Not sure why, but I'm noticing a lot of the Dunkin' locations aren't getting Rave Reviews..?? Well I'm here to give 'em their props! Especially on a couple of their breakfast items... The other day, on the way to work, I stopped through a couple of Dunkins... (yes, a couple) because by the time I got to work, I'd eaten all of my gatherings from my 1st stop... Seriously. It was that good! On both stops I grabbed an order of those everything Bagle Bites and an order of their Sweet Black Pepper Bacon (or Snackin' Bacon) as they call it...and I warshed both stops down with one of their large Strawberry Refreshers! LookaHere, it was all DeeeeLicious lemme tell ya! Both stops were several miles apart, but absolutely worth it! read more

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Listen to your customers, I ask for light ice then give me light ice... Not attitude, should not be employed there.

Thalia thank you for making us smile at the end! You are fast and awesome. The drinks were made so good. Thank you

I ordered off of Uber eats and my order was destroyed upon delivery. The delivery driver told me the drink was spilling and none of my food was edible as it was soggy from the coffee spilling. I tried calling multiple times and I continue to get sent to voicemail! They can't even answer the phone! Terrible quality, terrible experience and terrible customer care. Never again Dunkin. Hire better people read more

Dunkin' - Donuts Near Me - San Tan Valley, Arizona

Drive thru is so simple, this location is nice, food great, service is iffy, sometimes they forget my order when I make it to the drive through, but they are nice. read more

Today my experience at Dunkin Dounts was great. Natalie greeting put the icing on the cake. She had the right tone, attitude and a beautiful smile She had all three layer of a cake. Her customer service was definitely a 10. Dunkin is always clean and inviting. read more

First in line at the counter. Ordered a medium coffee. In the time I waited, 7 cars went through the drive through. When I asked if I could please have my coffee after waiting 15 minutes, the attendant quickly made it and put it on the counter without so much as a here you go. A rude arrogant person that probably is out on parole. Oh, the order had sugar in it after I had asked for Splenda. Do not go the the Stafford Springs Dunkin. read more

The people that work there are young they have their cell phones sticking out of their rear pockets. They're always joking amongst each other and the service and the food is always a problem. I don't think the manager has a hands-on in this day-to-day operation head office needs to reevaluate it. read more

Austin has a terrible attitude. I attempted to order 3 dozen donuts his response was very annoyed as he stated "3 dozen ugh. Hold on" and without even listening to what I wanted he stated "our policy is that you can only buy assorted donuts when buying dozens" when asked why if I need something different he answer "it's my policy and I am the assistant manager". He has a terrible attitude, this store is never stocked and every time only has 3 or 4 total options. Another worker attempted to resolve the matter nicely, however refused to give me corporates phone number. Sadly, terrible customer service and need more training. read more

I feel like Karen leaving a review BUT. stay away from here...everything tasted like chemicals. Ordered breakfast. Chemicals. Iced tea. Chemicals. Not good:( Service was good and they were nice though read more

Always get my wife's order wrong. If you ask them to correct it, you get mega attitude. If I were the owner, half the staff would unemployed this afternoon. They are unprofessional and just don't care! read more

These employees can't get simple orders correct ever. First off, they stick donuts in a bag without tissue paper to separate or with napkins. There are no smiles, "how are you" "hi"...customer service doesn't exist. Today will be our last visit as we always do a mobile order and it's 2 identical iced coffees and 2 Boston Creme donuts. The first coffee they handed us was a cold brew and looked nothing like the other coffee (again, they are IDENTICAL iced coffees). When I stayed it was wrong, the worker argued with me. He went to fix it and the girl with the tattoos on her face gave me a different coffee. After leaving we noticed we had 2 totally different orders (order 1250 & 1245) and I ended up with the wrong order. Coffee and donuts doesn't take much. We will no longer come back. Service is rude and they can't get the easiest orders correct. read more

I am not someone who normally leaves negative reviews because I try and give people the benefit of the doubt, but for multiple weeks now I have mobile ordered coffee and donuts and the disorganization associated with mobile ordering is astounding. The customers that order at the counter and the drive thru are definitely prioritized getting their coffees and food much quicker than the mobile orderers. The food and drink quality is good, and that's why I left two stars, however there definitely needs to be some change in leadership or systems in place to better prioritize all customers. Unfortunately, we may be choosing not to visit this location again. Good luck. read more

We go to the Dunkin location close to our house regularly. We were by this location and decided to just pop in there instead. Well we regretted that... I get a hot black decaf coffee as I cannot have caffeine and my husband got a caramel iced coffee. Nothing complicated! My husband's coffee was awful. Took one sip and thew it out. I later realized that my coffee was in fact not decaf and spent the rest of the morning and afternoon dealing with that because like I said, I cannot have caffeine. This is a chain and should have no issue with both of these regular drinks. I was very disappointed. read more

