We have been coming to this location for a while. The service is always pleasant. We are always served with a smile. The doughnuts are kinda small but delicious! My daughter and I come over to this location anytime she goes to the doctor's office, which is nearby. In the summer months, it can be a little warm in the store. I imagine the tall ceiling has something to do with that. We will be back. What is the downside of delicious, little doughnuts? read more

We were excited to come and try "custom donuts", but the location was very underwhelming. It's a very old school donut shop vibe with unenthusiastic employees (more on that later). The menus were old and sticky. The tables not quite clean. The saving grace was the electronic self-service menu, which we opted for just because the employee didn't seem helpful. The menu was very clear and it was a pretty easy order process. Ok so why 2 stars? The pictured donuts look nothing like what we ordered. It's such a drastic difference from the size and shape of the donut to the decoration. And do you see how messy the custom donuts look? These unenthusiastic employees just showered these donuts with powdered sugar and way more than a "drizzle" of sauce. By the time we got home, our donuts were soggy from all the sauce. They were so very sweet from all the sugar. The vanilla base tasted ok? Soggy but fine. I had the coffee flavored one and did it taste like coffee? Not at all. Would not return. Better doughnuts exist. read more

Duck Donuts - Two custom donuts and the other three were off the menu S'mores, Oreo and Coffee - Donuts Near Me - Herndon, Virginia

Whenever I'm craving donuts, Duck Donuts is where I come. I try not to buy a dozen or half a dozen because I usually end up eating most if not all of them. There's nothing like freshly made hot Duck donuts. Have I mentioned you can customize each donut exactly the way you want? The flavor combinations are endless. See pics for details. I usually keep it super simple and go with cinnamon sugar or glazed donuts. Other options can be a little too sweet for me but know that you can go as crazy as you want. If you want to sit down and have a coffee/donut break, you have plenty of places to sit. However, this place isn't known for its coffee. The décor and ambiance are mostly essential. The ordering kiosks make it easy for you to select what you want but the staff is usually not that busy to take your order in person. Speaking of the staff, they work as fast as the donut-making machine. People usually pick up and go. You'll be outta there in no time. read more

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I was in the area for work recently and stumbled across Duck Donuts. It was around lunch time but it wasn't busy. Service was quick and my order was ready quickly. I ordered an iced cold brew, which is served black. I'm not a big fan of black coffee but there was cream and sugar available to doctor it up. I ordered two donuts-one for now and one for later. I got the Strawberry Shortcake and S'mores. Both were delicious and fresh. read more

Duck Donuts - Donuts Near Me - Herndon, Virginia

First of all, this place is worth going, and going repeatedly just for the customization. Donut is always a fried cake donut, but you pick icing, topping, and a drizzle (which can be any of the icings). Very fun, and my brother did an amazing job collecting all the orders the night before, keeping track, and then crossing them off as everyone snagged the correct creation. Donut itself is perfection. Light cake. Classic flavor. Well cooked without feeling dense or greasy. I combined lemon icing, streusel, and raspberry drizzle. Delightful! Sweet without being assaultive and distinct flavors without being overwhelming. Everyone else seemed to happily devour their selections which included a French toast donut, varieties of chocolate, classic sprinkles, and of course a maple and bacon combo. Go. Duck. Enjoy. read more

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This was the first time having Duck Donuts. I couldn't pass up the Fall Favorites Dozen, so I ordered online to pick it up at a specific time the next morning. The next morning, I drove to Duck Donuts and arrived at 0900 as planned. There's plenty of parking! When I walked in, no one was there. I looked around and it seemed that the store could use some refreshing. I don't know how long the store has operated in that location, but it seemed like a long time. After a couple minutes, a worker walked in the front door, greeted me, and asked if I was there to pick up an order. I told her that I was and gave my name. She handed me a warm box of donuts with my ticket on top that had bits of icing on it. Upon arrival at home, I broke into the box and halved a few donuts to try. They were still warm, obviously fresh, and very sweet. I'm not sure if I'll return, but it was a good experience. read more

