Every time I come here I remember why I should not choose this location. The wait times are unbelievable regardless of the line. If you order ahead, they'll give you it 30+ min after the pick up time. I would have less of an issue if there really was a rush, but sadly i think they're just THAT slow. My drink was wrong today as well, which stinks considering how long I waited and the price. I'll drive ten extra minutes to another location. Hope they get this figured out. The automated customer service response i've gotten in the past leads to nothing. read more

Place was awesome! Was having a hard day. A girl with multicolored hair served us and she was funny. Her manager also helped us and he was a normal everyday dude. Appreciate the normal people working a Dutch Bros! They did great! read more

Dutch bros coffee is my favorite chain coffee! I love their flavors and their menu is so unique! I love the golden eagle! The staff is always very nice and the buildings are clean, pretty, and well maintained. The wait is usually a little longer than most drive thru coffee places though, so make sure you leave a little extra time. read more

Dutch Bros Coffee - Golden Eagle - Juice Bars & Smoothies Near Me - Shawnee, Kansas

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Based on other reviews I've seen, I'll say I got really lucky today as I didn't have a long wait at all. I probably waited about 5 minutes which is completely normal in my opinion. The service was amazing, I told the young lady that it was my first time in Kansas and tik tok bought me to the coffee shop and she didn't charge me for my drink. I tried the golden eagle and it's so good. I'll definitely be back before my trip ends. I love that they have protein coffee options! They have plenty of drinks on the menu so you will definitely find something that you like. read more

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Thought I'd try it again and now 46 min and still haven't got a drink and can't get out of the line... I really gotta wonder wtf your staff does as clearly taking orders 45 min ago and then saying we're just making it when I'm at the window doesn't seem to work very well.... Last time coming here read more

Staff & crew are always kind when I come pick up my to go! Service can be busy at times, but they are always hustling! Also, their foods are a bit smaller portion so definitely good for something quick to eat! Ambiance is busy! read more

Slow - have gotten in line and waited for 20+ minutes just to leave without ordering. None of the other locations are this way? They gotta figure it out. I used to come daily now I never do, its not worth my time. Drinks are always accurate & friendly folks. read more

My husband and I tried out Dutch Bros drive thru today. The service was relatively quick despite there being a line. They had it together with a person taking orders outside. They have a wide variety of beverages on their menu with good choices. There really is no ambience because it's a drive thru with a few outdoor tables around front at the walk up window. The servers were friendly. I was not that impressed with the beverages though. I ordered an iced almond milk vanilla latte and it was just okay and kind of chemical taste to the syrup. My husband ordered a Palm Beach and said it was pretty good but it just tasted average when compared to similar drinks at other coffee shops. read more

Dutch Bros Coffee - Iced almond milk vanilla latte - Juice Bars & Smoothies Near Me - Shawnee, Kansas

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If you want to wait 45 min in line you have come to the right place. Only one person taking orders. While the rest of the workers are jamming to music and texting there friends read more

First time visit - 5 star service, the person who took my order in the drive through was super friendly and the same with the girl at the window. Little bit longer wait, but someone took my order with an iPad while in line before I got to the actual window so it didn't feel like as long of a wait. Heads up - their nitro cold brew is from a can (only reason I gave 4 stars) since I didn't find that out until after I had already ordered and paid. Overall good experience. read more

Dutch Bros Coffee - Drive through menu - Juice Bars & Smoothies Near Me - Shawnee, Kansas

They're so slow with drinks and completely ignore the drive through and only do online orders it took us 15 mins to get our drink while sitting in front of the window.... read more

Driven through twice now, both times my order was on point. (Mocha Hot w/Oatmilk) If you like a nutty/fruity coffee bean, you will like this coffee. All menu items medium in size and decently priced around $6 Reason for only 4 stars...wait time in drive thru was not dealt with efficiently, nor did the staff seem to care much about. There were two lines, combining to one with around 10 cars, this was on a Tuesday around 1pm. Cannot imagine how backed up it may be during rush hours read more

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Extremely long line. We've been here twice and it takes 30+ minutes each time. Will not be going here again

