I visited their new location this morning. It's kind of hidden but I had no problem finding them. When you walk in, it's basically an office with a desk in front of the door. I just needed a key made for my bike rack. The nice lady went in the back and made me one. She said they're still in the process of moving things in and organizing. Their old place off Mill St had safes and things you can shop for while you waited. Their new place is set up different. The parking in this new place is a lot nicer. I kind of like old mom and pop businesses. They seem more personable and Dunseath Key has always been nice to me. The key the lady made was a little tight on the lock, but after wiggling it a bit, it worked. I offered to pay but she insisted that I just take it for free. They are so nice. I'll continue to give them my business because they are just good people. read more

Closed at this location while their own website still shows it open. Sad to see them go. They were probably my last hope in getting a key for my desk. read more

I've been using this company for years and years. I've followed them to their new location. All I can say is WOW! It's so nice to deal with a company that has been running the same family business for such a long time. From Bonnysue Moss with her lovely personality to Mike Moss and Brian Christie a senior technician. I've had a brass master lock since I was 14 that was given to me by my father. I used to use it for my bicycle.I brought it in because I forgot the combination and it had sentimental value to me. I'm now 70. They were able to hook me up with the combination so I can use my lock again. Thank you read more

I had them come out to rekey my house. The tech that came out was both friendly and professional, and went beyond the rekeying to making sure that the doors latched easily and securely. He did have to replace one of the door latches (it had been problematic for a few years), but only charged me the hardware cost to replace it. Overall, I paid about what I expected to pay, and received excellent service. read more

Extremely rude and unprofessional customer service. The lady claimed she was the wife of the owner and continued to belittle me over the phone as I questioned for services, not rendered when scheduled. I understand accidents happen and schedules get mixed up, but to take no accountability and argue with a customer really leaves a bad taste in my mouth. For this reason loan, I will not be patronizing this establishment and would recommend others to seek out alternatives in the area as there are plenty. read more

Only place I'll go now. Had an amazing experience. I had a broken steel key for my motorcycle and nobody in town would help. I was told it would ruin there key machine. But Dunseath cut the key in less than a minute. Fair price and quality work. I had no issues with both keys they cut for me. They took a key that snapped and made me two perfect copies. Don't waste time with other locations. read more

Amazing customer service! They worked with us for the service that we needed. Quick to respond and to get the job done. They are very professional and knowledgeable about the services they provide. Highly recommend! read more

Great local company that has been established in Reno for years. Friendly knowledgeable staff, I would highly recommend this company to anybody looking for an honest local locksmith. read more

I brought my safe in because it was missing the keys. I was told that I would have someone call me in a couple of weeks to see if they could make keys for this safe. So I waited but did not get a call back so I called. The person who answered told me that she would call me back so I waited again. I waited a week then called them. This time they told me that they couldn't make keys for it but that they could possibly try to remove the whole lock and replace it. That it would cost under a hundred dollars. I decided to not have the work done. Which was a good thing because I went to a different place and had keys made for a whole lot less and the work was done within an hour. read more

Kudos to the friendly staff at Dunseath Key. Had a very difficult older lock I could not open. Within 15 minutes they had it open. If you ever need locksmith services in the Reno area, I highly recommend Dunseath Key. They saved the day. read more

Fixed my 1930s mortise doorknob and lock. It's so beautiful! Very helpful in showing me how it all works so I could install read more

Dunseath Key - Restored original 1930s mortise lock on the original restored front door - Keys & Locksmiths Near Me - Reno, Nevada

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I have to write this review because I've done business with Dunseath many times, and it's always friendly and fair service. This past experience, the service I was given was simply outstanding. As a business manager, I have had several experiences with various locksmiths, and none that are really great that I've experienced closer to home. I went to Dunseath on a word of mouth recommendation, and I've gone back everytime since. Okay, so here's why I'm now a dedicated customer; First off, the business owner, Mike Moss, has always personally done the work I needed. He helped me to find a roll top safe, but my funds were limited, so I couldn't afford to pick up a new one. Dunseath rebuilds and resells safes. He found me the perfect one and it was under my budget limit. Yay. Second, my key was getting stuck in the entrance door, and I could not get it out for the life of me. I called and asked if they could repair it. They told me I didn't need a repair person immediately, and they gave me instructions over the phone on how to get my key out with no problem. No charge. It worked and I didn't have a service charge. Later, when they came out to change some other locks on my building, they tightened the lock, again, no charge for that particular work because I was already paying a service visit for another item. I've turned to them when I needed re-keying for my business, again when I re-keyed my house, I've purchases two safes through them, and they have installed some security features for my home. I could not be a happier customer. read more