Duck Donuts - Fall Collection box - Donuts Near Me - Herndon, Virginia

Kiosk charges a bunch for coffee add ins. Paid $5 for a cold brew and handed a black coffee and told to make it myself with all the free mix ins on the side counter. After all that they got my order wrong receipt was for two breakfast sandwiches and they only gave me one. Other duck donuts places have been on their A game but this one is not good. read more

I am not a donut aficionado and rarely eat them but the maple bacon - wow! I have had maple bacon at other places but this was by far the best. First, the doughnut was cooked to order so it was served warm, the bacon and maple reminded me of eating pancakes and bacon. All doughnuts here are made with the same vanilla cake base and then you pick your toppings and glaze. My friend and I split these two doughnuts and I was regretting my agreement to split The chocolate coconut was ok but the maple bacon was fabulous. read more

Duck Donuts - Coconut Island Bliss & Maple Bacon - Donuts Near Me - Herndon, Virginia

Duck Donuts had been on my radar since I first moved to Reston over a year ago. They are a chain, but I'd never lived anywhere near one before. While the "made to order" concept was very intriguing, I didn't expect to love them. The donut glazes and toppings are fully customizable, but the donut itself is not. It is one type of batter, no flavor options, and you can't get them filled. For context, some of my faveourite donut chains are Krispy Kreme, and Winchell's Donuts. I also absolutely love Ronald's Donuts, located in Las Vegas, but they are not a chain. Some of my go-to's are glazed yeast donuts (especially the fresh hot ones you can get at Krispy Kreme when their "HOT" sign is on), blueberry cake donuts, chocolate cake donuts and filled dougnuts. Due to the singular type of donut availble at Duck Donuts, my expectations weren't set too high, yet I still managed to be dissapointed. FIrst off, what got me to finally try them was a promotion they were running for National Coffee Day. They were offering a free coffee with any donut purchase. Well, if you know me, you know I love coffee. I just couldn't pass this up! The frustrations began when I tried to place my order ahead of time for pick-up. This is my preferred method of ordering take-out, as it is more convenient for me, and often more convenient for the staff as well. On their Google review page, there is a link to order directly through Duck Donuts, and it says "no service fee". I clicked this option, entered my order, entered the promo code for the free coffee, no issues. Until I went to the check-out. Lo and behold, there was $1.00 service fee applied to my order. (see attached photo) This was hiccup number 1. I abandoned my cart and decided to go order in-person. After placing my order, the cashier informed me I needed the app for the free coffee. Their advertisement did not indicate this at all, in fact, it indicated very clearly that the app was not needed. I did inform the cashier. (see attached photo). Hiccup number 2. I went to sit down to download the app ( I REALLY wanted to try that cold brew with sweet cream, lol) It took about 10 minutes for it to download and install. Once it was ready, I got up to redeem the free coffee and pay for my order. I then sat down and waited for my donuts. It took about 10 minutes, which really isn't long at all, especially considering everything is made to order. However, I wasn't too thrilled about having to wait, simply because I already had to wait for the app to download, and I would have avoided waiting altogether if I had been able to place my order online like I orginally wanted to. When my donuts were ready I picked up the box at the pick-up counter and headed home. Without checking the box. Oops. I got home and opened the box, so excited to try my Pumpkin glazed donut with apple pie topping, streusel topping, and maple glaze. Let me tell you, when I opened the box and saw a chocolate apple mess in that box, I almost cried. Lol it seems so silly and I got over it pretty quick, but in that moment, I was so sad. I very rarely order chocolate anything, and I certainly wouldn't have ordered chocolate with that combo of flavors. I was already being a bit adventurous with the pumpkin flavor combos. Now...this last hiccup is partly on me. I had several opportunities to realize I wasn't getting a pumpkin donut. One, when the cashier rang up my order. Two, when I received my receipt. Three, when I received the actual donuts. I know better than to leave without checking...mistakes happen. In this case, I did receive what was rung up. It just wasn't, unfortunately, what I asked for. Had I been able to place my order online, this wouldn't have happened, as I would have been able to enter my customizations myself. The 2nd donut was exactly as I ordered it (Blueberry glaze, streusel, lemon drizzle) The glazes themselves were pretty good, other than the lemon (tasted artificial). I really liked the apple topping. The donut base was, unfortunately, not my cup of tea. While it was light and fluffy, it was oddly salty. I can see why their maple bacon donut is so popular...I defintely think their salty batter would work very well with those flavors. It just didn't work very well with the sweet toppings I chose. Interestingly enough, the streusel topping is more salty than sweet as well. Not salty in a good way like bacon would have been. Salty in a "why are you like this?!" kind of way. I didn't even drink the coffee. What my stars mean: 5 is outstanding, a must-experience, someplace I would bring/recommend to a tourist. 4 is great, someplace I would love to return again and again. Backup option to bring/recommend to tourists. 3 is good. Someplace I would return to if in the area. Not likely to reccomend to tourists, but possibly to a local. 2 is ok but only because it a great value, unique, and/or convenient. 1 means I would not return. read more

