Always out croissants and multiple items. Food is always not toasted or under cooked. Port Royal is better than this location that obviously doesn't care. read more

I really wanted to recommend this location but management ALWAYS seems to not schedule enough people to staff during the day. Stopped by at noon on Saturday. Placed an order for 2 coffees, half dozen donuts a sandwhich and hashbrowns. There were two people working. The gal behind the counter was brand new and didn't know how to make sandwiches or how to make the drinks. She got the donuts and moved on to the next person in line. Second employee was literally tasked with doing EVERYTHING else (taking drive through orders, making sandwiches, drinks, etc). When the first girl asked me 15 minutes after taking my order if she could help me the other person said she didn't have time to train her on how to make the food right then. Why in the world do you have only one trained staff member for a weekend shift?! I felt bad for both of the staff but management is a disaster and sets the crew up for failure. Better to not even be open than to piss off your customers with literally waiting 24 minutes for service and repeatedly have to tell them what I am waiting for. Once my coffee was actually received the cup was only half full of coffee with have the cup full of melted whipped cream. read more

Dunkin' - When I finally did get my coffee, it was only half full. Photo shows amount of coffee in cup before a single drink was taken. - Donuts Near Me - Spring Hill, Tennessee

I'm unsure why this location has so many low reviews. My kids and I came through here and we got a dozen classic donuts and they were very nice. It was hard to hear out of the speaker other than that the process was very smooth. I asked for creamer, even though I didn't order coffee and the woman at the window was very kind and gave me packets of creamer to take home to my friend The donuts were good and tasted fresh read more

Dunkin' - Drive thru window - Donuts Near Me - Spring Hill, Tennessee

I ate at the baskin Robbin's and it was amazing Great service nice people and the ambiance was amazing 100%. Recommend the wild and reckless sorbet read more

Dunkin' - Sorbet !!! - Donuts Near Me - Spring Hill, Tennessee

Thursday morning at 6:45 and the drive through was backed up out of the parking lot and onto the road. I park and go in. One family eating their donuts and one customer receiving her order. The young man working tells me I need to go back out and go through the drive thru. I told him I would not because the drive thru is backed up onto the street. A lady in the back yells out, "well, that's the problem!" I just left. I don't understand how having customers is a problem. Called the store later in the day and left a message for manager/franchisee to call me. Also sent an email to headquarters. Headquarters responses , "if they don't contact in two days let us know " A week later I replied to headquarters' email that I had not been contacted. They emailed back asking if they had the correct email address! Yes, you do, we are corresponding using the email address! IDIOTS all around! read more

I'm a general manager in food service and almost everytime I've come to this location, it has been awful. As someone who works in food and customer service, I understand being understaffed and doing the best you can with the schedule you were dealt, but there has been consistently 3-4 people working and the wait times are still 10-20 minutes through the drive through. While I was sitting at the window waiting for my most recent order, I saw 3 people walk past other than the person at window and the did not look to be in a rush at all. The person at window called my order out to them twice before they started making it. They apologized about the wait and I said "all good. Im assuming you guys are understaffed." And the guy said there's about 4 people here. I don't mean to stand on my ivory throne, but I can do $500-$1000 in sales on 4 people and still have better customer service and service times than what I received from this location. I'm not sure if it's a scheduling issue, or a lack of training issue, or just hiring people who don't care, but I won't be returning to this location any time soon. read more

745am on a Saturday and they turned away 3 cars for not being open yet but everything says they open at 430am.

A worker (possibly a manager couldn't tell by the way she was acting) with glasses, mid 30's did not give the best service. My sister and I went to get our usual, ice caramel coffee with cream and sugar. Normally we go to the one on duplex (should've done that) order our usual and they did not put cream and sugar in it after we ALWAYS order it like that. They then proceed to try and blame it on us and say yea they don't come with cream and sugar, yea we know we always say cream and sugar. They didn't add sugar into both just one and put a drop of creamer in it. We left and they still weren't made right still so I decide to go in and tell them. She tells me next time order a caramel latte, I said no I always get this and it always comes out right. Still again blaming it on me. To come to a conclusion it still didn't come out right. Very unprofessional. Idk why they couldn't just have remade it to begin with. Half assing a job like that is sad lol. Easiest shit you can do anyways my two cents have been put in read more

