Lack of customer service and they do not know what they have on their menu food to sweet Bathroom, garbage, overflowing read more

Kiosk only service when you go in. Service was terrible. Coffee was quick but our breakfast sandwiches took some time. Looked like the guy on line (older gentleman) was struggling not sure why as it was not that busy. Instead a jumping in to help, everyone was just passive aggressive to him/each other. Other sandwich orders that were ordered after ours came out first. Had to go and ask for ours. No apology. Facility was older but overall dining room looked clean and decorated for Thanksgiving. After all that waiting sandwich was cold! read more

Dunkin' - Sausage egg on plain bagel with white cheddar - Donuts Near Me - Mount Pocono, Pennsylvania

staff was rude. Who wants to see someone's ass hanging out while serving customers. They need training on how to dress professionally. They're moto is they'll still make money even if you don't come back. read more

terrible service lobbys always closed food always stale half the menu never available wouldnt be paid to eat here

My wife and I ordered from the drive thru Most items were mostly fine... 1 coffee had an oily residue floating,the bagel and cream cheese was completely charred It's happens, when I went inside to exchange it staff seemed very unorganized and were bickering with each other. It wasn't the cleanest dd I've been too. Its a new place so maybe they will turn things around. read more

When there is a legitimate issue manager there is argumentative and escalated issue. This has happened twice at this location for me over 9 months. I Ordered a drink and it came out looking completely different than the picture. As long as you don't have an issue service is fine but as soon as they make a mistake or there is an error on dunkins part this manager fights tooth and nail and makes it harder to get what you want. I will avoid this location in the future. read more

This franchisee NEVER has New Yorker donuts (chocolate frosted VANILLA cream filled NOT BAVARIAN CREAM ) apparently several DD's need to educate their employees on their main product - DONUTS! Seriously the turnover must be more than normal as I have 4 DD's within my radius and this one is the closest but is the WORST! The inside has a funky smell to it as well as looks like it needs a through scrubbing. read more

I don't understand how some people would give this place a negative feedback. I came here first time as a waiting customer and their staff was very friendly and got my order right and on time, only thing is that I had to wait since I left my phone at the house. This would be one of the busiest Dunkin' locations I have ever visited but seriously, people just have to download their app, pre order their stuff and there shouldn't be any lines whatsoever. I ordered my drink 5 mins before driving up and as soon as I get to the pick up area, my drink is ready! So people, download the app even if it's to eat in or what not, use the app! read more

I assume Im giving this place a 5 star review because Im from NY where your average DD has someone behind the counter that is not friendly, barely speaks English and will most likely mess up your order. I only came in here twice because I spent the weekend in the Poconos with my boyfriend but both times were a great experience. Yesterday we actually sat down in there and had our coffee because they had cute & comfortable tables and chairs. The staff was great, friendly and they have a nice system going which makes ordering quick. Definitely enjoyed coming here! read more

Dunkin' - a person sitting at a table with a cup of coffee - Donuts Near Me - Mount Pocono, Pennsylvania

The Service at this Dunkin' Donuts is horrible you tell them how you want your coffee and they don't make it that way. your hashbrowns are soggy. Sandwiches are Either Burnt or the cheese isn't melted. I just don't understand how the food & coffee is different every-time you go read more

This Dunkin's food was better than expected. They toasted everything more than any other Dunkin I've been to. This made me happy because I don't like under-toasted bagels. We purchased a toasted corn muffin with butter which was also well toasted. I don't drink coffee so I asked for a hot chocolate but their machine was broken. That was super disappointing. There is plenty of parking and the lot has two entrances which is super convenient. They also have a drive through which is nice. The downfall is the wait time. They are a very popular location and the lines are long! It didn't matter if you went into the store or stayed in the drive through... you were going to wait regardless. The first day I went into the store and the staff kept arguing with each other. Someone yelled at the cashier because they thought the cashier wasn't giving out receipts (he was). The issue was with the people distributing the food. They weren't calling out the receipt numbers and customers kept taking the wrong food. It was just an overall mess. read more

