horrible service today 01/01/21 horrible all 5 drink not correct requested to remake and was not what i paid for almond milk not added whole milk is what i got never going back! don't waist your money or time at this location we threw out all 5 drinks read more

Ordered a much needed coffee for pick up this morning so I could walk in and get it. I got to Dunkin' and the door was locked after knocking on the door multiple times I peeked in through the glass and made eye contact with two employees and they still did nothing. I also tried calling twice and there was no answer. No sign on the door indicating the lobby was closed. Hope Dunkin' enjoyed stealing that $7 from me. read more

I sat in the drive thru ordered a vanilla bean coffee with liquid sugar and extra milk. Seems specific enough but they messed it up THREE TIMES IN A ROW. I'm so unbelievably pissed off i'm late for school and there's cream in it read more

last time i was here the lady was so sweet but my sisters went in today and tried to order a dozen. they tried to get an apple fritter but the guy (working register at 12:20pm, a little bigger, with dark curly hair) said that counts as two donuts? wtf? last time i went the lady gave me two and it didn't count as two donuts then. not only did they decide just to not get the apple fritters he didn't even give us our 12th donut. not cool read more

Came here with my mom for a late night iced coffee and donuts. Received the BEST service from Brendon and Jeremy. They were seriously so nice!!! They told us which of the donuts were the freshest, and made our iced coffees super quick. We don't have any Dunkins where I live, and I wish so bad that we did. So it's always an exciting treat when we get to have it. Brendon and Jeremy made this trip really great and special. Thanks guys!!! read more

Dunkin' - Donuts Near Me - San Tan Valley, Arizona

If could give no stars I would. They were extremely rude when I went up and asked where my bagel was after I ordered it 7 minutes ago. I walked up to the counter and was trying to get there attention and they looked at me and ignored me! Serrina who was on the register was very rude and talked extremely quite that I didn't hear her. She had an attitude and I don't feel welcomes here at all. Definitely one of the worst experience I have had here and I won't be coming back.worst service I have been to. read more

Updating my review to say that the service has seemed to get better and the drive-thru a bit quicker. And if you're really in the mood for a sandwich, try the grilled cheese...still pretty greasy but served with two types of cheese and on Texas toast. Yum! read more

This location is horrible when it comes to getting orders accurate! On multiple occasions we have placed orders to be picked up and every single time, we have had to go back for many missing items! read more

Worst customer service! Doughnuts tasted so dry & old. Not worth the money, or time. read more

Kim is the Dunkin donuts MVP. She's great she's so honest in her opinions and great at suggestions. She's so friendly and nice she is always working hard every time I go. I just moved to Arizona two weeks ago and already love it here. Will continue to come here as long as Kim is there read more

I have been to this dunkin location multiple times and didn't have any issue with it until I went on two separate occasions and found a dead bug in my iced coffee. I unfortunately found out both times by sucking the bug through the straw. I am absolutely disgusted and will no longer come to this location. I called to inform management and was told they've already been warned about this by the health inspection department and clearly it hasn't been resolved . I was also told because of the window being open flys are coming in. It seems the bug is either at the bottom of the cup or is somehow getting into the coffee before it's poured otherwise I would see it right away. The first time I was offered 3 free coffees and the second time to have my money refunded but that's not the point. They need to do a better job of cleaning and and inspecting stuff before handing it to a customer. I don't believe that flys are just coming in and landing in drinks. This was at the bottom of my cup and not happened just one time but twice! I will not be coming back! Absolutely gross! read more

Jessika from this location is so so sweet and always grabs my to go order for me when I walk in the door. I look forward to picking up my coffee when she is working because she is always so cheery and nice read more

The donuts are great, the staff is great. We have family in the states from Norway and on 4 seperate occasions they have gone into this location for Boston creme and they either have one or two , or they are out. everyone knows you need to keep at least 5 Boston Cremes in stock at a time... read more

This is just an amazing place to get coffee from. I just love the staff and just everything about the store. The cold brew is legendary Frederick be hooking it read more

Two days in a row messed up my order. So disappointing. Not sure how you mess up a sweet tea and glazed doughnut, but they did! Twice!

