I have been going to the Market Street location for the past 15 years never had a problem with my order. Today I decide to go to the new location off Battlefield Parkway. I place an online order with no problem. I get in the drive thru line with about 4 or 5 cars in front of me takes about 5 - 8 minutes to get the ordering system, I tell the guy I placed an online order, he gets my name and says, we have it, drive up to the window. I drive to the pick up window and the guy starts to hand me a coffee, I said no coffee on my order, then he tries to hand me a iced beverage, again no liquids on my order. I kept telling him I placed the order online. He finally hands me a bag. It appears to be correct when I glance at the ticket. I get home and they charged me for an apple fritter I did not get. I went at 7:30am. I had to go back around 2:30 the same afternoon and was told by the manager on duty you should have gotten two bags. Okay, well he only gave me one. How is this my responsibility to get two bags. She then says, no problem I will give you an apple fritter. No, you already charged my for it, now you are delivering what you were supposed to deliver the first time I came through. No apologies, just no big deal. Fortunately, the Market Street location is not that much further and they seem to get it. read more