I went by the Dunkin on Friday and bought 25 glazed and blueberry mixed munchkins. When I opened the box later I saw they gave me chocolate instead of blueberry. I tried calling and left a message on the answering machine. Come Saturday haven't heard back so I called again and left a message. I know I could of made trip over there. But it's not like they are a hop, skip and a jump away. So here we are Sunday evening and still no call back. This is piss poor management/customer service. This is the one on Edwin Miller. read more

This Dunkin is always on it ! They never get my drinks or food wrong and it comes out in a short amount of time. The service is always over the top especially compared to other Dunkin's I've been too! read more

Dunkin' - Large Original Blend Iced Coffee - Donuts Near Me - Martinsburg, West Virginia

I come here almost every morning whether it's before work or if I'm off. 9 times out of 10, this dunkin is great, when I pull up to the speaker, the ask me if it's me, tell me to pull forward and give me my order. All I have to do is say my name. HOWEVER, recently, I went to the window and told them I had a mobile order under my name, the girl replied "umm you mean Ge-Off" I said "it's just Jeff" (I have a British spelling of the name Jeffrey, which is extremely common, I've met more Geoffrey's than I can count). I then pull up to the window and she goes "order for Ge-off" intentionally mispronouncing my name to my face a second time, after I already corrected her once. I said "that's not my name, it's just Jeff" she said "but it's spelled G-E-" and I cut her off and said "that's how it's spelled..." and she went "oh....unique." First off how are you going to argue with me about the pronunciation of my name? I would have never left this review and would have left it alone, until my visit today, a different girl was handing me my order, and I heard that same girl in the background go "oh yeah, it's Jeffrey, he gets pissed if you call him Ge-Off" and started laughing. This is the epitome of unprofessional. I'll probably start going to a different dunkin over it, and I have the over 100 visits badge at this location. Obviously this same light skinned girl gossiped to all the other employees about the way my name is spelled because I guess she had nothing better to do. Even though it's not that big of a deal it's flat out distasteful and disrespectful. Teach your employees proper customer service and how to treat people. Like I don't know, not making fun of the way their name is spelled to their face for one, and loud enough where they can hear you. read more

I've been going to this location for a few months on and off all depending on which way I go to work. They are always professional and personable. I drove up and they already had what I order on the screen. I never have to wait in line like I do for the Dunkin on the other side of town. I don't know why people have rated them low, but they must've been having a bad day. read more

I've gone to this Dunkin multiple times with no issue and in the last week, I've had 2 issues. First, I have ordered ahead, been charged and told that my meal didn't exist in their system and I was SOL. Second, today, I went through the drive thru and ordered. Once I went to eat my sandwich, I noticed it was completely black and burnt. read more

The young lady up front had the most attitude I've seen since my daughter turned 13. I went in after visiting a Dunkin nearby only to find they had no ice. The lady up front spoke all of 5 words during our whole interaction. She then proceeded to cheap me out of donuts as I requested 25 munchkins. I was skeptical of the contents due to her rude demeanor and checked inside. There were no more than 15 donuts max. I'm beyond disappointed with this store and will make sure not to return. Spend your time and money elsewhere. read more

Absolutely the worst business in the area. Simply can't put into words. Can't even talk to a REAL manager. Incompetent.

Just got my pick up.order. I ordered biscuit bites and ended up with hashbrowns. The biscuits bites are $3.49 and the hashbrown are $1.49. I'm ticked. I can't go back to fix it because I'm now at work. read more

Stop at this Dunkin frequently due to no other coffee shops around. This visit they were not taking coupons or gift cards and were very snippy. I asked for a chocolate frosted donut with sprinkles and was given not chocolate at all. This happens all the time and they are very rude when you have to correct their mistakes. read more

Dunkin' - Strawberry frosted when I asked for chocolate - Donuts Near Me - Martinsburg, West Virginia