I stopped by the drive thru on 12/16, order my sick toddler a strawberry sprinkle donut. The lady told me they were out but I could get a chocolate one instead. I said okay to that, even though I know my sick irrational toddler would get upset because it wasn't a pink one. They had me pull to the front to wait for them to bring my order out. few mins later she came out, and handed me a strawberry sprinkle donut. This employee went out of her way to make one for us fresh! She did not have to do that, but I'm so happy she did. Had a long morning with my sick kiddo, and although it's just a donut, it made her day. This employee had no idea my struggle that morning either. not sure what the employe name was that did this, but girl with the pink/red braids/dreads.... YOU ARE AWESOME. Thank you. read more

The quality of food here is typically good. However, 9 times out of 10, there's an issue with my order. It's getting to be a little ridiculous. I've decided to drive a few extra miles to the other location further down the road. read more

Never give reviews but we most definitely got food poisoning from Dunkin. Ordered cold brews with cream.

Just don't. They're always sparse in their selection and have gotten my order wrong every trip here. Go to Bosa donuts

I come to the Dunkin' Donuts regularly and this location is horrible. The line was so long outside so I decided to go inside with my son when we got inside. We wait in line and decided to eat inside as we walked closer to the front door. We noticed several dead roaches on the floor, then went back up to the Cash register and let them know and they just continue to stand there. If this is what they have on their dining room floor, I would be shocked to know what's in the kitchen. I will not be back. read more

Dunkin' - Roaches on dining room floor - Donuts Near Me - San Tan Valley, Arizona

I visit Dunkin several times a week However this was the LAST time l will be giving my $$$$ to Dunkin my usual order is a Breakfast Sandwich Coffee and a Pastry for the last several times my order has NOT been Satisfactory the Sandwich has been COLD PREMADE left SITTING for who knows How Long and l have my order TOTALLY MESSED UP WRONG SANDWICH MISSING Pastry COFFEE NOT HOW I ORDERED it l Am Really going to Miss my Breakfast here But the AGGRAVATION l Have to Put Up With is Just Not Worth It when l Try to Call they Never Answer GOOD BYE DUNKIN it's Been Nice to Know U l have been going to this brand For Over 30 years when it was Called Dunkin Donuts BYE BYE going to SONIC down the street read more

Ordered the avocado toast, wasn't toasted, avocado wasn't smeared over the entire toast- had to take a spoon and smear it myself , they put one slice of bacon on each toast ?!? Usually it's like sprinkled over the whole toast at other locations. Asked for a drink with whip- no whip. Asked for a snacking bacon- they forgot it. read more

Dunkin' - Donuts Near Me - San Tan Valley, Arizona

Does this look like a grilled cheese sandwich? More like steamed cheese sandwich. It been 4 years since I stepped into this place and not a thing has changed! Crappy service and crappy food. This place should be shut down! It is,hands down, the worst Dunkin Doughnuts I have EVER been to!! read more

Dunkin' - Does this look like a grilled cheese? More like steamed cheese. Thanks - Donuts Near Me - San Tan Valley, Arizona

So why advertise the Halloween buckets if you didn't order enough to sale. So disappointed we will not be returning due to refusing to sale the buckets to always having issues with order. Get your stuff together read more

Newer management here is on point after being hit or miss for many years. Wait times are much less and the line and accuracy of orders improved! read more

Hate to pile on but was there at 10:30 in the morning with no one in the Drive-Thru and two customers in the store. Five people working of which two we're attempting to put a sign in the front window that lasted the entire 15 minutes I was there and they were still working on it when I left. Counters and floor behind the counter were filthy. Tables lookd like they had not been wiped down in days. The person who took my order was friendly enough but the person who delivered my order at the end of the counter basically threw them at me and said here you go. Coffee was the usual, very good!. I ordered two toasted bagels with cream cheese and if they spent 30 seconds and the toaster I would be surprised. They must have been out of cream cheese because there was almost none there. This must be a one-off store as all of the other locations I have visited, and I visit a bunch as I am addicted to their coffee, have been excellent. Bottom line is I won't stop at this one again. I will drive the extra 10 Mi and go to the one just north of it which is always clean with friendly employees read more

The kids running the store don't understand to take difficult customers & orders to the side so the team can keep lines moving. I never got my coffee & after 20 minutes I realized the $10 was best spent driving home & making my own cup. read more

This Dunkin strikes again! This is the second time I've ordered a bagel eith cream cheese that was NOT toasted. It was mushy dough. Yuck! They are also slow. Very slow. No one in line ahead of me nor inside. Tons of people in kitchen. Took forever for my dough- I mean- bagel to arrive. Then my coffee....I ordered with cream and hazelnut. I got the cream. No hazelnut. This is the WORST Dunkin I've ever been to read more

