made the experience feel inconsistent.

Stayed here recently as typical Marriott guests. This was one our first experiences with Hilton as…read morewe are thinking about changing companies & there isn't much to choose from from Marriott in Key West. We will give Hilton a few more shots but based on this first experience we wouldn't make the change. Obviously this hotel is lovely. Beautifully decorated and appointed. However there were quite a few misses in the rooms themselves that made the stay a little odd. I realize it is a converted military base and they were working within preexisting parameters but even so, had some details just been thought out like at all, it would make for a better customer experience. The bathroom in our room, for example was not humongous, but not small by any means. There was so much wasted space. No towel bar at all despite there being two completely bare walls. So our hand towel and washcloths had to just sit on the counter. Okay, sure, except vanity itself was very small. Like comically small for two adults to share. So once the towel was there and the glued down vanity tray there wasn't really room for anything else. So our toiletries and my makeup ended up on the floor for our stay. Again, not a huge bathroom so that got claustrophobic quickly. The shower was tiny. Like comically small. No wall niche or anything to put our toiletries on so they just sat on the floor - again taking up valuable standing room in a comically cramped shower. Ladies if you have a razor with the gummy bumpers that get stuck to surfaces if not allowed to dry completely - there's not where for that to happen so get ready to have to replace your head when you get home. The shower turns on on the same wall as the shower head and because it's so tiny you have to fully step inside to turn it on so you'll get soaked every time you shower. Make sure you take off your clothing before turning on the shower. Then the towel hook is parallel to the shower head but outside of the shower so you have to fully exit the shower and reach over the toilet to get your towel. So you're cold. Have to clean water off the towel and floor afterwards (but there a perfectly fine bare wall right there...who designed this space?) These are more specific to our room, but our shower door also did not close and left about a half an inch gap. So hot air constantly got out but so did water. Lots and lots of water all over the floor every shower (see photo). The next issue was a metal cut out on the ceiling that was rusting. Like there was dripping rust in one corner. That was a bit alarming and kind of gross honestly. Our vanity mirror was broken on all 4 corners (see photos) I have a feeling it'll just going to fall apart one day soon and someone will have a big complaint about that as it is dangerous. Lastly, remember how I said there no counter space? In one of the times I had to bend over to pick up my products from their bag stored on the floor, I saw the under-mounted sink that had mold growing all over. Cool cool...that's just the bathroom. The room itself is lovely. Beautifully decorated. Truly. But that's where the "luxury" ends. The TV did not work consistently. Sometimes it did. Sometimes it did not. Sometimes the sound & the screen weren't synced. The outlet in my nightstand wasn't attached so when you went to plug anything in it sunk into the drawer and was unreachable for the entire stay. Cool. There are no closets, just a rod with hangers and a bunch of random hooks around the room. Our curtains didn't close all the way so hope you don't plan to sleep in on your vacation because you won't get to if you are light sensitive like me. Not that that mattered because had construction going on that started at 7am...ahh so relaxing. No apology by the way. We upgraded to an ocean view with a balcony. The view was gorgeous. It truly was a great way to start my *all too early* vacation morning, however we had two smokers who were also enjoying their view with cigs and that put a damper on it for us. I don't want to smell your cigs at 7:30 am over coffee. They also added a little clear bannister to the original facade. I imagine this is for modern safety compliance. Cool, however it is not fully attached and created this tiny tunnel where things get trapped. Our balcony alone had some old food trapped in there and it was getting moldy. Because it was clear we could clearly see that and I kind of can't believe no one had taken care of it. That's gross and unsanitary and now two separate places with mold in our room. Do they think the salt from the ocean will carry it and sanitize it? I also had an issue prior to checking in where not one but two staff members were rude to me over the phone while trying to book a luxury dining experience that was not bookable online. Needless to say we skipped that. I have more to say and an additional complaint but this is all Yelp /Google will allow for characters...

This is a lovely hotel that feels more like a community inn right in the heart of Key West. It is…read morecomprised of multiple different bungalows, cottages, The Mansion and more...each exuding a lovely, historical charm. With four saltwater pools throughout for all guests to use to read and relax by. To stay hydrated, you can make use of their local brew, iced and hot tea, and filtered water all day at the pool bar. Top this off with LUSH, tropical foliage and palms everywhere...it feels like you are in your own oasis once you walk into the outdoor courtyard. I stayed with a friend in one of the cottages with two bedrooms and two bathrooms, a shared living room, and a stocked beverage fridge and snacks. Their complimentary continental breakfast offers a wide variety of choices and is served poolside from 8:30-10:30 each morning. And, treat yourself with a $5 Mimosa, Bloody Mary or Prosecco. A perfect way to start your day of adventure or relaxing. To cap your day or to kickoff your evening, join in their happy hour Friday to Sunday from 3-5p at the Mansion Bar, serving $5 drinks and complimentary snacks. Within mere steps, walk to shops and restaurants right out of the hotel. An added bonus - this charmer is 18 and up only! YES! Be sure to support this local gem!