This review is for the store in spring Mills as this app is absolutely retarded and will not find that location came to this location after having a debacle at another dunkin' Donuts that resulted in my drink being made twice inappropriately explain the situation to the lady at the counter who was absolutely sympathetic and made my drink first time perfectly because she actually listened go figure that my drink would be the way I wanted it if I told her how I wanted it and she listened she was friendly and expedient it looked exactly like it did on the menu and my cup was full to the top and it was tasty thank you very much you made my day better I came down about 5 Mi off the highway just to get this drink that I had slowly wanted 5 Mi back read more

Great place, quick service and very clean. I'm a hardcore coffee person and due to the lack of Starbucks, I came here. The coffee will do. But I appreciated the customer service and the cleanliness. Will return. ;) read more

Dunkin' - a hand holding a cup of coffee - Donuts Near Me - Martinsburg, West Virginia

Stopped there while passing through. Wanted a box of 25 munchkins for the morning. I was told they only had three varieties. One of which we didn't want. Maybe it's because we stopped there at 815 pm. Seem to me they should have a regular stock of donuts since it's called dunkin donuts. The person working the window was friendly and made my ice tea exactly how I wanted it. read more

Dunkin' - a box of donuts on a table - Donuts Near Me - Martinsburg, West Virginia

Like several other reviewers, I am writing this as I sit in line in the drive-through. I have been here three times and it always take about 30 minutes even though all I ever get is a coffee and one donut, and it's never that busy. Three strikes and they are out, I am never returning. read more

If I could give zero stars, it would still be too many. Terrible customer service, rude staff. You can be the second person in line at drive thru and still sit there for 20 minutes. 8 times out of 10 the order is wrong. They act like you're inconveniencing them every time you place an order. The whole staff needs to be retrained at the location on Hedgesville Road. That location has the friendliest, nicest people working there. So, go the extra couple miles if you want good service and want your order correct read more

For the love of god just shut this location down. I have not once had a good experience here. I went recently only because I was ordering a simple almond milk latte and I thought "how badly could they mess this up?" Well they made it with regular milk at first, which is honestly fine, mistakes happen. However the manager rolling her eyes and demanding I hand the drink that THEY messed up is not ok. I feel bad for the workers honestly because if they have to deal with this woman everyday, I didn't give a crap about my job either! read more

This may be the worst Dunkin Donuts franchise I've experienced. Extremely slow service, marginally attentive staff, and poor quality food on occasion. Thankfully the Hedgesville location isn't that far away and they are always good. I didn't realize a location could make donuts not worth getting but the Martinsburg location has managed it. So sad... read more

Been standing in line for 23 minutes (seriously) as I write this review. Staff seems so consumed with drive through orders that people in the restaurant are left high and dry. Do not come here if you value your time at all. They're also incompetent- one lady ordered almond milk and they gave her regular milk in the drive thru and five minutes later she was back in the store complaining about it. Just avoid. read more

Stopped here on the way back from a vacation. Mind blowing. Their ordering system was obviously not working correctly at the time. I can understand why the service would be incredibly slow, but why was my simple order ruined? Once I pulled up to the window to pay and get my food, they asked me to repeat my order. They didn't know the contents of their sandwiches by name (there aren't that many), so I had to tell them literally 3 times what I wanted on an ingredient by ingredient basis. Got the sandwich, which of course was still messed up. Added cream and sugar that I didn't want to the coffee. Sigh. read more

I stopped here for a quick coffee as I was driving through WV on Interstate 81. It is about a mile off the exit with a couple stoplights between the exit and the Dunkin Donuts. It is a stand alone Dunkin Donuts (not attached to a gas station!! - those of us who are Dunkin snobs can appreciate this). It has a drive-thru. I opted for the drive-thru and got my iced coffee made to perfection. It was the pick me up that I needed for my drive! read more