This is my go to soda shop around the kc metro area! It's new to our area and I think it's going to be a huge hit. The kids working here are always so happy and excited to be talking to you. They all offer great suggestions if you are feeling adventurous. They don't have many food options but a solid choice is their lemon poppyseed muffin top. I could have one of those everyday and never get tired of it. The shop has a nuanced retro feel to it when you drive up. The workers are taking orders on their feet quickly and get you in and out of the drive thru in less than 5 minutes even with those long lines. read more

Dutch Bros Coffee - Aqua-berry dutch soda with cream - Juice Bars & Smoothies Near Me - Shawnee, Kansas

I like the product and the price. I know when I order it is going to take awhile. I am ok with the wait. But I am having problems with points. I was in this week to get the 13th for the 75 pts if you spent 8.00. O only got the regular points. This is not the first time I have had an issue. read more

As a Dutch Bros fan, I knew I'd eventually hit up this new location in Kansas City area after hearing they opened a couple of weeks ago. As always, drinks are spot on! I ordered a small campout freeze with extra espresso, and my friend ordered a medium Sweater Weather White coffee chai. The lady in the drive thru was very friendly, but you could tell she was still getting used to the POS system on their tablets as she was having some trouble getting it to work for her when we were ordering. If you visit this location, please be patient with the employees as they are still learning, and the store hasn't been open very long yet. As soon as our order was put in we got our drinks very quickly! So glad to see a location on the KS side that is more centralized than the Legends spot, I will definitely frequent this one on the weekends! read more

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Why is the line so long? If your only business is drive thru then you should be more efficient. And why don't you actually take action from these reviews rather than having an Auto AI response asking potential customers to take an extra step and email your website? The complaint has been submitted; be advised. read more

SLOW service. For a place that's drive thru only, they sure don't do it expeditiously.

Love Dutch bros...but the location has the WORST drive thru ever! Be prepared to wait 20+ minutes in a line that is not long by Dutch bros standards . Easily the slowest location in the city! read more

I had the hot Golden Eagle, I thought it was delicious. I asked for it extra hot and that's how it was made which was nice as this isn't usually listened to. I loved that it has a drive thru. read more

i adore this location! especially the workers! my girlfriend and i have gotten free drinks for being daily customers which means a lot to us! the service is truly wonderful and so are the drinks!! read more

This is consistently the most poor Dutch bros I've been to. Waiting 15-20 minutes for a coffee when there's 6 cars in line seems a little much, especially from a coffee shop that preaches their ability to be quick. 7 brew makes the same drinks with the same syrups, but is consistent and quick always. read more

As a Michigan girl I've been wanting to try Dutch Bros everytime I'm on the west coast but always have an issue. While in Kansas City I found out a location was less than 20 minutes from my hotel. I set my alarm to make sure I had enough time to get my coffee and make it to my meeting. (That's how dedicated I was to giving them a try) I ordered a large iced flap jack mocha and a lemon poppyseed muffin top. The young man who took my order was very personable and engaging. There was only 1 car in front of me but it took about 10 minutes for my order to be ready. I saw a few other reviews discussing how slow this location is, but I'm assuming it's because they recently opened. I wish my muffin was warm, it was cold as if they took it right out the fridge. My drink on the other hand was great! It was the perfect amount of sweet and full of flavor! It was worth the 10 minute wait and I will go back again. read more

Dutch Bros Coffee - Iced Flap Jack Mocha - Juice Bars & Smoothies Near Me - Shawnee, Kansas

This isn't a review on the coffee, which I have yet to try because I'm still waiting in slowest line I've ever experienced. Based on other reviews, seems that this is the theme. read more

Disappointing! 30 minutes for a small coffee with cream and ice vanilla latte. No Dutch Bros 'fun' attitude- 3 crew but only 2 working. 2 inch nails likely prohibits quick work. Rt thg Trash out front overflowing at 7am. Trash on grounds. Some other locations have good reviews so will try them next time. My premonition- this location won't last. Finally got coffee- I'll be generous and do 4 stars , 0 stars for service= 2 overall. read more

I am definitly a dutch bros fan, but this location is not my favorite. I have waited 20 minutes in a drive through line that was only 3 cars deep. So this time I tried the window. I ordered a salted caramel protein mocha and I am pretty sure they gave me a salted caramel protein latte. It was good, just not what I ordered. read more

Love them for their non-coffee drinks. Out of everything in the menu, I would recommend their Christmas morning Chai! Don't think they have this anymore but their lavender cold brew was also so good! read more

good coffee, nice broistas, they also help me out when i was a few bucks short one time:) happy to have them in the community!

