We love this Dunkin' location it's one of our favorite quick mid to late morning stops. They don't have a drive thru, so we always use the mobile order feature and run in to grab our items from the pickup counter. Every single time, our order has been ready quickly and made accurately. It makes mornings feel easy and stress-free. I usually go for the $6 meal deal (which is such a great value), or I'll grab Munchkins if I'm in the mood for something sweet and shareable. Everything is always fresh and exactly how we ordered it. Even when it's a little busy, the system feels organized and efficient. We're in and out without hassle, which we really appreciate. Overall, this location has been consistent, fast, and reliable for us. A quick coffee run that always hits the spot and another simple stop that turns into a little highlight in our day. read more

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They don't staff properly...I've been there twice thinking it might be different, but no. You stand waiting for someone to take your order for more than 10 min while they run around prepping online orders. after ordering it takes close to 15 min to receive the order. Understaffing is the problem. read more

Sometimes this place is good and sometimes it is really bad! The people or young people working there have a bad attitude and are not friendly. If you don't want to work go home. They are like robots. In fact i would rather deal with a robot with out the attitude. read more

Terrible customer service time and also always out of everything even napkins! Never have maple bars either. Get it together Dunkin'. You're literally only a donut place and should have donuts. read more

My parents and I stopped in to get some donuts in the late afternoon yesterday 02-13-2026. Customer Service was excellent! There were many donuts to choose from and a great variety as well. I noticed they had a glazed blueberry donut. I have not seen any other donut shop in Santa Clarita that carries this flavor donut. I didn't get a chance to eat it until this morning, 02-14-2026. It was still fresh tasting, and delicious. It looked like the cake part of the donut had the blueberry in the batter as it was lightly colored and it had just the right amount of blueberry taste. The glaze was lightly sprinkled and did not taste sugary. It was delightful! I asked if this was a staple for this location and the Staff person said yes. I will definitely keep coming back for this donut. read more

Try S&S Donuts, they're amazing. This Dunking location had extremely limited donut options and the staff was more focused on making coffees for online orders than they were serving customers in line. read more

I recently left a pretty harsh review of the Dunkin' in Lancaster, CA, and I still stand by what I said at the time. But I have to give credit where it's due. This location seems different. The staff seems a lot warmer and genuinely focused on getting orders right with care and pride. On a recent visit, I had a great experience. What really stood out was Sharon, the 1st shift lead. I wasn't having the best morning on my way to work, but her smile and kindness honestly turned things around. Her customer service was top-notch, and that one positive interaction completely shifted the tone of my day. It's easy to forget how powerful a simple smile or kind word can be. You never know who might really need it, so thank you, Sharon. You made a difference! read more

Usually this location has been good in the past but this time my visit was poor Love dunks- originally from the east coast so I was happy we have some nearby I called to ask a question - phone just rang nobody answered Ordered three drinks in the app and redeemed some rewards and ordered pumpkin muffin and apple cider donut Go to pickup the order - no seasonal baked goods - in fact very little baked goods and it was later morning on a Saturday . If you don't have them don't make them available in the app - that's on corporate to fix i realize Worker was kind and let me pick what I wanted instead - the donuts were not good Took the three drinks home - all three were horrid and we took a couple sips and threw them out. Waste of close to 30 bucks. Dunkalatte was way too sweet and I did not detect the espresso Iced latte tasted like watery coffee - super watery , the usually good iced coffee did not taste like it had cream. More like skim milk and the coffee tasted watered down Contacted corporate with lots of details - got a reply saying they needed more details - wtf? So i sent screen shots and have heard nothing. Sent another separate email and have heard nothing Very disappointing - will save my money and stick to coffee at home read more

I wish I can give this 0 stars but unfortunately only one. When I walked in and took my order it was very simple only 2 drinks. Took about 20 minutes for them to make because they were more focused on doing drive thru orders and complaining to each other about these orders. Very disappointed I wanted to cancel my order and go somewhere else but didn't wanna bother them because they were already complaining. I would love to come back here again to give it another chance but I do not wanna experience the same thing do better Dunkin and talk to these employees or get more if it takes them 20 minutes to do 2 drinks medium. read more

Pretty good apple fritters and coffee. Service was good as well. And prices are good.

