I stopped by this Dunkin' Donuts and Baskin Robbin Saturday 2/2 around 10:30pm and met one of the nicest, funniest, customer service associates I've encountered in a while. He wasn't wearing a name badge and I forgot to ask his name however he made getting ice cream that night a special moment. From the moment I arrived I noticed he seemed to be the only person working. I went towards the ice cream side and he started a friendly conversation, made funny jokes and was just overall a nice person. The one thing I liked most was he didn't rush any customers just because he was the only one working. He treated each customer as if they were the only ones in the store. Everyone waited in line and were patient. Kudos to that young man, it's rare to see great customer service like that. read more

I love this place, since it's the only 24/7 Dunkin close to me. But tonight the girl on the night shift on May 15th gave me and my friend an attitude because an item that I ordered was not available. I asked if I can do something else, get a refund or anything. She was 0% willing to help me, she just said that she couldn't do anything because there was no manager at the moment, and she doesn't have access to anything. read more

Came in with some friends at 1am and this girl with glasses gave attitude and has given attitude couple times before like she's mad that it's open 24/7 when she chose this job! read more

The girl working the night shift was so rude . I love coming here with my friends at night for something sweet . But there was no need to be rude and giving us attitude here rolling her eyes. The drinks and everything was great but just because she seems annoyed for customers to come in is just unprofessional behavior because if you work in a place that is open 24/7 I don't think she should be working here. read more

Fui con mi novia a comprar, nos atendió un hombre colocho por la noche el día 03/07/2026, el cual desde un principio nos atendió de mala manera. No fue una persona profesional con su trabajo; ni siquiera me devolvió el cambio completo, y cuando pregunté respondió de una mala manera. Deberían de revisar su personal!!! read more

Great location! Ordered some coffee and the new breakfast empanada which has eggs, sausage and the breading was crispy and flaky. Good service and clean. read more

Dunkin' - Coffee Sausage, Egg & Cheese Breakfast Empanada - Donuts Near Me - Manassas, Virginia

First off, yelp has a check in deal where you get a free donut for checking in, the person at the register didn't know how to apply the free donut and he claimed to be a "manager", how is it you don't know how to apply discounts? Secondly the pancake wake up wrap wasn't a pancake, it was a mini and I mean MINI tortilla so not impressed with Dunkin having false advertising with their "pancake" wake up wrap being a miniature tortilla read more

Depends where you go. The D on rt 50 on Lee Jackson Memorial highway in greenbrier shipping plaza is awesome. The owner has the best donuts. All the others in the are the donuts are horrible. read more

Dunkin' Donuts five stars good customer service good good quality of food fresh donuts

Just ordered a six dollar meal deal from this location and didn't receive my hash browns thats included in the combo...that's tuff lol..

Gotta love nova and sitting in traffic. Luckily this Dunkin' was in the middle of a non stop jam. Decided to get out of the lane and hop into dunkin. There is no drive thru at this location . Ordered a few different items inside. the cashier had a bit of trouble understanding my Large iced coffee order with the toasted white mocha sauce but once I received my drink at the end I just asked them to add it since she forgot to put it on my order. Other than that they were quick and it was really clean inside. They also have a Baskin Robbins I add as well. read more

I visited at about 1am so I can't comment on their rush hour efficiency. This Dunkys is also a Baskin Robbins so they have ice cream, cakes etc in addition to the normal Dunkin products. The staff here was super helpful. At 1am this is sometimes unusual. Michael L helped me and he couldn't have been more helpful. The donuts were still in the back as they were new but he said that anything I needed and I he'd check to see if they had it. To top it off they offer a free doughnut upon your first check in so I ended up paying $0.99 for my tea and doughnut. Big parking lot, outside seating, easy in/out of the lot. Win win. Keep it going like this guys. Thanks you again from a caffeine deprived driver at 1am. read more

Really wish I could give them no stars at all!! Firstly it's mostly teens/young adults working there(first problem when there isn't any authority to instruct them), the amount of times I have experienced issues with my orders is ridiculous, and when you contact the manager they just hit you with a sorry apology email but nothing for your wasted time and money. Second they don't prepare orders in any kind of order, so even if you are first in line, if you order more than a coffee expect to watch others get their food/drinks before you I only returned to try other menu items to see if my experience would change and no such luck, please do not waste your time with this location, you surely to be disappointed read more

This is a well run DD. Service was efficient and quick. Nice sitting area. Parking is a little small but we were able to park.

