Lexington street location. Do not go here. Go to Main street. Lexington street location has stale donuts everyday. Rock hard. Bird food. No credits. You must exchange for other pastry (that hasn't been on the shelf for 11 hours). DUNKIN corporate has NEVER responded to customer complaints. They are so big and profitable, they say F-you. read more

I live 5 minutes walk from this Dunkin donuts but I almost don't buy there because every time I do it they give me the wrong item or someone else's or make the coffee as they want and put what they want on it. read more

I have attempted to contact the franchise owner about this location. Unfortunately, I ran into his brother at the other place, and he denied this was part of the franchise he owned. There is an employee who should be fired here. She swore at me over a coupon that did not work properly. The manager said he did not have time for it. I don't have time to write this review, but here we are. Very disgusted with this location. Don't take it out on the customers if a coupon does not work as advertised, bottom line. read more

Someone took my mobile order, so they remade it for me. But, they didn't make it in an everything bagel. So, when I returned to get what I ordered the cook held an everything bagel in his hand, informing me it was the last one. I told him that I am waited 20 minutes for my order and that I should get the last bagel. And he got angry and acted like a paying customer was inconveniencing him by insisting on getting what they ordered. He then gave the everything bagel away to someone else. I will not return to this location after being treated so miserably. read more

The staff never has a clue what is going on, they don't understand the names of their own drinks. The owner comes in every morning and rearranged all of the tables pasteries with his bare hands, absolutely no gloves or hand washing involved. The manager is incredibly rude to her staff. read more

No one ever smiles -they make you feel like you are bothering them -and they never have what the new promo are -went there a few times to try something new -they never have the new promotions - not going back - they are just awful!!! Wish I could give 0 stars!!! read more

Worst Dunkin. Got my order wrong and crushed everything in the bag. You guys are terrible. I repeated myself multiple times to clarify my order and it was wrong at the end. read more

They suck. Worst coffee at this location and workers are absolutely the worst . Have no customer service skills. Gave them 2 shots to go there. Never again. read more

I've read reviews about this location. I disagree with most of them. Guys greet me always warmly, haven't any problem with drinks or food. Sometimes they forget to spread cream cheese on my muffin but it's nothing, they always fix this double! Thanks guys for your service. Wanna emphasize one lady Esmiralda who always in good mood and spread it with me! May be people who have written bad reviews faced with different shift, I don't know, but my experience is great! read more

If I could do a negative star I would, the staff there is horrible. We asked for cinnamon sugar munchkin ( coming from Florida, where in Florida they sell them ) the cashier laughed at us and said we don't have that. Then we ordered our coffees and donuts. One of the drinks were wrong and then of course the donut I didn't want, staff is so slow and rude. It was hard to understand them as they wouldn't speak properly. The previous times it was the same problem to where I've officially decided to never go back to this place. read more

This location is terrible. Always very slow service, and rude employees. On my last visit the manager was going off on a profanity laced rant about a previous customer. So unprofessional to do that in front of customers including CHILDREN! read more

It's the closest Dunkies to school so obviously it's my spot for midday coffee.

I go here everyday and they are fast and make great coffee. Today on the other hand I had a terrible experience with the manager. I ordered on the go. When I got there to pick it up the manager said They were having computer problems and I had to pay again and get reimbursed by my app. Very bad customer service. I found the manager to be very unhelpful. read more

It is a battle to the bottom and I do not mean the cup as you will toss it before you finish (and they do not even fill them all the way ). Its a tossup whether this Dunkins or the other one on Lexington St. (both owned by the same guy) has the dubious distinction of the "Worst Coffee In Waltham".Even Buddy the Elf would gag on their watery old brew. After multiple attempts to give them a second chance I will no longer spend any of my hard earned money at either of the ones on Lexington St in Waltham. I not only had terrible tasting coffee but they did not even fill the cup-maybe trying to save me from their awful brew. They also seem to have the smallest donuts in town. After complaining to the corporate office they had the owner contact me via email and he told me he would send out a gift card the next day to refund my money. That was a month ago and no card has been sent. And no reply to two follow up emails. The 7/11 across the street has much better coffee for a lot less. If you love Dunkins the best shop in Waltham is the one on Linden St by the courthouse. I go out of my way to stop there they are that much better than this sorry place. read more

I have been here 3 times, and they have gotten my order wrong each time. I won't even bother anymore. Go to the one inside the Shell next to Wagon Wheel. Those ladies are so sweet and adorable. read more

Went in for my first iced coffee and bagel of the season. First, the woman and man behind the register were very friendly. Iced coffee was ok. BUT, I ordered a toasted multigrain bagel with cream cheese on the side. (Only 3 choices of bagel.) My bagel came hardely toasted with the cream cheese spread on the bagel (not in a cup on the side, even though the receipt also stated 'cream cheese on the side'). Also the cream cheese was old - it had lumps of hard cream cheese that I had to scoop out, which left very little cream cheese. I would have tossed it all, but I was hungry... read more

This dunks by far has the best guy making the ice coffee. Every time I go, it's mixed perfectly and all the sandwiches are fresh. Not sure why so many people dislike it, but I'll go out of my way to go to this particular store. Only downside is that there's no drive through. read more

I go here alot since I live right around the corner. While the staff are great, the manager does an awful job of keeping inventory. They run out of half their baked goods before noon on a pretty much daily basis. Almost impossible to get an everything bagel here unless you hit the morning rush. Also they never actually toast anything, it comes a little warm with barely melted cheese, I end up having to retoast it at work or when I get home. read more

I had an extremely unpleasant experience there today. The person behind the counter was arguing with a young girl about what she ordered, She was telling her no YOU ordered the dark roast and she was like...no I didn't. I don't like dark roast. and the person behind the counter would not let it go...she kept arguing with the customer. then when I got my order from her....it was also WRONG. There wasn't a manager to speak to there at the time either. Very, very surprised there isn't a manager there during what I can only imagine is their busiest time of the day between 6 and 9. STAY AWAY!! YOU WILL GET A WRONG ORDER AND BE BLAMED FOR IT!!!! read more

Stay away! Deserves no stars. The woman in charge of the store in the morning rush hour is rude and should not work there much less be in charge. She yells at customers, complains about customer loudly for all to hear. She is a misserable person and should not work with the public. Stay away- go to Panera or Starbucks down the street, read more

This was the worst dunks I've ever been to. The women who was there alone couldn't even tell me what was on a sandwich and then couldn't pay attention to what I was asking her because she was to busy making coffee for the people who were coming through the door. She then started to make my food and then left the food to go take another order used the gloves that she made my sandwich with and then took their cash gave change and went back to making my food. She is disgusting. Then left my food again and then with the same gloves on went and hand put ice into a cup for someone's coffee. Someone needs to alert the health department on this women. How can you train someone on a process when they clearly can not understand ENGLISH!!! DISGUSTING!!!!! read more