Bella is amazing there! Just top-notch customer service. I needed 24 un-frosted heart donuts for my class party and she was pleasant to work with from the first call I made to the pick up. You can't always count on employees to be helpful and she made the process so easy. She also gave me lots of advice on how to keep them fresh since I was ordering them a day in advance. My daughter's class party is tomorrow and I know the kids will be thrilled to frost their donuts. read more

This place is a scam - the workers are so incompetent and give the wrong order every time. They are so slow that to spend the 45 minutes to explain to them why the order is wrong isn't worth it. They didn't know what a simple quad shot of espresso meant and proceeded to charge me for five shots extra. Then when I finally did get my coffee it was just milk - no espresso. read more

Tried the new hash Browns brisket scramble. Somehow, it wasn't bad. But not worth getting again at 6 bucks. The usual DD round hash Browns, plus cheese sauce, eggs and stringy brisket. It all worked. read more

Dunkin' - New for late 2024 - Donuts Near Me - Scottsdale, Arizona

This Dunkin' is truly the best! My husband and I stop by at least twice a week (sometimes more), and the staff always treats us like family. They even recognize us right away--even with our wild kiddos in the backseat asking for donuts! Our drinks are always made perfectly and with so much care--it honestly feels like they add a little extra love to every order. The kindness and consistency from this team mean the world to us, especially on those rushed mornings when we're just trying to grab our coffee before work. We can't thank the staff enough for always starting our day off on such a positive note! The negative reviews are not a true representation of this location. I truly believe that some people just like leaving negative reviews to ruin someone else's day. We have had times where our order has had a slight mixup, or maybe not the accommodation we wanted... We simply just asked to get it remade and the staff always treats us with kindness and corrects the order. Don't let a few bad reviews, deter you from this location! Remember that sometimes people have a bad day and they reflect it poorly in the reviews. Don't let someone's bad day deter you from an amazing location! read more

Save your time. So sorry to leave a poor review. This location is always slow specially in mornings, so unless you have time to spare take your chances . I placed an order on the app to make it faster but it ended up being slow as well . In addition they prepared the same order wrong 2 times . They seem to need more people to be able to handle the traffic flow . I saw how the app orders kept printing and piling up. So no I will never order from them again . read more

I would like to formally commend Rashaun and Jauss for their exceptional, outstanding, and truly phenomenal customer service. Every time I visit, these two individuals consistently go above and beyond to provide a warm, courteous, and welcoming experience. Their professionalism, kindness, and dedication do not go unnoticed, and it's a pleasure to interact with them each time. They are shining examples of what excellent customer service should look like. To upper management: I sincerely hope you will take a moment out of your busy day to recognize and commend Rashaun and Jauss. Individuals like them not only elevate your establishment--they make the world a better place. read more

Hey Dunkin' please quit asking your employees to have your customers take a survey. No thanks!! If you really need a review that badly of the store. Just come inside and take a look! Employees super slow as hell. Donut case was practically empty and why would they be allowed to have a selection of less than 10 donut varieties?? When I had mobile ordered my macchiato the employees didn't even know I had placed an order. Then the dude mixed my macchiato and I didn't ask for it like that. Did I mention the store looks dirty?? Yeah it sure does! Find some employees who will take pride in their work. Not employees who just only focus on the drive thru read more

literally gave me the wrong donut. I ordered one thing! and not only that, I also ended up paying $4 for it since they thought I bought a coffee, so I ended up paying for the guy behind me instead! I mean come on. It's one donut and there are two people in line. Not that hard. read more

Dunkin' - Donuts Near Me - Scottsdale, Arizona

This location has rude employees and stale donuts. Came twice because my mom likes their coffee and it was the same each time. Stale donuts at 7am is crazy read more

This is one of the best Dunkin Donuts I've been to probably the best. Staff is great, shout out to Manager Ariana and Sophie. The food was delicious, premises very clean and the location is great with a fast drive-thru. There is also a nice outdoor patio I enjoyed for a few hours got some work done. Highly recommended. read more

Dunkin' - Sourdough breakfast sandwich, new raspberry watermelon refresher and donut assortment. - Donuts Near Me - Scottsdale, Arizona

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Until now I'd have rated this store 4-stars. I come here to get toasted coconut donuts for my wife. Usually, but not always, they've had them available. Recently, though, they have not -- and now I'm told they never will have toasted coconut donuts again! Bummer. The only reason I came was for toasted coconut. read more

Not sure whats up with this Dunkin Donuts. I go on the weekends about 8am and they are always out of donuts? They never have milk either and the people that work there are not very friendly. Are they making more on selling coffee? Wont be going back. read more

