Are you kidding me?? I usually go to a little place near my work in Anaheim Hills, but I've always loved Dunkins coffee and donuts. So, on my way to work at 5:55 AM today, I went thru their drive thru. What a disaster! With ONE car ahead of me, it too almost 15 minutes. When I got to order, I ordered a dozen glazed donut holes. The young man told me they came in increments of 5. So, I ordered 15 and reminded him GLAZED... Finally got to the front to pay and the girl said, the young man didn't get my order??? So, again, I ordered 15 donut holes, she asked if I wanted assorted, I said ONLY glazed. I paid the almost $4.00 dollars for 15 donut holes, where I pay $1.50 near work. I got to work, opened the bag and had 13 ASSORTED holes... Never again, my best suggestion, stay away, they over charge, are slow and just don't listen... Best of luck! read more

I get this is a chain "donut and coffee shop"... and I'm not to expect the best customer service here, but I'd seriously still expect SOME LEVEL OF CUSTOMER SERVICE. I've given this place several chances (six opportunities) to earn my business. Every time the employees are clueless on how to use the reward system, clueless on how to complete a transaction, and without fail, mess up my order somehow. For example, you order iced coffee right? You'd imagine it's cold coffee served over ice, NOT HOT COFFEE SERVED OVER ICE. When the girl brought it to the pick up window, she said, "Oh, all the ice melted, do you want another cup of ice to put it in?" The most recent experience left me in disbelief. The young boy (lazy and apathetic attitude) taking orders finished with the couple ahead of me, I walk up to the window and he turns around to his co worker showing something on his cellphone. A girl had to snap him out of it and tell him a customer was at the window. Guys, it's not rocket science to notice a customer waiting here, the whole front of the ordering window is CLEAR GLASS. Anyways, this kid didn't say hi or acknowledge me in any way. (Water off a duck's back right?) I told him I wanted to order a 2 for $5 deal as seen on the rewards app and he claimed they were not offering that anymore. Well it says on the app I can order this at all locations. The kid screws up the transaction again (doubt I actually got charged for the order). Same kid proceeds to the pick up window and without a word pushes the bag my direction. Thank you? Now for the first bite. The breakfast sandwiches are cold on the inside. Why? At this point I've already jumped on the 5 freeway... annoyed but I decide to head back. The girl greeted me at the window (KUDOS) and asked what was wrong with the order, I told her the inside is cold, she goes, "Oh I think it's just the cheese." BUT THE WHOLE INSIDE IS COLD. And WTF? (RETRACT KUDOS) Since when ordering a hot breakfast sandwich do you serve cold, unmelted cheese? Seriously? Am I missing something here? Where is the training? Dunkin, you're letting untrained, passive and apathetic employees run your store fronts and watch, you guys are going to go out of business again for a second time. Save yourself the hassle and go to any other donut / coffee shop. Monkeys could do a better job. read more

Went on dec 15 and The donuts were stale and inedible. Threw them all out. We went around 8:00pm to have them for the next morning which may be part of the problem, but if you don't have fresh until you close there is no reason for people to come. Only reason I am giving two stars instead of one is because the young man working was very efficient and friendly. read more

Nothing gross than seeing a fly in your coffee. Definitely not going back! Seeing this in my coffee makes me puke so bad! Teenagers working minding the music inside the store (I said this because when I picked up my coffee at the drive thru window, this young girl shouted loudly to her co-worker demanding to change the music in the overhead radio). Obviously music is important than minding what is mixed in the coffee they sell. Gross!!! read more

Dunkin' - Fly in the iced coffee - Donuts Near Me - Lake Forest, California

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Unbelievable service! The rudest people work here and are so miserable! They take it out on the customers and make you feel like crap for coming into their store. Freezing cold French crueler was not good! read more

Literally the slowest dunkin' donuts known to man. If there are 4 cars ahead of you in drive thru expect to wait 20+ minutes. They need an express lane for people just getting coffee and a second lane for those who didn't grow up with dunkin and need time to review the menu thoroughly and order random stuff that's not a donut/coffee. read more

Don't bother with this place, unless you want to wait in the drive-thru for 40 minutes and be late for work or dropping your kids off to school. I pass this place and go to a longer line at Starbucks, because it takes Dunkin 40 min to serve 4 cars, and Starbucks 5 min to serve 8 cars. No wonder this place has 2 stars. read more

My hot chocolate contains almost no chocolate, just milk! Wth?!? Also, they didn't have any of the donut flavors I'm looking for and chocolate munchkins. Geeeez read more

Not sure what the problem is and curious as to why this establishment can not deliver a decent glazed donut on a Sunday morning! It was wet and tasted old. I spit it out and immediately drove to the nearest Krispy Kreme to get the taste out of my mouth. The place just opened...Really?? read more