I placed a mobile order for a white hazelnut bark iced coffee today at 4:25 pm. When I tasted my coffee, it was definitely missing all of the flavoring syrups. It was so watery and not good. I feel that they just put the sticker on a drink that had been sitting there for a long time instead of just making my order. They did not seem busy, so I don't know why they did not make it correctly. I have come to this location a bit and the first few drinks I got were so good! I am not sure if the employees that were there at this time care about their job, but it is very unfortunate that I had to pay for one of the worst coffees I have ever received. read more

I came in here really excited to try the Charley, but unfortunately they couldn't make it decaf so I asked the cashier what could I get that is decaf so she suggested a latte which I got but I did not like it. So I went up to the same cashier and voiced it and asked if I could get a decaf iced coffee since I looked up online you could make an iced coffee DECAF. So I told her I didn't like my drink and I ended up ordering the decaf iced coffee and ended PAYING FOR ANOTHER DRINK and I didn't get a refund for the latte she suggested! Which is latte isn't even similar to the Charley since that's a cold brew I would think an iced coffee is similar and could be made decaf. read more

Dunkin' - Donuts Near Me - Santa Clarita, California

I love Dunkin when on the EastCoast. But for some reason the stores here on the west do not compare. Our stores here either don't have lots of items, or they're not clean and tidy or the lines are too long with slow service. My experience was ok. I couldn't tell where the line to order was versus the line for people waiting for their orders. The counter was filled with orders that look like they may have been made online and had been sitting awhile. There are self service ordering tablets but people take their sweet time, which is fine. But soon as a person doesn't know how to use it they cut right over into the line of those who'd rather put their orders in at the register with a person. I showed the young lady at the register the order I wanted.. a Cookie Butter cold brew. Somewhere along the way of her entering in the rest of my order, I get home to realize, she F'd up my drink. Instead of it being a COOKIE butter cold brew, it was just a regular cold brew. I spent 21 bucks there for me to not be happy with what I actually drove all the way across town for. ‍. Oh failed to mention they didn't have some of the flavors I requested either. Annoying. On the positive the young lady was super sweet, so although she butchered my drink she was pleasant and kind. read more

It was the worst experience ever. I was standing waiting for three min only person in the place. I know she saw me because I saw her glance, and then she looked at the floor. They have the kiosk that takes your order, but do they not understand it takes jobs away? I like to keep people employed, but maybe they should go out of business. It was not like there where short staffed their three people making coffee. Never again!! I'll stick to yum yum donuts in newhall. At least they are quick to serve you and get your order complete. Always friendly - rain or shine. Love them That's what I get for trying something new. I'll stick tk my favorites. Starbucks & 7/11. read more

Dunkin' - Coffee is not even full. It's all foam. Even 7-11 has better coffee. Not worth my dime. - Donuts Near Me - Santa Clarita, California

Customer Service is bad. I waited for someone to take my order for a few minutes, no one did so I ordered via the self service kiosk. I chose the $8 meal that came with hash brown's, but when I asked for them, they said I didn't order them. I said the meal came with them and the It wasn't on my receipt. So I asked the guy to fix it and he said he couldn't because it was a mobile order. Long story short, Sharon said it was my mistake because I should have checked on the screen and that I was rude for asking. read more

Second time I've gone where I ordered ahead online, get there and my coffee is watered down and there's no donuts. This is all dunkin does. And to top it off they couldn't give me a refund or gift card because nothing was working. It was 1015 am and you are next to a baseball park. Get with the program. Never had these issues on east coast. read more

I went in Dunkin' Donuts this morning and they were very busy per usual on a Saturday morning. A lot of customers were giving them grief on how slow they were, but in reality they were just overworked and it was a very busy morning. We ordered on the kiosk and waited for our food and it didn't take about five minutes. Kyla and Diego were amazing. Even though it was so extremely busy, they both had smiles on their faces and we're trying their best to help upset customers. I told them they were doing great and to continue with their positive energy. There's also a guy in the back that makes the food and he's extremely nice as well. I just didn't catch his name. read more

I went in a few days ago for a quick donut and received wonderful service from an employee named "Lexi". She was very welcoming, kind, respectful and professional. Thank you Dunkin' for highering quality employees like Lexi, who deliver great service with a smile. I will definitely be back to get donuts for my staff, they were delicious. read more

My girlfriend's order was so simple, needless to say the order was not correct upon Arrival and the wrong milk was used. I came in to pick up the order for my girlfriend and the Manager Ian was not helpful at all, completely rude and unprofessional. I came in on April 14th and it will be the last day i will going to this location. To allow someone so rude and unprofessional to manage a place of business is beyond me. read more