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Love this place and it's a go-to to buy treats to share at work. Staff are friendly, good customer service , good food. However, it's losing a star because of the cleanliness of the facility. I was there today and used the restroom and saw this open vent on the ceiling FULL of dust and debris (see photo), In the dining area I noticed more on the vents on the ceiling, too. I feel bad for employees working here; think about what they're breathing in all the time. Hopefully this stuff isn't falling from the ceiling into the food, too. I hope the management does something about it. read more

Duck Donuts - Vent on the bathroom ceiling - Donuts Near Me - Herndon, Virginia

Donuts were great. Coffee was fair. The staff working at this location were great. I do not remember her name, but I do remember she was attending Liberty University. Very impressive customer service. The atmosphere of the facility needs a facelift. Probably the biggest concern. read more

The best bacon donut I've ever had! They are soo fresh and hot. The cashier went above and beyond, providing details into their donuts and flavors. The combinations are unique and delicious. The donut was the perfect size, and the shop had ample seating. Also, you can watch them prepare your donuts as you wait. read more

Duck Donuts - Bacon donut - Donuts Near Me - Herndon, Virginia

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Store closes abruptly without any sort of communication- online order was placed and the employee walking out says "just cancel the order" after it was accepted and I was charged. There was no actual way to cancel the order and employee offered ZERO guidance on how to do so. This is completely unacceptable. Service at this particular restaurant had steadily gone down hill over the last 2 years and this marks a sharp downward turn. I'd rather drive the extra 20 minutes to a location with employees who at least pretend to want to offer decent service than continue to eat at a location where the employees go out of their way to show they don't care. read more

Right in the heart of Herndon. Easy to find the place and abundant parking available in the area. You can either order online or walk in. Ambiance is okay, place is clean, there is seating available if you are really craving to have donuts right there. Atmosphere is very calm. Staff and service is good and quick. You can see how the donuts are made. Donuts go through a nice conveyor system and are made fresh when ordered. Donuts are great, there are variety of donuts and you'll find the one that suits your taste. I liked blueberry pancake, S'mores, cinnamon bun and all the chocolate versions. Donut size is decent and very affordable. Will definitely recommend to try it out. read more

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Being from Texas, one thing that surprised me was the lack of donut shops in the area. Duck donuts are good, but not great. The flavor I would give an eh, they aren't super flavorful. They do have many combinations and toppings which is nice. The donuts are always moist. They are quick donuts to get, even on busy mornings. read more

Duck Donuts - Valentine's assorted dozen donuts - Donuts Near Me - Herndon, Virginia

Not only the best duck donuts I have been to, but the best donut I've ever had. I am a sucker for a plain donut, and not many places offer them fresh (or even at all)! Store is in a nice location and the service was quick. This was BETTER than Round Rock Donuts in Texas read more

Duck Donuts - Plain Donut - Donuts Near Me - Herndon, Virginia

First time there and they have amazing customer service!! Best donuts I've ever had and they were so fresh & warm. Definitely found the go-to donut shop! read more

Duck Donuts - The Boardwalk, S'mores, Chocolate Caramel Crunch, Midnight Madness, Chocolate Confetti, Glazed Donut & Peanut Butter Paradise. - Donuts Near Me - Herndon, Virginia