If I could give 0 stars, I would. Several times to this location with our family and walked out twice in the last month. Patrons inside of the location walked out, due to horrible service and LONG wait times to get a coffee. No acknowledgement whatsoever for 7 entire minutes of standing in line. Drive thru gets precedence for some reason. Rude employees; they're lacking any ounce of customer service, and I believe it's the franchise owner who doesn't give a shit. Google Reviews over the last few years prove that nothing is getting better; it's only getting worse. The girl (who probably purposely doesn't wear a nametag) actually told me "google it" when I asked for their corporate number to complain. Ha! Then she said as we walked out, "There's another Dunkin in Queen Creek, go there". Wow. Just wow. We did "Google" corporate and left a message for the franchise owner. Something tells me they don't care and won't contact us back. read more

OMG, I've never seen so many employees be so insanely slow, i feel like I'm at the DMV! Ive gone in 4 times in the last month at different times of the day and i still haven't ordered anything because i get tired of standing in one spot for so long. Its not even because its busy, they all take their time and also stop to talk to each other way to much. I will stick to the location on germann and Power Rd. They are so friendly and really fast! read more

I haven't been to Dunkin' Donuts in ages, but I decided it'd be fun to go today. I enjoyed my Ham, Egg, and Cheese muffin very much. They cooked it perfectly and was delicious! My iced coffee was tasty, but definitely needed more ice. Otherwise it was a fun treat! Next time I'll be getting some donuts for sure. :) read more

The iced coffee drinks are good....but the donuts are never fresh...every time we have ordered them (morning time) they are always stale and hard. read more

Was going to meet up with some people at this location. However after being in there for about 10 minutes, I messaged them to meet me elsewhere. The employees were loud and cursing profusely. This went on for the whole time I was there. That and I heard them making comments about the customers that were going through the drive thru. read more

Me and my sister have given this Dunkin' many chances and they can just never seem to get it together. We have never had a pleasant experience here, they always get our order wrong some how and don't seem to really care that it's always wrong. If you live out here and want Dunkin' I recommend making the drive to the one on Gantzel because this one has been nothing but unpleasant experiences. The people here kind of just shrug their shoulders and don't seem to care about their customers. We've gotten cold croissants, burnt hash browns, an iced coffee with NO ICE, a few days ago I ordered a Carmel iced coffee with extra cream and sugar and it was JUST a cup with milk and sugar, no coffee.. today my sister ordered a Carmel frozen coffee and it was chocolate, she handed it back to them and they literally just transferred it into another cup and the guy was just smiling the whole time and didn't say one word.. The list goes on. I don't recommend coming to this Dunkin', make the drive to the one on Gantzel I've never had a bad experience there. read more

Dunkin' - I ordered a Carmel iced coffee with extra cream and sugar and their was absolutely NO coffee in the cup. - Donuts Near Me - San Tan Valley, Arizona

We've been to this location several times and have had somewhat good service. The people who work the drive thru window always seem like they would rather be any other place than at their job. The bagels and donuts have been good and their iced coffee is always delicious. read more

Me and my boyfriend go to this Dunkin all the time just because it's really close to our house and it's very convenient. Every time we go we have had very crappy customer service. I get that the food industry is hard but it's no excuse to make the customers feel like they aren't welcome. Giovanna is the only girl I can remember that actually sends positive vibes. We love our bagels but they are always either burnt and/or just slapped a glob of cream cheese on it. It'd be nice if they could spread it because I eat in my car a lot. We decided that today was the last straw with the crappy attitudes. We're done with this location read more

I used to love this location but they changed managers and then staff and now it sucks. My iced coffee is always watery and the drive thru takes way too long. The manager is rude. read more

This is the worst Dunkin' Donuts I've ever been too. I went in with my sister today, and the customer service was horrible. The girl behind the counter was currently being trained by A girl named Jessica (who had great customer service) however the girl that was taking our order (name started with a V) was so incredibly rude & acted like we were inconveniencing her. My sister tried to make sure she had her coffee order correct & the girl gave her attitude & messed up her order. I ordered a bagel with strawberry cream cheese & I got a burnt bagel with barely any cream cheese at all. We will not be returning to this location. read more

Dunkin' - This is what I got when I ordered a toasted bagel with cream cheese. A burnt bagel with barely any cream cheese. - Donuts Near Me - San Tan Valley, Arizona

They need to let some people go i.e. that Mexican girl with the long nails everrrrytime I go in she acts like I'm an inconvenience to her when it's literally her JOB to service me. However, some of her coworkers give really great smiles and lighten up the place, plus the coffee is just as good!!! Regarding the donuts.... I try to stay away from them lol too many and I'd just end up eating them breakfast, lunch, and dinner read more

Not only are they rude at this location, I found a hair in my coffee. I have a coffee cup that I drink out of. I poured my coffee into the cup and at the bottom of the DD cup there was a hair. So disgusting. read more

Dunkin' - There was a hair in my coffee! - Donuts Near Me - San Tan Valley, Arizona

