Charged for $180 for something I already told them was broken I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it. read more

DuTeau Chevrolet - Car Dealers Near Me - Lincoln, Nebraska

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.

Great service and very good quality work done by knowledgeable people. I have been going to them for many years and have always had a very good experience. read more

We were in need of a wheel alignment on our car so I contacted DuTeau Chevrolet about doing the job. I talked to Jason Hughes who's set up my appointment. Everything went smooth. They did a great job! read more

DuTeau Chevrolet - Car Dealers Near Me - Lincoln, Nebraska

We needed a car for our daughter moving home from overseas. They knew her budget and needs and found the perfect car. They worked with me and her to get it purchased and ready for the day she got home! The whole thing was as smooth as possible! Highly recommend DUTEAU!! read more

My wife's elderly uncle had a recent accident that totaled his car, so we were helping him get into another. Sales Professional Brian Clark at DuTeau Chevrolet on 27th Street in Lincoln, NE helped us out. He helped us find a Chevy Traverse that her uncle was able to get in and out of comfortably despite medical issues. He really liked driving it and we got a decent deal for him. Brian was simply outstanding! He was so polite and extremely patient with her uncle. He took a lot of time and did a great job explaining all of the features to a buyer that is not real familiar with some modern technology. We all left very satisfied, and her uncle felt much more confident that this was the right vehicle for him. He even appreciated some of the technologies that he had not previously experienced and maybe made him a bit nervous at first. We cannot say enough about Brian's overall great treatment of my wife's uncle and including us in everything so that we may assist when needed down the road. Great Job Brian and it is so greatly appreciated! Keep ahold of this guy DuTeau Chevrolet. read more

I took my dream car, C6 Corvette towed to DuTeaus because it wouldn't start. I ended up having it towed there 3 different times. I payed them $4000 for the repairs they allegedly made. The car still was not fixed. I offered to sell it to them but the used car guy would not return my calls. The salesman who I had a couple months before bought a new car ghosted me also. All I wanted was to get my car fixed. They assured me it was fixed even though they had someone test drive it but told him to not shut it off because they were afraid it wouldn't start again. They knew it wasn't fixed, that's why they didn't want to buy it. I reluctantly sold the car to another dealer who immediately had issues with it. They asked me what they should do and I told them to take it someplace and not DuTeau's to get it actually repaired because their so called Corvette mechanic is clueless. Never going there ever again. read more

I was rear ended in February here in Lincoln by some idiot. Anyways I knew I wanted to come here for the repair because they are the best and my car is proof of that. I had to wait for a while to get in and to get my car back but it was well worth the wait. All the staff are amazing and truly kind people. They are the reason I won't go to any other Chevy Dealer in the area. Thanks again for the great repair work! read more

DuTeau Chevrolet - Images from the damage, lower right is after repair - Car Dealers Near Me - Lincoln, Nebraska

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We had an incredible service experience with Duteau Chevy, while traveling cross country and being in a real pickle. One of our wheel bearings was beginning to fail. They quickly diagnosed and repaired the issue, had us on our way in less than 90 minutes. BTW, this all happened on a Saturday, right up against their closing time with everyone scheduled to head home. That didn't matter, they buckled down and helped us in a major way. James, Joe and Weston in service showed care and concern for us that made us wish we had Duteau Chevy closer to us for all of our needs! If you live in or near Lincoln, this is the dealer to trust. read more

Excellent! We had some engine trouble starting in York, NE on our way from Utah to Illinois. Two dealerships had already told us they were too busy to help us and then we found DuTeau. Although very busy themselves, they offered to take a look and see that they could do. With-in a hour they had us back o the road!! Very friendly, helpful staff and service men - something that is hard to come by these days! read more

had a taillight replaced, when i got it back the taillight stopped working within a few days. Made an appointment to get it looked at and the wait was 3 weeks out. Okay, i understand places get busy. Appointment to have it looked at was at 7am. Checked in at 7 and told them i would just wait since a taillight would seem to be a quick fix. waited around until 11 before anyone came and said anything to me when they said they were waiting for a technician to come take a look at it. They hadn't even looked at it yet! Meanwhile multiple people who arrived after me had been in and gone. I received a ride home from one of the drivers who was a very nice guy. After being home for 30 minutes they called and said the vehicle was done and i could pick it up. So overall i wasted half of my day for something that only required 30 minutes to complete. i asked what the wait time was for the driver to come pick me up and was told two hours. I instead decided to ride my bike 7.5 miles to get back to my truck(which i dont mind, but some people don't feel the same). i know they are busy but if someone has an appointment at 7,they should be the vehicle that is looked at before people who have an appointment at 10. Since they thought i was dropping off the vehicle and leaving i was placed at the bottom of the priority list. disappointed in todays experience. on a positive note, the cashier is super nice. read more

While traveling, we noticed the tire pressure was low in our truck. We put air in, $1.50 at a truck stop, ack! Highway robbery, then proceeded to drive on our merry way. Noticed pressure dropped again, so we called this Chevrolet dealership. We spoke with David who assured us they had time to check out our tire. We waited longer than I wanted, heck, it's a long drive to the boonies, but service was great and we are on track to get to our destination thanks to them. Thanks Duteau of Lincoln. Love my Huskers! read more

