I'm not typically a Dunkin' girl, but their Chai Latte is really good! The customer service was on point as well. I went thru their drive thru so I can't comment on the inside, but from what I could see it was taken care of quite nicely! read more

807 WVine street KISSM I was very DISAPPOINTED to receive a dry bagel to eat , the bagel was not fresh with very slight layer of cream cheese. YOU GUYS NEEED TO DO BETTER , ITS REALLY SHAMEFUL. read more

Dunkin' - Crappy Bagel - Donuts Near Me - Kissimmee, Florida

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This location is usually busy in the mornings when I go before work. They always have enough staff and are quick with orders. This is def my morning Dunkin! Always stocked with the best items! My favorite thing to order is a bacon egg and cheese croissant. Their croissants are so flakey and soft!! read more

Dunkin' - Dozen Donuts - Donuts Near Me - Kissimmee, Florida

I was in the area and stopped by, staff was very friendly and very fast with my order! read more

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Ambience loud music, service lamentable, they made my order wrong twice, and still wrong. These assistants don't have accountability for their actions... read more

Dunkin' - Not good, bad custumer service, asked for Matcha Latte, they made it wrong twice intentionally. Not accountability... - Donuts Near Me - Kissimmee, Florida

Came to Dunkin Donuts at 9:45pm on Dec. 9th before closing time. Sat at the Drive Thru for 5 mins. When I pulled up to the window, employee had no headset on and texting on her phone. Causing Dunkin Donuts to lose a sale and a customper. read more

I try to be as kind as possible during these tough times but this location has proven to me time after time that competitors deserve my business and value it much more. I wish Kissimmee had more businesses to choose from but kissimmee clearly runs on Dunkin. We order on the app and pick up our orders often. To deter the line and to make sure the drink is made correctly. When we order in store it's always the wrong milk or syrup despite ordering otherwise. They don't hear the order correctly or don't care...Allergies/dietary needs aren't taken seriously here. We also have encountered this issue multiple times where they are A. Out of Almond milk or B. Out of Matcha powder. Understandable things run out. However telling your customer that " you have nothing to do with the app" instead of apologizing or trying to call the app and resolve an issue is unacceptable. This cashier informed me that they will be out of Matcha for a month.... so you plan on letting customers pay for it, arrive at the store and then just keep telling them you don't have it and it's not your problem. Surely there is a solution?? Also cherry on top... they don't do refunds. So imagine having an allergy to milk and you can't even get a return. Regardless after trial and error multiple times here and poor service they are no longer receiving our business. read more

Very slow Dunkin' Donuts. Really bad experience. Don't know how they even manage to take as long as they do.

Dispatch whom was taking our order had great energy along with a great attitude. We were at the drive through in and out. Great experience

Alright place for a dunkin (Boston Kreme) and a cup of coffee for affordable amount of money

Very very bad performance. Seriously guys. Really Bad service, they don't even know their own food, they don't know what they're doing. You'll waist your money and messed up your whole day with anger. It's so stupid and careless. I asked for a dunkaccino they gave me straight up coffee with milk not even sweetened. read more

Worst fricken drive through service experience we've received in quite a while! The people taking the order (Yes, it took two.) were unknowledgable about the content on the menu; Took multiple attempts to describe what we wanted, in simplest terms possible; Said they didn't have the advertised specials; were rude. Hopefully dine-in services are better. Otherwise I'd recommend giving them only one star. read more

Listen, cut the bullshit this hands down has best morning crew. When miss Shirley is working they be popping and shit comes out exactly how you asked for it, I don't mind pulling to make sure they are not rushing my order! Keep up the great work team! read more

Bad service wait for almost 30 minute when other people who got there after us got there food first and we are still wait.