I'm not a huge donut fan but let me just tell you... these are the best donuts I've had in my life !! They're so soft, so fresh and so delicious. 100% coming back ! Also love that they're military owned (according to the husband) My go to spot now if I ever want to gift a business some snacks read more

The hours say they open at 7 am. I arrived around 7:50ish and the lights were off and door locked. I was going to do something nice for my coworkers since they were subjected to dry Dunkin' Donuts last week. I guess dry donuts are better than no donuts. :( read more

The concept of a made-to-order donut shop is rare and unique. Pros: the quality of the donuts - warm and fresh - are much different than that of Dunkin, and other competitors. Although some people may prefer their donut coating/topping having more of a hard crunch, rather than a soft one, it's definitely a different experience worth a try. Also, the prices are awesome and also superior to that of Dunkin and other competitors. Cons: I would say this place could use a revamp in branding. Perhaps the target market is strictly for little kids, but I see a much bigger market if they were to change up the colors/paints, tables, etc. to cater and get a much bigger consumer market. If rebranded correctly, this place could be a hybrid cafe pulling in people throughout the day. Lastly, not totally a "con" per se, but the customer service could be friendlier. On the flip side, I understand all employees are hands-on working on the donuts, so their focus is probably all on that; however, a simple "good morning", "how are you today", and a smile or two can easily be done. Overall, this place is good, but with a few adjustments it would be much better. read more

There was a more than 1 hour wait. Sadly I left. It was pretty early in the AM on a Sunday. I've never seen/heard that kind of wait for donuts. read more

These are some great donuts that you can customize. They are more of a cake type donut. There are so many varieties or you can make your own. Their is the topping, or icing, then you can add toppings such as sprinkles, peanuts, Oreo pieces, or even bacon bits. Then you can drizzle on another topping such as hot fudge, caramel, or marshmallow. There are a lot more than I'm mentioning. read more

Duck Donuts - Advertisement in the store showing an example of a type of donut you can order. - Donuts Near Me - Herndon, Virginia

Seriously slow this morning.... way backed up and employees have no smiles ... not sure any of them wish to be there.... based on the orders they are way understaff.... I understand they are concentrating as they complete orders... but as a order is completed and they call a order... no smiles... no thanks for coming... no have a nice day... Hubby likes these donuts so we wait.... me it's just a depressing atmosphere read more

I came in for the first time towards the end of the day excited to try this place. Ordered a box of donuts. Then after seeing pictures of the frappes I went back up to the register to order 2 of them to go with the donuts. Why does this girl tell me "we stopped serving them at this time" ok well when do you stop serving she laughed, looked at the time 6:26p and said oh its in four minutes but we stop making them at 6:30p. Then she goes and takes the coffee equipment to the back. I was looking forward to coming regularly but this interaction all the way turned me off to this whole place. If you stop serving anything well before your close time why have it in the menu at all. If you close at 7....close at 7 and make sure the shift ends after with time to clean up. Get some better staff or make your menu changes. read more

It's been a while since I've been to this Duck Donuts. I couldn't even remember what the ordering process was, but it's easy to figure out. They make all the donuts fresh and they even have a seasonal selection! I went for the Harvest Selection with all types of limited time creations. I only gave it 3 stars because of the service. The guy working the counter looked like it was the last place he wanted to be. Looking around none of the other staff members even cracked a smile. I thought donuts shops are supposed to be happy places?! The worst part is that he charged me 3 times the price for what my order was supposed to be. I kept saying I ordered a dozen for $15.75. He just kept hitting keys and coming up with random prices. I thought he was a malfunctioning computer. Finally other team members came over and I paid the correct price. His response was, "they don't pay me enough to think." The box was also sticky in some areas on the outside so it left a mess on anything it touched.....my hands, shirt, car seats, countertop. Just a weird vibe from the place, but at least the donuts are still fresh and creative. read more

Duck Donuts - Harvest Assortment.....seasonal donuts - Donuts Near Me - Herndon, Virginia

