Normally, I'd give these guys four or five stars. Yesterday must not have been a normal day.
It was 'educator's day,' or whatever the nom du jour is, a day when schools all over the Triangle and beyond come to enjoy some Bulls baseball, with the first pitch at 11:05. (Really there are lots of physics, plenty of math and even language arts connections to be made. Don't judge us if you haven't explored it.)
Normally, or at least in years passed, kids receive a special ticket that serves as a meal voucher. They go to one of two stations - down the right field line or the left field line - and surrender their voucher for a pre-packaged hot dog (or the vegetarian option), chips, fruit and drink. Enormous numbers are fed quickly and efficiently, and the kids can go back to enjoy the game (or whatever else they choose to do).
Yesterday, however, it all fell apart. With a crowd of over 6,000, most of which came with teachers that had been there before and expected efficiency, the game started... the kids went off for food... and the unthinkable happened. For whatever reason, the left field side had no hot dogs. Zippo. Zero. It's hard to hand out hot dog meals when there are no hot dogs. Kids were told to go to the other end of the park, and get their food there. (6,000 students being served at ONE 4-station window... really?) Once there, kids stood in the sun while waiting to be served. However, there were no 'velvet ropes' or other forms of crowd control... not even any park staff to help out. Mixed in the queue were elementary school teachers with packets of 30 tickets, and so folks were in for a long, long wait to be served.
I waited, along with a number of my students, for about 20 minutes while we inched forward another 8 feet. I was not impressed. I decided to blow off the food until later, and go back to do some more chaperoning in the stands. Most of the kids that waited for and ate the food that they'd pre-paid for had to wait in excess of a half hour to be served; they missed the exciting baseball game they'd paid for. Not cool.
My recommendation to the management at DBAP:
1) Make sure you have ample staff on hand for these events. (You knew how many tickets you'd sold, so certainly you knew how many little campers to expect.)
2) Make sure your food is ready at least 1/2 hour before you need it. There was ABSOLUTELY NO EXCUSE for one half of your serving line to be without the product they were contracted to serve.
3) Hire a couple of extra staff to work on crowd control. If you don't need them, BRAVO! You've wasted a handful of minimum wage positions (so really haven't impacted your bottom line), and simultaneously made people feel safer, more heard, and better served.
4) Have a separate window marked for people with multiple tickets - say 5+, and the other windows for 4 or fewer orders. That will prevent the massive crowd from lingering without service.
I hate to go on about this, and so I won't. I *know* you guys are better than this, and I hate that we had this experience. I know that a number of the hundreds of kids that attended (from our school) had some unhappy things to say about their experience, and how they didn't have fun. Their greatest complaint was waiting for food for more time than they got to watch the game.
Take this criticism for what it's worth, and please remember where your next generation of fans is coming from. read more