The visit to this Dunkin' was okay. Our service was good with friendly cashiers. But the food was just okay. We ordered two iced coffees, one blueberry and one coconut. But compared to orders in the past, these ones were weaker and more watery. I ordered the Texas toast sandwich. Instead it was basically two very thin slices of toast. Not worth being more expensive than the other sandwiches. It would have tasted better on a bagel too. read more

Dunkin' - Texas toast sandwich (not great) - Donuts Near Me - Kissimmee, Florida

One of the worst store I've been too, they pick and choose when they open, I went through the drive thru it was 7:30AM , I was at the drive thru speaker waited for a min, i was the only one in line , I asked if they were open they said we are not, even though i know they were cause my friend went to the same location that day at 7AM and they were open for her. read more

My husband and I went to order a simple coffee and tea. Service was undeniably horrible. I had to repeat my order 5 times. One of the workers was trying to get my attention from far in the back in the kitchen. I heard someone say "hey,hey,hey you." I looked up and realized they were talking to me. Workers should address the customers as ma'am or sir. Not "hey you". It was so disrespectful! Then another worker was freely cussing with another customer at the drive thru window. She looked back at me and then continued to use very vulgar language. I'm not the one to say anything in these situations especially if it's in public and things get out of control. When we got back in the car one of the workers came up to the door to stare to look at us for some reason. I really don't why we were treated like this. Never coming back to this location. read more

Stopped in for coffee and breakfast Sunday morning around 11...the line felt like it took forever to move. I'm a relatively patient person, but with so people running around behind the counter, they should be moving people quickly, especially at that hour. On top of that, when I got to the cashier, she told me the espresso machine was not working. Really? You make me wait 10 minutes and then I can't get what I want? I was dying for breakfast, so I got food, but I would avoid this location due to slow service. I was disappointed, because Dunkin' is usually better than this. read more

I don't always expect much when it comes to service at Dunkin Donuts but this location is doing something right. I was warmly greeted by an associate named Lyric and felt welcome for once! My order was perfectly accurate and I'll be making a quick return. Thank you again, Lyric! read more

Not a bad location in celebration quick service and professional staff I will definitely be returning for my morning coffee If you're in the celebration area its worth the trip to get good old coffee and doughnuts read more

waited 30 mins for 50 munchkins. i am furious and other people got food before us who ordered after us. there was one nice employee.

This dunkin donuts has some pros which would be: very decorated, nice place inside and has a lot of seating area. Also pretty friendly staff and food comes pretty quick. The cons on the other hand would be the food. I ordered a egg and cheese croissant and it had a very weird taste. I liked the latte, it was pretty good. I would say the drinks are all pretty good except for the coffee. The coffee has a really different and weird taste, and it was just to weak even when I got the dark roast. I also got a wakeup wrap and it looked pretty big on the menu, but when I got it, it was the smallest thing I could have imagined it to be. It was a tiny tortilla with a tiny egg inside, and it didn't even taste good! That was a waste on money and I would not even get that again. I don't even know why that was on the menu. Overall, I will most likely not be coming to this dunkin donuts again. read more

This place has turned into a joke! I don't know why management had changed, but ever since it did the overall quality of everything, customer service, food, drinks, has gone downhill! The donuts are damn near always stale. The chicken sandwich is made with days old chicken I'm sure because it's hard like a rock. I've even received coffee that taste like the creamer was maybe not good anymore. And the girls there are filled with so much attitude! read more

Visited today. The lady who took our order was in a bad attitude. Seems was angry and was taking it out with the costumers. Had to wait for half an hour for a Latte and the coffee roll I asked for, was sold to other costumer a did not offer to replaced it for other pastry. Won't come back or recommend it. read more