This place has been ridiculously mismanaged with a bunch of teenagers running the show, for years every time I give them another chance they disappoint me only reason it has not been closed is because there's no other coffee in the area besides McDonald's! Milk always taste spoiled and last time I went (last week) waited trapped in drive thru finally got to me and told me there's no receipts or credit cards accepted ONLY CASH,smh so I guess now the workers are pocketing the $ Stay away really lousy experience and coffee read more

They once again messed up my order and when confronting them about it you get an attitude about it like you did something wrong read more

Dunkin' - This is my breakfast this morning! I asked for a bagel toasted with butter and this is what I get .... 3 inches of butter and NOT toasted! - Donuts Near Me - Mount Pocono, Pennsylvania

Imagine sipping some nice hot coffee only to have it spill on you because you were startled by the raging screams of a managerzilla. Half the time I've gone there this has been my experience. It's uncomfortable and very unprofessional. read more

I travel a lot and I've been to many DD. I usually go for the drive thru's because I am always in a rush. This is by far the SLOWEST drive thru from all the DD's I ever been to or in the history of any drive thru's. There were only four cars ahead of me, usually I would be on my way in about 5-6 minutes but in this one I waited about 20 min in line just to order, then a few more minutes at the window just for a coffee and a bagel? This was my second time, the first time I was so tired of the wait I drove off. I'm sure many people just drive off from being tired of the wait. I don't know what their doing but they need a better system to move a whole lot faster. read more

Oh my, I hadn't had Dunkin' Donuts since I was a kid and I was excited about biting into one of their twist rolls and had the shock of my life - well, not whole life, just donut life - these are not donuts or anything like them. They are sugar filled air! It's a shame that younger people will think this is what a real donut is because what they are serving up as donuts these days is little more than crap on a stick. read more

The service is FRIENDLY... I'll say that... Here's the "bad stuff": Like other reviewers, I can NEVER get my drink to taste the same --- EVEN THOUGH I ORDER THE SAME SIZE AND THE SAME ICED COFFEE every time I come here. Flavored medium iced coffee -- 8 LIQUID SUGARS OK--8 not fricking 3 not 6.. 8. IF I SAY 8---- I MEAN 8. DO NOT use **YOUR** discretion as a worker to tell me what MY DRINK is "supposed to" taste like. I've never gotten the coffee the same sweetness ever here. Sometimes it IS RIGHT--- sometimes it's OVERsweet--- which I can fix with more cream or the ice melting (usually). But it is annoying to have some cashier make a "judgment call" and not put in the amount of "sugar" you say. The ONLY other "explanation" to this is the machine or pump malfunctions and never measures out the same amount--- AND even then, that MIGHT be human error (so once again, the cashier or cook is to blame). When my coffee is made right, however... I am very pleased!!!! I often get coupons in the paper to use here, too. read more

Service has always been off, now is just mean and slow. Avoid this dump, go to the Dunkin in Swiftwater. They allow obnoxious children to run the store here. read more

This is the WORST Dunkin I have been to in my entire life, I use to live in Brooklyn NY and that's saying something. The staff is usually always nasty. They are highly unprofessional with their side conversations and bad mouthing customers infront of other customer's!. I go here every single day (cause its the only one I pass with out driving out of my way) they mess up my order every single day, never toast the bagles, sometimes they over flow the coffee handing me a wet sticky cup or they don't put enough coffee in it. It's just a bad experience all around. Worst dunkin. read more

Friendly and fast service. The food quality is what you expect from a this type of place. The donuts and coffee were good. read more