Dunkin' - Donuts Near Me - Lake Forest, California

I came here to get a regular cup of coffee. There was no one in line at the walk up window when I ordered. Yes, they had a couple of cars at the drive through, but to wait over eight minutes for a regular coffee was ridiculous. There were two employees and a manager. The manager walked by the window several times and didn't say anything. They were making a lot of blended coffee drinks, but I know that I was there first. After the eight minutes and not only the manager, but the two employees as well that saw me and just kept ignoring me and a young lady that walked up after me, I finally had to literally put my head in the window and ask how long does it take to make a regular coffee. The employee who took my order went up to the manager and said something, then she took like thirty seconds to make my coffee. That's all the time it took to make but they had me waiting a very long time. I will definitely not be coming back to this location. The young woman that walked up behind me was there just to pick up something she ordered before she got there and she was waiting almost as long as I was. This location needs help!!! read more

Sunday morning 7:30am and I was looking forward to surprising my kids with Dunkin donuts. Well let me tell you that this place doesn't even deserve one star. Right when I got to the window the girl was extremely rude. She didn't even listen to what I asked for. When the other girl took my card to charge me, she was looking down at her phone and didn't even acknowledge me. I open the box to see my dozen order if donuts and nothing that I had ordered were there. So I asked her to please change it to what I order. With a horrible attitude she took the box from me and just replace two donuts with cream filling and still no sprinkles and the other donuts I asked for.. ugh I didn't want to deal with them so I just left and decided to make sure others know that this place has the worst customer service ever and they don't care to get your order right. I feel I wanted my money and time here. I'm never coming back!!! read more

Dunkin' - Very disappointing - Donuts Near Me - Lake Forest, California

Please go away. This location is giving the iconic D&D a bad reputation. They are the proud sponsor on the NHL you know. I'm a fan of Dunkin' Donuts but this store was pretty bad. Who doesn't have the famous chocolate frosted donut available? Wait they didn't have any French crawlers or Boston creme either. So I settled for strawberry frosted and it was a day old donut that was far from fresh out of the oven. Lastly, on top of that the decaf coffee I ordered was cold :( It must of been a bad night but don't think I'll be going back. I'll drive to Laguna Hills to get my Dunkin' Donuts. read more

Carmel crazed iced latte with and extra pump of carmel is my go too here! Never disappointed so far.

We love this Dunkin, and it feels very neighborhood-donut-shop to us! It is in a great location, we usually stop by after getting our groceries at the 99 Cent store next door. Our favorite donut here is the Pink donut with Sprinkles, but we also enjoy occasionally getting the more expensive but also more exciting seasonal donuts. Like the Spider one around Halloween. Or the classic Maple bar. Though it is mostly catered to being a drive-thru ocation, there are a few tables outside to eat. We like how fast they are at completing the order, the freshness of the donuts, the price, and the service. Most of the employees are quite young, but they are also very friendly and wear big smiles and offer great customer service. We have enjoyed every employee we have met, but we especially look forward to seeing Justin. He is the familiar smiling face who is usually working when we stop by after our grocery trip. Him and other employees here always look happy to see us and other customers, which is one of the reasons this feels like a local shop and not a chain. Great job, Dunkin! Thanks for being a happy staple in our weekly tradition. Even during Quarantine! read more

First time going here, I didn't know Friday June 1st 2018 was national donut day and apparently they didn't either. Order coffee and 2 plain donuts. Coffee was decent but was charged for one of the donuts even though it was national donut day. They also took forever going thru drive-up. They didn't seem very busy and it was 9am in the morning. When I drove up to pay at the window it was like they needed to re-take my order again. It was just large regular coffee and 2 plain old fashion donuts $4.87. Seem little high. Not sure I'll be going back. read more

Dunkin' - Donuts Near Me - Lake Forest, California

They can't remember one single order. There were two cars in the drive through and I thought they took longer than necessary to put the orders together. - We pulled up the speaker thing and they took our order. Then we pulled up to the window and they forgot the entire order. They had to ask us three times what we ordered. (So what's the point of the speaker if you can't remember it from there to the window?) We ordered two drinks and three donuts and two of the donuts were the same thing! "2 Boston Cremes and 1 glazed chocolate" and they said "2 Boston Cremes and what was the last one?" "A glazed chocolate." Two minutes later... "Okay I'm so sorry but you had a Boston Creme, a glazed chocolate, and the last one was?" "Another Boston Creme" "Oh ok 2 Boston's and a glazed?" "Yep" "Alright and you had a Strawberry coolada and what else?" "An iced caramel latte" 2 minutes later... "what was that last drink?" "An. Iced. Caramel. Latte." We've already left and the drink is wrong. - I know for a fact that this location always has a frosting filled donut. When I asked (at the speaker) if they had that donut, the guy had no clue what I was talking about. I ended up getting the Boston Creme which is not the same donut I got like a week ago at the same location. - This isn't the first time I've had a bad experience but it is the most facepalming. read more