51/100 in 2016 challenge Let me start by saying I love dunkin' donuts. I have not written a review on this location before because I had hoped it was going to improve. I was sadly mistaken and just need to write it. Service is beyond bad. Just down right awful. Not one good thing to say about this location. This morning I waited in the drive thru for 12 minutes with 3 cars in front of me for one cup of coffee. When I pulled up to the window, the employee helping me was screaming at the other employees in the store that she was working her a** off all alone in the drive thru. I was looking for her name tag but of course she wasn't wearing one. Very, Very unprofessional. Coffee always has the burnt leftover taste. Never hot just warm. I have on many occasions gone into the store and not the drive thru to get a take on the inside and it's not much better. I don't expect to greeted when entering certain places but from them to act like their doing me a favor by getting my order it not acceptable. That is what it feels like here. They all need a good amount of customer service training to bring it up to par. read more

We ordered our food and received it pretty quickly but then I watched as my husband and son smashed small bugs crawling out of the doughnuts. We got our money back and left. If there are bugs crawling out of the food, what can we not see? Don't go! read more

If I could give no stars, I would. I didn't go to DD, I went to BR. But there's only one review for BR, but mostly because no one really goes there for the ice cream. And I can tell why. First, when we pulled up to the speaker-(5 stars for the fact of the drive through baskin though.) we weren't greeted properly. I decided to ask a question regarding the ice cream, and didn't answer right away, which is fine, but a simple "let me check" would have sufficed. Nope. There was a long, awkward pause, before he replied that they did have that ice cream(the love potion that is only available the month of February.) At that point, I wrongfully assumed that they had all flavored, that every BR has. When I started ordering, they told me that the two ice creams that I wanted, bubble gum and blue raspberry, Were not available. So I asked if I could just get the love potion, then a woman, who was very rude, talked over me, reading off what they had. Which was very limited. A lot of them were chocolate or coffee, besides the "icing off the cake". I don't like chocolate or coffee ice cream, so again I just asked for love potion and icing off the cake. They didn't seem prepared, or just lacked the bare essentials of BR. They didn't have any cones, other than a sugar cone. So after I ordered(love potion and icing off the cake), and my fiancée ordered(love potion and Oreo cookies and cream), along with a small frozen -mocha- cappuccino, she told me to just come around and my total will be waiting at the window. We get up to the window, and wait every bit of five minutes, before anyone even comes to tell us the total and ask for the money. When she does, she seemed very annoyed that we didn't have the money ready, or weren't paying with card, as we like to pay exact cash, so my fiancée just gave her a $10. Which is not what we were wanting to do. Then it took a couple minutes to get the change back. When we got the receipt, my fiancée stuck it in the door handle, not giving it a second look. Then a man comes up to the window, and asks what kind of ice cream we wanted again. So we tell him(the two orders of ice cream), then ask if we can still get them on the come, but put into the bowls. Another 5-10 minutes pass(what could be taking so long?) and the original woman, came back to the window, and asked AGAIN, what we wanted. So we told her, love potion and icing off the cake, and she interrupted my fiancée, to call on the headset to another worker and says "one scoop love potion and one scoop icing off the cake. DUH" and then my fiancée started to say the second and she looked confused and said, there's another? So she took that down and again, on the head set, says, "love potion and Oreos cookies and cream. DUH" then glares at us, and slams the window. I ask to see the receipt, and notice, she only rang in one order of the ice cream. AND gave me an original cappuccino. Another TEN MINUTES passes by, and a different girl comes to the window, and starts to hand us our ice cream, and they were both, love potion and icing off the cake. So we tell her that's wrong, and it takes seriously, another 5 minutes to get it. Then, when the original woman hands us the ice cream, she almost forgot to give us the cappuccino. All and all, the only satisfactory points were: Drive through BR and one ice cream was free. (Review is also under DD because the workers were employed by DD, not BR) read more

As usual, I didn't expect much from Dunkin doughnuts but this was actually my worst experience. I was in line for over 20 minutes and I could clearly see the people behind the counter using their phones and when I tried to call them over, they looked up for a second and continued ignoring me. When I finally did get some service, one of my doughnuts were dropped and the worker tried to pretend it didn't happen and tried to give me the box. By now I was furious and stormed out, I suggest just finding a Krispy Kreme. read more

