The location interior seemed old and outdated. The employees seemed confused about what section they should be working in. I just ordered an iced coffee and was asked multiple times if I was sure that was all I wanted. Maybe it was because I went in late morning but the store wasn't crowded. read more

Service was happy & nice. The building looked very joyful. And the food I got were 2 chocolate Long Johns. It was SOOOOO GREAT. read more

Can't ever get my order right from this location, today I asked for green tea and twice I mentioned it, both times they said ok, even when paying the lady mentioned with lemonade but I wanted green tea. I asked, she said oh yea with green tea ... lying and taking my money is bogus wacko read more

It was Saturday afternoon @ 5:30 p.m on September 8th and we experienced the worst behavior from a female employee; false advertisement, rude customer service and disrespectful attitude. My 73 year old sister ordered two scoops of ice cream in a cup and she was also suppose to get a free waffle cone with her two scoops. The employee with much attitude told her that unless she puts the two scoops of ice cream in the waffle cone she could not get the waffle cone. Please review my pictures and you be the judge. This place is not worth the time or your money! read more

Dunkin' - It clearly reads - Buy a Double Scoop or Triple Scoop Get a Fresh-Baked Waffle Cone - Donuts Near Me - Richton Park, Illinois

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I visit this location all the time. I placed a Mobil order for my normal iced coffee. I get to the window and the guy is placing the lid on top... the cup is too full. He reached into the drink with two fingers and pulls a few ice cubes out, then places the lid on the drink. I ask for a refund, they offer to make a new drink. I refuse, they tell me they can't give me a refund on a mobile order. I will NEVER return to Dunkin, this was a disgusting act, especially after Covid and they acted as if this was a normal practice. read more

I am a consistent Dunkin go-er because of my boosted status . I decided to try this one due to location convience but they're terrible and I gave them multiple chances and tries, my first visit they mixed my order up with someone else's, second visit they forgot an item, 3rd visit there was a hair on my lid and they didn't even add my add ons to me drink that I PAID FOR!!! They have a very large staff and there is honestly no excuse for this - it could be because of the language barrier but even then they just consistently make very avoidable mistakes - I hate having to leave bad reviews read more

This location has wayyy too many people working behind the counter to be so slow. I ordered two drinks, no one was in the drive through, there was one person in front of me and it took almost 20 minutes. One of the drinks was not prepared correctly you and they refused to make me a different drink, just remade the same nasty drink. read more

I truly hate this is the only Dunkin in my proximity. This is the worst fuckin Dunkin Donuts! Their customer service is wack, and their completely lazy. I always order on the app (whole purpose is to beat the line) but they enforce you go they drive thru! They've continuously got orders wrong, and sometimes give you attitude! I truly wish management would change, or they provide us another location. Oh btw the drive thru is near a very busy street, and it's hazardous, but they don't care. Currently in line now because I need coffee to function for work, but this place is shitty! As long as you wait they should be frying chicken! Do better Dunkin, America runs off you but I feel like it's a turtle pace race! You truly suck. read more

There is a guy that works there named Alphonso. He actually threw my receipt at me because they couldn't get the cash register to work. He raised his voice at me and said "You can't order another drink". I was attempting to order a dozen assorted doughnuts, 3 small cold caramel lattes with whipped cream, 1 medium hot latte same way and a small decaf. I am 63 years old and have never been treated that way by any service worker. The young lady was new and the lady that take gives you your order at the drive thru was hollering at her. The register stuck. I had the order on my phone which is a Samsung Fold...large screen. I read it several times to 3 different people. The way the owners or managers treated me was humiliating. I was crying because I was so upset. Legs shaking. One employee came out and gave me tissues and calmed me down. That was the sister. Thank you sweetheart. The power of the pen is a wonderful thing and this is not the last you will hear from me... read more