These have to be the saddest group of people working here. I understand its early but that does not give these employees the excuse to have a rude tone with me! They are lazy and just flat out rude! read more

This is a COVID-19 Review. Typical Dunkin' and that's a good thing. Everything inside has been moved to one side and you cannot linger for obvious reasons. They do have tables outside, with umbrellas where you can sit. But most customers just use the Drive-Thru. I however like to getting out of my car every so often and actually see and speak to people. (One of the downsides of this COVID pandemic). I mask up and carry a small sanitizer, while trying very hard not to touch anything with my barehand. Ugh. The employees are great and sincerely nice and friendly. So if you need to get out of your car for a "cough-fee" break, try coming inside. It's good and their bagel sandwiches might be even better. Sorry, I try to stay away from dough-nuts. read more

Dunkin' - No Eating Inside, only outside - Donuts Near Me - Scottsdale, Arizona

Service is awful. Part of my order is always missing, then I'm made to be the inconvenience for asking for the rest of it. The mean, old witch that runs the drive thru should be replaced. read more

This location gets 5 stars for speed and taste but 2 stars for the customer service. Drive thru guy did not greet me at the ordering screen, just proceeded to ask for my order. I chose my donut and said coffee. I got a little bit of an attitude because I didn't specify what kind of coffee I wanted and was asked, cold? Hot? With cream and sugar? Without? When it's past the morning rush and there is only one car being served at the window ahead of me and hardly any one at the store, I would expect a little more courtesy and patience. I needed a minute to decide what I wanted. After I said what I wanted and proceeded to the window, I was immediately given my order which was good. Fresh donut, tasted very good. Coffee smelled great too. I never had the chance to write a review a few years ago, but I had one of the best experiences in this location by a Manager when I ordered inside and for this reason, I will probably return to this location but I would definitely expect better customer service than what I had yesterday! read more

This location is an operational mess. Needs competent management. Under staffed for sure and unable to get an order right. They got mine wrong twice- the saame order. I would avoid this location. read more

Worst customer service!! Used the drive thru, the lady who took my order was so annoyed she didn't say hello, or anything. Didn't say welcome, thank you, nothing! When I said I wanted a dozen donuts she sighed when I said no to " assorted" and I wanted to pick my own! The gal at the window, Nic, was the only reason I gave it a 1 star, she at least smiled and said have a nice day! read more

This place ruined my morning on two separate occasions, will not be back. First time: Ordered a multi grain bagel at 6:45am. They were out. OK what types do you have left? "None -- our Baker didn't show today." Second time: They had bagels so I ordered one lightly toasted with butter and it had a disgusting amount of butter. Maybe by "light" they thought I meant heavy? No napkins were initially included in my bag, thank god I asked for some otherwise the stream of butter that poured out of the wrapper when I took the bagel/wrapper from the bag would have ruined my new car had I not been able to clean it up quickly. Posting the photos showing some of the butter soaked napkins from my "light" butter bagel. Even not including the amount that poured out into my car it was still in a literal puddle of butter. I used all 4 napkins provided and 5 more from my glove box. I also ordered hash brows and asked for ketchup to be included but no ketchup was in the bag either. read more

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food is yummy but it takes WAYYYY too long. I left my house at 7:00 got there at 7:07 and left dunkin at 7:30. I was very much late to school, and we left before my friend even got her toast that you just have to warm up for like 30 seconds. There should be more than AT LEAST three people working to not have the line out the door or the drive thru line to be hella long. read more

Wish I could give it zero stars. I have never ever written a review for somewhere, but honestly this is the worst drive-thru I've ever been to. I wish I read the reviews before I came here, it seems it's been near consistently bad for the past few years. I don't know how they're still open or why the owner hasn't done anything all this time. Dude at the window pretended like he couldn't hear us the whole time we ordered because we asked for a moment to see what to get. They forgot my drink and we had to wave to get their attention to ask for it. Wouldn't be surprised if they spit in it. If we hadn't paid for it, we would have just driven away and went to the Starbucks down the way. read more

Without fail. Poor customer service. Lousy selection no matter what time you show up to get a mixed dozen. Every team member is rude at every visit. Have tried them multiple times due to them being the only location near by. Save your money and get your donuts at Albertsons across the street at half the cost read more

All I can say is wow. These have to be the most unhappy people that work here. I felt like I was inconveniencing the young man that was helping me he did not have a name tag on either. What a very unpleasant transaction. For the amount of money that they are being paid they should at least smile a little. This is one Dunkin' Donuts I will not be returning to. Also overcharged me on my donuts. He also smashed most of my donuts the way he grabbed them and put them in my box I just looked at them now what a disappointment read more