Can I bill them For the 30 minutes of time I wasted there this morning? 8:30 Saturday morning. Drive thru line was literally backed up to the intersection where the shell station is. I decide, hey, I am already here, I can run in, and wait a few minutes. WRONG!!!! The line literally left me holding the door open. Again..... Since I was already here, I decided to wait it out. Literally 25 minutes and the line never moved. One person came out with an ice cream cone, and a coffee. I finally decide to leave, as do a few other people. Walking out, I realize the drive through line barely moved. What the in the hell is wrong with this place read more

Dunkin' - Waiting outside - Donuts Near Me - Spring Hill, Tennessee

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I have been here several times, paid to visit there today. I ordered the same thing every time. And that would be a mocha blast. The time before last I got one that had nothing but ice chips and you could not drink it. So today when I placed my order, I asked them to please make sure, they blend it properly because of the previous order. So get my order, they hand it to me and it's an inch short from the top. So immediately I said to myself OK I ordered this with no whip cream and now I feel like I got 5% less, why could they not fill it up. I don't know about the rest of you but when I go somewhere, I expect to be full it's annoying and you're not getting full value. So today I tried to give him another shot. Hopefully, next time someone will read this message and get the point they need better customer service. read more

WORST STORE MANAGEMENT. The food/products would be better if they actually restocked for once. Place could be cleaner. This location must have a manager that just doesn't give a damn since they are always out of stock on items. Seems like they only hire kids that barely know the menu. read more

The service was fine they were friendly but I just wanted a side of bacon man. They burnt it and while I was at the window told the other worker it's burnt to which she replied it's okay it's crispy... not even that mad cause it's kinda funny but it's bacon man cmon now. read more

This is truly the worst dunkin I've ever been to. I ordered a matcha here and it was brown with chunks of something on top. I told the lady working the drive thru and she tried to tell me it's supposed to be brown. Recently I ordered a bagel with cream cheese and it was burnt on both sides and only had a quarters worth of cream cheese on it. The drinks are never correct, the food is always stale. I tried to order a donut in the drive thru and the girl on the headset said they were completely out of all donuts and then laughed her head off. Never coming here again. read more

Apparently they either don't read their reviews in an effort to get better or they just don't care. Regardless, the service here is absolutely worthless. Waited for 20 minutes and no one even acknowledged our presence. We were the only ones inside. There were at least five employees milling about and standing around. A couple even made eye contact. It wasn't until we asked if they were open that they finally helped us. Might explain why many of the locations on the west coast have closed their doors... read more

Been to this location twice. First time I went in, the staff was friendly however my "hot" coffee was cold. Just decided to heat it up at home since I already had to wait awhile on it. Second time went through the drive thru since only one car ahead of me. Ordered 6 doughnuts: Strawberry frosted, glazed blueberry, old fashion, sour cream, Boston, cream, and pumpkin. I received: 2 coconut, an original glazed, chocolate frosted, a chocolate cake, and an old fashion. I obviously should've checked the order before I got home, my mistake. At least the coffee was hot this time.. Not sure what's going on at this location but it's not great. Also, since moving to Spring Hill both Dunkin' Donuts have been pretty disappointing. All the Murfreesboro locations are great, if you're going that way. read more

Horrible service A long wait and NO DOUGHNUTS at 10:30 am on Sunday !? Hello - isn't your name Dublin doughnuts How did you run out at 10:30 am on Sunday ! Never coming back bc the service was horrible and no doughnuts?! read more

This Dunkin is always a bit sad looking. Every time we have gone in recently, they only have 3 or 4 donut selections. What kind of donut shop only has a couple different donuts? If that is all you wanted, a grocery store would probably suffice. read more

Management NEEDS to own up and fix this place. This is by far the worst Dunkin I've ever been to, from service to the actually beverages and food. I've been back multiple times before writing this review to see if anything would be corrected and it hasn't been. Now let's get to the details, every time you order a drink it comes out differently (example: one time with whip cream, one time without). Multiply times they've run out of expresso, donuts, and more items. Another time I ordered a donut watched the lady pick it up with her whole bare hand and then wrap it in the plastic and throw it in the bag. Also it seems weird that every time my wife and I get an iced coffee from here we've gotten sick. There are a few good staff members but most of them are rude and not pleasant. For now on I will drive further down the road to Starbucks. read more

Received bagels that were hard as a rock. Should never have been severed. Don't seem to care about the quality of food they send out.