Dunkin' - Main entrance - Donuts Near Me - Mount Pocono, Pennsylvania

I'm going to this Dunkin Donuts for the past 14 years and I must stay in the past 3 years customer service has gone down the store doesn't have friendly and smiling faces like it used to be it seems like now everytime you go there and someone always has an attitude and has an issue with your coffee especially when you order coffee with cream and sugar and they hand you a bot coffee and ask you what do you want them to do about it. But I will say this there are a few young people that work there Joe Chris Jojo Craig and Barb they are all very friendly and professional people and again I would like to say thank you to Joe for fixing my issue that I had last week... I feel as a pain and continuous customer that they should have more customer service and people that have the same attitude is the people that I've just mentioned especially Joe read more

This is by far the worst Dunkin I've ever been to. The staff is rude, disorganized, and doesn't care about order accuracy at all. I would travel travel 25 minutes to another Dunkin' than take a one minute trip to this Dunkin'. And don't bother getting a 50 count of muchkins, you'll only get 30 in your box. Absolutely horrible read more

I ordered 4 croissants and 4 coffees. Drinks were ok but the croissants were burnt to a crispy golden black. I'm sure who ever made them wouldn't eat them but Dunkin lacks integrity so they still wrapped them up and gave them to me. read more

I'm a fan of this Dunkin' Donuts. Any DD that has a drive-thru gets extra points in my book. Every time I have ever been here, the service has always been pretty quick and the finished product always tastes great. We also stopped in the other day and we had these coupons we bought in NJ - not sure if this location would honor them but they did. Pretty impressed by that. Nor sure if it's open 24 hours. read more

What can one say about the products? It's Dunkin Donuts-same basic crap everywhere. The coffee is good here, but being the only coffee game in town {or at least within a few miles}, the service is EXCRUCIATINGLY SLOW... read more

Oh Dunkin you're workers are pretty awful at drive through orders but I keep coming to you why why why!? Please learn the meaning of extra light extra sweet extra hazelnut!! read more

Dunkin Donuts makes me GO NUTS!!!! I would have given them zero stars if I could. Let me start by saying I don't even like Dunkin donuts. I go because my lovely wife has a crippling addiction to their coffee that can only be satisfied by at least two of their monster truck sized coffee's daily. I was there for almost 25 minutes today waiting for a breakfast sandwich and a coffee!!! They have a huge staff yet nothing ever seems to get done in an orderly or timely fashion. Seems to be a very poorly managed establishment in general. Save your time, money and sanity and buy a Keurig. read more

I would give this place zero stars if I could because of the attitude of the staff. They got my order wrong 4 times and then cursed at me when I politely corrected them. Never in my life will I go back there. These employees are some of the trashiest people I've ever come in contact with and the manager has no control over them. If you curse at a customer you should be fired on the spot. I have no idea what's wrong with these people. read more

The worst Dunkin Donuts in Pennsylvania and quite possibly anywhere. Slow doesn't begin to describe their speed. They can not seem to remember anything. Today was the last day I ever go there. read more

Dunkin Donuts rocks. This place is no different. They have a drive thru which is great. I dinged it one star because the employees could have been friendlier. read more

A little chaotic when it is busy, but great, friendly service. :) When he heard there was a mistake in our order, the manager gave us the missing item for free. read more

THIS is the worst Dunkin' Donuts in the poconos. Don't bother. Several times I've gone here and not been given a receipt or condiments when I ask for them, I've gotten the WORST attitude from the employees at the window, and one employee took my receipt with my free beverage reward on it and USED IT. I noticed because I FREQUENTLY check my Dunkin app and I don't go to Dunkin if I'm not using my card. So I count my points and I track my free beverages. Omg reward popped up in my app that day and then poof it was gone, and I didn't have the receipt, the cashier did. I've called their "tip line" for "questions and comments" that they have posted on the windows but never gotten in touch with a single person and no calls back. One day I went and wasn't given a receipt so I waited at the window for the cashier to come back and when she did she rolled her eyes and raised her voice at me saying "yea?!" I was so shocked, all I wanted was my receipt. Worst in the area. read more