I love this location. The employees are always upbeat, friendly and helpful. You can tell that management cares here. They make the BEST everything bagels at this location also. Everything here is way better than the Sierra Hwy location. read more

Product offerings are a nice alternative to the played out Starbucks menu. The munchkin donut holes are good when they are in stock. I like the glazed but they were sold out so got the chocolate and powdered ones. Taste fine. The burger joint drive thru traffic next door makes it hard to park in front but it can be done. read more

Dunkin' - Munchkins Donut Hole Treats - Donuts Near Me - Santa Clarita, California

Excellent service and the coffee is great! Ton of options in coffee and morning breakfast! read more

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I have never seen better customer service/care than this i am impressed extremely friendly without being overly friendly if that makes any sense extremely fast service oh I forgot to mention I forgot his name but he was the guy working the register on 9/16/24 at like 5:56pm and the girl was working the same time/date the need some sort a award or something like that I think his name was like Ian or something like that I know it started with a "i" idk all I know is (no offense) is that he was bald and had a cool mustache the food was as always small portions but still good but still this guy need a raise read more

Really bad experience today. And, I rarely write these types of reviews. Today, I ordered via the app for curbside pickup. The order was placed at 11:13 am and per the app, they would be out shortly. At about 11:30 am, called to see if the order was ready. Was told that they were "starting" the order. By 11:50 am, no one was picking up the phone and it was going straight to voicemail. I had someone pickup my order so of course I was so embarrassed that this person had to go in at about 12 pm. This person was told the receipt fell on the floor and the order was not done. Order fulfilled at 12:10 pm. Are you kidding me? Ok, so why didn't anyone pick up the receipt if it fell on the floor? How arrogant can people be? Management... perhaps train your employees a little better. Such a waste of time! To add insult to injury, the coffee didn't even taste good. I ordered an iced oat milk latte with pumpkin flavor. No pumpkin flavor at all and just watery. Yes, I emailed corporate since I couldn't talk to someone over the phone. read more

We like Dunkin' coffee and Donuts when we are our and about! Kids love the chocolate sprinkle donuts.. good service too

This location is close to Inn n Out and Lowe's. They have plenty of parking space and have an outdoor tables. Came here on National coffee day ( 9/29), which means you a get a free hot or iced coffee with any purchase. So, I got a double chocolate donut (very sweet but it was good) & a hazelnut iced coffee with almond milk ( which is additional). The iced coffee was light but I'm guessing because its free. Overall, I wished they had a semi- sweet chocolate donut:), stronger taste of the coffee and better customer service. read more

Dunkin' - Donuts Near Me - Santa Clarita, California

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I was excited to visit this relatively new Dunkin' location in Santa Clarita. It was around Halloween and I saw ads for the festively decorated donuts. However when I went in to order at about 10 am on a Saturday they didn't have a very good selection. Not just of the holiday doughnuts, but of any regular donuts too. I got 2 holiday donut selections which were just colored frosting and sprinkles and then some fancy Oreo ones which was only because they hardly had traditional donuts ready to buy. Things like old fashioned, twists, maple bars, were light to none. My dozen assortment wasn't very assorted. The donut shop was clean and tidy. Service was friendly but selection was lacking. I really expected more from the big chain especially the promoted special donuts. read more

Dunkin' - Donuts Near Me - Santa Clarita, California

Curbside pickup from the app or walk in service Good coffee but donuts are still from offsite so this not fresh tasting. They have set up a few tables outside. I stopped to try the ghost pepper donut a overly sweet donut with a very slight hint of spice on top of a stale donut not worth the drive or calories. They do have a spider donut which is orange with a donut hole on top with legs looks cute Dunkin needs to go fresh or go home they are creative on there advertising but just need to start making fresh at each location a central bakery just is not a reason to come me in I might as well have purchased a box of premise from a market read more

I dropped my car off at America's Tire around the corner. Decided to get coffee while I waited. They finished replacing all four tires before my coffee was ready. No, I am not joking. read more