We have bought 2 new cars here from Jeff, and he and everyone else have been awesome. We recently moved from CA to NE, and I took my CA-purchased 2016 Silverado in for warranty work. James in service was great to work with, and they quickly fixed several problems for free. read more

Saturday morning oil change & tire rotation. Was met by service person before I even got out of my vehicle. I live nearby. Dropped off car. Walked home. Received call when car was done. Walked back to pick it up. Everything went as planned. read more

I purchased a new 2013 Silverado here and the salesman along with the sales process was excellent! Phil Roberson is the man! On another note, the service department is lackluster. Not very friendly & definitely do not go above & beyond for anyone. read more

This was the absolute worst car buying experience I've ever had. The salesman lied about the car and warranty in order to sell the car. No service after the sale. Terrible car dealer. read more

I've purchased my last two Impalas here. Both buying experiences were excellent. I take my car here for service and the staff is always friendly, professional and courteous. I'm offered a ride to work or home; if I'm just getting an oil change, I wait and it's always done in about 45 minutes. Cashier staff is always friendly. I had some body work done here last fall. The estimate was considerably less than at Dillon's across the street. Work was completed as expected and within the time frame promised. I will continue purchasing my vehicles here and bringing them in for service. Top Notch. read more

Had a great experience! Brian was on vacation yet still answered all our questions by email and by phone. No high pressure sales tactics. Friendly service from start to finish! And, we got a hella good deal. Thanks Brian, Tom and Alan! read more

WORST CUSTOMER SERVICE IN TOWN. Took my car here to get an oil change and other routine services. Told them that one of my tire pressure sensors was not working and probably needed to be replaced. The guy there acted like I was crazy and had no idea what I was talking about even though my car literally gives me that notification. When I got my car back they had rotated the tires but didn't recalculate any of my tire pressure sensors, so now I don't even know if they actually fixed it. I will never be coming back here. DONT WASTE YOUR TIME OR MONEY read more

Nice dealership! Ask for Andrew, so nice and helpful. Amazing the innovations GM is coming up with. Nice! But ask for Andrew McNeely, he's the best, lovely man, and you can tell he has CHARACTER!!! read more

Horrible service department! Bought a traverse from there two years ago and have nothing but trouble since. Thank god we got the extended warranty. Bad thing is we have to fight the service department every time because they don't want to accept the warranty they sold. Heaven forbid you ever have to deal with Jared there-worst customer service skills I have ever seen. We will gladly pay to have our vehicle serviced else ware even if it costs us being able to use the warranty. Do not recommend the service department at all! read more

Dropped my truck off on a Friday for warranty work and 5 days later find out they forgot to call warranty Co. Back to report issues. Another three days later the tell me it will be another 1100.00 dollars more than reported and I have to pay it. JAMES THE SERVICE WRITER I don't believe knows anything about auto service. It was almost like talking to a 12 yr. Old kid telling you what's wrong with your vehicle. "There is a ring thingy that is stuck in your axel that we can't remove" I would not reccomend!! read more

I worked with Ron to test drive eventually and order a new Chevy Volt, and the process was amazing. There was no pressure to 'buy today' and no annoying e-mails or calls asking when I was going to come back in to buy a car. When I reached out, however, Ron was super responsive and helpful. Jerry helped me with the purchasing process of my car, and he was respectful and informative. This was my first time buying a car, and I can't imagine it going any better than it did at Duteau! read more

It took over an hour for a oil change and tire rotation. I love DuTeau but they have to get faster at routine maintenance. I also don't like having to schedule my oil changes. I should be able to drive in anytime and get an oil change in less than an hour. read more

I was very pleased with how the dealership handled my issue with my car. We have had the same issue with the transmission several times, and our vehicle was out of warranty. The dealership understood my dilemma, and charge a very fair price for the repairs. GM knows that this is a known issue with this car, and has done nothing to resolve it. This dealership however, recognized that, and went above and beyond to help me. A big thanks to Roy, James and the guys at Duteau! read more

Awesome! Top notch employees. We love giving DeTeau our bussiness. Will be back again and again.

The Saturday service program needs to be modified. First come first serve is a poor option, and the timing makes no sense. I was first in line 10 minutes before the shop opened and it took 2.5 hours for an oil change and tire rotation! Shouldn't I have been first? Is it really that hard to schedule Saturdays out? I'm glad my free service is up on my truck as I will be taking it elsewhere to be serviced... read more

They were very helpful, and were able to convince our extended warranty company (not purchased through Duteau, purchased through a dealership in another state) to cover one of our tires (meaning we only had to pay for three). read more

Scheduling was cumbersome (via email). I was in for a recall, they didn't know why I was there. I gave instructions to leave keys in the console, when I got in we couldn't find the keys - they were somewhere in the dealership. DuTeau did not clean truck, did not inflate tires. Brand new 2016 tuck and been in twice, DuTeau difficult to deal with and not happy with 'service.' When they finally found my keys (thank goodness someone still inside after "closing) and brought them out to me, they gave me the name of some lady to call. I said, 'have her call me.' I've Never heard from her / them. Was supposed to get a "coupon" to come back for a wash. Never happened. read more

Don't trust what the finance people tell you. I was told something when signing my lease that come to find out at the end of the lease was not true and cheated me out of several hundred dollars. They refused to work with me to settle this issue and basically told me I should have known better. read more