Stale donuts yuck. And can never get the coffee to taste like it should. Service isn't friendly.The drive thru is great but I would drive an extra couple miles to a different DD in scotrun. read more

I know how i like my coffee and know what it taste like and when i ordered the large 4/4 hot coffee, it definitely was not the way i like it. It tasted as if the coffee has been in the pot for a while and tasted nasty. I would not recommend this DD until they start switching out old coffee so customer get the same fresh coffee experience every time. read more

Went thru drive-up and immediately heard "hold on" in a male voice come over the speaker;finally a female asked for my order and then a male asked me for my order! Ok!!I requested a cinnamon raisin bagel;after several minutes,I was told they were unavailable.Then 2 people asked me what I ordered!! OMG! A girl handed me my bagel without making any eye contact and did not thank me!!! IMPRESSIVE!!! read more

Eating at this Dunkin' Donuts was horrible, the customer service suxz! Your food orders take forever and are always messed up. The employees are rude and don't listen to how you'd like you drink or food prepared, coming from someone who used to work there this is not shock, I'm taking my business Else where.. read more

Horrible food and coffee at this particular location. I drive an extra distance to the Swiftwater location where the coffee and food are much better and fresher. read more

I order from this location multiple times a week. Always a large carmel iced coffe, light ice, extra cream and 5 pumps of liquid sugar. Today I have finally given up on this location. Whats the point of specifying anything when its ignored. My drinks taste completely different every....single....time. Sometimes they ignored the light ice request and I have nothing but ice and watered down coffee. Most times its way too bitter and tastes like black coffee with no sugar at all and every once in a while its perfect. I dont understand how my drinks are so different everytime and why they arent the least bit sweet most often, when I specify 5 pumps of liquid sugar and the carmel swirl is already sweetened from what I understand. So frustrating to spend almost $3 on a drink that isnusually disgusting to me and I have to stop at a convenient store to add sugar. Yes I drink it too sweet but thats my preference and when its not even slightly sweet, thats terrible service. Sorry for the rant lol read more

The is the worst Dunkin Donuts that I have ever been in. I have been suffering through patronizing this store for many years because in Mt. Pocono PA we have nothing. But yesterday pushed me over the edge and I will never buy here again. I will go the Swiftwater store which is out of my way or the new WAWA that is scheduled to open next year. So...yesterday I went in with my new $15 insulated DD 24 oz cup and asked for coffee. They were excruciatingly slow as always. The knuckle dragger behind the counter took my cup and he filled it and he then cross threaded and torqued the top so badly that it could not be opened. I didn't realize it until I got into the car and leaked coffee all over me. I went back in and the inept manager pretty much told me "tough." They half-heartedly tried to fix it and couldn't. She tried to give me an inferior 12 oz cup as a replacement and I said no that I wanted the same cup. No $15 refund, no gift card as an I'm sorry, she didn't even offer to replace the coffee. A terrible person, rude, obnoxious and a lousy manager. They don't care a lick about customer service here. I have never seen an owner - probably absentee. Please DO NOT BUY IN THIS STORE. I could go on for pages with issues here from dropping donuts on the floor and putting them back to screwing up orders. I can't wait for WAWA and I hope WAWA costs them significant business!!! read more

Terrible place. I'm from out of town, and I go to a Dunkin' Donuts twice a day. Until today, I was never at this one, and I won't ever be returning. I tried to order 2 drinks; a large caramel macchiato with whipped cream and sugar and a strawberry banana smoothie. Where I'm from, my Dunkin locations do have smoothies, apparently this one does not, and the man taking my order let me know that by laughing and saying they're not McDonald's. My caramel macchiato came with no caramel and no whipped cream, and I also sat at the drive thru window until they finally gave me a straw. Employees need better attitudes, they need to pay more attention and stop messing around. Never been so disappointed with coffee in my life. read more