I would give this store a zero if I could. 1 star because I like the flavor of Dunkin Donuts. This store has the worst customer service ever! I have been going to this store everyday for the past 365 days. I am a coffee addict and need my morning coffee before work. They can never seem to get the order right, even when I order it online off the app. Same thing everyday and only about 40% of the time they get it right. When I complain they give me dirty looks and act like I did something wrong! I have to order my coffee at least 15 minutes ahead of time because it takes 15 minutes for them to pour a cup of coffee. No matter what time/day. 15 minutes to pour one cup of coffee! They never give napkins with food so I guess I'm just supposed to use my hand. When I ask for one I get another snotty look. Asked for extra ice in my Ice tea and got literally 4 ice cubes total. I have finally had enough and written to Corporate. The way I see it, Undercover Boss needs to step in, or at the very least they owe me 7 months worth of coffee. I guess Ill go across the street to Starbucks, even tho I hate the taste of Starbucks, I cannot stand the total lack of customer service at this store! read more

How does an establishment advertise hot foods and then told that they are not serving hot food because their is only 2 people working. Funny thing is they are not busy. Maybe the worker needs to lay off the donuts so she can have more energy to do more than one thing at once. Never will come back to this Dunkin- Horrible. read more

Waited 10 min for them to mess literally everything up. Ordered hot latte, no whip and got an iced latte extra whip. Ordered a bagel sandwich, received a croissant sandwich with cold egg and unmelted cheese. Save your money and go to a different location read more

My family visits this Dunkins location a lot. We've encountered a few occasions where they were busy and our order was incorrect or they were running behind, it's normal we understand that businesses get busy and mistakes happen! It's never stopped us from coming back. Over all we enjoy our trips to this store! However on my trip through the drive through this morning we had a less than positive experience at the window. Some how our order was either split up between us and the car before us or items were not prepared, we ended up sitting for a brief moment while our items where collected. I'm not sure who was running the line behind the window attendant but he was not a pleasant person. He was visibly angry that items were given to the wrong car or not prepared. (And I can appreciate that) however the way he conducted himself was extremely unprofessional and made me uncomfortable. He literally tossed our item on the cart and threw two drinks into the trash right next to another employee. He stood there shaking his head and speaking very aggressively towards the other employees. My daughter even commented that the man seemed mad inside. Not only that but the lady at the window seemed shook up from his disposition! Mistakes happen, they shouldn't I understand that but as a manager or even a fellow coworker he should have behaved differently especially with a car full of customers waiting just outside the window. read more

I just wanted to let everyone know that this place has the best vibes! If you want a good experience getting your morning coffee then come here, they wake me up every time I come in and start my day off right! One time I ordered a matcha latte with almond milk and An employee named Jordan even went as far as to delivering my drink out to my table with out me even having to ask. Definitely recommend read more

Everyone is great and food is good drinks are awesome always. They get my order out quickly and it's always correct. The store has nice comfy furniture in the lobby and a tv. read more

Sorry I can't even give this place 2 stars anymore. I literally have been waiting for them to get their shit together and I do not understand why I even come here anymore. I went to Dunkin' Donuts today just setting myself up for failure assuming that they will have donuts there... they're out of stock of you know absolutely everything... who runs this place really? I could not even get angry at the poor girl taking my order because she works at a place where she sells donuts that they don't have... her job is already a nightmare. They have these new fall apple cider donuts... actually they have a picture of them. I'm dead literally why? Drive over to Starbucks pay the two dollars extra for your coffee especially if you get angry easy. I just had to explain to my six-year-old after I took him out for his favorite spider doughnut that not only do they not have that but they basically have nothing but long johns at a donut shop. They have nothing with sprinkles. I literally asked what do you have? read more

Every single time I come here my order gets messed up somehow. I'm not even ordering difficult things...two chocolate donuts , how do you mess that up? Even says two chocolate on the receipt... I got One chocolate and one maple... Won't be returning as I can usually guarantee my order will be messed up. Time to step up your game dunkin read more

Love these guys! The early morning crew is friendly and fast. Great customer service!

The coffee here used to be rather tasty; however, recently it has tasted sour or bitter. It seems they cannot get that perfect combination. Food is okay. Service used to be better but I fear they lost a key Employee. At least I haven't seen her lately and that's when the drinks began going downhill. Hopefully they will fix the issue as this location is convenient for us! read more

Had a craving at 6 in the evening today and when I went through the drive thru they only had 2 varieties of Munchkins. The lady through the speaker justified the lack of variety with: "because it's so late in the day". I wasn't aware Dunkin' Donuts had an early bedtime. Yet the sign on their drive-thru window says that their entire menu is available ALL day every day. What a disappointing experience. Won't be returning to that location. read more

This location is horrible. In the 3 times that I've visited, they are rude, never thank you for coming and never seem to get my order correct. They're around the corner from my house, but I will not be spending money there again. read more

Sometimes my latte tastes ok but most of the time it is horrible! The last 4 times I have been here it has sucked. Obviously the employees are not following the recipes and doing their own thing because it has tasted different every single time. The dunkin donuts near my office has made my latte perfect every time. This location will no longer receive my business. It's time to retrain the employees, it's making coffee not brain surgery. read more