Only 5 cars in front of me and it took 19min and 21sec to get my coffee. This location never ceases to disappoint they have unprecedented poor service. Dunkin Donuts should issue this franchisee a breach letter for their horrible service as it is hurting the brand. Drive thru #3287 read more

Dunkin' - Time it took for 5 cars - Donuts Near Me - Spring Hill, Tennessee

Me and my friend ordered and my friend got his drink but I had to wait 20 mins for mine when we finnaly got mine we both got pumkin spice Latas and his was good but mine tasted like black coffee! read more

Service is slow for a bad coffee that I have to take to a different location to be remade.

Sat at the drive thru just now with ten cars behind me and I kept saying hello ? Hello ? after ten minutes worth of me just sitting there waiting. And they never answered the window at all. This is the worst Dunkin' Donuts I've ever been to. Will not be back !!!! Do not recommend coming to this location.....! Starbucks down the road is much more attentive. read more

Fantastic team running this place! Great ice cream. Great donuts. Great coffee. Give this place your business.

Walked into this place with my son. We were greeted right away by a very friendly employee who stated that it was her second day and said she would try and help us get some donuts. She did a fabulous job! The young lady who made my outstanding caramel iced latte did a wonderful job as well and was very friendly. Highly recommend this Spring Hill location if you want good service. read more

This place is lucky a previous customer rated them with five stars. This place is terrible. You wait in line forever for them to tell you they aren't serving food this morning. ‍ How?! How can you not be serving food this morning??! Geez. Get it together or close. I mean people wait for 10-20 min in line for them to tell you that. Is it too hard to even put out a sign?? Just awful. read more

Ordered a Hot Fudge Sundae. Guess what? They forgot the Hot Fudge and the chocolate chip ice cream tasted like ice. I came back and told the employee. He said Sorry but, they were short staff. Not true. I seen two employees and no other customers at the time of my order. Very disappointed I took one bite and threw it away. read more

They were out of donuts when we came this morning. I also ordered a FROZEN chocolate and when I get it it was chocolate milk. They are always out of something everytime I come. read more

Dunkin' - a sign posted on a refrigerator - Donuts Near Me - Spring Hill, Tennessee

Crazy slow and always out of the most popular donuts. Frustrating when you stick it out in the drive-thru line only to hear "we're out of those... and those... and those..." I'm guessing management issues? Dunkin HQ should take a look at this location ASAP. read more

I've been here a number of times, mostly for ice cream. All the food is very good. However, anytime there is a line for ice cream things get crazy. At every other Baskin Robbins I've ever been to people walk through the door, line up, and then someone takes the order and prepares the order. Typically your Ice cream is ready in your hands when you get to the register. Here people have a tendency to go to the register and order and pay before receiving their ice cream. This results in people blocking the register and the line. Today things were even worse. Only one register was open for both donuts and ice cream. So things became very hectic with people lining up for 1 register from 2 different directions. They need to implement a system for checkout and stick to it. Once this change is made this Dunkin/BaskinRobbins would deserve a 5 star rating. read more

Dunkin' - the outside of a dunkin donuts restaurant - Donuts Near Me - Spring Hill, Tennessee

Horrible customer service..If you want to be accused of theft go to this location.When I entered the store I wasn't greeted by anyone.I had already placed a mobile order.I first went to the one making the coffee she put it in the compartment for mobile orders.I then had asked the guy at BR for an ice cream cone,he pointed to the employee behind him.She was doing something else,never I got greeted by her either.So he finally takes my order,I pay ,he's got the receipt with my name on it.I grab my coffee then the employee asked why I grabbed the coffee.I said because I placed a mobile order,I was standing here waiting on it why I got ignored.I wasn't asked for my mobile receipt number,just accused by all three employees of stealing a coffee that I already purchased.The dingbat that ring my ice cream could have looked at my card and saw my name on both receipts but NO it was why did you take the coffee.It's a sad day when you can't go get coffee anymore without employees having their hand on the call police button and make a fake scenario up.I'll never be back to this location if I ever go back to Dunkin at all.To Dunkin franchises the employee told me she didn't care the way she treated me.You're sinking your own ship. read more

The line to the ice cream was insanely long, over 7 minutes long actually... But it's good and tasty, coffee us OK, not more not less read more

Dunkin' - Coffee and chilling ice cream - Donuts Near Me - Spring Hill, Tennessee

Line is forever, they are super slow and almost always get your order wrong. Had to explain to the kid at the window 3 different times that it was wrong before I just said forget it and threw it away. We are told every single time we go in that they are out of the thing we want. They never have any donuts and they are never fresh, they taste like they sat out all day and night before. Don't waste your time, go to the port royal Dunkin or pay extra for Starbucks. read more