I came here for the first time this morning and I was *completely* underwhelmed. If you like dragging your tongue across burnt asphalt, then you'd probably enjoy the coffee at this Dunkin Donuts. Otherwise, I'd avoid it at all costs. I used the mobile app (which was super easy to use) to order a hazelnut iced coffee and a turkey sausage, egg, and cheese breakfast sandwich. The app is pretty neat because you can order and get it all set up, and when you're ready, click the "I'm ready to pick up" button. This lets the store know you're close and they start making your food. With the app, you can choose drive-thru or walk in as your method of pick up; I chose walk-in. When I got to the place, immediately I was given the side eye by the gal behind the register. I smiled, as you do, and went to the side to pick up my order. The employee looked like she wanted to be anywhere else but there. I didn't have any other interaction with anyone else there, but that look I got certainly made the tone of the place clear. My actual breakfast was... mediocre, bordering on gross. The sandwich was slimy and not put together well - - I couldn't even finish it. My coffee was *abominable*; it legitimately tasted like burned asphalt that was slightly sweetened. I took about 2 sips and threw the rest away. If you care about the quality of food/coffee, avoid this location like the plague. read more

Okay y'all. I don't normally review large chains because they're generally all the same. I mean, if you like Wendy's/McDonalds/Dunkin Donuts (ahem), then chances are your experience is the same at every location. Let me tell you something: that is NOT the case with this Dunkin location (off Frank Lloyd Wright and Shea). Every Dunkin I go to is generally the same. This one is so terrible that I'm breaking from the my norm and writing a ranty review. Let's start with the daily rush. Now, this concept seems to be lost on this particular Dunkin. You're going to be busy from about 6:30 to 10 AM EVERY DAY, Dunkin. And yet - there are times when I've been stuck in the drive thru for 20+ minutes. A couple of times I've literally WALKED OUT of the restaurant because I've been waiting forever and, oh yeah, I have a freakin' job to get to. So much for a quick breakfast. Why aren't y'all EVER prepared for your *daily* rush?!? Half the time the order is wrong. Idk why "egg and cheese on an everything bagel" is a difficult concept to grasp but apparently it is because half the time my order isn't right (and I'm the dummy who drives away before checking). This most recent visit was particularly bad. They 1) got the bagel wrong, and 2) literally served me a frozen egg and cheese. I've attached a photo - you'll see the cheese is not even CLOSE to being melted. THATS BECAUSE IT WAS FROZEN. I'm not sure how Dunkin manages their specific locations. But if it's a franchise, Dunkin, it's time to come collect. I've learned my lesson with this location. D O N E - that's how you spell Dunkin on FLW for me. read more

Dunkin' - Frozen egg and cheese served to me by the Dunkin Donuts off Frank Lloyd Wright and Shea. Bleh! - Donuts Near Me - Scottsdale, Arizona

This is the most painful Dunkin'. It's not necessarily the lines as it's the lack of staffing. You would think they were picking, roasting and grinding the coffee by mortar for every individual order. Pack patients if you choose this location read more

Dunkin' - a view of a parking lot from a car window - Donuts Near Me - Scottsdale, Arizona

Absolute awful service, $28 dollar bill and I get the complete wrong order what a bunch of clowns ... no donuts.... I thought that was what you guys are know for I mean it's in you're name..... hopefully this garbage location gets shut down and someone opens up a legit fast breakfast joint that won't hire clowns read more

I was just sitting here thinking of the past year and remembered how purely dreadful I was treated by these workers! Then when I called the corporate office in Boston they just said "things like that happen". What?!?! kind of customer service is this! I never went back but reading the latest reviews they haven't changed a bit. Forty years ago I loved Dunkin Donuts when I lived in Connecticut but they're no longer the same. Support local and eat well with BOSA Donuts. The prices are good and their donuts are made in-house (not dry like Dunkin). read more

Glad they took donuts out of the name because they NEVER have them! Terrible service always a complete waste of time going here, never again!! read more

This is one of the worst DD locations. The service is terrible. The last two times I was in there the older lady working the counter was slinging f bombs from the back and everyone could hear her. She was complaining very loudly about the customers and her boss! She was super rude! Clearly she's not meant for customer service. read more

The food and donuts are great, and don't even get me started on the service. All employees are so nice and friendly, especially Sofia. The atmosphere is great and the shop is very clean. The bathrooms always have soap and toilet paper and are squeaky clean. They are always very quick. I will definitely be coming back to this dunkin read more

