Not a typical car buying experience. Adam did great in recognizing that research was done. I was…read moreshopping for a newly transplanted Omahan. Located online with the features that were needed. The vehicle was cleaned and ready upon arrival (great approach) and greeted us genuinely. Even with Adam's efforts, we were there for hours. We effectively took his entire day. Sorry. The end result was a successful sale. The buyer is happy and you can't put a price on that.

I called on a new Sienna and was told it was available. Art sent me the finance form. He sent a…read moretext back and said everything was good and I didn't need to leave a deposit. Then he texts and says by the way someone else is looking at it. then text that it sold to the other people. Bad business. We were literally working on the paperwork and they sold a vehicle to someone else. Be very careful if dealing with these people. Ethics are questionable.

Katie in the service department was beyond helpful with a service for my mom's car. She went way…read moreabove and beyond with helping my mom get her car serviced. I was sent a video of the car and what needed to be done. I also received a detailed explanation of the costs. Even though the service was not planned, they picked up the car on a Monday morning and all service was completed by 3:30pm the same day. I also felt the costs were reasonable.

My 2025 Subaru Forester from DuTeau Subaru in Lincoln has a critical fire risk issue due to fuel…read moretank pressure. I received an email about this, along with the notice that Subaru did not have the parts to fix it at that time. I've since gotten notice that parts are in, and to schedule a time to get it fixed. That done, after 45 minutes waiting, the rep came out and told me that the part they had for my car had instead been installed on a new car in the lot. (I was told when I made the appointment that it was the last part they had, and they would save it for my vehicle). I was shocked to hear this, as this is a serious safety issue. I am not to fill the gas tank over half full, and Subaru instructed owners to park away from our house if the outdoor temperature rises quickly!! I chose a Subaru over several other vehicles, and now am seriously questioning their commitment to their customers. It seems that customer service should honor an appointment made to fix this, especially verses putting the part scheduled for my car onto a vehicle on the lot. I am currently waiting for them to get more parts in and I guess I'll try again. I am, so far, not impressed!!

This business has two ChargePoint chargers. One doesn't work. It always shows it's unavailable. The…read moreother one is seldom accessible because they park cars in front of it. One day they had a new car they had fort sell connected to the charger. It showed that the car was fully charged. I waited a half hour. No one came. I went in to find someone. I couldn't find a soul to help. Last week I tried again. They had a non EV parked in the EV spot. Plus their price is high for charging there.

Stay away from these guys! They are the epitome of all the bad things you here about used car…read moresalesman. They were very nice and did everything right to make a sale but when the vehicle showed up dirty and damaged they ignored every phone call and email for 2 months now and still going. I don't know how this company lets their GM Steve Vitamvas work there.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

I've personally had great service and sales experiences here. No pushy/deceptive sales tactics,…read moreeverybody here is very professional (while being themselves), and they seemingly want what's best for you. Weston in sales and Matt in service are the real deal!

Well lets get this started by saying that Sid Dillon was very quick with the loan approval process…read moreand they even drove the car from Nebraska to Kansas for us and drove our old car away. However, everything after that has been a total nightmare. They sent the title to our brand new car via regular mail (without signature required) so it was left on our porch and blew away in the wind. Then it has taken them over a month to get that situation fixed. They don't return calls in any sort of timely manner and they are incredibly unhelpful with getting the process fixed quickly. On top of that, they were lazy and didn't include tax title and tag in the sale somehow so we just found out that we have to pay the 4 thousand dollars (thats supposed to be part of the loan) to get the car registered. Absolute garbage of an experience with this dealersip. go somewhere else!

Leased a brand new car. Had it serviced 10 days before a trip. Car broke down. I was stranded. They…read morerefused to help and said I would be charged for the tow and repairs. Got towed to Woodhouse Nissan in Bellevue where they gave me a ride home, they fixed the car free of charge AND drove it back to Sid Dillon Nissan.

I am a loyal patron of Sid Dillon Lincoln. I have bought or leased a number of vehicles there, as…read morewell as have been a customer of their body shop and service center. My first purchase was after my husband had suddenly died and I needed to replace his company car. Nick Hunke helped me through the whole process. Two decades later with Dan Volnek's as my contact, I still support Sid Dillon Lincoln because of their integrity, customer care and fair pricing.

Well I tried to avoid going over lunch hour to not disturb them so I went at 2... and they were at…read morelunch. I felt bad but they were really rude. They sat there eating lunch watching TV did not get up, mute the TV, nor really look at me. It was an awkward experience to say the least. The salvage yard selection is nothing like ulstons or u pull it but okay. They were however knowledgeable and helped me find an okay replacement for a decent price. But overall not a good experience would NOT go back again.

I went there today. I was very pleased with the results, very good service and price. I will…read morecontinue to go there first for anything else.