About a week ago I ordered my regular order on the mobile app. When I got to the window of the drive thru I was told they didn't have any extra large cups. Rebecca was at the window and she apologized profusely and asked what she could do to help. She also told me I could come in at another point to get my order again at no charge. She was outstanding!! Today, instead of ordering on the app, which I do without thinking, I reminded myself to just walk in to get my free coffees. When I walked in, a young boy was at the register and Rebecca was at the drive thru window. He asked if he could help me. I explained the situation that had happened earlier and he called Rebecca over. The shift leader on duty, Tammy, very rudely told Rebecca, "you stay there ... that's your job and that is his job." Mind you there was no one in the drive thru on this HOT day! I told the young boy what my order was and another lady was making it as I was explaining my order. I heard the shift leader ask Rebecca what had happened and Rebecca explained that they didn't have extra large cups when I had already paid for it on the app previously. After hearing the disdain in the shift leaders voice while speaking to the employees, I said "I hope the ordering situation is figured out by now" because this has not been the first, second or third time that this has happened. It has happened on many occasions. The shift leader, Tammy, heard me say that and she aggressively said while waving her arm in the air "I'M THE BOSS", so since she was the "boss", I repeated what I said to her..... "well good, since you are the boss, I hope the ordering situation is straightened out". Tammy then asked the lady who was making my coffees "what did she say?" I heard Tammy ask that as she was only 10 or so feet away. So I said to her, "I am right here, you can ask me what I said". I could tell that all three of the workers were very uncomfortable with the way their shift "leader" was acting and I could not let it be unsaid. I said to shift leader, Tammy, "I really hope your workers do not have to put up with you all the time!!!" I felt extremely bad for these workers who were there to make an honest dollar in this crazy environment where people choose not to work. Under any circumstance, whether it's hard to get workers or not, you have to treat your employees with dignity and respect and today I witnessed the total opposite of dignity and respect from Tammy.... Not only to her workers but also to me as a customer. This shift leader needs to be addressed immediately. There are plenty of other jobs out there that she might be a better fit at. Leading employees and customer service is not for her. read more

I stopped by for a small cup of coffee and I waited for an hour only to find out it was cold. I told one of the employees about this incident and they fixed it but not for another hour. read more

Went there 3/10/18, got dozen of donuts. Got home and they were so stale couldn't even eat them. Wasted trip and money. They need to make sure donuts are always fresh. read more

Wow. Really this isn't just the worst Dunkin, it has to be one of the worst Businesses I've visited in martinsburg. My son made his order and she completely ignored him and didnt add anything he asked for. Once we got into the car he pointed it out. Went back in and with the 6 people behind the counter 1 working the register in the lobby it took 15min just to help one person. I waited 30 min (with 3 people in line ahead of me 1ordering and 2 waiting) after 30 min I left my son was upset. Yes I should have double checked but when you spend $40 on donuts you expect that it's right specially when I'm giving the directions face to face. I would avoid this location at all cost. read more

I'm pretty sure everyone in this world (not even country, but WORLD!) is aware of the pandemic happening right now, apparently everyone in the world except these dense assholes. I go in to order, and there's one screaming about vanilla with her mask down, the manager is stomping around in no mask at all, and the woman working drive thru, well she was the icing on the cake! A vehicle was pulled up to her window, and she hid her face in the corner by the glass, I guess trying to not be seen, but anyone with eyes could see her. She proceeded to pull her mask off her face, shove a jelly donut as far down her throat, in as little as time possible, shoving her fingers into her mouth. She then wipes her mouth with a napkin, and then all over her nose, with a 1 ply napkin, he fingers all over her face and nose, she then PICKS UP A DRINK, TURNS AROUND AND HANDS IT TO PEOPLE OUTSIDE THE WINDOW!!!! Never in all my life have I damn near gone full on Karen and ripped into these people. I could feel it boiling, I had to get the hell out of there. I'm just disgusted. Also, I changed my mind. I had to go say something after I calmed down, so that I didn't lose my cool in public, I had to go say something. I sat in the parking lot and watched car after car leave and it was going to make me feel too guilty. It was vile. read more

This place is the absolute worst. Not only is the service extremely slow, they've gotten my order correct maybe ONCE out of the 10 or so times I've been there. God forbid you have a milk allergy, they will put cream into every coffee even when you specify "black" or "almond milk." I've tried repeating myself multiple times while ordering, but it always comes back wrong. Today I ordered an iced coffee with almond milk, splenda and a sugar free pumpkin shot and was handed a coffee with cream AND almond milk, sugar AND sweetener and NO pumpkin flavor. I understand that they are relatively busy, but I'm from a large city and used to go to Dunks every morning and it would be PACKED and they never got my order wrong. No excuses. I'm done giving this place chances and will have to go to Sheetz from now on. read more