Downloaded the Dunkin Donuts app and placed an order for my work. I ordered a dozen donuts (I chose different kinds on the app). Then I ordered 6 bagels: 3 plain and 3 multigrain, cut and 6 cream cheeses on the side, and one more plain bagel toasted with butter. I then added a large frozen coffee drink. I placed my order on the app and said I would be there in 20 minutes. Well, I got there and nothing was ready. I thought ok, that's fine, it won't take long to bag a few donuts and throw in a few bagels. Wrong. I was wrong. The girl at the window handed me a little brown bag. I thought ok, this must be my plain toasted bagel with butter (that one was for me). I opened it and saw the saddest little plain donut I've ever seen. I think it was their traditional kind?? So I asked her very nicely if they had my order from the app I sent in and she said...verbatim...with the classic eye roll..."Just give me a second." And she closed the window. Oh...ok. I am one of the most patient people and I never get frustrated with fast food employees because I understand how busy and rushed then can be. But this store was empty. Ok, young one, I will give you your second. About 3 minutes later a young man comes to the window and tells me they do not have any multigrain bagels and he only has plain. Then he proceeds to hand me a box of 12 donuts; none of which were on my order. So I said, okeeeeee I will take whatever you have. Really at this point I was going to be late for work so I just wanted to leave and forgot any of this happened. He then hands me a box of 4 plain bagels and 6 cream cheeses. If you look at my original order above...you would see how bad this turned out. All in all, I wish I could say this was my only negative experience with this particular store, but I can't. They really just need to hire better employees. If you onboard employees who truly care about customer experience, little mishaps like this one I spoke of, won't happen, or at least, will be apologized for. A customer should never feel like an inconvenience. Such a bummer. read more

I live right around the corner from this location. In the last few months they have been advertising that they carry cold brew coffee. Almost EVERY TIME I go, they do not it. Once visit, the woman on the intercom said, "the night shift people did not feel like making it last night. So we do not have it today". I could not believe it! Along with not having items they advertise, if you go to the locations drive thru, you better be prepared to sit in the line for 20+ minutes. They need better staffing and to be more diligent about doing their jobs. read more

This dunkin will have you waiting in line for 20 minutes just so the person in front of you can get a small coffee. The coffee never tastes the same. Half of the stuff you want they say that they don't have it, but at the end of the night they have TONS of donuts that they throw away. The customer service is horrible AND every staff member is usually rude. I have tried and tried to go back and like this place, but my mind doesn't seem to change. Management needs a change. This is why I go the Starbucks. read more

This is by far the worst Dunkin I have EVER been to. They are never ready to take your order when you get up to the window and ALWAYS ask you to wait. They never have ANY items I want to order, and anytime I do get what I want, it is usually cold. I have never experienced such bad costumer service in a food business, and never do I write reviews, especially bad ones, with this one, I felt the need. The management here needs to be ENTIRELY fixed and rearranged. I would think with how long this has been opened, they could change their ways, but they have been the same for YEARS. read more

This location is always out of donuts. I stopped by at 12 o'clock and was told they ran out of donuts, no munchkins either. I asked if they could make more and she replied with no we don't make more. It's a donut store, how are you out of donuts at noon and have no plans to make more of your main product? Might as well go home. read more

It's disappointing to have such an inconsistent experience at this Dunkin Donuts. Today was yet another example. Kids are excited to go to one of their favorite fast food breakfast places. We pull up and order our entire meal, only afterwards to be told they are out of eggs? Pretty sure that fact was known prior to us ordering. This is just one example of a typical experience here. I'm past counting on my fingers and toes how many times I've ordered to find out that my order is not correct. Hopefully the new Dunkins coming in to town provides a better experience. Quick update: have to remove a star So decided to try again since I received a gift card I needed to use. Waited in line for 7 minutes to place my order. Finally my turn to order and they ask me to wait. Wait another five minutes to order. Pull up to the window and they take my payment and hand me my coffee. The sandwiches I ordered weren't ready so they ask me to pull up and hey will bring me food when it is ready. I wait another ten minutes and realize they are not coming out. I go inside where I find the gentleman behind me had received my order and his order, both of which were incorrect. They remake his order and then tell me they ran out of the original bagels we'd ordered. At the end of it all I end getting food, not what I ordered, after a 45 minute experience. I will not be going here again. I'd rather pay a little more to support a local business that takes their time to provide great service and products. read more

Either they are stupid or don't know how to read, what part of no cheese do you fail to comprehend. I was asked to bring the product back for a refund. I am not going to drive back for something that is just good customer service. read more