I recently moved to Herndon and have passed Duck Donuts daily on my walk on the Sugarland Run trail. I finally gave in and ordered 4 donuts for my family to sample - 3 Fall Favorites (Pumpkin Streusel, Coffee Cake, Cinnamon Roll) and 1 from the normal menu (French Toast). I downloaded the app and wanted to order ahead, but there didn't seem to be a way to order the Fall Favorites by themselves (only a half dozen or dozen assortment). I was able to scan the app to pay and got a Reward (free donut) since it was my first purchase. Our favorite by far was Coffee Cake followed by Cinnamon Roll. Pumpkin Streusel and French Toast were decent, but nothing special. I'll probably return again to try additional seasonal flavors. read more

Duck Donuts - clockwise from top left: pumpkin streusel, French toast, cinnamon roll, coffee cake - Donuts Near Me - Herndon, Virginia

This Duck Donuts is pretty consistent with the others in the DMV. If you desire a warm, cake donut and perhaps with some unique and seasonal flavors, Duck Donuts might be for you. The donuts are made on the spot so there are two kinds of experiences - you can eat them warm which many people do (in fact, many eat the donuts while in the shop or outside on the available seating) or you can let them cool and enjoy a traditional, room temperature donut that we're all accustomed to. I think they are notably one of few donut shops in the DMV specializing in cake donuts. Consistency is perhaps their shining star. Every time I visit a Duck Donuts the quality is consistent. Although a chain donut shop, they are pretty good. Give them a shot. read more

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Double chocolate donut with chocolate chips. Freshly fried right before your eyes, made to order, mildly crunchy and delicious. It has a large assortment of flavors in it's menu but I like to be classic when it comes to donuts. So I ordered for the good old double chocolate donut with chocolate chips. Yay for chocolate lovers! For the more adventurous ones, there is a bacon doughnut, banana assortment and there was also a Kiwi flavor donut in the specials. Go bonkers! read more

Duck Donuts - Double chocolate chip donut - Donuts Near Me - Herndon, Virginia

***** Edit: I have raised the stars from 1 to 3 because I was finally contacted (after 2 weeks) after posting this review and received a refund. I will continue to do business with Duck Donuts, but recommend that they find a different service for delivery. The donuts are fantastic! However, it could be time for a re-training at the Herndon location***** I placed an order through Duck Donuts on April 2, 2023 for one dozen donuts and four milks for delivery. The DoorDasher left my donuts on the ground with the box open and no milks. They didn't even ring my doorbell. I called the location. They said I had to ask for a refund through DoorDash. Called DoorDash. DoorDash said they needed the OrderID. Called Duck Donuts back for the OrderID. DoorDash informed me that Duck Donuts had to process the refund. It was a big back and forth between calling Duck Donuts and DoorDash and no one wanted to accept responsibility. I called Duck Donuts one last time and spoke with the manager on duty. They said they would refund the order and that it would take two days. Ten days later, I called again because there has been no refund. I was told by the staff that they would contact the manager and have them refund me. It's two days later and no contact from the manager or refund processed. Why is it so hard to get customer service and a refund? I will be physically going to this location on Monday to speak with the management. I have been a strong patron of Duck Donuts and recommend them to others. However, I can no longer do that. I'm so disappointed in their service, crew, and management. This isn't the Hometown Herndon service that I'm used to receiving from them. I can no longer support this local business. Order Number: 17315005908107266 Total: $43.26 read more

I come to Duck Donuts for the savory breakfast donut and I can't even describe in words how good it is. It tastes like the best breakfast in the entire world is in your mouth. The customer service here is excellent. read more

I hate reviewing chains, but Duck Donuts knocks Dunkin Donuts every time for that special treat with a hole in the middle. What I love is the ability to watch, from start to finish, how the donuts are made. It is like watching poetry in motion, a dance so carefully rehearsed that if one part is off, the donut is ruined. Let me just say Homer Simpson would be proud of such a place. He would probably eat here every day! So would I, if I did not gain any weight as a consequence. The hours are great too! Normally you have to get there early or you are left with slim, and not-so-great pickings. But since they are constantly making fresh donuts that is not the case here. They also serve breakfast sandwiches as well that you can have on a donut a la Tom + Chee style. I am withholding the one star because of the customer service. It is assembly line like, and I do not think the employees really appreciate what goes into making a donut a real joy to eat. I mean, baking should be fun! Not like you are going to the gas chamber. Yes, I will be back for more! read more