I can't get a hold of anyone at Dunkin Donuts. I call the number to this location and it continuously rings. Someone needs to check to see if the phone is off the hook. I have a large order so I guess I will call Martin's . read more

Stay away from this location! I have never been treated so poorly in my entire life. The hedgesville store is way better! Poor mismanaged employees have turned this business into a joke. They have zero customer service skills and if you have a compliant.... good luck on talking to anyone about it. They never call you back! read more

Every time I leave this Dunkin' I tell myself I should start going somewhere else... INSANELY slow and if they are out of the kind of donut you request they don't tell you, they just give you a glazed donut......... However, this location is only a couple miles from my house so I never listen to my own advice. read more

It was a terrible experience!!!!!!!! We asked for a iced coffee with a side of espresso. When we went to the window we asked where is our side of espresso and the employee said it was in the coffee. They didn't give us a new coffee. Also she put her pinkie in our iced coffee. (Disgusting) She wiped the lid of our coffee with the same towel she wiped the counter off with. Also, they mixed everything with the same spoon. Our past experience with Dunkin have also been not so great. You just lost 4 customers. read more

I drive by this Dunkin all the time. Every time I stop to get a simple iced coffee, 9/10 times it tastes awful AND waited 20 minutes for a coffee that I would end up not drinking. The staff always make it seem that it is very inconvenient for them and I have not once had a staff acknowledge the long wait. read more

Friendly service most of the time, but coffee is usually either too weak, too strong or old.

This is the worst Dunkin' Donuts! Drive thru is always slow and they are short on variety of donuts. If you order something other than a drink, they usually make you pull around and wait and then it is hard to get out of parking lot. Also, they do not accept valid coupons for WV locations for whatever reason. I have been told multiple answers like its "invalid", it says DC (which it doesn't) or "I don't know why it won't work". There are lot of other locations in the area that have better donuts, coffee and service. The new Dunkin' Donuts location in Hedgesville for example as well as Martins, Starbucks and Daily Grind. Even the telephone number they have listed at the bottom If their receipt for questions and comments is wrong?? It is the 800 number for Home Advisor. Wonder why? read more

DO NOT go to this Dunkin. The service is awful and the quality of the food it just as bad. I have on numerous occasions not gotten any bacon on my breakfast sandwich, in spite of ordering it, and received the wrong order period. The only thing that is consistent is the coffee (which you can buy at the store). Go to the one in falling water or Rt 9 just north of Martinsburg. Avoid this one if you can. read more

Very disappointed. Customer service is one of the worst I've experienced. Last couple times I've been the employees have been extremely rude. Thankfully the hedgesville location isn't far away and martinsburg is building a new one.. read more

Poor service. It's like they went to a high school and recruited all the people getting bad grades. Doughnuts are always not very fresh and the attitudes of these employees is unbelievable. But what can you expect from a bunch of kids who aren't being directed by a manager? read more

This was the worst DD I have ever been to. They were rude and over charged us and weren't capable of understanding a simple order.

This place annoys me!! Their hours are always changing, they hardly ever have glazed donuts and the drive thru is soooo slow!! Good food but i would rather drive further to another DD!!! read more

They are out of almond milk 9 out of 10 times that I go here. Super frustrating. Save yourself the trip if you can't have dairy, they probably can't accommodate you. read more

Service was terrible- they were rude and skimpy on the caramel pumps also my doughnut was stale. Really didn't enjoy it at all if I could give a half star I would read more

Im a regular at dd. Im there at least 2 or 3 times daily. Not the edwin miller blvd location but others. The way i was talked to and treated at the edwin miller blvd location was unacceptable. I asked for something a certain way and did not get it. Customer service sucks and the management as well. I called corporate and left them know everything about this place. Im waiting on a phone call from the franchise owner. STAY AWAY FROM THIS TERRIBLE LOCATION. Its bad wjen the employee basically tells you that you are stupid but in a nice way. I will never return to this locaton ever. This location does not even deserve a 1 star. No stars are a better rating. Good luck if you go here read more