If you are just looking for just beverages, you're probably okay stopping here. The coffee was "standard, fine." The hot chocolate was the high point of the meal. Thick and creamy. My advice is skip the food. We each had a croissant supposedly stuffed with chicken, cheese and bacon. Frankly, the only flavor discernible was the bread. But don't expect the delightful taste of buttery layers of flaky pastry. Expect soggy bread. The hash browns were no better. Soggy and with an off flavor that spoke of old grease that had seen too many turns of... something, who knows what? We were severely disappointed! read more

I visited this location yesterday and had exceptional service. Today was a very different experience as the workers carried on conversations and catered to door dashers before customers who we're waiting before the door dashers arrived. the employees also seem more welcoming to Spanish speaking customers. This is the location at the corner of Sudley Rd and Williamson Rd. read more

This location has the worst frappe EVER!!! I don't know if the person that did it know how to make it. It's a foamy watery it's more like a foamy ice coffee. Not WORTH the pay. Frustrated read more

So, I had known about this gem in Manassas for a while, but I'm rarely there. I say a gem since it's a 24 hour location. In April 2016, my friend and I were driving back from West Virginia, and we got gas across the street. I saw this beautiful Dunkin' Donuts building, and I told my friend that I have to go to this location sometime. She knows that I like my free iced coffee punch card, and that I've said that I want to go to many locations in the DC area. But I also said, 'When am I ever going to be Manassas though? :( On a Friday in June 2016, I was in Prince William County for work, and I made a small detour to Manassas to try this location. It was very clean inside, and the staff was very friendly. The location was smaller than I expected based on what I saw from the outside. I used the WiFi, and it was comfortable in there. The iced coffee was excellent. I was searching for a bike and went to Centreville that afternoon (see my Centreville Dunkin' review). read more

Stopped in for coffee and breakfast for take out. My coffee was exactly as I asked to have it, (LG iced, French vanilla swirl (3), blueberry flavor (2 pumps) and cream (3), well iced. THe glaze donut was perfectly glazed and fresh. So soft, and comforting. Thank you for making my morning. read more

Every time I go into this Dunkin I am usually happy with my order, but today i was speaking to a higher team leader ( I'm not sure if she was; she was wearing glasses and a blue shirt) and I was trying to speak with her about my drink. She would not let me talk about a previous experience. She completely disregarded everything that I said and walked away in the middle of me talking to her. We both we're talking normally and smiling to each other so I'm not sure why I got this service. read more

Ordered based on what they had showing as available online. They had a variety showing as in stock. Turned out what they actually had was mostly sour cream donuts and not much of anything else. They wanted me to choose from the donuts they had left to complete my order, and none of them are anything my family eats. read more

Dunkin' - Actual inventory when they had a much larger variety of in-stocks online. - Donuts Near Me - Manassas, Virginia

Very nice and cozy Dunkin Donuts they even if pushing seats and outlets for your phone charger read more

Dunkin' - Very cozy and up scale Dunkin Donuts, they even have outlets and cushioned seats for your comfort - Donuts Near Me - Manassas, Virginia

New Dunkin is really nice it is a little tricky getting in the parking lot . I tried to get in a week ago but line was out the door. I just hope they staff it good so the line moves. When I was there the selection was quite good not like some which only have maybe ten flavors. This is shop looks better than most maybe Dunkin is upping there game on the seating area. read more

Dunkin' - Donuts Near Me - Manassas, Virginia

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Hello, okay so it pretty crap that i applied here at this location after having a small issue with a other location the manager here said she was hiring for the afternoon shift and she said she would give me a call back after talking to her in person, but it seems she didn't care to much and never called me back so after waiting for the call back I decided to go back the next afternoon and talk to her again she just to be told the total opposite, That she wasn't hiring so I don't understand if the messenger lied to be or she just a really stupid manager who is not capable of her job and not to organized and should be replace with a older more professional manager who is organized and capable of their job and doesn't waste peoples time as I'm a bike rider it suck to have to deal with such a un professional management when it my favorite coffee shop in town and now i have to think about how the manager totally lied to me and now i have to deal with looking at this person every time I'm here, it just so crappy that dunking is hiring more unprofessional younger people for management and they really need to be more paragon about they're hiring and hire more organized professional managers. I put two stars because unfortunately I do like the coffee here. read more

Ordered a chocolate cold brew. Received a chocolate milkshake. What a great way to start the day.

Went here this morning to grab a dozen donuts for my coworkers since working on Sunday is already the pits. So I went in- I immediately noticed how clean it was. I will admit, I am used to the gnarly Dunkin's along the Jersey turnpike and it's nothing to compare. Service was awesome, my girl helped me fast and was super friendly. I appreciate that especially at 6am. This Dunkin is 24 hours, so if your roadtrippin down 66 stop on by. ALSO, it's a Baskin Robbins... UHMMM CAN YOU SAY THE BEST COMBO EVER!?! read more

I just sat in line for no fewer than 5 minutes. Behind one guy! They are impressive in their total commitment to giving zero f#%*s.