I can only speak for the mobile ordering process. I placed an order a few days before Valentine's day for a dozen donuts. I had scheduled my pick-up time at 8:15 and when I arrived that day, the donuts were ready to go. They were a hit at the office and everyone loved them. Definitely love that they offer mobile ordering and quick easy pick up process. read more

Duck Donuts - Donuts Near Me - Herndon, Virginia

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I absolutely love the maple bacon donut pics on Yelp, thier website, and store. I always order it when I'm there. So I was abit disappointed when I opened my duck donuts box today at 2:30 pm. For the price they charge I'm appalled that they think they can serve this and get away with it. Who wants to chomp down on 2 inches of fat? I would bet you... not even the owner. read more

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We used to go to the original shop in Duck, NC and now we have a great location about a 15 minute WALK from the house. Very happy. Been there, ate the donuts and even use one of their coffee mugs every morning. How silly is that?! Highly recommended for premium donuts. read more

Our new favorite donut place since we are just move to this area not long ago . The donut is really good, fresh , and warm. My favorite ones r Coconut Island Bliss and S'More. It is not too sweet like I think most of the donut are .The cashier is really patient for my order . I would like to give another star if the staffs don't spend too much of times on their chit chat while they are putting glazed and some toppings on my donuts plus the topping containers are open . I'm not rushing but I just don't want something unwanted on my donut. read more

Oh my lanta. This place is the bees knees. It is amazing! Fast service! It always looks so clean on the inside. When I got my doughnuts they were still hot. Definitely melted in my mouth! read more

Duck Donuts - Donuts Near Me - Herndon, Virginia

I have to admit that I was excited when Duck Donuts came to Herndon. I had heard great things. But after trying their donuts a few times, I am totally underwhelmed. The donuts are OK when they are hot, but disgusting once they have cooled. I just don't get the big deal other than the name. Who wouldn't want to eat a pastry named after adorable waterfowl. Ducks are cute, and definitely a better waterfowl naming choice than "Goose Donuts" or "Swan Donuts". That doesn't have the same ring to it. I want to point out that other animals are equally enticing in the pastry business. Think about how you react when someone says "does anybody want this extra bear claw?" Also, is a donut the same thing as a doughnut? I will give them kudos on one item they sell. The maple bacon donut, while still warm, is a real treat. It's not something you would want to eat very often, but it is good. I miss the custard store. read more

me and my fiancé love this place. The price is okay for what you receive. This is our 2nd time ordering and they literally look and taste like they put love into it. So beautiful it makes you not want to eat it. read more

Duck Donuts - The price is perfect for what you get. This is me and my fiancé's 2nd time ordering and they put love into what they make for us. - Donuts Near Me - Herndon, Virginia

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Custom order donuts that are made quickly on the spot. Very fresh and delicious. Tip: Eat them ASAP. They taste best when they are warm and fresh. read more

Duck Donuts - Donuts Near Me - Herndon, Virginia

This was my first time experiencing Duck Donuts. I picked them up for a volunteering crew. There was a line and a lot of confusion over making on a paper your order. I think there could be some improvements on the flow of people and where to place the papers and pencils for people to select their orders. It was hard figuring out where the lines started and people were trying to push through the table and line to get to the coffee. The smells were intoxicating! Freshly made fried donuts being made to order. Once I ordered the dozen of donuts and secured some coffee I was able to see the process of what makes Duck so much different than other places. They make a donut with the same batter and the toppings is what sets each type of donut apart. So depending on what you ordered you will get them iced in various different icings. Then the toppings are added on top of the icing. The employee's will call your order number and display the box to you so you can see the end result and ensure they got the order right. Then they finish off the package with a top and wish you a good day. I had to of course sneak a donut when I got into the car. It was still a lil bit warm which was amazing! I did the lemon and coconut donut and OMG the flavor in the donut itself was just so much better than the cake type donuts of dunkin donuts. I was really pleased with the product and the interactions with the employees. read more

Duck Donuts - Donuts Near Me - Herndon, Virginia