Ordered 2 bagels with cream cheese. Really disappointed. Giving 1 star because I got the bagel and a small splat of cream cheese. read more

Dunkin' - a half eaten bagel with frosting - Donuts Near Me - San Tan Valley, Arizona

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Every time I come to this location my order is messed up or comes incomplete. I didn't have time to go in and complain due to having to drop my child off at school however this was unacceptable. Waste of money and they give Dunkin a bad name. One good thing I can say is the cashier was pleasant to deal with. (Pictures include some from the last time I was in also with a messy store) read more

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best customer service ever!!!!! ray went above and beyond to make our experience one to remember thank you again ray at the san tan location read more

Dunkin' - Amazing customer service thank u ray - Donuts Near Me - San Tan Valley, Arizona

Just went there and ordered a sprinkle donut and received this. It looks like a reject donut. This shouldn't of been served to me. Totally disappointed read more

Dunkin' - Donuts Near Me - San Tan Valley, Arizona

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I come in here a few times a week and the customer service is absolutely HORRIBLE!! No hi when anyone walks in the door...doesn't greet you and tries to avoid eye contact when they see you walk in. Food was cold last time I ordered. I just picked up a mobile order and I was the only customer in the store and she didn't even make eye contact and placed the order on the shelf and pretty much booked it to the back. Don't think I'll be coming back especially with Black Rock opening! read more

Don't stop there. Nothing in stock whatever the order you receive something else. They don't have salt and pepper. Very bad customer service. read more

Dunkin' - the inside of a dunkin donuts restaurant - Donuts Near Me - San Tan Valley, Arizona

We love the food, but they need to hire new employees for better service. They are so slow, we always have to wait in line for the smallest orders. On top of that they get our orders wrong. read more

We placed a mobile order and watched as multiple mobile orders went before us. After waiting patiently for 20 minutes Bc they were obviously very busy, we ask about it - and it turned out that they were completely aware of our order but were missing a few pieces to complete it - so they decided to just keep the order in a back corner, out of sight, until someone asked about it. Okay - great. We waited another 15 minutes for them to figure it out and complete the order. Great. Whatever. If you're going to have SOME employees wear face masks, have them wear the masks CORRECTLY. Out of the 8 employees on the floor, 3 wore masks. Out of the 3, one person was wearing it correctly - while the other two had them pulled down to their chins...??? Why? What purpose does this serve? I watched as one employee pulled her mask completely off of her chin to address a customer - and then pull it back over her mouth (not her nose)... and continue handling food. No hand washing. Nothing. Get your shit together, QC DQ. Also - your shift manager was all over the place. Passive aggressively yelling out instructions to staff. Get your shit together, dude. read more

THE WORST DUNKIN!!! To management, you are running a poor store! NEVER has any donuts available! Been here on more than one occasion to be told we dont have any more donuts! So to everyone in the area, go support a local donut shop that cares! read more

The last three times I went here to try to buy a dozen donuts I was told they sold out. This is before 11 am. What? I must not be the only person to be confused that a donut shop has no donuts. The employees were obviously waiting for me to rant at them after they gave an apathetic explanation that they always sell out of donuts early in the day. I didn't but I also didn't buy a coffee and bagel. or the donut holes. Or the microwaved breakfast sandwich. I think this company needs to focus on its core business and stop trying to be a poor replica of a Starbucks or Einstein bagels. I'm mystified that they opened another one just up the road on the Ellsworth curve. Don't understand how they're even in business. I don't even try anymore. read more

The Line was long then ZOOOOOM I was already driven to the menu! Service was quick Staff Courteous! Fredrick was Amazing!!!!! I was suppose to go by Starbucks for my lil Precious daughter to get her "Mocha Frapp with chocolate syrup" but I was tired this morning only wanted to do 1 Stop.... So I got her as politely requestedTold Dunkin of my Starbucks dilema and asked for something similar... they (Frederick) Hooooked a gurl up, he was so pleasant and pleased to oblige my order! Thank U Staff... ur the best! Of course I got doughnuts too! read more

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Don't sell fresh dounuts... 1 to 3 days old.. ok to dunk but not ok to eat!... would go someplace else if you want soft fresh donuts an rolls... staff is great! read more

Ordered through Uber eatsand was shorted my breakfast sandwich. It was on the receipt but was not sent with the order. The bag was sealed at the store so it wasn't something Uber eats could check for. I contacted the store and was told we're sorry, you can either contact Uber eats or drive down here but there's nothing we can do. I just feel like you would make some kind of effort to make it right, and maybe check the orders before they're sealed. It sucks when you're waiting for food for an hour, it's delivered and you find out you really didn't get it. read more