Wish they had more locations east of Kansas City besides a few in Tennessee, I'm not a coffee drinker so this review is strictly on the cold lemonade and smoothie drinks, on the smoothie side I like the strawberry and green apple drinks, on the lemonade side I like the Electric berry and the palm beach, the customer service overall was a great experience and the wait was not too bad at all. read more

Tasty and expensive but I guess all coffee is. Super sweet employees! I had a double something or the other and helped me get through the rest of my day. read more

I'm definitely a fan of the drinks I've had. I've been here probably 30+ times and I've tried a bunch of drinks. The wait time is consistently crazy. A lot of the staff has been very kind. I have noticed that Dutch pays horribly even their managers get like 50 cents more than the starting pay. They're ripping off their employees and it's sad so I feel bad for the staff and that's why my review is low. read more

The patrons before and after us received a warm hello. We just received what can I get for you?!? Asked for a drink on the menu holly jolly rebel and she advised it's just a canned energy drink so we chose another drink. The people behind us orders it and was just asked what size. She also charged my card multiple times. read more

Coffee is great- the incredibly LONG wait during the morning rush- not so great. They really need to staff up. Waited 25 minutes in the drive through before work. Would have left if I wasn't boxed in the line. Will not be coming here again in the morning before work which is sad because I like it and its on the way. Just letting others know so they aren't late to work like I was. read more

I've been to Dutch Bros multiple times since it opened near my home. Everything always tastes great and employees are nice BUT expect a longgggggggg wait. I plan an extra 20 minutes into my morning if I plan on stopping. Even with a short line and employees taking orders curbside. Because of this I only go if I have time to kill and most mornings I go to a different (much faster) coffee shop across the street. read more

S...L...O...W. When this location opened, I gave a pass on turn around time. But months later the turn around is even slower. This morning, I ordered at the walk up window, rather than setting in the drive through. It took 20 minutes to get our two drinks that are standard menu items. read more

Delicious but very very loud music while you wait. Great service and staff. Welcome to Shawnee DB!

I haven't had problems with this place until I ordered an iced coffee and as I'm about to finish my coffee I find this plastic in my coffee along with another piece read more

Dutch Bros Coffee - Plastic in my drink - Juice Bars & Smoothies Near Me - Shawnee, Kansas

Love Dutch bros coffee but the slowest location I've ever been to. I'm still waiting for my drink after ordering over 30 minutes ago.

This is the slowest line I have ever waited in, I've been in line for 30 minutes and am currently writing this review sitting in my car. It took them 15 minutes to come outside and take my order. I don't know how you operate the two lane drive thru but don't have an extra window or a lane for the second lane, merging lanes takes 3x as long. read more

If I could give 0 stars, I would. We tried this place when it opened because it is closer to us than starbucks....I will not ever return. The way I was treated is completely unacceptable....in addition, when I reported it to corporate- they simply said, "oh I'm sorry." So yesterday- I'm waiting in the drive-thru line to order (the line closest to the building). There is one staff member taking orders. She is going back and forth between the lines (every other car) to take orders on her tablet. Suddenly, the outside line decides they are just going to keep going...2-3 cars at a time.....instead of fixing the issue, the staff just takes the orders in that order. I'm sorry but i have somewhere to be as well....my daughter needs to get to school, and I need to get to the hospital to work. So it irritated me. The staff walks up to take my order...she asks how I'm doing. I simply stated, "well, I'm irritated. This line isn't moving how it should. Maybe you guys could come up with a better plan....this is disorganized with several cars going in a riw insread of every other and now I'm going to be late to work." She did not say one word....nothing! Then, when I got up to the window 10min later, another staff said to me, "did you say something rude to my barista? I said , "no- I simply answered the question she asked." She said, "well, she wasn't outside, so she didn't see that happen." I said, "she WAS outside when it happened. I had a clear view of her and the cars up in front of me." She said, "next time keep your comments to yourself." I said, "I answered the question I was asked." WHO talks to a customer in this manner!? Disgusted with this place of business! read more