Loved my stay here so much that I am already talking about going back next year for a longer stay…read more Jonathan and Violet provided personalized service that makes guests return often. You will not get this at a larger property or resort. Our accommodations were better than we expected. Continental breakfast was a nice touch. The grounds are peaceful and nicely manicured. Secured at night as well. Convenient to center of town. One mile in either direction to the water

Hop aboard The Galleon and set sail for a wild ride around the Florida Keys! Wait, wrong type of…read moreGalleon. The one I'm writing about is more of the grounded/foundation/building kind, and on my recent trip down to Key West I had a pleasant experience at said establishment. My travels were with a handful of coworkers as we escaped the NY cold to get some Florida sun. They had come to The Galleon two years prior and stayed in quite an odd and anything-but-enticing room. Luckily, adding me into the mix gave the need for an upgrade to one of their larger quarters that faced the marina. We walked in and there was some awe to our reactions. Maybe it was all the negative convos I had overheard about their previous place, but this was quite the space (too much rhyming?). Multiple bedrooms and bathrooms, a spiral staircase, a kitchen and dining area, and a breathtaking view (complete with balcony). We kept those balcony doors open most of the time just to really drive in that balmy feel. Beyond our rockin' room was the pool and beach area. Well, the pool was exactly as stated (a pool), but that beach? It was more of a tiny, sandy spot with a few chairs and no real waves. Hey, it was a way to get into the ocean and there was one of those floating wooden docks you could climb up on so it had that going for it. The rest of the outdoor area included a deck with plenty of tables and lounge chairs as well as the majority of this exterior section: the tiki bar. Hanging out back here really let the laid back Key West feeling sink in. So why not five stars? Despite the beauty of the room, by the third day, you could notice some wear and tear in spots that took away some of that original luster. Plus, it should be noted that The Galleon is really more of a timeshare, so housekeeping isn't an everyday occurance (we learned the hard way when we ran out of towels). Staff is also few and far between, but we ran into no big issues so this wasn't a problemo for us. Overall, The Galleon does deliver the essentials for a relaxing time when in Key West. You've got everything you need right there (including a nice happy hour special at that tiki bar) and a short walk away from the bustle of Duval Street. My coworkers are planning a return trip in two years and you can bet your bottom dollar we'll be shacking up again aboard the ship...er, um establishment that is The Galleon.

Disappointing at best. We had reservations for a five night stay. My husband had a medical…read moreemergency on the first night and was taken by ambulance to Miami. I returned to the hotel to check out early, only to be told I had to pay for the full 5 night stay. We had only spent one night. Just be aware the management will only allow refunds during hurricanes. In addition, the unit was run down and seriously outdated.

Beautiful stay at the Southern most part of the US. The rooms are cozy and comfortable…read more Unfortunately, on our stay the beach's were not accessible due to the seaweed but we still had a great time. The 3 pools are within walking distance of each other and two of the have a nice bar.

We come to Key West often, sometimes twice a year and on our last visit, while walking to Lousie's…read moreBackyard, we passed this waterfront resort and really liked how it looked. It's quite large and also had a few pools, nice beach, and the attention to detail (upkeep mainly) appealed to us, so we decided to stay here on this most recent trip. We selected the Le Mar house, which is sort of like a B&B with your own bathroom in each room. The house's décor is excellent... the upkeep is equally as nice! We heard that these houses (the Le Mar and the Dewey) were recently renovated and we could tell, as everything was shiny and clean, but overall, the staff does a nice job keeping things polished on a daily basis! The bed was comfy and the bathroom was spacious and nicely tiled. The shower pressure wasn't that great, plus it took forever to get hot water to the shower head, but we didn't mind, as it was so clean and nice and the shower was still effective. They have a nice selection of soaps/shampoo called Bee Nice, which offered a nice smell and effective wash. The towels were soft, clean, and kept stocked up in our bathroom. The décor in the room itself was beautiful and reminded us we were at the beach. The only issue with the room itself was that the TV uses WiFi to connect and it was horrible. We like to fall asleep and wake up to the TV, but it kept buffering and mostly didn't work. Plus, there was no sleep function accessible from the remote. The resort offers 3 pools... We chose the tranquility pool the first day, which was nice until a group of loud mouth guys got in and just became very obnoxious. They ran off most of the couples there by being condescending in a southern tone and constantly telling each other to hush as this was the tranquility pool, yet being on opposite sides of the pool to constantly yell back and forth... Juveniles! These types of people are generally why we don't like large resorts like this, they're often loaded with people to drink too much and don't know how to act. So, the next day we opted for the Shores pool, which is definitely a lot louder, as it's got music playing, about 5 times more people in it, a bar, and even live music a few hours each day. But the guests were all much more pleasant in this pool and we enjoyed being here a lot more. Plus, this pool is huge, so it's easier to spread out and have more space in the pool, with plenty of lounge chairs and umbrellas too. The only issue here were the 3 different guitar singers that came in each of 3 different days... they were all horrible! (Note to resort - save your money, just play the regular music from the speakers, yacht rock was great, but these guitarists were very bad!) The report offers full service at this pool with a full food & drink menu. They also have a spa, which is location just off the side of this larger pool too. Housekeeping on point! She would notice when we left the room to go to the pool and she'd refresh our room, making it smell citrus fresh too! I left out checking in, but that too was friendly and efficient. They gave us a ride to our room and took our luggage up. The one thing I wish they would offer is a ride down to the "downtown" area of Duval, as it's pretty hot and to walk 7/10th of a mile every time you want to go out is a bit much, especially for those in heels. We noticed that the staff was always cleaning and keeping things straight around the resort. There were painters constantly touching up and it was evident, as there was hardly any rotted wood railing or chipped paint to be found... Again, great attention to detail! Lastly, the resort did a great job keeping in touch... sending texts throughout the day telling us what was coming up. They had plenty of activities, some looked really fun and the entire staff was very engaging. We'd definitely return here!