We went to eat ice cream with my family and children, only one person was attending the area of ​​ice cream and donuts. the place was full of people. Many left because they did not have to be attended to. We ordered three bananas split, they did not have manias and whippe cream, as it is possible that the owners for the ambition to make more money do not put two people to work especially on weekends, this is not the first time it has been many times but It is the last time I arrive to my family to eat ice cream or donuts to that place, the attention is terrible. Poor the person that they have alone working in that stress of being alone in the place, the name of the era Michael L. read more

Dunkin' - only one employee for 10 clients in a busy weekend, it's always the same, I thought that they had already changed that, shamed of the owner. - Donuts Near Me - Manassas, Virginia

There isn't really anything to say about this Dunkin' Donuts because they all have the same drinks and foods. But two things I have to say about this Dunkin' Donuts is that the employee is very nice and friendly with customers and I really like that. The tables are always cleaned and wiped after being used. read more

I come here in the morning before work and they always have me in and out. Plus I bought an everything bagel this morning that taste like it just came out the ovenGreat way to start the day! read more

I normally get coffee from Dunkin' Donuts and today was no exception. When I checked in on Yelp, there was an offer for a free doughnut. I got a double chocolate doughnut, and it was the hardest, crunchiest pastry I have ever eaten. I was already on I-66, so it wasn't worth turning around to go back. I was, however, very disappointed in what I received. read more

Nice place , well kept , friendly staff Its a nice and clean Dunk and Donut, that's all you really need to know about this place read more

10/11/21 around 130AM I swear people think just because we are in a pandemic they are not dispensable as employees and they have the attitude that since their company is short staffed they can do as they please and fear NO consequences I was shocked at what I witness today as I walked in AS WHAT I THOUGHT WAS A PLACE OF BUSINESS but it looked to me as a HANGOUT spot. At a table to my right was a bunch of guys (4plus) sitting at the table just talking loudly and CURSING and they are not DUNKIN DONUTS WORKERS I know that for sure they maybe friends of the employees or even DoorDashers/delivery folks but this is not the place for that kind of BEHAVIOR I'm sure. As I graced the counter to place my order I was met with a young lady ON HER PERSONAL CELL PHONE and I was waiting for her to put her phone down but NOOOO she continued on her PERSONAL CELL PHONE as she took my order and I could barely hear myself talk as I was speaking to the young lady because the group of guys were so loud I had to ask her to repeat herself I wanted a shake but the machine was broken as I was told by one of the older guy workers and the young lady I wasn't surprised they are just like Macdonald's in that way but I thought I'll give it a try but I say all that to say this--Customers service is very important and today I received very poor service and in all honesty I thought I was in the ghetto with what I experienced tonight not a well to do establishment I know we are in a pandemic and many businesses are short staffed but don't use that to your advantage to do whatever you want to do as an employee you should still respect the business because people are watching you and I'm sure the CEO- David Huffmann would NOT be very pleased but thanks for my tweet tea, avocado toast and bagel sandwiches that was the most enjoyable part .....DO BETTER and nobody was wearing a mask thank God I was wearing mines read more

This Dunkin' Donuts is awesome because it's combined with a Baskin-Robbins. For this review I will cover the Dunkin' Donuts part because that was what I purchased and paid attention to most. The place is much larger than your standard Dunkin' Donuts. I liked that it's clearly separated yet still well meshed with the Baskin-Robbins. There is plenty of seating both inside and outside. The facility was clean and well maintained. The service I received was prompt and the cashier was friendly. My iced coffee was made quickly and just the way I like it. The donut was tasty as always. There is lots of parking in the private lot they have, so even if they're busy you should be able to find a spot. Nothing's better than being able to get a coffee, donuts and ice cream in the same spot, so I'll definitely be back here for my sugar fix. *This business is gun carry friendly. read more

There is so many reason for me to pick this location friendly and efficient staff and I want to mention his professional the assistant manager name Edwing was just outstanding will always come back to this location for me coffee read more

Unprofessional. Two girls just laughing and joking in the back without helping anyone. BR side is not the main side and doesn't even have anyone over there. Came to get a smoothie and they didn't even have any strawberries to make a smoothie and had to use some other flavor. read more

I come here to hang out with my friends for hours, the staff is always friendly and the place is clean.

I ordered an ice tea lemonade. What made me disappointed? IT WAS ICE TEA WIH TWO LEMON WEDGES IN IT! Don't get me wrong on everything here. Their donuts are awesome! But the tea, is a no. Don't order the "Ice Tea Lemonade". read more

This location offered a deal for checking in - which no one knew about or how to use it. Pretty frustrating. They weren't exactly thrilled about figuring it out either. Bright side...dark roast coffee was delicious and the bow tie donut hit the spot. read more

Customer service was bull shit all 5 times i came in, which sucks because my company orders from here and its the closes one we have and no one wants to drive across town any more. ex. I came in today got a small coffee with Sweet coconut . I was so calm and sweet asked the lady to add some because she forgot. She got angry said you didn't order it i showed her the receipt that say i did! lol i was still nice to her and said would you still mind adding it because i did asked for it and she said next time ask for sweet not unsweetened and rolled her eyes. lol i smiled and told her to have A GOOD DAY!. sO I would not be stoping in there anymore, do not mind the drive anymore for some real customer service. Sucks due to its not the 1st time. read more