Dunkin doesn't have the greatest donuts (humble opinion and compared to Krispy) but I usually come for the coffee. And the coffee is great! Free add ins for flavors (yay!) nice size portions and tasty breakfast sandwiches. This location is not bad but no drive-thru. The staff was awesome and friendly! They got our orders done quickly and correctly and all with a smile so I was happy. The interior is not huge but adequate and there is outdoor seating as well. I am very glad they added one closer to Valencia since the other location was too far from me. I definitely plan to visit again and really am thankful to have them in the area! Also they have a great deal on coffee in the afternoons...not sure if it's a promo or all the time and the hours are specific but good enough incentive to come visit during those hours! read more

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My favorite location of any Dunkin D. April is so sweet and helpful along with her staff!!!!! Stop by here for your morning needs! read more

Dunkin' - This location is my favorite. April and all the workers are so friendly and helpful! - Donuts Near Me - Santa Clarita, California

I honestly cannot remember a time that I have ever been treated so poorly by an employee at an establishment . I waited 20 minutes for my Uber Eats order order upon arrival. Alexa, who claims she is the manager is very rude and unprofessional. If she is in fact, the manager she shouldn't be. She lacks professionalism and has a general disregard for the job in general. She is an embarrassment to the establishment. read more

I've been there twice in the past few days. The first time a very friendly and efficient young man helped me. The second time a very bubbly and efficient young lady helped me. Donuts and coffees were excellent both times. Being served by such genuinely happy people makes my day. read more

Not especially efficient. Coffee was good. Two jelly donuts had almost no jelly. When I brought it up to the person he's like oh I'm sorry about that sometimes the overfill sometimes they underfull I would not recommend it read more

This one server Alex is really nice. Great environment, and such a friendly staff. Would recommend!

Ordered through postmate. Ordered 7 dozen donuts, 3 boxes of 50 donut holes and a coffee. Dasher delivered the coffee and donut holes. Where's the rest of my food dude? He so nicely called Dunkin and they said they don't sell orders that large. So they picked and chose what they wanted to send..? Why not just cancel the entire order so that I'm not tipping $22 (15%) tip on a $25 order? At least the dasher got a good tip I guess. But seriously read more

I would have recommended this place a couple of years back when they first opened but now we still a damn shame what has happened here. Horrible service, subpar and inconsistent drinks, only good thing about this place is the blueberry doughnut at this point. I don't know what it is but ever since they reopened after the covid shut downs they can't seem to get their act together which is unfortunate because I used to love coming here. Can't even place a mobile order without having it cancelled anymore. read more

Sloooooow service for 2 donuts and 2 regular coffees. 22 minutes with maybe 8 other customers. Product is great but service not so much.... read more

I'm not fond of writing poor reviews, but when it's bad enough, you need to warn people. These donuts are overpriced and stale. I had a half dozen delivered with a latte and a refresher. The coffee, the donuts, AND the refresher were all insanely disappointing. Both the coffee and the donuts tasted old. The latte was cold. The refresher was essentially iced fructose. You could see it swirling around in the cup. I was staying with my mother and got this stuff delivered to surprise her before she woke up. I was really disappointed not only that I didn't get a decent donut, but that my surprise for my mom was a bust. All of this was in the morning, when you'd expect things to be the most fresh. I'd hate to see what you'd get if you ordered in the afternoon... read more

This locations is notorious for incredibly slow service and long lines even when there are few customers. Today, my wife left in tears after a confrontation with an employee after she had ordered donut holes and a dozen donuts online (yesterday for this morning pickup) for a pet adoption event in Valencia where she was is a volunteer and out of her own pocket for potential adopters of said pets. Her order had been taken by someone else and when she asked why that happened things escalated and she was accused of being threatening and aggressive and a customer called her a bitch 3x when the employee would not take any responsibility for what happened and said "we're just two people here" and said she was at fault for not understanding and disrespecting them!?! She was only wanting what she ordered and told she could come back later and get a refund; but she would have to bring the original card with her since she prepaid. The employees would do nothing to help and berated her in front of other customers and one employee started to cry...this is unbelievable to me. I was on the phone listening to this and she never raised her voice and was only asking why and what they could do and then she ends up being threatened. She's worked in customer service too in her earlier years and respects servers and those who work in the restaurant industry like few others do and when I called the location to voice my complaints I was told she should apologize to them and they weren't responsible for what happened! He also said they would do nothing to make up for this and again told me she should apologize to them?!? He also told me I was being rude for defending her and asking for some restitution. This is why the world is the way it is and why people feel like they are guilty and those who do harm (no matter how small or large) are above the law. Absolutely atrocious and you should boycott this location read more