Can't say great enough things about Dunseath Key Company! My dad was in the locksmith profession 20 years ago and now will only go to these guys in Reno. We've had countless good experiences with them and there's no doubt they will always do a good job. Their customer service is very classically no-frills (in a good way!). Very friendly and helpful but not at all in your face or overdone. My last encounter was changing 5 locks and creating 25 numbered keys. It took Brian all of 8 minutes total, was a very decent price, and he even taught me a bit about keysmithing while doing it. We will only do business with these guys and I highly recommend going to them first. read more

I have been going to Dunseath Key since moving to Reno in 1963. They are by far the most reliable, courteous, straight up company of any kind I've been associated with in all that time. The do what they say and always come through as promised. There is no business in Reno I would give a higher recommendation than Dunseath. I hope they remain in business as long as I'm alive. I can always count on them. Thank you for years of reliable service. read more

I CANNOT say enough great things about this company! As a business owner, I have to fire people who have keys, access to my business. All I do is call these guys and they come out the same day. They're protecting my business which is HUGE with me. When they come out? No matter how many months pass by, they know EXACTLY what to do. I don't have to babysit, and they are SUPER efficient. Brian is AWESOME. He just gets it. Even when I ask for something that he's not used to doing, like billing, I STILL get what I need in a timely manner. This company and their employees are all about respect, kindness, and resolutions. No matter what your situation. I have them on speed dial and won't go anywhere else. They really take the time to do a great job and offer proactive advice, which is priceless. I appreciate all their hard work and we're a forever customer. read more

Dunseath used to be our go to company for locks and keys. Unfortunately, their customer service has deteriorated. It took them almost a week to get back to me with an answer and when I told them I went with another company - they hung up on me. read more

I have done business with Dunseath Key for many years, and they're simply the best. Duplicate keys work first time with no problems, unlike keys made at Lowes or Home Depot, which are kind of hit and miss. Dunseath's a little hard to find, but worth it! read more

Easy to work with and they ensured access was verified in accordance with current laws, etc. I always appreciate it when companies are ethical enough to follow rules established for everyone's best interest and safety. They showed up as soon as possible and did what we asked. read more

I have been to Dunseath several times since moving here in 1968 and have had great experiences every time. Friendly, courteous, welcoming, and worth every penny. At least 3 times I have walked in with a problem I was sure could not be fixed and it was done within minutes. From a locked steamer trunk without a key, to a truck bed tool box also without a key, to a padlock. This is what you think of with a family owned and operated business. The new location on Mill & Terminal is quick and easy to get to from just about anywhere. These are genuine folks that know their stuff and I recommend them without reservation. read more

I have used Dunseath for many years, and always get quality product, attention, and results. Our family history goes back to when they first opened here. Reliable! Thay can also handle odd requests of really old products needing repair ... love the challenge. read more

Really nice people who do as promised. I purchased a fire safe from them which they delivered and installed as promised. The wife of the owner, Bonnie Sue, was just wonderful and very friendly on the phone. Her husband and a colleague delivered and installed the safe. and were very careful with my white carpets. Just really nice and genuinely good people. read more

Arrived in Reno with ski gear in the Thule roof box and keys at home. REI recommended I contact Dunseath and was not disappointed! For a very reasonable price, they looked up the code marked on the lock core and within 5 minutes we were on our way to the slopes! Excellent service! read more

The worst,sent me a bill for coming out to give me an estimate without telling me there was a charge ... Did biz elsewhere...

What a great company! These people are the real deal and true locksmiths. They provide honest quality work with regular locks and also electronic access as well. I came for both and they delivered. I had some problems with the software and they fixed it right up and trained me up as well so it worked. It has been a long time since I have been to such a nice place where integrity, honesty and respect for the customer is the first job they do before anything else. I recommend them without hesitation and they are the only locksmiths I will go to as long as I live in northern Nevada! Visit them for your locksmith needs and you won't regret it!! read more

We have had to use them a number of times,for a business, after break n attempts as well as locks just plain not working. One time we had them come out to teach us how to use our electronic lock that we had bought elsewhere (never again, btw, the other company printed their instructions incorrectly.) They are prompt, courteous, explain exactly what they have done and why. read more