Ordered an Iced Vanilla Chai. Got Waaay too much ice. The first time I came to this location it was great but I barely got to enjoy my drink with all this ice!!! read more

Dunkin' - Donuts Near Me - Lake Forest, California

This Dunkin' Donuts is a drive-thru and walk-up only location. The walk-up only had one item on the menu and that was an almond milk latte, which I didn't want, so we tried to look for a menu but we couldn't find one so we couldn't decide. And there was no human cashier at that counter to ask for one either. So I lost interest. (I am not good at reading drive-thru menus so I might only use that if someone else drives) read more

Diane at Dunkin is literally the worst person to ever step foot at a Dunkin doughnuts. She gave me probably the worst service ever and was also so rude to her coworkers for no reason. I don't usually write Yelp reviews but this was like the sh!ttest service ever. She was so rude and treated me like I was a child and I don't even know her lol. I don't know how her coworkers put up with her. Fire that h0e read more

This place is a waste of time and money. The donuts taste as if they were from the previous day. I bought a couple of dozen for work, and I received complaints. Embarrassing, to say the least. Upon my second visit, no one answered the drive-through box. Pulling to the window, the workers inside saw me and acknowledged me but refused to let me know what the problem was. I then parked my vehicle, proceeded to the window, and I was told they were closed. The hours are online and clearly marked on the store window. They decide at this store what time they open. This store is convenient for coffee in the morning, but I won't be coming back. read more

Sara (the manager) is the best thing about this place. Very enthusiastic and friendly. Love coming to this location because of her warm customer service. Thank you Sara! read more

I just purchased 3 donuts they didn't have what I wanted so I had to get what they had. It's 528 pm The donuts I got Are hard You would think they could warm them up a little bit this donuts as far as I know they could be from this morning read more

Dunkin' - t Sprinkle donuts - Donuts Near Me - Lake Forest, California

Nathan and Justin are absolutely awesome!! They are attentive to the customer and actually listen to you when you order! They have positive attitudes and make my day. This definitely is a store that cares about the customer. I've recently begun going to Dunkin more to get my coffee fix and once in a while I get a donut too, here and there. I'll certainly continue to make the drive here if this is the service I get!! Thanks guys! read more

I've come to this location a few times, each time I've ordered a hot latte through the drive through. Both instances have been after the lunch hour so it wasn't busy at all. Unfortunately each time I was given iced lattes instead of hot. I'm not sure why this why always happens. I even re-iterated hot.. but I didn't have time to wait again so I just took them. But def will just stick with Starbucks read more

The worker Diana or whatever her name is absolutely the rudest worker I have yet to encounter. She was talking to us (customers) as if we were garbage. From what I could see, she treated her coworkers like trash as well. We have hear so many things about how awful she is in the work space and I honestly believe she should not be in customer service. She is not the typeof person that should be interacting with other humans. Never had such a bad experience, especially when I go so often and the workers such as Nathan and Cameron have been the sweetest people ever to me. Do NOT recommend going and if someone named Diana is working I would not give them business. read more

Just left the drive through. To start, wrong order and Kenia won't even talk. Not even an acknowledgement that you are THEIR customer. Total attitude! Won't be going back!!!. read more

I don't know what happened to this location but it used to be so much better. But today was the last straw with them. It took 20 minutes to make it through the drive thru to pick up coffee that was ordered on the app. At first, I thought maybe it was because of the two cars in front of me but that was quickly squashed when I noticed every single on of them kept waiting for service as well. I waited 5 minutes alone just sitting at the window waiting for someone to come over and acknowledge I was even there. He didn't give me a receipt for my coffee (I wanted to complete the survey) because he had already moved on to the next transaction and couldn't go back. On top of that, my friend ordered coffee with soy milk and for the 6th time, they gave her regular milk. They are constantly getting orders wrong, have no idea what customer service means and move along at a snails pace. Everyone needs to be retrained and given an attitude adjustment if they want customers to return. I miss Sarah, the lady who worked the drive thru back when this location knew how to operate. The only reason this wasn't a one star was because my drink order was at least correct this time. read more

The app had charged me twice. I had simply asked the cashier if it is possible for them to reimburse me, and I showed my statement. I've worked in customer service before so I always make sure to direct any questions or concerns as nicely and calmly as possible. The cashier asked a woman with blonde hair and blue eyes (I assume is the shift lead or manager)if they can reimburse me. She goes on a rant with a horrible attitude, staring at me while talking to the cashier saying if I have a problem with them, I should take it up to the app, not them. She states it's not her business/fault. Mind you, I did not have a problem. I was simply asking IF they can do it or if I would have to contact someone else. She also goes off on another rant saying she already gave me my full order (I didn't even bring up my order). She did NOT even give me my full order. I ordered a breakfast sandwich and a coffee. She had handed me the sandwich and said she would come back with the coffee. She never came back with the coffee and left me waiting as the only customer for about 5-8 minutes. The cashier ended up giving me my coffee that was just sitting on their counter. Overall, I walked away getting charged double for a meal, and receiving horrible customer service from an employee. From such a short interaction, I can tell the woman absolutely hates her job and takes it out on customers. read more