Most of the staff at this location are rude. If you go in an hour before they close, they're already closing everything and act like you're disturbing them. In the day, they try to make you hurry up your order and if you order a lot, it seems like it's a hassle for them. Try another location, but if you must venture here, good luck. read more

Went to the one across from race track in Kissimmee. 4 young adult males working there with 2 of them playing with their cell phones. Tried to place an order of specific donuts (2 of one kind and 4 of another) and the young male taking my order goes so "6 donuts". Thinking he might no have understood my specific order I repeated it and he says so "6 donuts or 12". I told him I was trying to make a specific order of donuts and repeated it again, 2 of one kind and 4 of another. Guess what his sarcastic response to that was? Yep, " so 6 donuts, right"! Can anyone afford an employee like this guy? read more

I visited this location early this morning..the drive thru gentleman needs better communication skills and needs to work on having a more friendlier attitude. I ordered an ice coffee with french vanilla and was given just iced coffee. When I told him, he quickly became defensive and said he already put some. Years of getting this same coffee there was no french vanilla in it but ok no biggie...I also ordered a toasted bagel with turkey slices...I get to the window and no turkey. This isn't the first time this location does have key items on their menu. I would prefer you don't advertise want you don't have and if it's just a slip up don't try and pass the blame on to the customer for ordering it. Unacceptable and will not be returning. There needs to be some serious changes implemented at this DD. I have been coming here for some time and today was the last time. Will drive a different route and go to Starbucks. read more

I Write another review about how this dunkin donuts sux because, I had another bad experience. Until I get a good one I will continue to give them bad ones. They did not have a one wheat bagel, Nor did they have a donut for my little girl other than a chocolate donut with YELLOW sprinkles. Lol I tried to use coupons but was turned down at the window being told that they don't accept coupons other than their little ones I already had. She did not even give it a second look, she just said no and walked away. Upon dissatisfaction I wad reviewing the receipt and did you know that it's .99 for a bagel and another .99 for creme cheese. Totaling around 2 bucks for a bagel with creme cheese..... .99 for a chocolate iced donut with yellow sprinkles. WTF lol. Anyways I think the only satisfaction I got from this visit was that I wanted to buy two bags of whole bean original in the pound bags and I got that for 8.99 each... I tried to use DUNKIN DONUTS coupons to save me 3 bucks but nooooo. I just got a NO. Then a back turned to me.... I would never come back to this Donut shack but it's the closest to my house. I would not recommend this one to ANYONE. I would recommend you to the one down the road a bit, but I can't promise it will be any better. The demographics of the area kinda screws the service around here and that's experience talking. Maybe they just need to hire some people who actually want a job... Just saying read more

I haven't been to DD for years. I figured this was something different for this morning. The number four has always been my go to. Keep in mind this is Kissimmee at 6:30am on a Sunday so I wasn't expecting amazing service. We were all grouchy that we had to work. Cuz that's were I was heading to as well. Service is always just okay. Never a smile or a good morning. Efficient, but no connection to the customer. Coffee is always made your way. Although I always say, extra cream, extra sugar. Makes sense and I know they won't screw it up. I need my coffee in the morning. Overall decent coffee. Nothing to write home about. Maybe I am becoming a coffee snob. It may be a long time before I go back. The croissant sandwich with sausage is good. The tater tots are not as yummy. They tasted old and like that they have been kept for a long time. I know, I know, it's to be expected but I was hoping for some freshness like you experience when ya have a donut. read more

The donuts were stale and the girl who waited on us was completely inept! I will stick with Krispy Kreme when I am in Florida. The Dallas Fort Worth Airport had the freshest Dunkin Dounuts!!!! read more

I like this place! They are pretty fast and my order is always right! The only thing that I would change is the parking and the traffic that gets all fumbled up ibn their driveway-but other than that-YOU GUYS ROCK! :) read more