Open late. Came here for dessert after having dinner nearby. We were in a mood for a warm brownie sundae. The guys working there were nice and friendly. My sundae was perfect. read more

Baskin-Robbins - Warm brownie sundae - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Had a wonderful experience at the golden valley Baskin Robbin's location! Giselle was very friendly and helpful. The moment I walked in she had a sweet smile and a friendly hello. I was excited to come in today as today is the drop of their peppermint cappuccino freeze! With it being the month of December peppermint was the perfect taste to go for a festive season month. I highly appreciated Giselle assistance about signing up on the app and explaining how rewards and promotions work. She even let me know that on Dec 7 scoops will be 80cents! (But you have to use the app) Peppermint cappuccino was absolutely delicious with pieces of peppermint on the top, chocolate drizzle and whip cream. Definitely recommend if you're a peppermint lover like me. read more

Baskin-Robbins - Peppermint Cappuccino - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Late night cravings hit so we went to get ice cream and interestingly everyone else had the same idea lol No long line just lots of people there enjoying their ice cream Employee seemed as he hated his job while the other two seemed like they were having fun lol read more

We sat in our car until the people left the Baskin Robins because they are always packed. I watched as Emily started washing the windows of the store. After waiting on a large crowd she cleaned every table and her counters. Then the windows inside and out. I have not seen such a dedicated worker in my life. I thought she must be a Manager and if she isn't she ought to be. When I had my own firm I would have hired her! She dropped an ice cream scooper and put it in the sink and got a new one. She gave us perfect scoops and they were delicious! The inside was immaculate.Families, singles, 20 something and older people are here and sitting inside and out visiting. It looks like the United Nations and everyone is polite and gets along. They have a restroom and not all Baskin Robins do. Emily was quick and efficient. She doesn't get upset with people when they are annoying but maintains her professionalism. I like this one the best. We always have a great experience going in there. read more

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It is Saturday about 2:30 in the afternoon. Nora assisted us with big scoops of ice cream. You gotta check this location out, clean hip music and not crowded at all plenty of parking at the shopping center off of Golden Valley. read more

Top tier service from Nicolas! We ordered pick-up and not only was the ice cream great but the service was cheerful and welcoming! read more

If you are looking to order and customize a cake, ask for Isiah. He goes above and beyond to help you. I ordered a two tier cake for a birthday party. Frozen was the theme but I didn't like the design Disney had for the signature cake. So I order cake topper decorations on Amazon and chose a cake here to fit my theme. Customized with Isiah and added my toppers the day of the party. There was a little snafu with the name on the cake but it was quickly rectified. I highly recommend them, ask for Isiah! read more

Baskin-Robbins - a frozen birthday cake - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

This Baskin Robbins location is nice and well-maintained, but unfortunately the customer service was disappointing. This is my second encounter with Maritza, and both times she has shown the same impatient attitude. She rushes you to order, even when the store isn't busy, and seems annoyed if you ask for a sample. It makes the experience uncomfortable. I hope management can provide customer service training so customers feel welcome. read more

Emily is awesome!! I'm in another state and wanted to send my dad a Father's Day cake so I door dashed it dasher called saying they were totally out she found exactly what I needed and even wrote happy Father's Day on it.. thank you!! read more

Went there with my family tonight and the guy there gave us all the smallest scoops of ice cream. They were smaller than kids scoops. Normally the portions are generous. To think you just paid $15 for small bits of ice cream. read more

Service is always bad, I was there this Sunday 10/15 and the lady working there was just mad didn't even say a single word the whole time

Worst customer service ever we literally came by to get an ice cream cake as we were looking through the selection of cakes. The associate approached us asking us if we needed help. I said no, I just wanted to see what designs of ice cream cakes you had available in the freezer, as my husband and I were looking your associate told me I need to keep the door closed. I told her I need to see what I want and what's in my price range. She said we need to keep the doors closed to the case.. Then your cake decorator comes out and says what do you need then we told her she says I'll go look I'm putting cakes out and the girl never came back after waiting a while. What a mistake it was to go to this Baskin Robins location read more

Awful service by the two ladies here, one named Anna was the worst and had a nasty attitude and was rushing us as we were ordering and there wasn't even a line behind us. Then they proceeded to bad mouth other customers with what I assume was their manager. Not our fault if you're having a bad day. read more

After a long day at work, my friends and I had the worst experience ever, and i normally never have any issues at this location so i was thrown off!! As we walked in, an employee mockingly said, "How come you guys always get out at 9:30?" mocking whoever their supervisor is, loud enough for us to hear. When I asked for a cup instead of a cone, he rolled his eyes--over a simple request! It was rude, unprofessional, and completely uncalled for. how dramatic bruh literally who hurt u so badly that you have to get so pissed off just because i asked for a cone instead of a cup read more