This is the worst Dunkin' I have ever been too. Usually if I don't have a good experience I do NOT return, this is the second time I've experienced rude and inappropriate customer service. I usually use my Dunkin' app which has my order saved and this is the ONLY location out of over 15 stores that CAN NOT GET MY ORDER RIGHT!!!!! It's coffee not rocket science ‍ these people are rude and just not very welcoming. I will not be visiting again regardless of the convenience I will spend the extra dollar at Starbucks!!!! read more

2pm on Thursday 12-5-19....their drive through girl was very RUDE! Worst customer service ever! I would NEVER hire someone with an attitude like that!!! Then they had me pull up and park. Which is hard to to with my big truck in their tiny parking lot 1. And 2. They came out with the wrong shake when I told the girl 2x what kind it was already. Lady that brought it to me said she asked the girl what kind too. I just don't understand how every time I go to a fast food place they get something wrong! If I did anything wrong in my job I would be fired immediately! I really hope that girl will never be in health care! I would hate for her to be my Nurse! Attitude and forgetting sh*t she was told twice. SMH! read more

This is thee worst Dunkin Donuts, business for that matter, I've ever been to! Almost comical! I have only been there three times and all three times I drove away with either incomplete order or a messed up one! Being the optimist I was, I tried the third, and last time today. Ordered a 2 scoop, hot fudge sundae (craving chocolate) with nuts and a cherry. I got home a no hot fudge, one scoop, not two scoops of ice cream...whipped cream. and zero cherry. Looked at the receipt and I paid for a two scoop, hot fudge sundae. I called and was talking to the young man who messed up the order. He said, Oh! It's you! I remember! I forgot! So sorry. I was nice. Even understanding. Such a big mess up. But hey, I don't know what's going on in this kid's life, right? They were not busy, but ok. He said, Come back today anytime, anytime or tomorrow, he said and we will give you the correct order for free. Took my name down and added another....So sorry. I came back a couple hours later, did not feel like it, but they messed up so bad. I figured I'd swing back that way after dinner and after an errand. The older man at the window YELLED at me and not sure what he said at all, but that I needed to pay for the correct order. Not free!, he yelled. Not free! Huh?! I explained I came back like the kid said. No, I didn't bring the melted one scoop, non-sundae back three hours later lol! The kid said nothing about bringing the melted one, sad scoop back. NOT EVEN THE RIGHT ICE CREAM! One scoop. I explained it would be in a couple hours or even tomorrow. I live 15-20 minutes away, dinner to be made. I have a life. I had to drive all the way back with the remnants of one measly, melted scoop?! So funny. My gas cost more! Such idiots! Burned a customer, earned a bad review, for what? The employee admitted to messing up the order for God sakes. What is wrong with this place and these employees? Are they high? Never again will I go here for the wrong order or to be yelled at. The old guy at the window was such a horrible, awful man. worst service possible! He yelled at me! LOL Yes, should have brought the one scoop back. Wasn't thinking but since the kid realized what he did, I didn't think I needed the "proof!" Still. Don't give these people your money. They have zero clue about customer service, their job, might I add cleanliness. I could smell the guy at the window!!! Deodorant dude! Just the ultimate of yuck. read more

This is the worst dunkin donuts I've been to in the area. I went to surprise my grandmother with a coffee. she has a heart condition and it has to be decaf. After repeat decaf 5 times they still gave me a original coffee. I tried giving it back and the lady in the back yelled at me. very rude!! I will never go here again! Now just wasted my money. read more

I will NOT come back to this location! I only gave them one app because I couldn't do zero. Gave me 3/4 cup of iced tea because I said no ice. I asked for my money back and he told me I had to go through the app to get my refund and walked away. Rude as hell! I will not come back here. read more

Customer Service, Just Horrible....Early Morning People, Very Nasty....I Won't Be Going Here NoMo....The Dunkin On Lincoln Hwy Much Better!!! read more

After ordering my coffee, my credit card payment was declined due to their machines being down, then I was informed their mobile app did not work at current location in Richton, and then I was refused my $1 coffee unless I had cash on me, which I did not. No apology what so ever for machines being down or not being informed they were down before I ordered and waited at the window. I've never had a bad experience at this location in over 20 years until recently. read more