Don't pay in cash if you go here. They will short change you. I ordered a half dozen donuts which is about $7.49. I hand the girl at the drive through a $20. She gives me $2.50 change and my receipt said $10. Is someone trying the pocket the difference or do they not know the difference between a $10 vs $20 bill? It's simple math and if I didn't pay attention and drove off I would have been out $10. Check your change before you leave!! read more

I've been to Dunkin Donuts all over the US and probably 5 or 6 other countries. This is hands down the worst location I've experienced. I've given them three tries, no more. This last time, the employee crammed my donuts together in the box and then smashed the lid of the box down and taped it shut. He appeared to be the only person there and was going back and forth between drive-thru and the walk up windows. read more

Had a really long might and was really hungry so it was either Denny's or Dunkin Donuts. I chose Dunkin donuts since there's a drive thru option. The lady who helped us, Sara, literally made my day. She was so friendly and helpful over the intercom and when we got to the window to pay she had such a great smile on her and thanked us for coming. I left feeling really happy and it made a huge difference on our drive home. Totally coming back to this location because they understand customer service read more

Worst Dunkin I've ever been to! The customer service is mediocre, they take forever to make a coffee, and when they do finally make it's probably wrong. I waited 10 minutes for them to discuss that my on the go order didn't come through..then another 15 to make it and to boot they wanted me to pay again because my order never reached them but I paid on the app...first of all do what's right for the customer and make make their order immediately especially when they show you the receipt on their phone..don't huff and puff and make excuses as to why you never got the order..get it together you are giving Dunkin a bad name! I will not go to this location ever again! read more

Haven't been here in a long time. Got a iced coffee and an old-fashioned donut using the drive-through. It was quick and delicious. Going to return often. read more

Absolutely no service. Three people working, 1 car at drive thru and I could get no help at window. After waiting 5 minutes I left. Really should be no stars. read more

Barring the fact that the donuts in general are lackluster compared to some of the ma and pa shops around here, the service itself is slow and generally unfriendly. The silver lining is the fact it's easy to score coupons for free donuts and 99¢ coffees from various mailers, grocery receipts, etc., so the low cost of admission offsets the piss poor service. read more

This place is pretty bad. I'm in line with 2 cars in front and it took 8 min for the lady to take one guys order and a while for the other girl in front of me and over all 15 min for me to get a cup of coffee in a drive thru. Everyone looked pretty frustrated waiting... read more

Sara at the drive thru is hilarious and super friendly! You can tell she takes pride in what she does. Donuts are yum and coffee is delicious. Will definitely be back. read more

Since this new location is close to my home I was hopeful to have a good close drive thru coffee shop. Not so much. We ordered 2 sugar free iced vanilla lattes. I noticed a sign that said you get a free donut with each coffee. The employee never mentioned the special. When I pointed out the special to the employee she seemed put out and asked if we actually wanted 2 donuts. I asked if they had old fashioned glazed and she brought back a plain cake and asked if that's what I want. What donut shop employee doesn't know what an old fashioned glazed donut is? We made our selections and when we got to the car my wife's donut had been thrown into the bag upside down onto the chocolate frosting. Absolutely didn't care about the product they were selling. We tasted the iced coffee and it was super super strong coffee with no vanilla flavoring. I took the drinks back to the employee and explained our issue. She looked at me and said well it's sugar free so you won't taste the vanilla. I said that's ridiculous and asked for the manager. The manager promptly added sugar free vanilla which we now could taste. Overall the iced drinks were not good, especially compared to other local coffee shops. It's evident they feel product quality and customer service are not needed when your a convenient big name. I would rather drink 7-11 coffee and donuts than what they were selling. Will definitely not be back. read more

Thier products for donuts and bagels are delicious however if i order a sesame bagel with veggie cream cheese and pay for it thats what i should get. First the had me change the bagel then they wanted me to pick another cream cheese?! Sorry i want my money back and compensation for having me wait. I got my money back but was left with an offer for a complementary donut? Sorry i only eat donuts for dessert not breakfast. Is that customer service? How about an offer for a free bagel the next time? Nope that didnt happen. read more

I been to this store couple of times so far and I think the best description for this store is "They don't give s**t about customers". 1, Mistake is kind of a common thing 2, Getting half-cup of coffee is always, even though you paid for full cup of coffee, 3, You have to beg, jump, or yell, to get some sugar or napkin. read more