If I could give this dealership zero stars, I would. I've never had a good experience here, be it…read moresales or service. The staff is flippant about inquiries, and have no real interest in helping customers, even if you are a loyal Honda buyer. After purchasing a new Civic there, we had our trade devalued because they pulled the service records (which were incomplete as we had work done other places) and tried to take thousands off the trade-in value for things they thought weren't maintained. Total joke. Service has also stonewalled us on engine repairs under extended warranty due to our vehicle having a previous salvage title for side damage that was repaired. Basically, they will look for any string they can pull to make you spend more money. It's the definition of a shady used car dealer. If you want to be treated well and valued as a customer, do yourself a favor and avoid this place!

Spent waaaaay toooo long here, almost buying an older (overpriced) used Honda car for a teens first…read morevehicle. If you want to find a used car and not spend hours haggling over price, potential repairs needed (engine light was on and needed a new oxygen sensor), do not go here. They will waste your time getting to the bottom line. Another thing I don't like is that they never clean their used vehicles that are for sale. I would drive to Omaha and take my chances at a Honda dealership there over trying to negotiate with the people here. I ended up buying a used Toyota (my first choice) at Anderson on north 27th. Not sure I'd go back there in the future, but was more successful with bargaining there.

Not a typical car buying experience. Adam did great in recognizing that research was done. I was…read moreshopping for a newly transplanted Omahan. Located online with the features that were needed. The vehicle was cleaned and ready upon arrival (great approach) and greeted us genuinely. Even with Adam's efforts, we were there for hours. We effectively took his entire day. Sorry. The end result was a successful sale. The buyer is happy and you can't put a price on that.

Horrible experience. Don't ever buy a used car from here. I have had the same issue for 3 years and…read moreBaxter has not fixed it. On top of this, they then tried to say it was a different problem when it wasn't as the same alerts are still going off in my $35,000 Avalon. They have now refused to look at it again or try to fix it, and expenses are all on me. When trying to advance my concern they threw their attorney at me and have refused to help further. Horrible business practices and horrible customer service.

Katie in the service department was beyond helpful with a service for my mom's car. She went way…read moreabove and beyond with helping my mom get her car serviced. I was sent a video of the car and what needed to be done. I also received a detailed explanation of the costs. Even though the service was not planned, they picked up the car on a Monday morning and all service was completed by 3:30pm the same day. I also felt the costs were reasonable.

My 2025 Subaru Forester from DuTeau Subaru in Lincoln has a critical fire risk issue due to fuel…read moretank pressure. I received an email about this, along with the notice that Subaru did not have the parts to fix it at that time. I've since gotten notice that parts are in, and to schedule a time to get it fixed. That done, after 45 minutes waiting, the rep came out and told me that the part they had for my car had instead been installed on a new car in the lot. (I was told when I made the appointment that it was the last part they had, and they would save it for my vehicle). I was shocked to hear this, as this is a serious safety issue. I am not to fill the gas tank over half full, and Subaru instructed owners to park away from our house if the outdoor temperature rises quickly!! I chose a Subaru over several other vehicles, and now am seriously questioning their commitment to their customers. It seems that customer service should honor an appointment made to fix this, especially verses putting the part scheduled for my car onto a vehicle on the lot. I am currently waiting for them to get more parts in and I guess I'll try again. I am, so far, not impressed!!

This business has two ChargePoint chargers. One doesn't work. It always shows it's unavailable. The…read moreother one is seldom accessible because they park cars in front of it. One day they had a new car they had fort sell connected to the charger. It showed that the car was fully charged. I waited a half hour. No one came. I went in to find someone. I couldn't find a soul to help. Last week I tried again. They had a non EV parked in the EV spot. Plus their price is high for charging there.

Stay away from these guys! They are the epitome of all the bad things you here about used car…read moresalesman. They were very nice and did everything right to make a sale but when the vehicle showed up dirty and damaged they ignored every phone call and email for 2 months now and still going. I don't know how this company lets their GM Steve Vitamvas work there.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

Brandy in Service is awesome and Gordon in Sales is a joy to work with. I am leaving delighted with…read moremy experience these last few visits.

I've personally had great service and sales experiences here. No pushy/deceptive sales tactics,…read moreeverybody here is very professional (while being themselves), and they seemingly want what's best for you. Weston in sales and Matt in service are the real deal!

You cancelled my appointment and then wanted to charge $200.00 just to check the fluid level on my…read more2015 Versa Note that is outrageous this is my 4th Nissan and my last.

Leased a brand new car. Had it serviced 10 days before a trip. Car broke down. I was stranded. They…read morerefused to help and said I would be charged for the tow and repairs. Got towed to Woodhouse Nissan in Bellevue where they gave me a ride home, they fixed the car free of charge AND drove it back to Sid Dillon Nissan.

Well I tried to avoid going over lunch hour to not disturb them so I went at 2... and they were at…read morelunch. I felt bad but they were really rude. They sat there eating lunch watching TV did not get up, mute the TV, nor really look at me. It was an awkward experience to say the least. The salvage yard selection is nothing like ulstons or u pull it but okay. They were however knowledgeable and helped me find an okay replacement for a decent price. But overall not a good experience would NOT go back again.

I went there today. I was very pleased with the results, very good service and price. I will…read morecontinue to go there first for anything else.

WOW What a fantastic customer experience! Nick is one of…read morethe Best Sales Person I have met. He made me feel valued and appreciated as a customer. He is a great listener and puts your interests first. He is the Gold Standard.

Fantastic! They offer pickup & delivery when working on your car. I can't drive due to illness,…read moreso this is a great help! Only had to make the keys available to them. Wonderful!!addition to their great services,! Bought my tires there, but had a problem w/ sidewall they replaced it!!.This is why I go back.