Costumer service very bad especially afternoon shifts when me and my husband wanted to stop by after a long drive they had the worst attitude in the intercom didn't even greet us worst experience to end the night with very disappointed. read more

The coffee is so bitter even with 8creams and 7 sugars. The never make my drinks correctly I try to stay away but I don't really have enough time to go anywhere before hand. Asked for it to remade 4 times still nasty and I got every day if not every other day read more

I don't know what the heck happened, but I refuse to believe that the service could be this bad. First and foremost, the person taking my order was evidently ding something else, because I had to repeat my order twice. Secondly, even after repeating the order twice AND confirming it, they gave me the wrong food and drink. And I would understand it if they messed up once, or they messed up because the food names are similar, but to mess up 3 times is insane. They gave me the wrong wraps (I ordered the chicken and roasted pepper, I got the wake up wrap), and the wrong drink (I ordered the raspberry watermelon lemonade refresher, I got a strawberry dragonfruit refresher with water). So not only did they confuse which wrap I want, they also confused which drink I want and how I wanted it prepared. And it's not even like they sound or look the same! The only redeeming quality is that they got my donut right, but at that point you're congratulating a monkey for putting out a small part of a larger fire that the monkey started. read more

They never change gloves and use the same gloves for cooking, checking out customer receiving cash and using it for trash removal. Also if you order an egg and cheese they will use the same gloves that have touched other meats such as bacon. Change gloves for each order please. read more

Great customer service, very friendly staff. My order was filled in a timely manner. My iced mocha latte was excellent.

They are awesome! Even brought my order to my car when the line was backed up. That's how you know I go here too much lol Best Dunkin in Manassas. read more

Stopped in quickly before work. I almost always order on the go but this location had a drive thru so I ended up just swinging through. I ordered a medium cold brew with extra whole milk and 1 less pump of pumpkin. Fast service and drink tasted great read more

Super quick drive thru. Very friendly staff. Good tasting coffee, only down side was the put the expresso shot in the wrong drink. Will be back the next time we visit. read more

Bad service, the food is good, but the people have very bad attitude, very rude. Bad customer service especially the STORE MANAGER (MARIA).

Stopped in here for a donut and iced coffee after lunch one day while in the area. Staff inside were friendly and helpful. The selection of donuts was very nice and fully-stocked. They offer quite a bit in the way of iced coffee drinks and their service seemed pretty quick. I did have the misfortune of hitting the restroom while there and the mensroom was quite disgusting and in need of some serious cleaning. But otherwise, the place was nice and I enjoyed the visit and would return. read more

I've been enticed by the appetizing and delicious looking turkey sausage muffin they've been advertising on TV. Alas, it's all smoke and mirrors. Nothing special here. They get an additional star for the drive-thru coffee. read more

they have great donuts great coffee and cheap food read more

My go to dunkin near me! I made an order through the app today and it was so easy to pick up through the drive thru. It saved me time and the people behind me! The new strawberry coconut refresher drink tastes like a piña colada and the avocado toast is so good! The staff is always friendly here, no complaints! read more

I would not recommend this place, and I received a moldy doughnut! Can you believe it, a popular place, giving a customer a moldy doughnut? But I will say the service fine and the coffee was a bit cold but other than that it was OK, it might have been to early in the morning and they didn't remember that they had moldy donuts but I am going to another location next time read more

Love to go here to get the strawberry frosted sprinkle Donuts. They are my favorite. Delicious stuff! Small place. Clean. Has drive thru 100% A+ read more

Dunkin' - Yummy in my tummy - Coffee & Tea Near Me - Manassas, Virginia

It doesn't take 4 staff members to do drive thru, I waited and the one young lady I was told get help from treated me like I wasn't there. Being the only customer in the store, it was my fault not using the drive thru. read more

This location and one in Gainesville use to sell French Cruller. For some reason or another this location no longer makes and sells the French Cruller. Plus Whatever the cashier said to me about the one I pointed to was not understandable. No one at the Manassas location spoke English. So I left empty handed since they no longer make French Crullers. read more

Paid for a dozen .. what my son wanted only 4 left .. I picked something else employe said it's extra charge .. I agreed .. then waited 3 more minutes for them to Figure out how to charge me. By then I was already irritated finally last girl said it's 0.40 charge .. waisted my experience for 0.40 cent . Krisby cream has more varieties and friendly staff .. my money will be spend there not in this location.will tell all my friends and family about this . Definitely not recommended this location for anyone they are 3 stars rating . read more