Super small 3 scoop ice cream Sunday for $6.99. Luckily I had a buy one, get one 50% off coupon. When I tried uso the coupon through the Baskin Robin app, the coupon disappeared after it was scanned but the register didn't accept it and needed to be re scanned. Unfortunately, I was unable to pull up the coupon because it showed redeemed and the person helping me didn't know what to do. Luckily the manager used someone else's code to give me the discount read more

Baskin-Robbins - 3 scoop ice cream Sunday - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Not sure what just happened but my 7 year old daughter randomly ordered the new spicy'n spooky flavor and the lady scooped it without question. It's got ghost pepper and blood orange in it. Why would you scoop a child this without question. It went in the trash even though it had to be paid for read more

Childhood memories always include 31 Flavors! We live right across the street from one, but don't always make it here for sweet treats. So happy we did today! They have super cute summer designed ups for the kiddos that include mermaid, unicorn, and monster. You can pretty much pick any ice cream flavor you want but they put it in a cute little cup and top it with colored sugar sprinkles and either a mermaid tail, unicorn horn, or monster eye! My little loved it. Over the years, I feel the price has gotten very expensive, this would have gotten them 3 stars, but the service and quality of ice cream is always good. They have a couple options that are dairy free and they always make every effort to keep my peanut/tree nut allergy kid safe, and this is what bumped them up to 4 stars. read more

Baskin-Robbins - Mermaid Ice Cream Design with chocolate ice cream - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Ice cream is good as expected. Kimberly doesn't like her job lol. Asked for a few samples, granted yes we went the last hour of them being open however they closed the lobby early and the restroom. Kimberly didn't have good customer service, first time at this location bad experience. She didn't acknowledge us nor the customers prior and we thanked her for every sample did not respond and just had a bad attitude. read more

I will not be coming back to this Baskin Robin!!! What an ordeal and waste of money! I would rather go to coldstone's and pay full price! So here's what happened. First, my child ordered a banana split with strawberry, vanilla and Golden Oreo ice cream topped with caramel, whipped cream and cherries. The guy put everything right except instead of vanilla, he put chocolate ice cream. Really?!?! How do you mistake the two. He asked if he could just scoop out the chocolate. I said ok. However, the chocolate had melted and my child doesn't like chocolate, so I asked him to make a new one. He did and I appreciated that. Then I ordered a two scoop cup with waffle cone. I paid and sat down with my child to eat our ice cream. As I was eating, I felt something firm and chewy in my mouth. I pulled it out, but wasn't sure what it was. As I was looking at it, I noticed something else. Something, not ice cream was sitting on my ice cream. Ewww!!! That was the last straw. I gave the ice cream cup back. He offered to give me a new scoop, but I was too grossed out and with everything else, clearly I shouldn't be getting baskin robbins. As my child and I were getting ready to go, I asked for a lid for the banana split and remembered that I had paid for a waffle cone with the two scoop cup and had never gotten it. I figured, at least I can have a waffle cone. No bugs or anything should ruin that. WRONG!!! The waffle cone he gave me was STALE!!!! I will not be going to Baskin Robin anymore! Even if T-Mobile Tuesday offers a free promo card again! Coldstone's has better ice cream and has my complete LOYALTY!!! I will NEVER stray again, even if it's FREE!!! Thanks anyway T-Mobile! It's not your fault! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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This is a new Baskin Robbins location next to the Habit. This location used to be Golden Spoon yogurt shop which closed down. The space has been vacant for almost a year until Baskin Robbins took over. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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Came last Friday with some friends for some ice cream and was greeted at the door with a big smile!! I got 3 scoops of mint chocolate chip it was amazing. The price was well worth the quality of ice cream. Will definitely be coming back!! read more

This place is always hit for our family. The look on our toddler's face whenever we pass one... But what toddler isn't happy to see an ice cream place? Friendly and fast service. Can always get a free sample. Reasonable ice cream portion sizes. Me personally, I always pick Baskin Robbins over Cold stone. read more

I came in and asked for a banana royal, something I get every single time I go to BR. I asked for extra hot fudge, which I did not get. I also did not get two full scoops. I don't feel I need to observe the person making my desert but now I feel I will have to. Did BR cut their scoops back? Because these scoops were smaller than a child size. I am picky because I was very much looking forward to the experience I have had in the past. My experience was extremely disappointing. If dining in were possible I would have asked for my order to be remade. The worst part, the person that made my order was training a new employee. As I mentioned I asked for extra hot fudge, I did not get that. What I did get was rushed out the door. I am not happy with this experience. read more

If you're looking for a welcoming ice cream spot, this one is the one that makes you feel more than welcome. Andrew is very friendly and always serving with a good smile. Would recommend Golden Valley Baskin Robbins to everyone. read more

The ice cream at Baskin Robbins is always top notch. So many flavors to choose from so how can you go wrong?