They took too long smh. Woman asked me why I wanted and I told her I wanted and she walked away from me right away without even making the order. I also saw a fat rat on the counter. I couldn't believe it. I was really in disbelief. I will never return to this Dunkin' Donuts ever read more

I was in the drive through about 8 months ago. While waiting, the outdoor speaker fell on my car and damaged it. I took pics, got a police report, and have spoken to the store manager, his boss and the owner (all from me calling them and catching them off guard). All promising this was going to be taken care of. Estimates were sent for repairs. To date, I have not had a single phone call from them to me to resolve this matter and they are now avoiding my calls. I called the complaint number and filed a complaint 3 times. They advised me that the complaint goes to the owner. The complaint dept. said they were told someone was working with me to resolve this issue...LIES!!!. Had to go the legal way to get them to fix my car and still waiting for them to resolve this issue. Not a good business to do business with.....SAD! Not a good look for the Dunkin brand. read more

Worst experience ever. Went to pay with Apple Pay in drive-thru and an employee named Jessica didn't know how to work the register apparently. After telling me my payment was not processing with the worst attitude I asked if she had to press anything on her end because the card reader wasn't even lighting up and ready for payment. She kept telling me no until another employee Aisha came and asked what the problem was. I asked her if she needed to press a button and she pressed the button on the screen and the monitor lit up blue and processed my payment. I told Jessica I didn't appreciate her attitude when she clearly did not now what she was doing. She started yelling that she knows what she's doing she does that "shit" everyday and then called me a DUMBASS....in front of my kids.....because of her lack of intelligence at her job. She yelled a few other things and closed the window. I asked for her name she refused to open the window and walked away. With a line behind me I sat there till the other employee came back and asked if I wanted my receipt. I told her I wanted that woman's name. She replied the name is on the receipt and pointed it out. Jessica is a terrible employee who should not nor deserves to be working customer service since she is terrible at it and can't even grasp the basics of modern technology. I reached out to the manager Alfonso who was apologetic but she should be fired considering she explodes on customers when she makes mistakes. Dunkin should be concerned if that's who they have representing their brand. I wish I could give zero stars. read more

The late-night man and woman who work the drive-thru are HORRIBLE. They don't speak or understand English very well and will definitely mess your order up. They are extremely slow and very rude. I only have problems with that nasty late night crew. If you don't want to be there, please don't take it out on the customer! read more

I specifically made a yelp account to write this review! DO NOT! I REPEAT. PLEASE DO NOT GO HERE! The Indians who work here are rude for absolutely no reason! I've tried several times to smile and out nice these people and still. Not once but twice there was hair found in my food after I sent the order back because it was wrong. I love Dunkin Donuts and it's sad these people are this way. read more

I went to this location last night and ordered 2 small shakes. 1e 2 shakes asking for my card forgetting the 2 glazed donuts I asked for twice. Also Both shakes were too loose and looked as if they were cups of milk with whip cream on top. I told her immediately that these are way too watery and that they wouldn't last me all the way home. She told me that the shakes both turned out that way because they had bananas in them. I told her I order these shakes all the time from multiple locations and that they never turned out like this. Another employee rushed to the window from behind her asking what's the problem. I explained to him as well that these shakes are too watery. He told me that it was the bananas and that's what I asked for.I then asked for my money back because neither of them were concern on fixing my order. They wanted to take my money and send me away with horrible food and disgusting service. He then yelled through the drive thru window telling me to GIVE him my card. I told him that he's going to ask me for my card and not talk to me as if I were a child or he was my superior. I gave him my card and he swiped it. He gave me my refund receipt. I will never go back to this low class dump unless it's to buy them out and show them how to run a professional business. Ignorance at its best. read more

This place is a joke. Not only is it nearly impossible to get an order right but when you order a toasted bagel it comes to you like a piece of concrete. I have given this place numerous chances since they are the most convenient on my way to work, but never again. I'm not exactly sure what's so difficult about toasting a bagel and adding sugar to a coffee but someone should figure it out. read more