I like the fact that they have drive thru which is very convenient for me every morning. However the drinks are either a hit or miss. They seem to hate whip cream here. Even though i order very specific that i would like whip cream, the drink comes out with NO whip cream at all. It doesn't happen just once which comes to a point that makes me irritated. And for instance tonight, i ordered a iced mocha with whip cream. Of course, no whip cream so i had to ask them to add it. Then turned out they didn't add mocha swirl in at all ‍ read more

I stopped by the drive-thru on my way back from BestBuy in Manassas. I am so glad I did. Zach made me the BEST iced butter pecan coffee with extra cream and regular sugar. It is rare that you find someone at Dunkin' who can make a decent coffee these days. They either put too much sugar or not enough or too little cream. And when they do use sugar they don't make it correctly. Cold drinks require extra attention because cold does not melt granulated sugar very well. It requires you to either use liquid sugar or melt the granulated sugar. If I had any say, I would require Zach to train all of Dunkin's employees and the world would definitely "run on Dunkin". Thank you Zach, for making my coffee this evening. I would have paid $10 for that coffee; it was definitely ON POINT! read more

Wow really so I asked for no chocolate on my whip cream I don't know what's worse that the Manager put it on there or that she brought it to me and that when I asked her if there was any chocolate on there she said no no no and when I opened it up there was chocolate on there and I watched her put it on there very very disrespectful and very upset this used to be my favorite place to go I am so upset wow how can you lie to some one to there face and you are a manager !!! I was a manager for many years you don't do that grow up and be a manager !!!! Wow read more

There is nothing that beats a hot cup of coffee and a big fat doughnut in the morning before heading to work. I love Dunkun these guys always deliver read more

Food is mediocre, seems like the hash browns had a hint of a soapy taste. The wake me up wrap was also not prepared neatly, it tasted unpleasant. Never again will I eat from here. Coffee maybe , food no. read more

I love that there is a drive thru here, which makes the mornings a lot sweeter. The coffee is decent, and I've grown fond of the wraps here. They are small... and over priced, but they are good. My order is usually correct. Occasionally the splenda or flavoring is left out of my coffee. I've gotten the meat wrap when I've ordered the veggie, common mistakes like this. On occasion I've picked up a dozen or two donuts for the office and everyone is always happy with the product. I'll keep coming back. read more

Was greeted by the very pleasant sales clerk. I had some coupons but on closer look both were expired so I ordered just a coffee and donut. She gave me two donuts to make up for the expired coupons! What a nice gesture! Pretty good coffee too. read more

[Using best raspy-voice Rachel Ray impression] America runs on Dunkin'! I've been coming to this DD consistently for over 2 years now. For about a 6-month stretch, I stopped here every morning on my way for work to get some breakfast wraps and a large latte with 2 extra turbo shots and 4 Splenda. I came there so often, the regular employees knew me by my order. They mostly got the order right - occasionally there'd be a mix-up and I'd find a half-dozen donuts instead of wraps, or somebody would forget to add the Splenda to the coffee, and sometimes I'd be asked to do the "drive of shame" and pull up and wait up front for my order to be delivered. But generally, the service has been good. I stopped going for a long while due to some dietary changes, but recently started going back on weekends for the big "Box of Joe" and the occasional croissant for the wife. Some of the same faces were there and still recognize me, and the service is still excellent. A couple of other nice extras for this location - it's open 24/7, they often have good deals on bags of coffee inside, and a turbo shot is only $.49 here, not $.99 like everywhere else. This DD has and remains to be a go to spot for me. read more

This is a decent place located on Route 28 in Manassas just north of Old Town. It has a drive-thru as well as plenty of seating. I rarely see people sitting there. Most people just get it on the run. I'm not a coffee drinker, but I've heard that this place has very good coffee. Precious used to go there all the time when she worked in the area. They have like a 12-cup take out box where they put like a gallon of coffee in this box for somebody who either has to work the graveyard shift or maybe just a nice guy who intends to share with his friends or co-workers. read more

The manager here seemed like she wasn't in a very good mood so she handed us off to someone else. I got a coffee and it was good. I always like the hash browns at any Dukin' Donuts. read more

There are probably the most nave workers in this Dunkin' Me and my friends came ordered our food and waited maybe 15 min. The worker gave us six free donuts for waiting he's so nice!! read more