Just got ice cream and I cannot leave without communicating with an exceptional experience I had because of Eden. Her customer service is exceptional she's friendly she's professional and patient. If you're in the area I highly recommend this Baskin Robbins not just because of the fantastic ice cream but also because the hire wonderful employees like Eden. read more

Very nice staff here and very helpful. The place was clean. Would recommend this place for a nice friendly environment. Tje ice cream was amazing! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

Tara is freaking amazing, she and her husband own this place which I was lucky enough to work at when I was younger. She made a delicious cake for my daughters first birthday party and it was a huge hit! Everyone loved it. It was a super moist white cake with strawberry filling, she literally goes above and beyond for her customers. They specialized in ice cream cakes but she fulfilled my request of no ice cream perfectly and combined two full sheets of white cake with a delicious whipped strawberry filling. I love her!!! read more

Baskin-Robbins - a minnie mouse birthday cake - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

I went there yesterday with my family and was greeted immediately! The guys working were super friendly and nice. Ice cream was creamy and super delicious. I will definitely be back! read more

This one is simple we enjoy a good scoop of ice cream from time to time and this place hits the spot. Service is always good prices are high but certain weekday nights you can get specials and that's when we go like the end of the month the 31st $1.50 a scoop! Moms makin cookies flavor is a must hope they keep it around! read more

We frequent this location because it is right down the street from our house. Normally the people they hire are good except for tonight. I am sorry Emily for inconveniencing you at 9:20pm. I know you close at 10pm so it isn't like we came right before you closed. It seemed like you were rushing us and your customer service skills were almost non existent. You might want to consider something not involving customers. read more

The pies are so good! I love the cookies! The staff is very helpful. I went in last minute to get a cake and they are very helpful with suggestions. read more

I went in yesterday to order a birthday cake for my 4 year old . I had a conversation with employee about the cake design I wanted, choosing Dinosaur pals design . I explained that I wanted the textured sandy floor , bones , leaves and borders . The only difference was Omitting the dinosaurs and volcano since I ordered a smaller round cake that wouldn't accommodate the toppers . Well, upon arrival was handed this cake . To say I was disappointed is an understatement . It did NOT have what we agreed upon and what was specifically written on the order sheet . The only positive thing about the cake was the neat handwriting . The associate who helped me apologized and offered me a chance to come back tomorrow for another cake but that did no good being my son's birthday was that day. Instead of getting the cake I ordered I settled for a cake that was a completely different design and flavor cake. It didn't go with my birthday theme deco. You May think it's not a big deal for me to get so upset over a cake but I had higher expectations & standards for a franchise that charges over $30 for a 6" round cake. I guess I expected to get what I paid for . Not so much Bummer . Lost my entire families business . Buyer Beware when ordering cakes for a special event ! See for yourself .. read more

Baskin-Robbins - Design I ordered.. - Ice Cream & Frozen Yogurt Near Me - Santa Clarita, California

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This is the best Baskin-Robbins in the whole Santa Clarita Valley. Very clean, multiple cakes, multiple choices. I highly recommend this Baskin-Robbins read more

I'm giving this location 5 stars, solely because of Sammy. She went above and beyond to help find the perfect birthday cake for my son. She spent about 10 minutes on the phone with me, searching the entire store for the most specific cake. Thank you, Sammy, for providing me with a great customer experience! read more

Manager very rude and prejudice. My wife order a lagre ice cream cake, and less than 1/2 hour later she called to make it one size smaller, the manager refuse to change the order claiming it is too hard to wipe the name of the cake.. He refuse to help and insisted that we have to take the bigger cake and waist half of it for his arrogance. I will never shop this place again eventhough we love Baskin-Robbins ice-cream read more

We were greeted by this amazing young lady named Paula, she is very professional and had the most amazing smile. I would just go back just for her, oohh and the butter pecan ;) she was awesome!! read more

I love baskin Robbins but this one surpasses my expectations each time. Not only is the customer service great but they have the cutest cakes I have seen at any baskin Robbins. Isiah was super friendly and helpful. read more

Nothing negative to say. I really like this location. Been here many times and always happy with what I get. It gets pretty crowded and busy sometimes but everyone is always helped quickly. The staff is really nice too! read more

Don't understand the negative reviews on here, must be personal. Very friendly staff and very attentive. Of course great ice cream!