This Dunkin always has its problems, whether they are out of everything early or they do things incorrect. Today we got 2 bagel sandwiches and the bagels were toasted but the egg, bacon and cheese were all COLD inside right after getting the bag. read more

WOW, I guess this is pretty much the rock bottom of customer service, just what happens when young and poor mannered unprofessional humans are left in charge of operating a Donut shop. I guess they consider Delivery Drivers second class or something, or maybe it's because I am white, I have no idea in this messed up day and age any more. I had problems with this young male employee from the start as they were not able to accommodate my delivery order needs as they are supposed to, half the order items out of stock, correct cups not available, poor packaging, no bags available for large orders...I stopped them after not receiving straws for the order and not sealing all the boxes with sticker tape as they are required to do, all this is unacceptable, BUT THE WORST IS THE MALE EMPLOYEE TRYING TO START A PHYSICAL CONFRONTATION OR FIGHT WITH ME BY SHOVING THE BOXED ORDER INTO MY HANDS FORCEFULLY instead of politely handing them to me and apologizing for everything they were doing wrong. I guess you can never fix STUPID, so after I called him out on trying to assault me and being rude, I asked to see the manager, and a young female came up, told me to lower my voice, I told her what happened...then was told to leave. I told them I would be back with Scottsdale Police Officers to take an incident report soon, which probably was a big surprise to them when I made my report and left the Officers there to finalize the complaint. A safety issue complaint was also filed against this business with my contractor, as well as Dunkin Corporate, who are already dodging the issue, as I figured, as these locations are franchises and they don't want to get involved, I guess they only cate about their products being represented AND DON'T CARE AT ALL ABOUT CUSTOMERS OR TRUE CUSTOMER SERVICE WHEN A WORKER WITH A DUNKIN NAME BADGE HARASSES AND TRIES TO PHYSICALLY ASSAULT AND INTIMIDATE A CUSTOMER IN STORE. read more

Dunkin' - Dunkin Donuts worst customer service EVER location in Scottsdale, AZ, on Frank Lloyd Wright just North of Shea - Donuts Near Me - Scottsdale, Arizona

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Came in for an iced coffee and was totally excited to see a DD employee who works at another location at this location. Again, AWESOME customer service from Triston. Restaurant was clean, donut selection was on point. The iced coffee was awesome, added soy to it. Totally hit the spot on a hot summer day. read more

Kinda slow. Came in at 5:00 with my daughter & niece to donut and drinks. Took 20 minutes. There was family of 5 in front of us and the ordering for them seemed very slow but may just have been indecisive. There were not many donuts left but they were tasty and coffee was good. We only spent $7 for 3 donuts and 2 drinks. read more

Horrible service and presentation. They threw 3 donuts in the bag which smeared frosting over everything. They never answer the phone when you call. I can only imagine it's to avoid hearing complaint. I only go because it's close to my house. Never again! read more

The food, drinks, and coffee here always hit the spot. Sofia is an especially great employee; she is always smiling and always happy to provide a service. If they don't have the flavors of donuts that you want, it's because you are coming too late in the day. They have every flavor in the mornings. I spend so much time here every week because of the fun environment. Thanks Sofia. read more

Enough. The franchisees here are clearly just in it for the cash flow. I always go inside to pick out a dozen to go because you have to beat the stay at home mom from clearing the store out in the minivan in front of you at the drivethru. This is evidenced by the fact that if you use the drivethru, your selection is limited to either plain or plain. Today, wanted to go inside and their terminal was "down" and only working in the drivethru. How does that happen? That's a franchisee not interested in retained earnings to use for capital improvements. This is SO common with chains, the owners run the shit on bare minimum because people keep coming despite the inconvenience. They know "Well, what are you going to do about it?... I thought so... Now here's your dozen plain doughnuts... that will be $15... cash only.... See you next week sucker!" read more

Went to this location this morning despite being warned by coworkers that I should avoid it. The service wasn't bad by any means but I did find quite a lot of hair on my sandwich Going to stick to the McDonald's across the street. read more

Dunkin' - Hair on my sandwich - Donuts Near Me - Scottsdale, Arizona

Anytime I go through a lot of the drive thru lines, the employees sound somewhat happy to take your order, but as soon as there's more than three things on your order they give you attitude and sound miserable, it's quite toxic, they make you feel bad for ordering specific food items. I have to travel way further to find someone that doesn't mind taking my order. They are all young generation z kids that lack any basic customer service skills. read more