Tax is higher than the other DD in the area ... but the drive-thru is very convenient. Maria, who is the manager I believe, is very nice. Almost all her staff are nice and very professional. They tend to switch workers around so a couple of my faves I no longer see that much. Great DD-- they make my drink perfect most of the time!! read more

people in drive-thru cannot follow directions on how you get your coffee done. They do not give correct change and pocket the change as tips. Would not recommend going to this establishment. They cannot ever get the coffee right. read more

Their coffee is always good, you never get one that tastes bad, they know how to make the coffee good and it tastes way better than the cup of coffee at mcdonalds. read more

This location remains the go to spot for my family whether it be prior to an early softball tournament or going to visit family, we always get great service at this location. read more

Dunkin' Donuts in general is a great coffee/donut place. In my opinion their coffee is way better than Starbucks and not nearly as overpriced. The drive-thru at this place is really it's only saving grace, but it's not without it's issues. If you go here when it's busy, especially on the weekends, be very wary. They have messed up my order on multiple occasions. The guy who works the drive thru during the day on the weekends is rude and is always quick to give you your total even though you're still ordering. Then when you get to the drive-thru window, the order itself is wrong. Just be sure to check your bag because they tend to forget things even though they still charge you for it. If the right person is there, everything goes smoothly and the coffee order you place is exactly what you get. There are times though where you'll ask for cream and sugar and they'll only give you one or the other. This is not something that is overly important but when you go here every weekend for coffee and donuts, it tends to add up. I cringe every time I go through the drive-thru and have multiple things to order. I'm not saying anyone that works here is incompetent or stupid but I've had to repeat my order several times before they get it, even after I ensure I'm speaking loudly into the receiver. The reason I say check your order when they give it to you is because I've driven all the way home and realized that they forgot the little mini-donuts (I get them for my daughter) or they hand you the wrong type of muffin. I understand that most people should do this regardless of what drive-thru place they go to, but sometimes I forget to check. The best time to go here is late at night. This place is open 24 hours which is awesome. The older Indian man that works the drive-thru in the evening hours always does an outstanding job and has never screwed up our order and has always made our coffee the way we like it. He's not the most customer-friendly guy but who cares? As long as the order is right, I could care less. It's when they are rude AND the order is wrong that it becomes a problem. Unfortunately, this problem happens here A LOT. I don't know if it's just my bad luck but I find I have the worst service when I go here during the day on the weekends. If you want to go here during that time, I suggest just going inside. If you decide to take the drive-thru, just make sure to double-check your order before you drive off. Otherwise, you'll end up like me and be sitting at home with the wrong order or no donuts to give to your little girl and have to drive all the way back or sit on the couch and sulk in the sorrow and regret of not checking the bag before driving off. read more

Open 24 hours and a drive thru. Came here cause me and hubby were bored and I wanted coffee and he wanted donuts

I always love coming here with my husband Compared to the one on Sudley Rd this one truly has better customer service and Victorina is the cashier who my husband and I always see and is always pleasant cheerful and helpful, excellent customer service!! We definitely be coming back more often! read more

Yum! Fast service and friendly staff! If you like Dunkin', this is a great location.

I love DD, and honestly, the only reason I'm giving this place 2 stars is b/c the coffee was the usual awesome DD coffee. But the donuts were horrible!!! There is no doubt my donut was NOT fresh, but easily a day or two old. Same with my wife's and my kid's donuts. And the drive thru line was so slow that I parked and went in. Upon going inside, I had to wait for the register girl to take the order of the people in front of me, then mess it up, then try to fix it, and then ask for help. A stop at DD should not take 15 minutes, and should end with a good cup of coffee and a donut. 1 out of 3 is not good! read more

I visit almost daily----95% of the time my order is right ---the iced coffees are delicious and i love all of the different flavor a as the seasons change--- read more

I have only been to the DD once and my friend and I used the drive through. My friend is the DD connoisseur and she was happy with her breakfast sandwich and coffee. I ordered a breakfast sandwich without cheese and I could plainly see that they had simply pulled the partially melted cheese off of a sandwich and given it to me. The breakfast sandwich was a touch soggy from sitting under the heat lamp too long but otherwise hit the spot. I won't be a regular here and probably wouldn't go back given the choice of a local establishment, but overall my experience wasn't horrible and I feel like it was about what I would expect for a DD. The service was fast and courteous. read more